Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
Key Roles of a PRODUCTION TEAM LEAD.
PROJECT MANAGEMENT
- Manage and oversee all activities directly related to your clients projects
- To assess and assign video submissions (Projects) to the most appropriate editor
- Oversee edit projects from start to finish
- Manage your clients submitted projects through the post-production pipeline adhering to the SLA
- Work closely with team members to help your team improve output quality of projects for clients
- Manage credit budget for projects
- Ensure quality control - watching all videos for errors and brand compliance before delivery.
CREATIVE
- To review and approve or reject your team's video projects to ensure the quality of all deliverables
- Collaborate with your team to help develop creativity and streamline the editing process.
- Lead discovery calls to define project scope and plan accordingly.
- Give creative feedback on projects and ensure quality control.
- Assist with pre-production and provide creative support to clients
- Scripting and creative treatments to help clients bring projects to life
- Provide solutions to improve workflows within the editing team
- Be hands-on with After Effects and contribute to projects when the team is at capacity.
TEAM MANAGEMENT
- Provide leadership and mentorship to team members.
- Advise on upskilling opportunities and help the team grow their skills.
- Conduct performance reviews and provide feedback.
- Represent the edit team in meetings and advocate for their needs.
- Manage the different aspects of the production cycle and coordinate with internal support areas where needed
CLIENT RELATIONS
- Understand clients' brand guidelines and specific needs.
- Act as the primary contact for clients on animation projects.
- Run client calls to set clear expectations and offer insights.
- Bring in Professional Services when upskilling and training requirements are identified
- Manage client expectations around project timelines and deliverables.
- Provide feedback to clients to improve their future projects.
- Help clients refine their briefs to ensure high-quality results.
- Build strong relationships with key clients and attend meetings.
- Provide creative support for clients when needed.
- Work with Account and CX teams to ensure client success over the long term.
- Attend QBRs as needed or requested by the Strategic Account Manager
- Attend new client onboarding sessions as the Production team representative
Other
- Attend new client onboarding sessions as the Production team representative
- Along with Account Management & CX teams, ensure the 12 month CX plan is successful
What knowledge and experiential requirements do I need to be successful?
- Expected 5+ years experience across the Production/Post Production industry
- Solid experience in client relations and communication
- Creatively strategising a client's brief and bringing it to life through video
- Ability to effectively communicate effectively in a fast paced stressful environment
- Personal initiative with minimal supervision, but can handle constructive criticism from others
- Excellent communication skills; is able to coordinate resources and responsibilities; must be a self-starter, highly motivated to complete tasks at hand.
- Understanding of post production workflows and software
- Ability to use Adobe Premiere Pro
- General knowledge across the wider Adobe CC Suite
- Excellent attention to detail and time management
- Consulting with clients for amendments and approvals
- Maintaining accurate and up to date brand knowledge
- Collaboration with a global group of Production Team Leads & Editors to share ideas and workloads
- Ability to speak Mandarin a plus, but not essential
Work Schedule: 7am to 4pm PH, M to F
Work Location: Hybrid (Eastwood, QC)
Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" or "Apply" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
