Technical Support Representative

3.1

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Philippines

Description

Provide technical assistance and support for incoming queries and issues related to software and hardware.
Diagnose and resolve technical hardware and software issues.
Respond to customer inquiries with a positive and professional attitude.
Document issues and resolutions in the support database.
Collaborate with other team members to improve customer service processes.

Requirements

Educational Qualifications: Bachelors degree in a relevant field or equivalent experience.
Experience Level: 1-3 years in a technical support or customer service role.
Skills and Competencies: Strong customer service and communication skills, proficiency in troubleshooting hardware and software issues.
Responsibilities and Duties: Ability to work in a fast-paced environment, handle multiple tasks effectively.
Qualities and Traits: Problem-solving mindset, patience, and empathetic approach towards customers.

Jobs in Philippines » Jobs in Pasig, National Capital Region, Philippines » Technical Support Representative

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