Total 5,008 corporate finance manager job vacancies in Customer Service category in Malaysia

Job Descriptions

• Coordinate on sales enquires and product / project development.
• Coordinate on customers’ orders and delivery arrangement.
• Assist on quotation and costing.
• Assist on budget preparation and monthly report.
• Manage sales related documentation.
• Any ad-hoc duties as assigned.

Skill, Knowledge & Personal Attributes

• Analysis, logical thinking & problem solving skill.
• Good interpersonal & communication skill.
• Highly motivated and able to operate independently in a fast-paced work environment.
• Computer literate and proficient in Microsoft and SAP.
• English & Chinese speaking preferred.

Education & Experience

• Must possess at least Bachelor’s Degree in Business studies, Business Management or equivalent in related field.
• At least 2 years of working experiences in related field, preferable in food industry.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

工作介紹

• 協調銷售詢問和產品/項目開發。
• 協調客戶的訂單和交貨安排。
• 協助報價和成本核算。
• 協助預算編制和月度報告。
• 管理銷售相關文件。
• 分配的任何臨時職責。

技能、知識和個人特質

• 分析、邏輯思考和解決問題的能力。
• 良好的人際溝通和溝通能力。
• 積極主動，能夠在快節奏的工作環境中獨立運作。
• 具備電腦知識，精通 Microsoft 和 SAP。
• 會英文和中文者優先。

教育背景和經驗

• 必須至少擁有商業研究、商業管理或相關領域同等學歷的學士學位。
• 至少2年相關領域工作經驗，食品業優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Survey Experience Officer

• Salary: $3,000 allowance
• Working hours: 44 hours per week (5 days work week from Monday-Sunday)
• Work location: Nearest station - Clarke Quay/ Chinatown/ Novena

Job Description:

• Complete survey via phone and field visit
• Schedule interview appointments with respondents
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Resolve escalated issues from interviewers and respondents
• Data entry for completed surveys
• Status update report to supervisor
• Deliver highest level of customer experience and ensure a good survey experience
• Any other ad-hoc duties

Requirements:

1. Able to work in fast-paced environment

2. Able to speak / communicate fluently

3. Experience in KPI positions

4. Proficient in excel (VLOOKUP, Filter functions)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

About the company
Situated in Singapore's Central Business District (CBD), a well-funded startup focusing on corporate services for overseas clients is seeking a hands-on Accountant with experience working in a corporate service firm.

About the job

In this role, you will directly collaborate with our founding team to manage day-to-day financial operations and accounts for the clients. Reporting to the sales team, your primary focus will be on ensuring compliance with Singapore accounting standards and regulations initially, with opportunities to expand your expertise to include offshore clients under the guidance of experienced team members. Your responsibilities will involve maintaining accurate financial records, processing invoices and expense claims promptly and accurately, and preparing comprehensive financial reports and statements. Additionally, you will work closely with other departments to gather necessary financial information and address any discrepancies efficiently. Overall, you will play a vital role in supporting the financial integrity and compliance of the organization.

Skills and experience required

The ideal candidate should have at least 1 year of experience in corporate service firms, with proficiency in handling full sets of accounts and advanced Microsoft Excel capabilities. You are comfortable working in the office 5 days per week in the CBD.

Why is this a good role?
This role presents an exciting chance to excel in a dynamic, fast-paced environment with ample opportunities for career advancement. With the perk of unlimited annual leave and a stimulating work atmosphere, driven individuals can thrive and innovate, making it an ideal environment for those seeking career growth and success.

If you are into a hands-on environment, please click the 'apply' function for a smooth easy process to register your interest and CV for the role. Consultant-in-charge: Stella Tan (EA: 94C3609 \R1984239). https://www.linkedin.com/in/sgtanstella

About the Company:
RDO Equipment is one of the worlds largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 850 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.
Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full ... Click here to view more detail / apply for Service Manager

For full details about this varied and rewarding role, please see attached job description. You will be responsible for the delivery of the Trusts Strategic Objectives within the Cardiology specialty, thereby realising the expected benefits of transformation, standardisation of high quality care, clinical service planning, making best use of our resources, planning and supporting our workforce, working with internal and external partners while promoting research and innovation. Key Responsibilities include: Support the General Manager and thereby the Deputy Head of Operations (DHoOps), to operationally manage the Cardiology service. Develop robust management of capacity, waiting lists, reporting and efficiency Support and manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives including budget management, delivery of service developments and cost improvements In conjunction with the General Manager, Heads of Service, Matrons and Service Management colleagues and in support of the DHoOps and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services Develop robust management of capacity, waiting lists, reporting and efficiency Line management responsibility within the service's workforce structure as required Participation in a Manager of the Day Rota

Service Manager
Salary: £31,164
Location: Chesterfield
Hours: 37.5 hours

Are you looking for a new role that will give you variety and a sense of achievement?
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Responsibilities
Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centered care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Requirements
Strong supervisory skills with the ability to support and develop a team
Be qualified to a minimum standard of Level 2 in Health and Social Care
Ideally you will have previous experience in a Supported Living or Residential service
Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
Ability to work effectively in a fast paced, demanding role

Interview Process
1st Stage - Shortlisting & Pre-Screening
In the first stage I will review your CV. Should you be successful, I will invite you for a telephone call. We will have a telephone conversation to discuss your right to work, work history, and suitability for the role.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click apply now! For more information, call 0121 480 8217 and ask for Samuel

This is a full-time on-site role located in Singapore. The Centre Manager will be responsible in leading the centre, focusing on sales, financial health and daily operations. Converting leads into regular students, handle invoicing, payments and collaborate with full time and part-time teachers for a seamless learning environment.

Requirement

• Diploma
• At least 3 years of service management experience.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with parents, students, and colleagues
• Able to commit 5 days work week (including weekends)
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office, Google Workspace, and other relevant computer software
• Ability to work independently and in a team environment
• Passionate about education, committed to provide an enriching and positive learning experience for students

( DRIVER ESSENTIAL)
We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Service Managers work alongside the Area Manager and the Senior Leadership team, enabling the Support teams to deliver quality service to the people we support within their home and also in the community. Service managers are also responsible for managing and building positive relationships with all stakeholders and putting our vision and values into action to deliver first class service. Managers will ensure we are complaint and are able to evidence this to our commissioners.
What we can offer you: salary of £28590.45 - £29140.26
(Pro rata Depending on choice of Salary below)
· £14.86 - 15.15 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory) rising to 25 after 5 years + Bank Holidays in lieu. or Lower rate salary for 25 days leave on starting rising to 30 after 5 years.
· 45p per mile when using your own vehicle to support individuals and travel from call to call paid weekly.
· £60.00 per shift for working a sleeping in shift
· Enhancements for some bank holidays
· Occupational sick pay.
· Enhances Maternity leave after qualifying period
· Fully paid training and support to achieve QCF qualifications
· Employee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemes
· Paid social care registration fees
· Paid DBS on starting (conditions Apply)
· Company mobile phone.
· Access to Independent Employee Assistance Programme.
What We Expect from you:

A commitment to enabling people to live independent lives both within their homes and the wider community.
You will have achieved a QCF level 3 in Health and Social Care
Have the commitment to work towards a QCF level 4 or 5 in Health and Social care
Commitment to Continuous professional Development
Good Communication and networking skills and the ability to deal with people at all levels.
A flexible approach to work and the willingness and ability to work flexibly including evening and weekends there is also a requirement for Sleeping overnight in service.
Computer Literate and have knowledge and experience of working with Microsoft Office packages including Excel and outlook.
A positive attitude to change and embracing new systems.

Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.

Care Manager

Canning Court Care Home, Canners Way, Stratford-Upon-Avon, CV37 0BJ

£15.60 - £18.17ph dependent on experience and qualifications

Permanent Contract. 40 hours per week.

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You'll help us make health happen by:

• As a member of the Senior Team, you'll promote our resident's independence, choice, and dignity, ensuring the highest standards of care are delivered
• With the help of your team, you'll assess each resident's wellbeing - making sure their physical, emotional, and social needs are met - always maintaining accurate records
• Delivering guidance to your team, you'll lead by example; motivating and mentoring the team to ensure the safe and efficient running of the care home
• Overseeing and completing monthly care plan reviews including rewrites
• Managing the weekly/monthly audits, you'll ensure they're completed, and actions followed up
• You'll build lasting relationships with the residents and the people they care about - fostering a sense of community
• Creating and developing strong relationships with local partners, you'll play an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• You'll hold an NVQ Level 3 in Health and Social Care with experience of working in a care home environment
• You're passionate about caring for the elderly and infirm (change as necessary) and have a flair for helping people maintain their independence, choice and dignity
• An effective communicator who's able to build strong and honest relationships with residents and their families
• Someone who's ready to use their experience to lead, motivate and mentor a team - who's able to delegate effectively and promote excellent customer service and relationships
• A respectful and compassionate team player with the belief in giving your personal best

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.