Total 11 job vacancies by World Wide Fund For Nature

Position title: Executive, Operations & Governance (3 months Contract)

Reports to: Senior Database Manager

Date: March 2024

I. About WWF-Singapore: World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Major Functions:

We are currently seeking a dedicated part-time Operations Executive to join our team, with a primary focus on managing our Know Your Donor (KYD) process. This role involves conducting thorough Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) checks, documenting outcomes, and ensuring all donor data is accurately inputted into our Customer Relationship Management (CRM) system as per the directives of the line manager. Reporting directly to the Senior Database Manager, this position plays a crucial role in maintaining the integrity and legality of our fundraising efforts.

III. Major Duties and Responsibilities:

· Know Your Donor (KYD) Process Management: Conduct detailed Anti-Money Laundering (AML) and Countering Terrorism Financing (CTF) checks on potential donors and vendors to ensure compliance with legal standards and organizational policies.

· Documentation and Reporting: Accurately document the outcomes of all checks and assessments. Prepare and submit detailed reports on donor verification activities to the Senior Database Manager.

· Data Management: Input and update donor information in the Customer Relationship Management (CRM) system as required, ensuring data integrity and accuracy.

· Escalation of Issues: Promptly escalate any red flags, suspicious activities, or doubts to senior managers for further investigation and resolution.

· Compliance and Training: Stay updated on relevant compliance regulations and participate in training as required to enhance job performance and compliance understanding.

IV. Profile:

Required Qualifications and Competencies

· Proven experience in managing customers or donors and working with business teams.

· Good understanding of compliance laws and regulations.

· Excellent attention to detail and the ability to manage sensitive information confidentially.

· Experience in using CRM systems and data management tools will be an advantage.

· Ability to work independently and as part of a team with maturity to manage challenging situations.

· An interest in conservation.

· Adheres to WWF’s values, which are: Integrity, Courage, Respect, Collaboration

Working Conditions

· This is a 3 months contract position with a flexible schedule to accommodate the operational requirements of the business.

· The duration and contract hours will be discussed and agreed upon with the selected candidate.

V. What We Offer:

· A flexible and supportive work environment.

· Opportunities for connecting professional development and growth with a passion for nature and the environment.

· Access to a global network of highly skilled professionals and leaders in the field, offering valuable learning and collaboration opportunities.

Position title: Global Lead WWF’s Carbon Finance and Markets Taskforce

Reports to: Chairs of Carbon Finance and Markets Taskforce

Dotted line reports: Host Country Director

Location: Singapore, Viet Nam, Cambodia

This newly created role will be base in Singapore office.

Role Summary:

WWF is looking for an experienced and passionate individual to serve as the Global Lead for WWF’s Carbon Finance and Markets Taskforce. The Taskforce is co-led by WWF’s Forest Practice and Climate and Energy Practice to influence and promote best practices for carbon finance and markets around the world, and leverage credibly implemented carbon finance to protect and enhance WWF priority landscapes, seascapes and watersheds. The Taskforce leads on WWF’s positions on carbon finance and markets, including a blueprint for corporate action on climate and natureand guidance for high-quality climate investments for climate, nature and people. We are looking for a leader to help galvanize WWF’s existing work on carbon finance, further increase our internal capacity and ramp up our influence externally.

Four task teams enable the work of the Taskforce - a Demand Task Team, a Policy Task Team, a Supply Task team and an Expertise Hub. The Global Lead, Carbon Finance and Markets Taskforce is accountable to the Carbon Markets and Finance Core Team, supported by an Advisory Group.

The role will be based in Asia and will have an additional responsibility to help build capacity in the host office and across the wider Asia region.

Main Responsibilities:

• Provide strategic leadership for WWF’s work on carbon finance and markets, and delivery of its goals and outcomes and promote strategic alignment with WWF Office and Practice Strategic Plans; this includes but is not limited to:

• serving the network to advance thinking on carbon finance and markets topics and develop specific services/products for the network.

• consolidating WWF’s understanding of the potential and limits of market mechanisms in science-based net zero strategies.

• mainstreaming the contribution approach to BVCM by strengthening its conceptual clarity and commercial appeal, including claims;

• Coordination of direct support to NbS for climate mitigation interventions involving WWF (as required) by access to general operational and policy guidance (based on existing WWF guiding material) and organizing advisory sessions for case specific guidance;

• Build capacity in the Asia region and home office and support local and regional project development;

• Working with the Expertise Hub Lead to build project development, implementation, monitoring, reporting and climate finance marketing capacity across the WWF Network - execution through need assessment surveys, curated trainings modules, case studies, webinars/seminars and liaison with WWF’s knowledge management team;

• Coordination with linked nominees from NbS programs/practices and identify new partnerships and linkages;

• Serve as an internal and external representative for WWF’s work on carbon finance and markets championing the program and its benefits to key stakeholders and potential partners, this includes but is not limited to:

• leading the development of an external advocacy strategy and support implementation to increase WWFs external influence on carbon finance and markets.

• building a coalition of external partner organizations willing to further develop and anchor the contribution approach to climate finance in methods, standards, regulations, products etc.

• creating visibility for WWF’s corporate carbon finance and market work and offers through case studies, webinars/seminars and participation in key global forums.

• working with communication teams to develop products to profile the priorities and work of the Carbon Finance and Markets Task Force and ensure all external communication, information sharing, and data is robust and aligned with strategic objectives;

• Manage technical and financial management including annual work planning, budgeting, monitoring and reporting;

Required Qualifications and Experience:

• Demonstrated experience leading and growing successful, impactful advocacy/policy as well as field programs, with experience in managing multidisciplinary teams, and working within complex organisations that span many countries and cultures;

• 10 years progressively senior professional work experience related to nature-based solutions for climate change mitigation, together with experience in working in some of the following fields: forestry, conservation, policy, environment, sustainable development, forest or deforestation-related agricultural commodity supply chains;

• Graduate degree in environmental science, sustainability, forestry or any climate change and carbon mitigation-related field, a master’s degree is a plus;

• Experience in partnership management, fundraising and marketing are critical to the role.

Required Skills and Competencies:

• Proven leadership skills; strong team leader and member, with ability to also work independently;

• Excellent interpersonal and influencing skills and strong analytical, organisation and communication skills (written and spoken);

• Demonstrated experience in building relations and partnerships with various stakeholders - internally and externally;

• Excellent English written and oral skills and ability to inspire others and translate complex and technical information into compelling narratives;

• Passionately committed to the mission and objectives of WWF and to its success;

• Adheres to WWF’s values, which are: Courage, Integrity, Respect, and Collaboration;

• Willingness to travel and work flexible hours with some calls outside office hours to accommodate timezones.

Working Relationships:

Internal – Carbon Finance and Markets Task Force, Core Team and Task teams; Practice experts, Network offices developing or with interest in carbon finance and markets, nature-based solutions-related programs within WWF

External – External partners and leaders and experts in the field as required

Position title: Philanthropy Officer

Reports to: Head of Philanthropy with dotted line to Stewardship Manager

Location: Singapore

Starting Date: April 2024

About WWF-Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Overview of Function

The mission of the Philanthropy team is to contribute significant, sustainable levels of philanthropic funding to support the local (Singapore-based) and regional (SEA-based) conservation, sustainability and education programmes in order to advance WWF-Singapore’s mission. The team works closely with the CEO and Board of Directors to assist in the implementation of WWF-Singapore’s philanthropy strategy.

The Philanthropy Officer is expected to raise substantial funds from granting organizations including trusts, foundations and government agencies, mid-value and major donors, as well as build effective relationships with various stakeholders. The role is also responsible for the effective stewardship of current donors and supporters. This involves overseeing the stewardship activities to retain and cultivate ongoing relationships. Working collaboratively with the Head of Philanthropy, the Philanthropy Offer conducts research on potential prospects, analyses and manages the database of donors and prospects, provides bespoke support for donors and organises bespoke events,trips and activities.

III. Major Duties and Responsibilities:

Major Gifts Development (30%)

● Work with the Head of Philanthropy to develop and execute an annual FR strategy to solicit individual gifts and raise funds from foundations, major donors and other grantmaking organisations

● Work with the Head of Philanthropy to design effective budget models and be accountable for achievement of income targets; ensure project implementation and expenditure of funds is achieved within contractual milestones

● Effectively manage the donor cycle by developing and managing donor list and prospect pipeline, reporting, developing engagement and grant application plans, and capturing all activity within the CRM system

● Research and write grants; provide timely reporting and ensure compliance as required with grant awards

Stewardship (30%)

● Works closely with the Head of Philanthropy and the Stewardship Manager to develop an effective plan for engagement and donorstewardship activities. Examples include regular check in with donors, sharing relevant news and updates on programmes, editing impact reports, and other activities as required to increase their affinity to WWF and grow their support

● Designs and produces engaging and inspiring communication strategies and materials for major donors to communicate the progress and impact of programmes; using existing materials where possible and aligning communications with the wider Partnerships team.

● Liaise with relevant teams (e.g. country field teams, WWF-SG conservation, finance) to collate information, fact check and seek clarification to ensure the info provided is accurate and up-to-date. Requires coordination and excellent working relationships within WWF Singapore and across APAC conservation teams

● Designs and manages bespoke, segmented and mass digital communications to UHNWls, VIPs, board members, including newsletters, event invitations and registrations via Active Campaign, EventBrite or similar software

● Designs, drafts and edits philanthropy communications documents and digital presentations, including selection and inclusion of infographics, images, videos and photos to compellingly communicate to sophisticated external audiences

● Proactively seek and knowledge manage environmental and conservation news which may be of interest to the Philanthropy audience

Due Diligence and Research (15%)

● Works with the Head of Philanthropy to fulfill requirements of internal due diligence processes including software and database management

● Coordinates with key stakeholders in different departments to ensure all due diligence and compliance requirements are met

● Conducts prospective major donor, trusts and foundations, multilateral grants and board of directors research including profiling and preparing of bios

● Assists in research and preparation of briefing documents for HNWIs, VIPs, the government, and other stakeholders

Data Management and Administrative Support (15%)

● Ensures the integrity of the donor database / CRM, and generates associated reports, such as the HNWI prospect pipeline, philanthropy income and major donor projects. Requires collaboration with Finance and CRM teams

● Maintain an accurate database of contacts on Active Campaign for mass/segmented communications.

● Oversee the process of signing gift agreements and no-cost extensions, seeking internal approval and legal advice as appropriate.

● Provides operational and administrative support Procurement process including venue or vendor selection, quotation form, invoicing etc

● Processing invoices and financial statements in close collaboration with WWF-Singapore’s Finance Team

● Provides operational and administrative support (e.g. scheduling meetings, calendar management) as needed to the Philanthropy Lead

Events (10%)

● Organises bespoke events, activities and fundraisers for existing donors and prospects

● Assists in organising bespoke events, activities and fundraisers for existing donors and prospects; coordinates RSVPs

● Prepare talking points, key messages, and briefings for bespoke events targeted at HNWI and major donors.

● Project manages donor and prospect conservation project site visits across APAC, including itineraries and budgets, in collaboration with APAC Network Offices

● Assists in organising bespoke events, activities and fundraisers for existing donors and prospects; coordinates RSVPs

● Drafts and manages communication and /invitations to stakeholders.

● Supports logistics of donor and prospects for conservation project site visits across APAC, including itineraries and budgets, in collaboration with APAC Network Offices, where applicable

IV. Profile:

Required Qualifications

● Bachelor’s Degree in a relevant discipline with excellent results. Postgraduate qualifications will be highly regarded.

● At least 3-5 years of relevant work experience in advisory, business development, philanthropy or environmental communications, project management, and / or fundraising, with proven success.

○ Proven track record in high-value target achievement in either trusts and foundations, public sector, major donor or corporate fundraising. Experience with proposals and grant applications a plus.Outstanding verbal and written English expression, including an ability to craft language and tone for impact reports, newsletters, thank-you letters and other correspondence, with attention to detail and correct grammar. Knowledge in Chinese (e.g. Mandarin, Cantonese) a plus Experience in cultivating relationships and support effective stewardship of granting organisations and donors

Required Skills and Competencies

● Strong stakeholder focus and an outstanding service-oriented attitude

● Income oriented with ability to work with income targets

● Ability to correspond in a context sensitive and sophisticated manner with external audiences, including trusts and foundations, major donors, high net worth individuals, and other relevant stakeholders

● Ability to work independently with all levels of internal management and staff, and exhibit the leadership required to establish effective cross-team collaborations for successful delivery of required outcomes

● Strong research and analytical skills

● Ability to think strategically and intelligently

● Problem solver with ability to adapt to a fast-paced environment

● Ability to apply visual and written creativity to communications

● Plans and organizes/ manages the job independently and proactively

● Must have an outstanding attitude and be highly responsive to providing collateral, support and information to the CEO and Philanthropy Lead as required

● Have an understanding of government policy and regulations for Charities and Institutions of a Public Character (IPC), as well as an understanding of major gifts fundraising landscape in Singapore

● Interest in conservation and sustainability is appreciated

● Adheres to WWF’s values which are: Courage, Integrity, Respect and Collaboration

V. Working Relationships:

Internal – Ensure intra and inter-departmental collaboration for the optimal use of resources and organizational alignment. Work closely with the Partnerships Team and the wider Fundraising Team to support their fundraising initiatives.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, communications, materials production as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational need

Head, Digital & Growth Marketing

Position title: Head, Digital & Growth Marketing

Reports to: Director Growth and Partnerships

As an experienced manager you will lead an exciting newly formed team, combining the highest levels of supporter care, building meaning and sophisticated journeys for our supporters to join and stay motivated in helping to restore nature to its glorious best and to save our planet.

In this role, your flair and ambition will be the driving force in bringing together traditional customer and supporter retention, alongside building and growing an integrated digital approach in communications.

You will play a key role in the marketing, communications and fundraising leadership team, ensuring the WWF-Singapore conservation & organisational strategies are implemented across all our supporter communications. Seeking to always optimize our support and income across multiple channels.

You will be a highly effective marketing & fundraising manager with a proven track record of developing people and programmes. Capable in mobilising, inspiring and developing a high level of personal performance, across a multiple of disciplines to drive successful income generation campaigns.

As Head of a large Department your main duties will be:

1. Increase and diversify revenue streams by involving volunteers and non-financial supporters
   
   : Rather than continuously pursuing new leads, we can convert existing contacts into financial supporters, reducing our cost per lead and avoiding market saturation. This also allows us to focus on nurturing those who have already shown interest in WWF, resulting in higher conversion rate. We have already adopted this approach with the Telemarketing team, with 80% of their focus shifted from generating new leads to reactivating lapsed donors.
2. Provide a meaningful 360-degree experience and identify cross-selling opportunities: With the right systems we can categorize our supporters and volunteers into different groups based on their level of engagement, and tailor our engagement tactics accordingly. This will help us increase loyalty and optimize our strategies, such as creating personalized activation and call-to-action plans for each group within the Kosong Plan journey, which will lead to cross-selling and up-selling revenue opportunities.
3. Adopt a unified digital marketing and social media strategy to enhance the efficiency of our channels and boost ROI: By consolidating our social media and digital marketing strategies, this team can fix some frictions and breakthroughs and create tailored campaigns, strengthen our brand identity, and analyze data to improve performance. This will not only foster trust and loyalty among supporters, donors, and volunteers, but also optimize and save resources and prevent duplicative efforts, contributing to better use of WWF-Singapore’s funds. For example when launching a new campaign, we can repurpose efforts and target a wider audience (volunteers, non-financial supporters) and have a greater impact with the same resources.
4. Establish the Database, Operations and Transformation team which could be hived-off as a standalone unit in due course: To provide additional support to the entire organization. This will enable this team to focus more on generating income and retaining supporters and donors, while the Database, Operations and Transformation team can focus on enhancing data management, streamlining operations, and developing systems that will benefit all departments, such as Partnerships, Finance and Project & Ops. Our goal is to improve the efficiency and effectiveness of our operations, ultimately driving greater impact for our cause.
5. Optimize and standardize all reporting needs linked to fundraising according to the set objectives and needs of individual units in the organization, e.g. Finance, Communications, multiple Fundraising Units, Donor Care. Ensure timely delivery of reports.
   1. Develop and implement a comprehensive & cross-functional donor acquisition, retention, care, and growth strategy.
   2. Work with the team to build program strategies to deliver on ROI, gross and net income targets, financial KPI’s and donor care.
   3. Uses donor insights to drive strategic planning, including the development of annuity streams, repeat giving and increased frequency of giving.
   4. Maintain a rolling strategy that ensures short, medium and long term goals are met and articulate, promote and demonstrate plans across broader teams.
6. As a senior member of the Marketing, Communications and Fundraising unit provide strategic input to the overall fundraising strategy in line with the Conservation & Organisational strategies.
   1. Contribute to a rolling communications calendar, identifying all internal and external communications and activities and appeals
7. Optimize and ensure smooth flow of processes like: charging, donor engagement journey (welcome calls, email communications, events and gatherings, welcome packs, etc.)
   1. Work with the fundraising team to ensure the donor engagement is in line with the planned donor journey.
   2. Analyse data to help guide decision-making for improved customer service, retention, etc.
   3. Provide insights from a retention perspective to the acquisition teams, to help improve the quality of new supporters.
   4. Working across the retention, digital and acquisition teams team to deliver the donor retention & development program optimizing income and retention
8. Oversee compliance to and ensure best practice on PCI, PDPA
   1. Monitor activities and processes for potential risk with all relevant policies and procedures including compliance with donations policy, finance and banking policies; ensure fundraising activities comply with the relevant fundraising legislation and licenses.
   2. Driving innovation and improving fundraising processes, policies, reporting and evaluation.
9. Growing and diversifying fundraising streams across regular and single giving, community and peer to peer giving, and digital giving.
10. Deliver a Mid Value donor programme, aligning with Philanthropy and Corporate engagement teams, building a pipeline of high value supporters with a donor centric philosophy.
11. Inspire and empower the team, ensuring key accountability and responsibility to deliver the annual business plan.
12. Manage customer service/donor retention to ensure we are meeting target SLAs, meeting retention and donor satisfaction objectives.

Working with colleagues in the fundraising & communications team to ensure best practice fundraising and communications are in place and ensure these are tailored to the markets. Ensure any developments in the market are researched and monitored, with the communications team taking advantage where appropriate.

C. Scope of work:

• Telemarketing
• Upgrades
• Membership Care (various campaigns)
• Donor Acquisition
• Donor retention & loyalty
• Donor and P2P events planning and execution
• Digital performance marketing
• Digital fundraising
• Emergency fundraising
• Direct Marketing fundraising
• Mid Value Programme
• Email marketing strategy for FR purposes
• Lead generation (online and offline)
• Lead generation (online and offline)
• Graphic design and copywriting
• Collaborations SME
• Peer-To-Peer
• Reporting and analytics
• Volunteer recruitment and retention
• Volunteers communications strategy
• Supporters recruitment and retention
• Supporters communications strategy
• Overall events planning and execution
• Digital campaigns planning and execution for non FR purposes
• Social media strategy
• Social media content creation for non FR purposes
• Social Media Community management
• Online and offline content creation
• Email marketing strategy for non FR purposes
• Website creation & management (in partnership with brand & communications team)

Required Qualifications

• Bachelor's Degree, Post Graduate/Professional qualifications, Business Studies, Digital Marketing or equivalent experience
• Ability to demonstrate practical application of digital marketing expertise to raise funds and retain our supporters
• At least 8-10 year(s) of working experience in the related field, ideally with charities with individual fundraising of over $2million
• Good command over English, with a flair for content and loyalty strategy
• Able to manage multiple tasks and deliver on tight time-frames
• Excellent project management skills
• Strong attention to details and good interpersonal and vendor management skills
• Experience in fundraising or charity projects is essential

Position title: Philanthropy Development and Stewardship Officer

Reports to: Head of Philanthropy with dotted line to Stewardship Manager

Location: Singapore

I. About World Wide Fund for Nature, Singapore (WWF-Singapore):

WWF-Singapore is a Singapore-registered charity, part of WWF International — one of the world’s largest and most respected independent conservation organisations. We protect critical resources for people in Singapore by driving change across government, business, civil society and local communities. To meet key conservation goals, we address issues such as deforestation, haze pollution, seafood sustainability and illegal wildlife trade in Singapore and around the region. As one of WWF's global hubs, WWF-Singapore supports a global network that spans over 100 countries.

II. Overview of Function

The mission of the Philanthropy team is to contribute significant, sustainable levels of philanthropic funding to support the local (Singapore-based) and regional (SEA-based) conservation, sustainability and education programmes in order to advance WWF-Singapore’s mission. The team works closely with the CEO and Board of Directors to assist in the implementation of WWF-Singapore’s philanthropy strategy.

The Philanthropy Development and Stewardship Officer is expected to raise substantial funds from granting organizations including trusts, foundations and government agencies, mid-value and major donors, as well as build effective relationships with various stakeholders. The role is also responsible for the effective stewardship of current donors and supporters. This involves overseeing the stewardship activities to retain and cultivate ongoing relationships. Working collaboratively with the Head of Philanthropy, the Philanthropy Development and Stewardship Executive conducts research on potential prospects, analyses and manages the database of donors and prospects, provides bespoke support for donors and organises bespoke events, trips and activities.

IV. Major Duties and Responsibilities:

Major Gifts Development (30%)

● Work with the Head of Philanthropy to develop and execute an annual FR strategy to solicit individual gifts and raise funds from foundations, major donors and other grantmaking organisations

● Work with the Head of Philanthropy to design effective budget models and be accountable for achievement of income targets; ensure project implementation and expenditure of funds is achieved within contractual milestones

● Effectively manage the donor cycle by developing and managing donor list and prospect pipeline, reporting, developing engagement and grant application plans, and capturing all activity within the CRM system

● Research and write grants; provide timely reporting and ensure compliance as required with grant awards

Stewardship (30%)

● Works closely with the Head of Philanthropy and the Stewardship Manager to develop an effective plan for engagement and donor stewardship activities. Examples include regular check in with donors, sharing relevant news and updates on programmes, editing impact reports, and other activities as required to increase their affinity to WWF and grow their support

● Designs and produces engaging and inspiring communication strategies and materials for major donors to communicate the progress and impact of programmes; using existing materials where possible and aligning communications with the wider Partnerships team.

● Liaise with relevant teams (e.g. country field teams, WWF-SG conservation, finance) to collate information, fact check and seek clarification to ensure the info provided is accurate and up-to-date. Requires coordination and excellent working relationships within WWF Singapore and across APAC conservation teams

● Designs and manages bespoke, segmented and mass digital communications to UHNWls, VIPs, board members, including newsletters, event invitations and registrations via Active Campaign, EventBrite or similar software

● Designs, drafts and edits philanthropy communications documents and digital presentations, including selection and inclusion of infographics, images, videos and photos to compellingly communicate to sophisticated external audiences

● Proactively seek and knowledge manage environmental and conservation news which may be of interest to the Philanthropy audience

Due Diligence and Research (15%)

● Works with the Head of Philanthropy to fulfill requirements of internal due diligence processes including software and database management

● Coordinates with key stakeholders in different departments to ensure all due diligence and compliance requirements are met

● Conducts prospective major donor, trusts and foundations, multilateral grants and board of directors research including profiling and preparing of bios

● Assists in research and preparation of briefing documents for HNWIs, VIPs, the government, and other stakeholders

Data Management and Administrative Support (15%)

● Ensures the integrity of the donor database / CRM, and generates associated reports, such as the HNWI prospect pipeline, philanthropy income and major donor projects. Requires collaboration with Finance and CRM teams

● Maintain an accurate database of contacts on Active Campaign for mass/segmented communications.

● Oversee the process of signing gift agreements and no-cost extensions, seeking internal approval and legal advice as appropriate.

● Provides operational and administrative support Procurement process including venue or vendor selection, quotation form, invoicing etc

● Processing invoices and financial statements in close collaboration with WWF-Singapore’s Finance Team

● Provides operational and administrative support (e.g. scheduling meetings, calendar management) as needed to the Philanthropy Lead

Events (10%)

● Organises bespoke events, activities and fundraisers for existing donors and prospects

● Assists in organising bespoke events, activities and fundraisers for existing donors and prospects; coordinates RSVPs

● Prepare talking points, key messages, and briefings for bespoke events targeted at HNWI and major donors.

● Project manages donor and prospect conservation project site visits across APAC, including itineraries and budgets, in collaboration with APAC Network Offices

● Assists in organising bespoke events, activities and fundraisers for existing donors and prospects; coordinates RSVPs

● Drafts and manages communication and /invitations to stakeholders.

● Supports logistics of donor and prospects for conservation project site visits across APAC, including itineraries and budgets, in collaboration with APAC Network Offices, where applicable

V. Profile:

Required Qualifications

● Bachelor’s Degree in a relevant discipline with excellent results. Postgraduate qualifications will be highly regarded.

● At least 3-5 years of relevant work experience in advisory, business development, philanthropy or environmental communications, project management, and / or fundraising, with proven success.

● Proven track record in high-value target achievement in either trusts and foundations, public sector, major donor or corporate fundraising. Experience with proposals and grant applications a plus.Outstanding verbal and written English expression, including an ability to craft language and tone for impact reports, newsletters, thank-you letters and other correspondence, with attention to detail and correct grammar. Knowledge in Chinese (e.g. Mandarin, Cantonese) a plus Experience in cultivating relationships and support effective stewardship of granting organisations and donors

Required Skills and Competencies:

● Strong stakeholder focus and an outstanding service-oriented attitude

● Income oriented with ability to work with income targets

● Ability to correspond in a context sensitive and sophisticated manner with external audiences, including trusts and foundations, major donors, high net worth individuals, and other relevant stakeholders

● Ability to work independently with all levels of internal management and staff, and exhibit the leadership required to establish effective cross-team collaborations for successful delivery of required outcomes

● Strong research and analytical skills

● Ability to think strategically and intelligently

● Problem solver with ability to adapt to a fast-paced environment

● Ability to apply visual and written creativity to communications

● Plans and organizes/ manages the job independently and proactively

● Must have an outstanding attitude and be highly responsive to providing collateral, support and information to the CEO and Philanthropy Lead as required

● Have an understanding of government policy and regulations for Charities and Institutions of a Public Character (IPC), as well as an understanding of major gifts fundraising landscape in Singapore

● Interest in conservation and sustainability is appreciated

● Adheres to WWF’s values which are: Courage, Integrity, Respect and Collaboration

Working Relationships:

Internal – Ensure intra and inter-departmental collaboration for the optimal use of resources and organizational alignment. Work closely with the Partnerships Team and the wider Fundraising Team to support their fundraising initiatives.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, communications, materials production as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational need.

Position title: Manager Corporate Partnerships and Engagement

Reports to: Senior Manager, Corporate Partnerships

Location: Singapore

About WWF-Singapore

World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Major Functions:

The Manager should be able to do business development and corporate stewardship within WWF-Singapore. The Asst. Manager / Manager will have the drive, knowledge and skills to engage business leaders in transformational change, delivering shared conservation and community objectives, which will enable Singapore’s businesses to be a leading force in achieving the country’s sustainability goals over the next 10-30 years.

The role is also responsible for creating innovative corporate partnerships and fundraising channels. As part of the Fundraising Unit, the Asst. Manager / Manager will contribute to bringing conservation knowledge to the local community, focusing particularly on corporate donors by developing and deploying effective partnership models and marketing strategies. At the same time, also responsible for delivering key engagement initiatives under the Together Possible @ Work Programme of WWF.

Major Duties and Responsibilities:

Strategic Direction & Leadership

• Support the Senior Manager and Deputy Director of Partnerships and Philanthropy to ensure that fundraising and acquisition goals are achieved and tracked, and contribute to the department’s overall fundraising objectives
• Develop a strategy to build and further grow the three (3) income pillars of Together Possible @ Work and execute on these strategies.
• Analyse and monitor the results of campaigns and partnerships to apply learnings and insights in the development of strategies

Product and Business Development

• Work with relevant WWF Programme Teams, including WWF’s Education & Outreach team to develop innovative marketing products and strategies to on-board companies for the employee engagement programme.
• Identify and foster strong relationships with new corporate prospects via inbound and outbound leads.
• Engage with existing corporate partners, and top-up their support via employee engagement, to ensure long-term partnerships.
• Generate fresh leads via employee engagement activities and pave the way for the Partnerships Team to engage in new corporate partnerships.
• Develop the workplace giving channel and on-board the employees of WWF-Singapore’s corporate partners as regular donors through the programme.
• Develop the employee fundraiser channel as a source of corporate donations.
• Where applicable, be in charge of managing some key industry sectors for other types of partnerships beyond employee engagement.
• Collaborate with other teams within WWF and contribute to ongoing programme discussions regarding conservation and outreach projects based in Singapore.

Event and Account Management

• Lead in making sure that employee engagement events are delivered in collaboration with various teams within WWF.
• Complete the necessary tasks to ensure the proper delivery of employee engagement events, including but not limited to: external vendor and corporate client coordination; event facilitation; post-event impact reporting.
• Where applicable, ensure that employee engagement partners are properly handed over to the Stewardship / Corporate Business Development Team to follow up on the partnership for further relationship / expansion.

Programme Maintenance: Together Possible @ Work

• Maintain the programme microsite with up-to-date campaign information, new engagement product offerings, and toolkits.
• Monitor results of employee engagements, report back on objectives, apply learnings across engagements.
• Share best practices of local employee engagement strategies, and provide other WWF global network offices with recommendations based on WWF-Singapore’s successes.

IV. Profile:

Required Qualifications

• Minimum Bachelor’s Degree in marketing or business administration or equivalent industry experience.
• 1-2 years’ experience in B2B business development, account management, or events management is a must.
• Proven track record in one of the following areas:

○ B2B Sales

○ Event Management

○ Loyalty programmes

○ Account management or client servicing

○ Business Development

• Must have a strong fundraising, sales or business development background.
• Passionate about fundraising for environmental causes and working in NGOs, and are able to utilise sales and marketing concepts to further WWF’s conservation goals.

Required Skills and Competencies

• Great at leading and facilitating small or big events.
• Great communicator, specifically targeted towards corporate contacts.
• Professional, well organised, self-motivated, and responsible.
• Outstanding presentation skills and public speaking abilities.
• Possess leadership skills, yet still be a team player.
• Strong stakeholder focus and service-oriented attitude.
• Strong attention to detail, since this role regularly manages corporate accounts, budgets, which may involve reporting.
• Excellent interpersonal skills. Maturity, tactfulness, good judgement, and ability to handle confidential information with discretion.
• Has great time management skills. Can multi-task as the role requires ideation, product and business development, relationship building.
• Plans and organises/ manages the job independently and proactively.
• Interest in conservation and sustainability is appreciated.
• Fluent in spoken and written English.
• Adheres to WWF’s values which are: Courage, Integrity, Respect and Collaboration.

Working Relationships:

Internal – Ensure intra and inter-department collaboration for the optimal use of resources and organisational alignment. Work closely with the Partnerships and Philanthropy Team, and the wider Fundraising, Marketing and Communications Team to create synergistic and creative means of fundraising.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, communications, materials production as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

Position title: Senior Executive/ Assistant Manager, Partnership Communications & Stewardship

Reports to: Manager, Partnership Communications & Stewardship

Location: Singapore

Date: March - July 2024 (Contract Role)

About WWF-Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

Overview of Partnerships Team / Unit

The Partnerships Team develops and builds partnerships and relationships that drive income to support WWF’s conservation goals. The team’s aim is to contribute significant, sustainable levels of philanthropic funding from 1) high-networth individuals (HNWI) 2) trusts and foundations, 3) companies to support the local (Singapore-based) and regional (mainly South-East Asia) conservation, sustainability and education programmes in order to advance WWF-Singapore’s mission.

The team works closely with the Senior Management Team and peers in Conservation, Communications, Sustainable Finance, and Accounting and Finance teams to effectively contribute to the implementation of WWF-Singapore’s partnerships and philanthropic strategy.

Major Duties and Responsibilities:

We are looking for an enthusiastic, self-motivated, people person with a positive attitude that could help manage and steward WWF’s partnerships. This is a maternity cover role and you will be working closely with our core team to drive long-term partnerships with new and existing partners as well as engaging them through different activities.

Primary Role in Stewardship & Communications (85%) Account Management & Relationship Building

• Multitask and manage medium to priority partnerships and ensure that existing partners are stewarded appropriately, resulting in profitable long-term partnerships.
• Maintain open lines of communication with partners and/or relevant stakeholders to foster strong relationships and ensure they are informed.
• Proactively identify partnership-related issues and challenges, communicate and implement timely solutions.
• Map partnership outcomes according to agreement terms and provide regular impact reporting to partners.
• Work with the relevant Project Team to ensure progress of partnership outcomes and deliverables are on track as per agreement.
• Responsible for managing, tracking and spending of funds received by certain partnerships, in close collaboration and alignment with the Project and Finance teams.
• Gather data and insights from the partnerships managed to be shared with the Stewardship Team for the development of long-term partnership strategies and retention plans.

Strategic Partnership Communications

• Work closely with the Partnership Communications lead on communications-related deliverables under partnerships.
• Work together with the Communications Team on development of thought leadership, PR & Media pieces for partnerships.
• To analyse, monitor and explore opportunities to communicate about partnerships through various channels.
• Co-lead the execution of the Annual Partnership Reports to recognise key partnerships and maintain transparency as part of network standards.
• Co-lead the development of the quarterly Partnerships Newsletter to communicate project updates and key highlights to the partnerships database.

Corporate Engagements

• Lead the planning and execution of community or employee engagement activities for corporate partners (eg. Green Talks, Workshops etc.).
• Work with relevant internal and external stakeholders to deliver engagements effectively.

Secondary Role in Engagements & Fundraising (15%) Business Expansion

• Support the Partnership development team with any business development activity as required.
• Identify new opportunities within existing partnership to expand the scope of work and raise more funding for WWF’s conservation work in Singapore and regionally
• Successfully renew existing accounts.
• Perform other duties as required.

Required Qualifications:

• Bachelor’s Degree in Business, Corporate Marketing, Events, Marketing or Communications or any other relevant field.
• Minimum 2-3 years experience in Agency, Corporate Marketing, Client Servicing and/or Event Management preferred.
• Previous work experience in an international NGO sector will be an advantage.
• Fluent verbal and written communication skills in the English language. Bilingual is a plus.

Required Skills and Competencies

• Possess strong account management or client servicing skills
• Adaptable and proactive in managing accounts with minimal supervision. Experience in budget management is a plus.
• Ability to plan workload, estimate timelines accurately and work autonomously in a fast-paced environment.
• Solution-oriented and ability to develop and maintain strong working relationships with internal and external parties of different levels and backgrounds.
• Great listening, negotiation and presentation skills.
• Ability to meet tight timelines and handle multiple projects while meeting the needs of project partners and stakeholders.
• Ability to work in an international and multilingual environment is essential.
• Familiarity with basic softwares such as Google Suites and Microsoft Word, Excel, PowerPoint. Experience using project management and integration tools (eg. Asana, Active Campaign etc.) is a plus.
• Basic design skills and knowledge working with Adobe softwares (eg. Illustrator and Photoshop) is a plus.

Working Relationships

Internal – Ensures intra and inter-department collaboration for the optimal use of resources and organisational alignment. Works closely with the Partnerships Team, and the wider Fundraising, Conservation and Communications Team to ensure partnership deliverables are executed in a timely manner and communicated well.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to events, trips, communication materials and as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

Position title: Senior Digital Marketing Executive

Reports to: Digital Marketing and Fundraising Manager

Start date: Immediately

Location: Singapore

As part of the Marketing and Fundraising department, the Senior Digital Marketing Executive will work closely with the Individual Fundraising, Marketing and Brand team members in the analysis of campaign performances, audience patterns, and identification of insights in order to implement and optimize WWF-Singapore’s digital fundraising and lead generation programs.

Major Duties and Responsibilities:

• Develop and execute digital marketing campaigns to drive engagement, brand awareness, and donations (including but not limited to email marketing, social media advertising, and search engine marketing).
• Develop and implement strategies for lead generation through digital channels, including website forms, landing pages, and chatbots.
• Create high-quality, persuasive, and engaging copy and overall content for all digital marketing materials, including ads, social media posts, email campaigns, and landing pages.
• Create and manage email marketing campaigns, including audience segmentation, A/B testing, and performance analysis.
• Build landing pages for fundraising and marketing campaigns, ensuring they are user-friendly, visually appealing, and optimized for search engines.
• Work together with the Web Developer team to integrate marketing assets (landing pages, APIs, or any potential donor touch points) to be up-to-date and in line with fundraising objectives.
• Provide the Digital Marketing and Fundraising Manager with data findings to optimize fundraising channels (social media, website, etc.), UI/UX journeys, conversion funnels, campaigns, etc to produce content for WWF’s conservation projects that drive strong call to action.
• Conduct A/B tests and experiments, track and measure performance in order to support or disprove assumptions.
• Analyze the results and effectiveness of marketing campaigns to discover actionable insights for campaign strategies across our target audiences and drive marketing decisions through data analysis.
• Work together with Digital Marketing & Fundraising Manager and HOD to prepare budgets and ROI for online media advertising and expenditure.
• Work with the Data & Operations team to mine, synthesize, and translate audience data into marketing insights.
• Stay abreast of best practices and latest trends in social media, digital marketing, web analytics, digital content and campaign management to identify new marketing platforms/opportunities.
• Maintain and optimize WWF fundraising sites as required.

Profile:

Required Qualifications

• Candidate with Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business
• Studies in Administration/Management, Marketing, Media, Commerce or equivalent experience
• Ability to demonstrate practical application of digital marketing expertise to the highest level
• At least 4 year(s) of working experience in the related field is required for this position.
• Excellent written English, with experience in copywriting and production of online content
• Familiar with managing paid social media platforms such as Facebook, LinkedIn, Twitter, Instagram.
• Experience with Google Analytics.
• Experience with Google Ads and Google Display Network.
• Experience with HTML, CSS, PHP and SQL will be an advantage but not compulsory.
• Able to manage multiple tasks and deliver on tight time-frames and good project management skills

This job description covers the main tasks. Other tasks may be assigned as necessary according to organisational needs.

Position title: Vice President, Asia Sustainable Finance
Reports to: Head, Asia Sustainable Finance

About WWF-Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

Mission of the WWF Asia Sustainable Finance Team:

The World Wide Fund for Nature (WWF) is one of the world’s largest and most experienced conservation organisations with a global network of 6000 experts working across the areas most critical to global sustainable development, including food systems, climate and energy, and freshwater, forests and oceans, active in more than 100 countries. Our approach is deeply rooted in science and our mission is to stop the degradation of the planet’s natural environment and to build a future in which people and nature thrive. WWF has identified the finance sector as a key driver of global economic activity with which we must engage to successfully deliver on our long-term conservation mission.

Positioned at the cutting-edge of sustainable finance internationally, our global sustainable finance team of 80 experts – including 30 in Asia – is dedicated to supporting the finance sector to transition to sustainable and resilient economy via working key finance sector players including banks, investors, regulators, and stock exchanges, across six focus areas:

Regulations and Guidelines: We provide recommendations and facilitate dialogue between regulatory authorities and financial institutions (FIs) to issue harmonised regulations and guidelines that raise the bar for sustainable finance at the national and regional level.

Standards: We help FIs understand what makes certain standards and certification schemes credible to help them ensure that their due diligence and verification processes assure robust sustainability practices.

Capacity Building: We empower FIs through capacity building on environmental, social and governance (ESG) issues through industry-wide workshops and bilateral training sessions. Our training covers a range of sectors and thematic focus areas and helps FIs to better assess and price risk, value companies, and develop new products.

Research & Tools: We conduct research, develop best practice guides, and benchmark FIs’ progress on ESG integration to ensure timely progress towards a resilient and sustainable financial system. We also help FIs to understand and implement cutting-edge tools so they can better understand, measure, and manage evolving ESG risks and opportunities.

Engagement: We help investors exert their influence and facilitate large scale, meaningful change by providing research and analysis that supports their engagement with portfolio companies over key ESG issues.

Green Financial Solutions: We work with FIs to support the development of innovative green financial solutions based on science-based criteria that create measurable environmental and social impacts alongside competitive financial returns.

In Asia, we work across seven (6) ASEAN countries – Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam – as well as in Japan, South Korea and India. We focus on sustainability issues related to soft commodities finance (e.g. agriculture, forestry, and seafood), in addition to cross-cutting issues such as climate and energy, water and biodiversity within the energy and infrastructure sectors.

In this role, the Vice President will have a specific focus on strategy development and stakeholder engagement in major Asian financial centres. He/she will also oversee the sustainable banking assessment (SUSBA) analysis and collaborate with the regulation, investment and technical content development teams to amplify the banking team’s work.

Major Duties and Responsibilities:

Stakeholder engagement and relationship management (internal and external)

• Seek out, establish and nurture strategic relationships with senior representatives of key finance sector stakeholders in the region and where relevant, globally, to secure future opportunities for collaboration and capacity building
• Understand the varying interests and priorities of different finance sector stakeholders, including banks, stock exchanges, regulators, investors (asset owners, asset managers), government ministries, etc. and adjust engagement strategy accordingly to maximise effectiveness
• Where beneficial, forge internal and external partnerships and develop platforms that contribute to the goals of WWF’s Global Finance Practice
• Work closely with other WWF national offices in the region to 1) deliver guidance on and co-execute country-specific financial sector engagement strategies and 2) ensure that Finance practice activities contribute to other WWF goals and strategies
• Establish own reputation as an expert and WWF as a leading organisation in sustainable finance in coverage countries

Influence and foster the development of the finance sector’s strategies, policies and/or regulations (in collaboration with the regulations team) on sustainable finance

• Identify and create opportunities for WWF to work with key banks, investors, and industry associations to develop their responsible lending strategies, policies, ESG risk assessment tools, and appropriate monitoring and reporting frameworks (e.g. ISSB, climate risk assessment and alignment, geospatial tools, natural capital impact reporting, etc.)
• In coordination with the regulations team, advocate for the issuance of sustainable finance guidelines and regulations with regulators and policymakers; directly support their development by providing input and recommendations to ensure their harmonisation across the region and consistency with international best practice and standards (e.g. TCFD, TNFD, NGFS, EU regulation, etc.)

ESG research and tools

• Research and understand the risk transmission channels between ESG issues, business and financial performance and socio-economic development
• Lead and manage research on topics including analysis of financial institutions’ performance on ESG integration/risk management and corporate sustainability disclosure and performance; based on findings, develop recommendations for finance sector and other relevant stakeholders
• Author reports and develop tools to support capacity building, policy development and investor collective engagement

Communications

• Represent WWF perspectives, present WWF research and tools, and demonstrate thought leadership on sustainable finance at international conferences and other events
• Develop strategies and manage processes for communicating research findings and WWF positions to finance sector stakeholders through multiple channels, e.g. press releases for mainstream/trade media, op-eds/blogs, interviews, social media, etc.
• Develop strategy for and oversee communications with other WWF national offices and other relevant internal stakeholders to identify and address potential conflicts in objectives, interests

Technical capacity building

• Leverage deep technical expertise to oversee content development and organise and conduct capacity building workshops, webinars and other events for finance sector stakeholders on sustainable finance and ESG issues/trends
• Work with WWF food systems, climate and energy, and freshwater, forests and oceans experts to distil insights and knowledge into guidance and recommendations for the finance sector
• Serve as a sustainable finance expert within the WWF network; build capacity of wider WWF network on sustainable finance and ensure understanding of its contribution to their respective interests and priorities

Developing green and blue financial solutions

• Develop and structure innovative financial solutions to mobilise additional capital to protect and restore nature and communities
• Collaborate with financial institutions to pilot, implement and measure the impacts of green financial solutions

Internal strategy development, team management, fundraising, budgeting, and reporting

• Stay on top of global developments in sustainable finance, assess effectiveness and relevance of the sustainable banking team’s long term strategy, and propose new strategic activities and product innovations (i.e. ideas for new research, tools, green financial solutions)
• Conceptualize and lead the writing of funding proposals that align WWF strategy and priorities with those of major donors to secure long-term funding for both the Singapore sustainable finance team and regional offices
• Conduct monitoring, evaluating, budgeting and reporting of project performance against planned objectives and deliverables and milestones

Profile:

Required Qualifications

• Relevant educational qualifications, Master’s Degree preferred, in relevant field, including economics, finance, public policy, or environmental sciences
• Minimum 12 years working experience in the field(s) of sustainable development/finance, corporate sustainability, climate/environmental policy, consulting, banking/asset management

Required Skills and Competencies

• Strong passion and interest in sustainability and sustainable finance
• Able to prioritise, work in a dynamic environment and operate under tight deadlines
• Ability to work independently and proactively
• Excellent oral and written communication skills; business proficiency in Indonesian, Japanese, Korean, Mandarin an asset
• Positive mentality and can-do attitude
• Team player and desire to value add to the organisation
• Adheres to WWF’s values
• Must be able to travel internationally (up to 15%)

Working Relationships:

Internal – Relevant departments within the WWF network

External – With financial institutions, regulators, stock exchanges, sustainable finance platforms and consultants

Position title: Executive, Corporate Stewardship & Engagement

Reports to: Manager, Partnership Communications & Stewardship

Location: Singapore

Date: 2023 / Permanent role

I. Mission of WWF Singapore

About WWF-Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Overview of Partnerships Team / Unit

The Partnerships Team develops and builds partnerships and relationships that drive income to support WWF’s conservation goals. The team’s aim is to contribute significant, sustainable levels of philanthropic funding from 1) high-networth individuals (HNWI) 2) trusts and foundations, 3) companies to support the local (Singapore-based) and regional (mainly South-East Asia) conservation, sustainability and education programmes in order to advance WWF-Singapore’s mission.

The team works closely with the Senior Management Team and peers in Conservation, Communications, Sustainable Finance, and Accounting and Finance teams to effectively contribute to the implementation of WWF-Singapore’s partnerships and philanthropic strategy.

III. Major Duties and Responsibilities

We are looking for an enthusiastic, self-motivated, people person with a positive attitude that could help manage and steward WWF’s corporate partnerships. You will be working closely with our core team to drive long-term partnerships with new and existing partners as well as engaging them through different activities.

Primary Role in Stewardship & Engagement (90%)

Account Management & Relationship Building

• Multitask and manage corporate partnerships and ensure that existing partners are stewarded appropriately, resulting in profitable long term partnerships.
• Maintain open lines of communication with partners and/or relevant stakeholders to foster strong relationships and ensure they are informed.
• Proactively identify partner’s issues, communicate and implement timely solutions.
• Map partnership outcomes according to agreement terms and provide regular impact reporting to partners.
• Work with the relevant Project Team to ensure progress of partnership outcomes and deliverables are on track as per agreement.
• Responsible for managing, tracking and spending of funds received by certain partnerships, in close collaboration and alignment with the Finance team.
• Gather data and insights from the partnerships managed to be shared with the Stewardship Team for the development of long-term partnership strategies and retention plans.

Corporate Engagements

• Lead the planning and execution of community or employee engagement activities for corporate partners (eg. Green Talks, Workshops etc.).
• Work with relevant internal and external stakeholders to deliver engagements effectively.
• Develop and pilot new engagements that are aligned with our conservation focus and of interest to partners.

Secondary Role in Fundraising (10%)

Business Expansion

• Support the Partnership development team with any business development activity as required.
• Identify new opportunities within existing partnership to expand the scope of work and raise more funding for WWF’s conservation work in Singapore and regionally
• Successfully renew existing accounts.
• Perform other duties as required.

IV. Profile

Required Qualifications

• Bachelor’s Degree in business administration, account or event management, or any other relevant field.
• Minimum 1-2 years experience in Account and/or Event Management preferred.
• Fluent verbal and written communication skills in the English language.

Required Skills and Competencies

• Ability to plan workload, estimate timelines accurately and work autonomously in a fast-paced environment.
• Excellent communication and interpersonal skills: verbal and written
• Solution-oriented and ability to work with colleagues in person and virtual locations
• Ability to meet tight deadlines and handle multiple projects while meeting the needs of project partners and stakeholders
• Ability to work in an international and multilingual environment is essential
• Familiarity with basic softwares such as Microsoft Word, Excel, PowerPoint. Experience using project management and integration tools (eg. Asana, Active Campaign etc.) is a plus.

V. Working Relationships:

Internal – Ensures intra and inter-department collaboration for the optimal use of resources and organisational alignment. Works closely with the Partnerships Team, and the wider Fundraising, Conservation and Communications Team to ensure partnership deliverables and engagements are executed in a timely manner.

External – Works with various partners supporting WWF’s work. Coordinates with external vendors relating to engagements, communication materials and as and when required.

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

Interested candidates are required to submit their cover letter and resume to the HR Department of WWF-Singapore (Email: hr@wwf.sg). Please indicate the position being applied for ‘Executive, Corporate Stewardship & Engagement’ in the subject line.

Head of Individual Fundraising, Marketing and Membership

Position title: Head of Individual Fundraising, Marketing and Membership

Reports to: Director of Marketing, Communications and Fundraising

Direct Reports: Digital Marketing & Acquisition Manager, Retention & Volunteer Manager, Leads of Tele Marketing and Membership Services

As an experienced manager you will lead an exciting newly formed team, combining the highest levels of supporter care, building meaning and sophisticated journeys for our supporters to join and stay motivated in helping to restore nature to its glorious best and to save our planet.

In this role, your flair and ambition will be the driving force in bringing together traditional customer and supporter retention, alongside building and growing an integrated digital approach in communications.

You will play a key role in the marketing, communications and fundraising leadership team, ensuring the WWF-Singapore conservation & organisational strategies are implemented across all our supporter communications. Seeking to always optimize our support and income across multiple channels.

You will be a highly effective marketing & fundraising manager with a proven track record of developing people and programmes. Capable in mobilising, inspiring and developing a high level of personal performance, across a multiple of disciplines to drive successful income generation campaigns.

As Head of a large Department your main duties will be:

1. Increase and diversify revenue streams by involving volunteers and non-financial supporters​​: Rather than continuously pursuing new leads, we can convert existing contacts into financial supporters, reducing our cost per lead and avoiding market saturation. This also allows us to focus on nurturing those who have already shown interest in WWF, resulting in higher conversion rate. We have already adopted this approach with the Telemarketing team, with 80% of their focus shifted from generating new leads to reactivating lapsed donors.
2. Provide a meaningful 360-degree experience and identify cross-selling opportunities: With the right systems we can categorize our supporters and volunteers into different groups based on their level of engagement, and tailor our engagement tactics accordingly. This will help us increase loyalty and optimize our strategies, such as creating personalized activation and call-to-action plans for each group within the Kosong Plan journey, which will lead to cross-selling and up-selling revenue opportunities.
3. Adopt a unified digital marketing and social media strategy to enhance the efficiency of our channels and boost ROI: By consolidating our social media and digital marketing strategies, this team can fix some frictions and breakthroughs and create tailored campaigns, strengthen our brand identity, and analyze data to improve performance. This will not only foster trust and loyalty among supporters, donors, and volunteers, but also optimize and save resources and prevent duplicative efforts, contributing to better use of WWF-Singapore’s funds. For example when launching a new campaign, we can repurpose efforts and target a wider audience (volunteers, non-financial supporters) and have a greater impact with the same resources.
4. Establish the Database, Operations and Transformation team which could be hived-off as a standalone unit in due course: To provide additional support to the entire organization. This will enable this team to focus more on generating income and retaining supporters and donors, while the Database, Operations and Transformation team can focus on enhancing data management, streamlining operations, and developing systems that will benefit all departments, such as Partnerships, Finance and Project & Ops. Our goal is to improve the efficiency and effectiveness of our operations, ultimately driving greater impact for our cause.
5. Optimize and standardize all reporting needs linked to fundraising according to the set objectives and needs of individual units in the organization, e.g. Finance, Communications, multiple Fundraising Units, Donor Care. Ensure timely delivery of reports.
   1. Develop and implement a comprehensive & cross-functional donor acquisition, retention, care, and growth strategy.
   2. Work with the team to build program strategies to deliver on ROI, gross and net income targets, financial KPI’s and donor care.
   3. Uses donor insights to drive strategic planning, including the development of annuity streams, repeat giving and increased frequency of giving.
   4. Maintain a rolling strategy that ensures short, medium and long term goals are met and articulate, promote and demonstrate plans across broader teams.
6. As a senior member of the Marketing, Communications and Fundraising unit provide strategic input to the overall fundraising strategy in line with the Conservation & Organisational strategies.
   1. Contribute to a rolling communications calendar, identifying all internal and external communications and activities and appeals
7. Optimize and ensure smooth flow of processes like: charging, donor engagement journey (welcome calls, email communications, events and gatherings, welcome packs, etc.)
   1. Work with the fundraising team to ensure the donor engagement is in line with the planned donor journey.
   2. Analyse data to help guide decision-making for improved customer service, retention, etc.
   3. Provide insights from a retention perspective to the acquisition teams, to help improve the quality of new supporters.
   4. Working across the retention, digital and acquisition teams team to deliver the donor retention & development program optimizing income and retention
8. Oversee compliance to and ensure best practice on PCI, PDPA
   1. Monitor activities and processes for potential risk with all relevant policies and procedures including compliance with donations policy, finance and banking policies; ensure fundraising activities comply with the relevant fundraising legislation and licenses.
   2. Driving innovation and improving fundraising processes, policies, reporting and evaluation.
9. Growing and diversifying fundraising streams across regular and single giving, community and peer to peer giving, and digital giving.
10. Deliver a Mid Value donor programme, aligning with Philanthropy and Corporate engagement teams, building a pipeline of high value supporters with a donor centric philosophy.
11. Inspire and empower the team, ensuring key accountability and responsibility to deliver the annual business plan.
12. Manage customer service/donor retention to ensure we are meeting target SLAs, meeting retention and donor satisfaction objectives.

Working with colleagues in the fundraising & communications team to ensure best practice fundraising and communications are in place and ensure these are tailored to the markets. Ensure any developments in the market are researched and monitored, with the communications team taking advantage where appropriate.

C. Scope of work:

• Telemarketing
• Upgrades
• Membership Care (various campaigns)
• Donor Acquisition
• Donor retention & loyalty
• Donor and P2P events planning and execution
• Digital performance marketing
• Digital fundraising
• Emergency fundraising
• Direct Marketing fundraising
• Mid Value Programme
• Email marketing strategy for FR purposes
• Lead generation (online and offline)
• Lead generation (online and offline)
• Graphic design and copywriting
• Collaborations SME
• Peer-To-Peer
• Reporting and analytics
• Volunteer recruitment and retention
• Volunteers communications strategy
• Supporters recruitment and retention
• Supporters communications strategy
• Overall events planning and execution
• Digital campaigns planning and execution for non FR purposes
• Social media strategy
• Social media content creation for non FR purposes
• Social Media Community management
• Online and offline content creation
• Email marketing strategy for non FR purposes
• Website creation & management (in partnership with brand & communications team)

Required Qualifications

• Bachelor's Degree, Post Graduate/Professional qualifications, Business Studies, Digital Marketing or equivalent experience
• Ability to demonstrate practical application of digital marketing expertise to raise funds and retain our supporters
• At least 8-10 year(s) of working experience in the related field, ideally with charities with individual fundraising of over $2million
• Good command over English, with a flair for content and loyalty strategy
• Able to manage multiple tasks and deliver on tight time-frames
• Excellent project management skills
• Strong attention to details and good interpersonal and vendor management skills
• Experience in fundraising or charity projects is essential