Customer Support & Reservations Associate
In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.
Key Responsibilities
- Oversee guest bookings and assist customers in planning their Tiny House stays
- Respond to inquiries across multiple channels, including website, email, and social media
- Manage reservations end-to-end, including upselling and activating promotions
- Provide support via the customer contact line, including handling and resolving inquiries
- Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
- Address and resolve guest concerns in a professional and timely manner
- Work cross-functionally with internal teams to maintain smooth day-to-day operations
Candidate Profile
We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.
Requirements
- At least 5 years of experience in customer service
- Demonstrated ability to drive results and proactively improve processes
- Background in travel, hospitality, or eco-tourism is highly advantageous
- Strong commitment to delivering high-quality customer experiences
- Excellent communication and interpersonal skills
- Composed under pressure, with the ability to manage challenging situations effectively
- Strong problem-solving skills and the ability to work independently when required
What’s in It for You
- Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences
- Flexible working arrangements
- Collaborative, high-energy, and supportive team environment
