About DTIQ Technologies, Inc
DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.
For more information on DTiQ visit our website (www.dtiq.com) or our LinkedIn page (https://www.linkedin.com/company/dtiq).
THE ROLE
As an entry level L1 Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) supporting customers during U.S. and European business hours.
Key Responsibilities
- Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- Assist in the building of a World-Class Support Team through contribution and collaboration.
WHY JOIN US?
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive team environment and leadership
- Comprehensive training provided
- Exposure to international clients and business operations
- Work in a dynamic and fast-paced industry
Qualifications
- Experience providing customer service utilizing effective technical troubleshooting skills
- Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
- Knowledge of CCTV and IP Camera technology
