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Customer Experience Quality Manager

CAES

CAES
Job Type   /   Job Level
Full-time   /   Manager
Company Location
Iligan, Philippines

As our Customer Experience (CX) Manager, you will be the strategic architect responsible for bridging the gap between customer expectations and organizational execution. You will oversee the end-to-end framework for capturing the Voice of the Customer (VoC), measuring service quality, and leveraging data to drive cross-functional process improvements across all business units.

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