Systems Programmer (Backend, Architecture, Integration & Innovation Lead)
Position Summary
Responsible for overall software architecture, technical leadership, backend development, database engineering, enterprise integrations, AI initiatives, system scalability, security implementation, and long-term technology planning.
Acts as the primary technical architect ensuring systems remain secure, scalable, maintainable, and aligned with company growth objectives.
Enterprise System Architecture & Solution Design
Lead design and enhancement of ERP modules including HRIS, POS, Inventory, Membership, Booking, Calendar, Employee Management, Commission Management, Attendance Monitoring, and Performance Tracking.
Lead future CRM, Marketing Automation, Lead Management, Customer Journey Tracking, Customer Retention, Customer Care, and Survey Systems.
Manage data integrity, stored procedures, query tuning, and database performance.
AI Integration & Automation
Research and implement AI Chat Assistants, AI Booking Assistants, AI Lead Qualification, AI Customer Segmentation, Predictive Reporting, AI Recommendations, and workflow automation.
Implement automated SMS, email notifications, surveys, and follow-up campaigns.
Third-Party Integration
Lead integrations with Pancake, Facebook Lead Forms, Meta Business Suite, Google Business, SMS Gateway, WhatsApp Business, Messenger API, Payment Gateways, Accounting Systems, and external CRM platforms.
