Fraud Analyst

2.8

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Job Description

Investigate and understand behaviors of fraudulent people and acts.
Detect unusual buying/selling pattern that deviate largely from normal buyers’ and sellers’ behavior.
Ensure to review and clear Fraud Management Portal cases daily.
Answer Sales Force tickets with proper knowledge.
Clear User Reported List – for report Scammers/ Directing outside Shopee.
Do offline checking either from regional and/or other source like social media.
Aim to have good result of productivity.
Perform other similar and related duties as required or directed.

Requirements

Preferably any 4-yr College Degree and/or equivalent experience
At least 2 years of experience in Fraud Operations or related field
Excellent written and verbal communication skills - to help others understand why users engaged in fraudulent or unusual activities.
Keen attention to detail.
Can handle complex situations - basic problem solving skills.
Capable of handling sensitive personal information.
Good organizational skills needed to manage a high volume of assigned cases.
Proficient with the insurance procedures, regulations and investigation methods.
Willing to do “work at home” during Holidays and Special Campaigns.
Willing to work on weekend shift if needed like for Special Campaigns.

Jobs in Philippines » Jobs in Manila, National Capital Region, Philippines » Fraud Analyst

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