It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
- Accepts responsibility for resolving problems assigned by the Helpdesk in a timely manner.
- Provides timely responses based on the priority of the issue.
- Ensures that meeting established problem resolution objectives remains a priority.
- Determines whether the cause of the problem/incident requires escalation.
- Escalates problems/incidents to the appropriate group for further investigation.
- Updates the resolution section of incident tickets and coordinates with the Helpdesk team regarding status changes, activities, and resolutions.
- Creates documentation of resolved issues for future reference.
- Assists with problem determination when requested by other groups.
- Regularly monitors Helpdesk tickets and reviews assigned tasks.
- Provides regular updates on the status of incidents/problems.
- Checks email regularly and responds as needed.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
