Position Overview
We’re looking for an
Application Support Engineer to join our team!
As a key member of the
Application Support Team, the
Application Support Engineer plays a critical role in maintaining the health and performance of our infrastructure. You’ll be responsible for real-time monitoring, issue resolution, and operational support to ensure uptime and system reliability across our global services.
If you’re passionate about proactive support, collaborative problem-solving, and continuous improvement — this role is for you!
Key Responsibilities
- 24/7 Operations Support: Work in a rotating shift schedule to support continuous monitoring and incident response for staging and production systems.
- Incident Detection & Troubleshooting: Proactively identify issues, perform root cause analysis, and implement solutions to prevent future recurrence.
- System Monitoring & Improvements: Continuously enhance monitoring tools and practices to ensure timely detection of performance or application issues.
- Issue Resolution & Escalation: Drive rapid resolution through structured troubleshooting methods and act as an escalation point for operations support.
- Cross-Team Collaboration: Work closely with Development, Platform, and third-line support teams to share knowledge and streamline incident management.
- Release Participation: Assist in the preparation and execution of regular software releases, ensuring system stability throughout the deployment process.
- Stakeholder Support: Act as a point of contact for developers, providing assistance on application and infrastructure-related queries.
- Documentation & Reporting: Maintain clear, accurate, and up-to-date documentation of processes, incident reports, and system configurations.
The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity.
Requirements
- Bachelor's degree in IT, Engineering, or a related field
- At least three (3) years experience in application monitoring roles or NOC roles
- Strong troubleshooting skills - ability to diagnose and solve issues
- Proficient in tools such as JIRA, Confluence, Zabbix, Grafana, Elasticsearch (Dynatrace, Cloudflare and Terraform are a plus)
- Familiarity with Kubernetes and Docker is considered an advantage
- Excellent communication, time management, and documentation skills
- Proactive, detail-oriented, and able to work effectively under pressure in a team environment
- Familiarity with scripting or coding practices is a bonus
Why Work With Us?
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼 We offer:
- Competitive Salary & Benefits
- Growth & Development Opportunities
- Creative and Collaborative Environment
Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- This position will be employed under a partner service provider in the Philippines.
PH
