RubyPlay is a place where passion meets competence. Since 2017, we’ve made more than 200 innovative games and built more than 100 strong partnerships globally!
Proud to be:
- The Winner at BFTH Arena Awards — Best Online Casino Game
- Shortlisted for SBC Awards 2024 — Casino/Slots Developer of the Year
- A strong player on 10+ markets globally
- Beloved workplace for hundreds of specialists from 34 countries
We are now growing our team and looking for driven professionals ready to build their careers in a strong, international studio with a product that’s making waves worldwide.
Here’s How You’ll Make an Impact:
- Install, configure, and maintain office equipment (PCs, laptops, peripherals, network devices) in accordance with internal procedures.
- Provide day-to-day technical support to employees, including:
- workstations (Windows, macOS, Linux)
- office software
- network connectivity, VPN, and access to services
- Ensure uninterrupted and high-quality operation of office equipment and services: updates, upgrades, and preventive maintenance.
- Maintain and update technical documentation and asset inventory for equipment and software.
- Collaborate with suppliers of hardware and software: purchasing, ongoing service, and warranty support.
- Participate in building and implementing information security policies, including MDM and DLP solutions.
- Administer operating systems (Windows, macOS, Linux), including regular updates, patching, and performance tuning.
- Monitor the network, internal services, cloud environments, and applications, ensuring high availability and reliability.
- Handle system incidents, outages, and performance issues – from detection to full resolution.
- Provide end-to-end ownership of incidents: troubleshooting, root cause analysis, documentation, and communication with stakeholders.
- Work closely with R&D, DevOps, and QA teams to support environments and deployment pipelines.
- Support onboarding and offboarding processes: issuing/returning equipment, creating/deactivating accounts, and configuring access.
- Manage access controls and identity management (IAM): roles, permissions, groups, and compliance with security policies.
- Maintain and expand the internal knowledge base and documentation related to infrastructure and operational procedures.
- Automate repetitive tasks with scripts and relevant tools to reduce manual work and minimize errors.
What Makes You A Strong Candidate:
- 2+ years of experience in a Technical Support Engineer / System Administrator or similar role.
- Experience administering Linux, Windows, macOS, and office productivity software.
- Strong understanding of hardware (PCs, laptops, peripherals) and ability to diagnose hardware issues.
- Knowledge of networking concepts:
- TCP/IP, DNS, DHCP, NAT, iptables
- Basic network troubleshooting.
- Experience with monitoring tools:
- maintaining up-to-date dashboards and alerts, adjusting alert rules.
- Experience working with CRM systems, JIRA, and Confluence.
- Strong troubleshooting and problem-solving skills: log analysis, debugging, and a structured approach to incident resolution.
Mandatory Security-Related Requirements (MDM, DLP)
- Experience with MDM (Mobile Device Management) solutions:
- enrolling and managing devices (Windows/macOS/mobile),
- applying security policies, disk encryption, and update management,
- hands-on experience with tools like JumpCloud, Intune, Jamf or similar solutions is highly desirable.
- Understanding of DLP (Data Loss Prevention) concepts and experience with DLP tools:
- configuring data control policies,
- monitoring and handling DLP incidents,
- contributing to the design and implementation of rules to prevent leakage of sensitive information.
Nice to Have
- Basic experience writing Bash / Groovy scripts for automation.
- Basic experience administering MySQL / PostgreSQL (backups, simple queries, basic configuration).
- Understanding and hands-on exposure to:
- Cloud-based infrastructure (GCP)
- GitLab (CI/CD, repositories)
- Docker (containers, basic commands, deploying small services)
- Ansible (configuration automation)
- JumpCloud (as IdP/MDM tool)
- DLP solutions (administration, fine-tuning of policies)
- Scriptrunner (automation for Jira/Confluence).
What We Value in You as a Person
- Ability to communicate with stakeholders in a clear, non-overly-technical way, explaining complex topics simply.
- Strong self-organization, responsibility, and attention to detail.
- Readiness to take end-to-end ownership of tasks: from analysis and implementation to documentation and knowledge transfer.
Why You’ll Love It Here:
- Remote-first flexibility — Work from anywhere with a setup for deep focus and work-life balance
- Learning & growth — Development budgets and dedicated days to upskill and explore new areas
- Health & wellness — Medical coverage and well-being budgets to help you feel balanced, strong, and supported
- Yearly bonus — Rewards based on company success and your impact
- Career growth — Vertical and horizontal opportunities to grow and advance
- Global team — Talented, diverse colleagues you’ll enjoy working with
Interested in becoming a RubyPlayer and making a mark in the iGaming world? Join us!
About RubyPlay
RubyPlay is a progressive and energetic iGaming development studio that specializes in the design and creation of the most entertaining and engaging slot games, as well as value-add tools for gaming operators. RubyPlay was founded by a group of industry gurus and has evolved into a “Gem” of the iGaming industry!
Our team values are maintaining high quality, following the best & modern practices, and continuous development.
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