Total 103 job vacancies by Shangri-La

At Shangri-La Singapore, we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same.

It is a paradise where no two days are ever alike as you work on our intricate operational systems, handle our well-heeled guests' requests with promptness and efficiency and delight our guests and internal stakeholders in every single interaction. If you have a good eye for detail, enjoy meeting people, love keeping up to date with local and hotel events, we might just have the role for you! If you see yourself as a directorial genius with a can-do attitude who can simply go the extra mile just to put a smile on our guests’ faces, then we’d love to have you as part of our Shangri-La family.

• To have knowledge of the operational systems of the Front Desk and Guest Relations operations and related areas
• Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
• Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required.
• Handles all guests’ requests or inquiries promptly and efficiently.

Job Requirements

• Diploma/certificate in hotel management studies
• Minimum 1 years working experience in the Front Office of a 200+ room, four/five star international hotel or related guest contact, service industry.

• To carry out the following assignments
• To supervise Service Attendants on carry out their daily duties.
• To assist Assistant Executive Housekeepers in planning and scheduling of the daily work.
• To ensure maximum efficiency in the performance of Service Attendants and be responsible for keeping all service pantries neatly stocked and all work area clean.
• To recommend on hiring, firing, promotion, transfer, reward and discipline of Service Attendants
• To conduct selection interview, on the job training and off job training as required.
• To assume other duties assigned by the Assistant Executive Housekeepers and or their supervisors.
• To communicate effectively with guests.

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Food & Beverage, we rely on you to

• Interact and engage with restaurant guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Engineering , we rely on you to

• Manage, coach and supervise the engineering technicians
• Maintain electrical and mechanical plant & equipment of the hotel
• Manage the engineering programmes
• Organize the record for the future planning

We are looking for someone who:

• Has a passion for Engineering
• Understands engineering equipment in a hotel
• A friendly, helpful and trustworthy leader
• Enjoys taking on a new challenge
• Not afraid to take up new challenges
• Always prepared
• A motivator and a self-starter

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping (Laundry Attendant), we rely on you to

• Ensure hotel linen and employee uniforms are in good condition.
• Ensure sufficient linen is available for the day’s operation.
• Manage guest laundry/Dry cleaning request according to the hotel Standard Operating Procedures.
• Assist in reviewing linen inventory

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Manager, Sales, we rely on you to:

• Implements sales action plans related to respective market(s) and account portfolio
• Works closely with the Business Development team in increasing share from existing accounts
• Supports and executes group wide sales initiatives
• Participates in development of the Area Sales Plan, budget and market audits, and implements corresponding sales action plans with the Business Conversion sales team.
• Supports the development and maintenance of the client database and all other sales systems. Establishes and maintains up-to-date client profiles in all relevant systems.
• Performs all duties and responsibilities as assigned by the management

We are looking for someone who:

• Minimum Dipoma in Hotel Management and/or Sales & Marketing
• At least 3 years of relevant Managerial experience
• Good communication and people management skills
• Able to communicate priorities and drives departmental goals and results
• Strong negotiation and presentation skills
• Strong organizational skills with ability to multi-task
• Able to work well under pressure in a fast paced environment

If you are the right person, what are you waiting for? Click the APPLY button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Concierge, we rely on you to

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

We are looking for F&B Administrator to join our team!

Job Summary:

Responsible for assisting the F&B Manager, Outlet Manager with the administration and running of the F&B division. Assist Managers to meet or exceed designated efficiency and service standards. Primarily responsible for organizing work and follow up / tracing pending projects.

As a F&B Administrator, we rely on you to:

• Handle the daily administrative workflow such as reports, forecast & budget and other related correspondence.
• Assist F&B Managers and Executive Chef with their assigned duties.
• Ensure all contracts with F&B partners are maintained and up to date.
• Follows up on promotion details, upon instruction to ensure that necessary promotional materials (manuals, flyers etc.) are prepared.
• Performs other related duties as assigned.

We are looking for someone who:

• At least 2 years of experience in F&B Administration
• Has a passion for Food & Beverage operations
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Stewarding (house steward), we rely on you to

• Cleaning and maintenance of assigned F&B equipment and kitchens
• Ensure that correct procedures are followed
• Prepare adequate and appropriate equipment for F&B
• Follow hotel's hygiene and sanitation standards during duties

We are looking for someone who:

• Preferably has experience working in a hotel background
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Committed to maintaining quality standards
• Willing to work shifts

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Front Office, we rely on you to:

• Provide a best-fit solution to fulfil the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping Coordinator, we rely on you to

• Co-ordinates all calls received in the Housekeeping department to ensure proper recording and follow-up.
• Attends to all guest requests within the stipulated standard of the hotel.
• Assists all administrative duties in Housekeeping.
• Updates and prepares proper documents for filling.

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Human Resource Executive to join our team!

As a Human Resource Executive we rely on you to:

• Employee Engagement

1. Drive and assist in interactive internal communications for employee engagement activities to further enhance employee engagement participation levels including social media content.
2. Own and drive programs, events, including working with vendors for employee related events.
3. Develop and implement Wellbeing and Employee Engagement activities to equip and empower our employees towards physical and psychological wellbeing.
4. Identify trends and implement new practices to engage and motivate employees.
   

• Issue Resolution

1. Handle employee complaints and inquiries with efficiency and professionalism
2. Execute disciplinary action where applicable in accordance with HR policies and practices of the company
3. Attend and resolve employee relations matters, including liaising with line managers
   

• Workplace Safety & Health

1. Advise communities or institutions regarding health or safety issues.
2. Maintain medical emergency response plans or procedures.
3. Maintain medical monitoring programs for employees
   

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Commis Cook (All Day Dining) to join our team!

As a Commis Cook (All Day Dining), we rely on you to:

• Assist with the preparation of food items or as assigned by kitchen management in accordance with production requirements and quality standards
• Maintain high standards of food hygiene, safety, and sanitation in the kitchen, following all HACCP guidelines and local health regulations
• Monitor food cost and portion control to reduce waste and maintain cost efficiency.

Requirements:

• In-depth knowledge of cooking techniques, ingredients, and culinary trends.
• Culinary diploma or equivalent certification from a recognized culinary institute is preferred.