Customer Care Executive
Foodpanda group is one of the world’s largest online food ordering marketplaces. foodpanda was launched in 2012 and is headquartered in Berlin. The company operates in more than 30 countries in Asia, Middle East, Eastern Europe and Africa and continues to grow at an impressive speed.
Foodpanda’s Operations team is the engine room of our business and we are looking for talented graduates to join us! This is an unrivalled opportunity to take your first steps towards becoming a manager in a highly operational business - we recognize and nurture talent and progression can be rapid.
Responsibilities
- Ensure the highest possible quality of customer service for our hungry customers
- Process order and manage relationship with hundreds of restaurants
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
- Ensure that processes are followed and bring in new ideas for improvement
- Constantly work towards improving customer experience
- Handle customers and vendors requests, as well as external communication with them
- Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer)
Requirements:
- Speak CANTONESE and ENGLISH fluently
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- 15 Full-Time position(s) available.
- Good communication skills
- Reliable and responsible in completing task
- Abel to work shifts, weekends and Public holidays
- Fast Learner
- Team player
- Willing to take on additional task
- Punctual, Motivated
