At PayMongo, we’re building the financial operating system for businesses in the Philippines—and trust is at the core of everything we do.
We’re looking for a Fraud & Risk Junior Analyst who thrives in high-stakes, detail-driven environments and wants to play a critical role in protecting customers, merchants, and the broader financial ecosystem.
This role sits at the frontline of fraud operations—ensuring that disputed transactions are handled with precision, urgency, and full regulatory compliance.
What you will do:
You’ll own the end-to-end lifecycle of fraud-related cases, from intake to resolution, ensuring every action meets strict regulatory timelines and standards.
- Manage fraud triggers and case intake Monitor multiple channels (complaints, fraud monitoring alerts, interbank requests) and ensure all cases are logged accurately and on time.
- Execute fund holding actions with precision Initiate same-day holds on disputed transactions and track deadlines to ensure full compliance with regulatory limits.
- Coordinate verification and investigations Work with internal teams and partner financial institutions to validate cases, review evidence, and identify fraud indicators.
- Ensure timely and compliant communication Notify account holders at every stage with complete and accurate information.
- Maintain audit-ready records and reporting Keep detailed case documentation and contribute to monthly regulatory reporting (THF Report).
This role is highly execution-focused, with clear success metrics tied to timeliness, accuracy, and compliance.
What we are looking for:
We’re looking for someone who combines discipline, attention to detail, and strong judgment—someone who can operate with urgency without compromising accuracy.
Core Skills:
- Strong attention to detail under pressure
- Excellent written communication (clear, structured, professional)
- Ability to manage multiple cases and deadlines simultaneously
- High level of accountability and process discipline
- Sound judgment and willingness to escalate when needed
Technical & Functional:
- Familiarity with spreadsheets (Excel/Google Sheets)
- Exposure to case management, ticketing, or CRM tools is a plus
- Interest in fraud operations, compliance, or financial risk
Nice to Have:
- Basic understanding of fraud typologies (e.g., scams, social engineering)
- Awareness of payments or fintech operations (training will be provided)
Why this role matters:
This isn’t just operations work—this role is critical to protecting PayMongo from regulatory risk and safeguarding customer trust.
You’ll directly contribute to:
- Preventing fraud losses
- Ensuring compliance with BSP regulations
- Maintaining the integrity of our financial ecosystem
Every case you handle helps uphold PayMongo’s credibility as a trusted financial platform.
What success looks like:
- 100% of fraud triggers logged within required timelines
- Same-day execution of fund holding actions
- Zero breaches of holding period limits
- Complete and accurate regulatory reporting
This is a role where precision and reliability truly matter.
