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Driver Operations (Ops Support Coordinator), SPX Express

SPX Express

2.7
30 reviews
SPX Express
Job Type   /   Job Level
Full-time   /   Senior Executive
Company Location
Philippines
Job Description

  • - Handle and resolve rider complaints, ensuring timely and accurate support
  • - Investigate and manage potential fraud cases; escalate high-risk issues as needed
  • - Address and resolve seller escalations related to orders, delays, and disputes
  • - Support driver/rider engagement initiatives, including onboarding, incentives, and retention efforts
  • - Track cases and analyze basic data to identify trends and improve operations

Requirements

Qualifications:

  • - At least 1–3 years in Customer Support, Operations, or similar role
  • - Experience in logistics, e-commerce, or transportation environments preferred
  • - Exposure to gig/platform-based rider or driver models is a strong advantage/e-commerce platform

Skills

  • - Strong problem-solving and case handling skills
  • - Basic data processing and reporting (Excel/Google Sheets)
  • - Ability to manage multiple issues simultaneously in a fast-paced environment
  • - Good communication and stakeholder management skills
  • - Detail-oriented with strong documentation skills
  • - Comfortable working with cross-functional teams
  • - Willingness to work in shifting schedules if required
Jobs in Philippines   »   Jobs in Manila, National Capital Region, Philippines   »   Driver Operations (Ops Support Coordinator), SPX Express

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