Role Overview
We are looking for a AWS Voice Cloud Developer to support the build and configuration of Amazon Connect voice solutions. This is a hands-on engineering role — not a call center operations or BPO support position. The candidate will work under senior guidance to develop contact flows, Lambda functions, and platform integrations.
Key Responsibilities
- Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance
- Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation
- Assist in telephony routing configuration, number management, and queue setup
- Support API-based integrations between Amazon Connect and backend/external systems
- Execute unit testing, SIT support, and defect triage on voice flows and integrations
- Maintain documentation for contact flow designs, integration specs, and configuration changes
- Troubleshoot and resolve voice platform issues in development and test environments
Mandatory Technical Skills
- Must have 3 years of related experience
- Minimum 6–12 months hands-on Amazon Connect development (contact flows + Lambda)
- Demonstrated experience in solution build, not call center operations or agent support
- Has contributed to at least 1 Amazon Connect implementation (partial or full lifecycle)
- Amazon Connect - Hands-on experience configuring contact flows, queues, and routing profiles
- AWS Lambda - Ability to write and debug Lambda functions (Node.js or Python)
- AWS Services - Working knowledge of API Gateway, IAM, CloudWatch
- Telephony - Basic understanding of IVR design, call flow logic, and voice channel concepts
- Development - Solid fundamentals in at least one language (Python / Node.js / JavaScript)
Nice To Have
- Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case)
- Experience with infrastructure-as-code (CloudFormation / CDK)
- Exposure to omnichannel contact center solutions (voice, chat, tasks)
- AWS Cloud Practitioner or Developer Associate certification
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