Total 152 job vacancies by Experian

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, maintaining and servicing our small to medium size accounts. You will provide solutions in ways that best meet our clients’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our clients and drive successful accounts renewals and portfolio growth.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Accounts Renewal and Customer Service to succeed in this role. The ideal candidate would have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll be doing

• Proactive and prompt client engagements to drive renewal and growth of the assigned portfolio.
• Understand client requirements and provide direct product recommendations, through effective communication and collaboration with different cross functional teams.
• Provide best-in-class service experience to clients through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
• Comply with legal and compliance related policies and abide by standard protocols and processes as stipulated via the business.
• Achieve or exceed targets and objectives (e.g: Renewal % / NPS).
• Assume any report or task assigned that are relevant to accounts servicing and renewals.

The main focus of the position is to provide Cloud, Infrastructure, and Automation support for our Global Enterprise Services.  Additional technologies include VMWare, Citrix, Windows, Linux, Cloud, Ansible, and Security. The System Administrator II will be responsible for the maintenance, support, and troubleshooting of our infrastructure environments as well as ensuring they are highly available and secure to guarantee their operation. Systems Administrator II should be able to work under the direction of Management, Leads, Experts and Sr. Sysadmins. Must follow methods provided by peers and comply with established service metrics.

What you´ll do:          

• Responsible for day to day administration of Large scale of Servers (physical and VM)
• Develops automation tools and processes to help scale operations.
• Audits and monitors the health and availability of systems.
• Responsible for Disaster Recovery testing and restoration of critical services during DR events.
• Ensures 24/7 availability of the production servers and applications within a team environment.
• Resolves incidents and requests. Requires on-call availability on team rotation outside of normal business hours.
• Leverages appropriate technical tools with direction to perform day-to-day administration tasks, root-cause analysis and service restoration (such as back up, restore, failover, log interpretation, and performance monitoring).
• Develops and maintains positive and cooperative relationships, inside and outside of teams, interacting in a friendly, open, honest, and accepting manner.
• Performs other related duties as assigned.

Experian Consumer Services (ECS) are the team behind your Experian Free Credit Score, Experian Boost, and the advanced Credit Expert product. ECS Technology are part of an agile business unit within Experian that has been through a complete technical and organisational transformation. You will be part of a cross-functional delivery team that includes Product Owners, Engineers, Designers and Quality Assurance specialists amongst others.

We are looking for passionate customer-oriented engineers that help us keep ECS a great place to work. We hope you might be one of them!

Job description: 

As the Global Travel Risk and Threat Response Manager you will be part of the Global Corporate and Investigative Security Team. You will help to ensure Experian’s staff and assets are secure and to ensure we are able to deliver the high standards of service to our clients both internally and externally. This is a 2LOD role for the development, implementation and management of a comprehensive security risk management program for all business areas.   

The role has key areas of responsibility, and you will report to the VP of Corporate and Investigative Security and have a dotted reporting line to the Head of People Security Risk.   

This is a key role in supporting our Physical Security and People Security Risk programmes.  

Job Description, reporting structure :

• You will be part of the Global Corporate and Investigative Security team based remotely or within one our offshore centers. Your core responsibility will be to provide assurance relating to the security of Experian’s assets, its employees, facilities, and operations while delivering high standards of service.  

• You will report to the VP of Corporate and Investigative Security and have a dotted line report to Head of People Security risk.  

• The team is responsible for Insider Risk Management, Travel Risk Management, Event Security, Physical Security Assurance, Facility Risk Assessments, Workplace Violence Response and Physical Security Threat response.  

• This role will aid in the development and further maturing of our programmes.  

• This role offers a candidate who understands international travel risk planning and/or logistics and a passion for creating practical and sustainable systems the opportunity to assist and lead initiatives that will contribute to Experian’s organization-wide security programs and international operations. 

• The role will work closely with colleagues in Cyber Fusion Centre (CFC) team to support our Cyber Fusion approach. 

• This role is focused on being a business enabler and being able to support the business wherever that might be. 

Responsibilities :

• Management of the Experian travel risk program to align and support specific demands of our business while aiding with travel consultation, documentation, and mitigation techniques.  

• Proactively monitoring travel risks, country travel advisories keeping in mind our organisation’s footprint while liaising with the Head of Corporate Security – People Risk , other team colleagues and stakeholders to provide recommendations to mitigate security, operational and travel risks.  

• Manage integration of cyber risks and related controls into the travel risk management program, including international remote workers 

• Co-ordinate training and awareness campaigns on travel risk management and manage presence and resources on SharePoint and internal communications tool(s) relating to travel risk and threat management  

• Maintain strong, functional ties with our travel risk management partners and other vendors to ensure that service level agreements are being met while high-quality service is provided.  

• Manage 3rd party relationship with travel risk partner including co-ordination of RFP/contract re-negotiation as required  

• Assist with the further development and targeted improvement of the travel risk programme in alignment with the ISO 31030:2021 standard and to seek certification when it becomes a certifiable standard.  

• Manage, administer, and work within software programs used to support operational processes such as executive security, emergency notification, global incidents, travel tracking, booking tools, etc. 

• Aid processes related to drafting of protective procedures, policies, standard operating procedures to maintain and scale consistency across all regions of operation, while helping respond to incident/crises that could potentially impact the organisation’s assets and operations and coordinating an appropriate response with assistance from other relevant teams.  

• Assist in the development of security escalation planning policies from a travel security perspective; assisting crisis management teams with relevant information during a significant security event where expertise of the corporate security team would be needed.  

• Proactively perform risk assessments while responding to requests received from various stakeholders, to support international travel, helping in the navigation of risk controls and processes. Provide risk mitigation advice and guidance to decrease exposure to security, medical and other threats.  

• Maintain cross functional relationships to effectively analyse and contextualise threat intelligence that enables team to provide meaningful insight and response to relevant stakeholders to enable them to take better informed decisions. 

• Supplementary to and in liaison with the CFC Threat Intelligence team, lead on the internal analysis of physical (non-cyber) threat intelligence relating to critical security events which has the potential to impact the safety and security of our people, operations and facilities. Maintain awareness of and monitor where appropriate events and incidents via 3rd party Threat Intelligence and Monitoring products. 

• Lead on additional CFC Intelligence Products focused on people safety and physical security, operational and facility protection. For example, annual threat outlooks or specific briefs on corporate security issues.  

• Developing long term goals, metrics and key performance indicators to drive continuous improvement aimed at keeping employees safe 

Key skills

• JavaScript (Node, Express, React) – mandatory
• Python - desirable
• Knowledge of SQL and NoSQL database systems
• Ability to understand the essential needs of users and meet these in well-designed programs.
• Good skills in time and resource management.
• Familiarity with cloud native development (AWS preferred - e.g. ECS, Lambda)
• Experience with Snowflake and/or Spark is a bonus
• Others: DevOps - Jenkins, Terraform

Typical experience 

• 2+ years in software development coupled with tertiary qualifications in computer science or a related discipline. 
• Backend development experience is essential, together with a desire to expand frontend and devops skills.

As a Development Manager you will be responsible for leading your delivery team, typically consisting of around six [six to eight] developers. You will lead the team in designing, developing and maintaining software programs in according to requirements and specifications, established or defined quality and performance standards, and within delivery timelines. This is achieved through providing technical leadership and guidance, coaching and mentoring, and leading and motivating

• To lead a team of software developers (including oneself) to design, develop and maintain software programs:-

1. According to requirements and specifications.
2. Within established or defined quality and performance standards.
3. Within agreed upon delivery timelines.

• Line management of team members, including:-

1. Work allocation and progress monitoring, and to take corrective measures if necessary.
2. Problem resolution or escalation.
3. Leading and motivating staff to achieve peak productivity.
4. Evaluating performance and making recommendations.
5. Management of administrative work such as team leave management and timesheet submission.

• Lead in consultation with Project Managers and team members in estimating effort for work assigned to the team.
• Organize and facilitate regular progress meeting for work assigned to the team.
• Ensuring job satisfaction and a career development framework for team members. This includes developing team members’ career plans, identifying team members’ training needs, and monitoring team members’ career development and progress.
• Working closely with the other Senior Development Manager and the Head of Development to help set and implement overall development team strategy, and to lead in initiatives that improve processes and/or procedures that contribute to performance effectiveness and efficiencies.
• Provide technical leadership and guidance of the projects/programmes your team works on, and liaising with Project Managers, Product Analysts, QA Project Leads and others to ensure successful delivery of the same.
• Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Head of Development.
• Performing miscellaneous job-related duties as assigned.

The role sits within our Decision Analytics/ Marketing Services/ Credit Services business, one of our four Global Business Lines.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimize customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organizations

Purpose of Role

This is a market facing role responsible for driving sales and presales engagements with clients in the market. The success is to create innovative propositions combining Experian data assets and analytics to create value for our clients. This role is responsible for efficiently and effectively managing multiple and complex projects from concept to implementation on time, within budget and in line with client expectations.

Work that matters - What you’ll be doing

• Handle the delivery of multiple, complex analytics projects to clients from inception to completion
• Creating innovative propositions for clients combining Experian data assets and analytics know how
• Consultative and persuasive sales for Experian products and prepositions  
• Open to hands-on modelling work
• Manage (small) projects to achieve milestones /manage& motivate project team to ensure quality deliverables
• Mentor and coach junior team members in model development process
• Drive high standards of customer service and proactive client communication throughout the project term
• Proactively communicate project status and deliverables through the life of the project
• Ensure issues raised by the client are resolved in a timely and efficient manner
• Prepare and deliver structured model development/validation training courses to the SEA clients
• Flexible to travel to client locations on short notice for project delivery(30%)

What you’ll be doing

The manager will play a vital role in overseeing cross-functional resources for Experian’s MCE technology group that includes engineers, developers, QA specialists, and service desk technicians. The ideal candidate will directly oversee employees of varying skill types and levels while being the core liaison between the India and US-based management teams.  This role requires a candidate that operates at a fast pace, is comfortable with change, is detail-oriented, drives for results, and has a high standard for quality.

Responsibilities Include

• Manage a high-performing, effective and successful cross-functional technology team
• Properly decipher business and technical requirements to allow assignment to the proper resources
• Partner directly with US-based peers in creating day-to-day tasks aligned to each functional area scope of work, as well as creation of long-term strategic initiatives
• Operate partially within US Eastern time zone to ensure appropriate alignment and coordination with the US-based teams
• Provide guidance and support to all team members, ensuring that best practices are followed according to all areas of functional responsibility
• Develop and implement new approaches to support efficient and timely delivery
• Proactively drive continuous improvement initiatives
• Manage team performance and development while establishing and promoting a solid team culture
• Drive increased engagement through regular, transparent feedback using appropriate reward and recognition

Why this role is critical to us

To research, analyze and evaluate requirements for existing or new software applications and designs, develops, tests and maintains software solutions.

Constructs and implements software platforms at Application and enterprise sub-system level and understands system functionality at enterprise sub-system level.  Object-orientated as well as functional programming mindset and will generally be proficient in two or more programming languages and adheres to standards set out by the senior and tech lead developers within the team.  Understands and interprets complex technical system specifications.  Participates in JAD sessions.  Designs, codes, and tests and debugs programs according to program specifications.  Produces technical and user documentation.  May have responsibility for supervision and mentoring of trainee and more junior Programmers.  Has responsibility for quality code walk-through.  Understands working as part of a project team.

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.  For five years in a row, we have been named in the Top 100 “World’s Most Innovative Companies” by Forbes Magazine.  With a focus on our employees, we were rated the #1 Top Workplace by the Orange County Register. Experian Software Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.We gather, analyze and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.

About this role

• Strong Knowledge with building systems in areas of data analytics, data engineering, fraud and decisioning.
• Exceptional development ability and extensive experience of software development life cycle
• Must have a deep acumen in enterprise software design patterns and practices.
• Strong ability to guide and supervise engineering work with a team of product managers, architects and engineers, collaborating with other stake holders in business and delivery.
• Excellent analytical and problem-solving skills, outstanding communication skills and a strong ability to work with minimal supervision.
• Strong ability to drive multiple tracks of development with a smart engineering team.
• Strong ability to pick new technological areas and drive complete development cycles for products and solutions from inception, requirements to architecture, design, implementation and delivery.
• Responsible for developing and supporting products and applications on one or more of the major cloud environments (AWS, Azure, GCP)
• Ability to contribute hands on as per the need, participate in architecture, design and code reviews, ensure high standards of quality are met.

About the Role:

Our team is responsible for building the backend components of MLOps platform and infrastructure on AWS. The solution then gets deployed to different regions. Different regions have their own way of consuming the service. Making the region-specific changes and made this available to the regions with all the vulnerabilities fixed is the the responsibility of the team. This includes both real-time and batch processing.

Also we deploy our analytical sandbox environment in databricks to multiple region on Azure.  We set up automated data ingestion and export pipelines to and from this environments and users have visibility to data based on their entitlement.

What you’ll do here

• Develop and deploy features to enable sandbox environment provisioning via azure functions, logic apps

• Create different automated pipelines via data bricks runbooks, ADF, and azure functions to support data ingestion and reporting.

• Design & build backend components of our MLOps platform on AWS.

• Collaborate with geographically distributed cross-functional teams.

• Participate in on-call rotation with the rest of the team to handle production incidents.

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements 

• Understands and translates functional into technical requirements 

• Works with an architecture team to design the components of the product suite 

• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one’s areas of responsibility 

• Coordinates the work within the boundaries of their teams and project  

• Being accountable for the quality of one’s team and supporting through code review processes and testing strategies as a whole-team approach 

• Implements correct, performant and reliable code on schedule and according to specification 

• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible 

• Develops and maintains test automation efficiency and effectiveness 

• Responsible for defect closure and root cause analysis to avoid regressions 

• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency 

• Collaborates and partners across different departments including support, consulting, product management, and engineering 

• Writes technical documentation for internal or external consumption, for developers of varying skills level 

• Influences system designs and plans from a testing perspective  

• Reviews, analyses and improves test coverage and reduces defect count for their product area 

• Collaborate with developers to bring new software releases and services into production 

• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'   

• Develop and improve operational practices and procedures 

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

Experian India is looking for a Product Engineer (Frontend) to join its Technology team. The candidate would possess a strong analytical mind, be a technical and creative thinker, have a strong aptitude for problem solving, and have zero tolerance for inefficiencies in product development & deliveries. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about different products and technologies. Suggesting and driving forward infrastructure and tooling improvements that enable the business to confidently operate at pace. Individual will also be responsible for ensuring customer successes by providing necessary support to business-critical applications.

You will be a member of a team collaborating and working together towards technology transformation goals of Experian DACH Technology team.

What you’ll need to bring to the party

• Programming Skills: Solid experience in JavaScript and TypeScript programming languages.
• Technology & Script: Proficiency in Angular or React.js, Node.js, and Next.js frameworks. Strong understanding of web technologies including HTML, CSS, WebSocket and RESTful APIs.
• DB Skills: Experience in working with SQL databases, preferably MariaDB or similar.
• Networking: Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH).
• Architecture: Knowledge of Microservice Architecture and its implementation.
• DevOps: Continuous integration and continuous deployment experience and exposure to DevOps practices. Familiarity with containerization using Docker and orchestration with Kubernetes.
• UI/UX Design: Experience in designing state of the art frontend applications.
• Agile Methodologies: Experience with Agile software development and project management methodologies.
• Experience with tools: Gitlab, Jira.
• Customizing: Ability to customize and adapt existing applications to meet customer requirements.
• Other: Strong problem-solving skills and ability to work independently as well as in a team environment. Excellent communication and collaboration skills to effectively work with customers and cross-functional teams.
• Attitude to manage issues proactively including timely resolution and the identification of remediation opportunities

Fail fast approach to align to product engineering standards.

Experian India is looking for a Product Engineer (Frontend) to join its Technology team. The candidate would possess a strong analytical mind, be a technical and creative thinker, have a strong aptitude for problem solving, and have zero tolerance for inefficiencies in product development & deliveries. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about different products and technologies. Suggesting and driving forward infrastructure and tooling improvements that enable the business to confidently operate at pace. Individual will also be responsible for ensuring customer successes by providing necessary support to business-critical applications.

You will be a member of a team collaborating and working together towards technology transformation goals of Experian DACH Technology team.

What you’ll need to bring to the party

• Programming Skills: Solid experience in JavaScript and TypeScript programming languages.
• Technology & Script: Proficiency in Angular or React.js, Node.js, and Next.js frameworks. Strong understanding of web technologies including HTML, CSS, WebSocket and RESTful APIs.
• DB Skills: Experience in working with SQL databases, preferably MariaDB or similar.
• Networking: Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH).
• Architecture: Knowledge of Microservice Architecture and its implementation.
• DevOps: Continuous integration and continuous deployment experience and exposure to DevOps practices. Familiarity with containerization using Docker and orchestration with Kubernetes.
• UI/UX Design: Experience in designing state of the art frontend applications.
• Agile Methodologies: Experience with Agile software development and project management methodologies.
• Experience with tools: Gitlab, Jira.
• Customizing: Ability to customize and adapt existing applications to meet customer requirements.
• Other: Strong problem-solving skills and ability to work independently as well as in a team environment. Excellent communication and collaboration skills to effectively work with customers and cross-functional teams.
• Attitude to manage issues proactively including timely resolution and the identification of remediation opportunities

Fail fast approach to align to product engineering standards.