Technical Support Representative

3.6

Job Type   /   Job Level

Full-time   /   Others/Any

Job Location

Pasig, National Capital Region, Philippines

Salary Range

PHP 30,000 - PHP 45,000 (Monthly)

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Description

Provide exceptional technical support to customers via phone, email, and chat.
Troubleshoot and resolve hardware and software issues effectively.
Document customer interactions and solutions in the CRM system.
Collaborate with team members to improve support processes and customer satisfaction.
Educate customers on product features and usage for maximum efficiency.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 02 years of experience in a technical support role.
Skills and Competencies: Proficiency in Customer Relationship Management software.
Skills and Competencies: Strong written and verbal communication skills in English.
Qualities and Traits: Excellent teamwork and interpersonal skills.
Responsibilities and Duties: Ability to handle customer queries and complaints effectively.
Working Conditions: Fast-paced environment with the need for multi-tasking and problem-solving.

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