Dla naszego klienta Verita HR poszukujemy osoby na stanowisko Data Visualization Analyst.
- Client: lead international bank
- Location: Cracow, hybrid work - 6 days per month from the office
- Contract: B2B | FTE
Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.
We are looking for a
Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve.
What's in it for you?
- Prestigious position at one of the world's largest banks
- Stable, long-term projects
- Hybrid work (6 days per week from the office in Cracow)
- Working with modern IT technologies
- Growth and development opportunities with the possibility to move between projects
- Private healthcare and multisport card
- Referral program, free parking and company events
What You’ll Do
- Collect, consolidate and analyse data from multiple sources such as IT systems, service management platforms, monitoring tools and user experience channels
- Define, track and maintain performance metrics related to customer IT journeys and service quality
- Analyse user behaviour patterns, service bottlenecks and recurring issues to identify improvement opportunities
- Convert raw and complex datasets into actionable recommendations that support both operational and strategic decisions
- Design, build and maintain dashboards that provide clear visibility into service performance and user satisfaction trends
- Present findings using effective data storytelling, making technical insights understandable for a wide range of stakeholders
- Support service improvement initiatives by providing data-backed input and measurable performance indicators
- Contribute to automation of reporting and analytical processes to improve consistency, reduce manual effort and ensure reliable data outputs
About You
- Hands-on experience with data visualisation tools and dashboard development
- Automation-oriented approach and Python knowledge
- Practical experience with tools such as ServiceNow, Jira, GCP Looker Studio, SQL and Splunk
- Strong analytical mindset with the ability to interpret data, identify trends, and solve business problems based on evidence
- Good understanding of operational reporting
- Ability to communicate technical findings clearly to both technical and non-technical stakeholders
- Familiarity with Agile ways of working and project delivery frameworks
- Interest in new technologies, digital service improvement and data-driven optimisation
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