WE’RE HIRING AS A DISPATCH COORDINATOR AT QC, PHILIPPINES!
Excis is a global IT support leader globally, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
- Quickly responding, opening/ownership of tickets/requests, daily monitoring/updating and effectively resolving requests received through the helpdesk.
- Managing requests delivery – first-in first-out based on priority and ensuring client’s SLAs are continuously met/exceeded
- Updating the status of the requests through the ticketing software/s
- Work with in-house/third-party vendors to perform required tasks within agreed costs and timelines
- Assisting SDMs, Project Coordinator, and Team Lead to achieve customer satisfaction
- Ability to work in a project-based environment requires flexibility and teamwork.
- Securing completed/filled Site Visit Reports (Pre and Post)
- Performs other duties as assigned.
Requirements
- Proven experience in IT, SD, Technical Support
- Above average communications skills (both written and verbal).
- Amenability to work on shifting schedules, including possibly working on weekends and holidays as the company operates 24/7.
- Amenability to work onsite.
- Intermediate knowledge and understanding of IT SLAs and/or metrics
Benefits
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Philippines and be at the forefront of IT support excellence!
Requirements
Educational Qualification
- Bachelor’s Degree (Technical field preferred)
Key Responsibilities
Client Site Support
- Travel to various client locations to provide hands-on technical support and resolve hardware/software issues.
Imaging & Deployment
- Perform Windows OS installations, clean reimaging, and data migration during hardware refresh activities.
Microsoft 365 Support
- Provide advanced onsite support for Microsoft 365 applications (Outlook, Excel, Teams), including mailbox configuration and profile troubleshooting.
Hardware Lifecycle Management
- Diagnose and repair desktops, laptops, and peripherals.
- Manage asset tagging and local inventory at client sites.
Connectivity & Setup
- Assist with LAN/Wi-Fi troubleshooting and workstation setup for new users.
Reporting
- Document all site visits, issues, and resolutions in ITSM tools to ensure SLA compliance.
Logistics & Physical Requirements
- Willingness to travel regularly to client locations.
- Ability to lift and move IT equipment (desktops, monitors, UPS) as required during onsite deployments.
Technical Skills & Qualifications
- Strong proficiency in Windows 10/11 installation, configuration, and troubleshooting
- Experience with imaging tools (SCCM, MDT, or USB-based deployment)
- Solid understanding of Microsoft 365 (O365) environment
- Basic knowledge of Active Directory (password resets, domain joining, user management)
Benefits
Why Join Us?
At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success.
We Offer:
- A supportive and inclusive work environment
- Continuous learning and professional growth opportunities
- Exposure to global enterprise clients and technologies
- Competitive compensation and career development pathways
