Ensure compliance with DTI, BPS, and other applicable regulatory requirements for small appliances.
Participate in regulatory trainings, meetings, and industry events to stay updated on compliance standards and best practices.
Quality Assurance
Conduct product sample testing and validation to ensure compliance with quality and safety standards.
Document findings and recommend improvements before product ordering or development.
Investigate customer-reported issues and coordinate corrective actions with the technical team to improve product reliability.
Supplier Quality Management
Review factory audit reports and pre-shipment inspections to verify supplier and product compliance.
Coordinate with Supply Chain/Product Sourcing teams to address quality and compliance concerns.
Documentation & Technical Support
Maintain technical documentation, testing procedures, and user/product manuals.
Provide technical guidance to Sales and Service teams to ensure accurate product information and effective customer support.
Troubleshoot recurring technical issues and recommend effective solutions.
Cross-Functional Coordination
Collaborate with Product Sourcing, Importation, Sales, Creatives, and QA teams to support product quality and compliance objectives.
Continuous Improvement
Stay updated on appliance technologies, industry standards, and best practices to support process improvement and product innovation.
Job Qualifications
Candidate must be a graduate of Engineering or any technical-related course.
At least 5 years of experience in Quality Assurance, Product Compliance, Technical Services, or related functions, preferably in the appliance industry.
Knowledge of DTI, BPS, and other Philippine regulatory requirements related to small appliances is a strong advantage.
Experience in product testing, inspection, troubleshooting, and quality control processes.
Familiarity with supplier audits, pre-shipment inspections, and compliance documentation.
Strong technical understanding of small appliances and related product standards.
Proficient in preparing technical reports, manuals, and documentation.
Good communication and coordination skills with the ability to work cross-functionally with internal and external teams.
Detail-oriented, organized, and capable of handling multiple projects within timelines.
Strong analytical, decision-making, and leadership skills.
Proficient in MS Office applications (e.g., Word, Excel).
