Technical Support Representative

3.7

Job Type   /   Job Level

Full-time   /   Junior Executive

Job Location

Pasig, National Capital Region, Philippines

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Provide technical assistance and support for incoming queries.
Document and track issues using ticketing systems.
Guide customers through problem-solving processes.
Maintain a high level of customer satisfaction.
Collaborate with the technical team to resolve complex problems.
Educational Qualifications: Bachelors degree in a related field.
Experience Level: 1-3 years of relevant experience in technical support.
Skills and Competencies: Proficient in Customer Relationship Management, excellent English language skills, and strong public speaking abilities.
Working Conditions: Office environment with potential remote work options.
Qualities and Traits: Strong problem-solving skills, empathy, attention to detail, and effective communication.

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