We’re Hiring: Intermediate Advisor
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for an Intermediate Advisor to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Intermediate Advisor
Work Arrangement: Work From Office
Location: Philippines - Ortigas
Schedule: Morning Shift
Job description:
Key Responsibilities:
- Deliver High-Quality Support: Provide exceptional technical assistance via live chat and email, handling everything from routine inquiries to complex consultative scenarios with efficiency and care.
- Drive Product Success: Guide customers through product implementation—including calendar and availability setup—while optimizing their scheduling pages to improve engagement and business outcomes.
- Operational Excellence: Maintain high standards of quality and productivity, ensuring timely responses in a queue-based environment (primary focus on live chat).
- Collaborate and Improve: Work closely with the team to streamline processes, share knowledge, and identify product insights. This includes active participation in new hire mentoring (Co-Learning) and shadowing.
- Independent Problem Solving: Proactively stay current on product updates and policy changes, navigating resources independently to provide accurate, real-time guidance.
Qualifications and requirements:
- Experience: 3–4 years of technical support experience in SaaS environments, including a minimum of 1+ years in a T2 Technical Escalations role
- Experience with online scheduling tools is highly preferred.
- Technical Communication: Strong written communication skills with accurate grammar, fast typing proficiency, and an ability to distill complex solutions into clear, concise instructions.
- Critical Thinking & Judgement: Proven ability to identify root causes in ambiguous situations, paired with sound judgement regarding billing and account safety policies.
- Collaborative Mindset: A proactive, team-oriented approach with a dedication to continuous improvement and knowledge sharing.
- Flexibility: Readiness to support a global customer base in a fast-paced environment, including availability for fixed or rotating shifts, weekends, and holidays.
Perks & Benefits:
- HMO Coverage on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Exclusive ATM inside the office for employee's convenience
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
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