Total 120 Customer Service job vacancies in Kuala Lumpur KUL

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements. 
• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.
• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.
• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.
• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.
• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.
• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.
• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.
• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.
• Perform any other tasks or assignments as directed by the management from time to time.

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements. 
• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.
• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.
• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.
• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.
• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.
• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.
• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.
• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.
• Perform any other tasks or assignments as directed by the management from time to time.

• Carrying out the safety and security responsibilities as directed.
• Adhering to direction from Senior Security Assistant and Higher-Ranking Officer at all times.
• Reporting emergencies to the Senior Security Assistant and promptly taking the necessary actions during any emergencies, incidences, criminal activities, pickets, riots, sabotages, civil threats and etc.
• Patrolling the designated routes/ locations or such other routes determined from time to time.
• Directing smooth flow of traffic during peak hours and emergencies as well as dealing with errant motorist and illegal parking.
• Immediately reporting to Senior Security Assistant of any mechanical & electrical faults or damage as well as leaking water pipes, gas leaks, lift malfunctions (where applicable), fire, etc.
• Monitoring, recording and reporting to Senior Security Assistants on construction and vicinity maintenance/ upgrade works i.e. working hours and nature of work, noise level, etc.
• Manage the outsourced security guards and monitor performance of the service provider.
• Enforce all safety and fire rules in the mall eg.SecCheck inspection and audit.

Job Summary:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirement:

1. Possess a Diploma or Degree in related fields.
2. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
3. Excellent verbal and written communication skills in English is mandatory.
4. The ability to speak in Mandarin will be an added advantage.
5. Strong interpersonal skills and the ability to build rapport with customers.
6. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
7. Proficient in Microsoft Office and experience working with CRM systems.
8. Familiarity with digital banking products and services.
9. Ability to work flexible hours, including weekends (24/7)

 

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Mandarin and English including written and verbal communication skills, Japanese would be a plus!  
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period. 

 

• Provide technical and functional support for Murex, including investigation and resolution of issues, analysis of user requirements, and implementation of enhancements.
• Monitor and maintain the stability, performance, and availability of the Murex system and related applications.
• Collaborate with cross-functional teams to troubleshoot and resolve production issues, ensuring minimal impact to business operations.
• Participate in system upgrades, patches, and enhancements, ensuring smooth integration and successful implementation.
• Develop and maintain technical documentation, including procedures, troubleshooting guides, and knowledge base articles.
• Work closely with business users and stakeholders to understand their requirements and provide effective solutions.
• Assist in user acceptance testing (UAT) and provide support during release cycles.
• Stay up-to-date with industry trends and best practices in Murex support and financial technology.

• Prior experience in Murex support, including troubleshooting and resolution of issues in Murex platform.
• Strong knowledge of financial markets, products, and derivatives.
• Proficiency in Unix/Linux environments and scripting languages.
• Experience in working with SQL and databases (e.g., Oracle, SQL Server).
• Ability to work in a dynamic and fast-paced environment, handling multiple priorities and balancing conflicting deadlines.
• Excellent communication and interpersonal skills, able to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Knowledge of Murex modules such as Murex Risk, Murex Accounting, Murex MLC, and Murex Reporting is a plus.

ROLE SUMMARY

Field based, direct-access Subject Matter Expert (SME) for brands that require enhanced patient care and HCP support skills not provided by sales-based field force colleagues. Interactions occur before and after a prescribing decision has been made. HCP engagement in-person and/or virtually.

ROLE RESPONSIBILITIES

• Provides direct access subject matter expertise for HCPs regarding “All I need to know about my medicine” for specialised medication-specific support, that can go directly to customer
• Collaborate and support HCP to prescribe a Pfizer medicine regarding education and support related to a specific Pfizer medication
• Direct interaction with HCPs regarding provision of Pfizer medication-specific education and support required by patients
• Central point of contact and SME on medicines and treatment journey, access/out of pocket costs, treatment initiation process, ongoing management, and adherence issues
• Direct line of communication to HCPs regarding patient insights for optimal patient selection and treatment (future opportunities and risks)
• Provide scientific information to HCPs within hospitals and clinics for launch brands
• Engages with HCPs both virtually and face-to-face depending on need.
• Focus on providing educational and scientific contents, and initiatives to improve outcomes and/or better service support to HCPs

QUALIFICATIONS

• Tertiary education in science (preferred) or a health science related discipline
• Knowledge of clinical research and clinical development processes desirable
• 3 years’ experience in pharmaceutical sales role

 #LI-PFE

Work Location Assignment: Flexible

  
Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Marketing and Market Research

#LI-PFE

Job Title

Customer Experience Associate

Job Description Summary

The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants. The role will focus on providing appropriate customer experiences whilst having a deep understanding of
the workplace and the services provided.

Job Description

About the Role:

• Meet and greet visitors proactively, with a professional greeting and smile
• Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival
• Issue and collection of access passes for employees and visitors using the agreed registration system
• Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation
• Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required
• Log tenancy and workplace related issues promptly via the agreed process and system
• Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms

About You:

• 2 years or more experience in a similar role is preferred
• Experience in reception or front line information exchange
• Experience in community engagements or hospitality services is an advantage
• Minimum of completion of year 12 High School
• Intermediate Microsoft Office Suite
• Sound computer knowledge
• Clear verbal and written communications

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

​

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

Regional Service Delivery Manager

Description -

What a Regional Service Delivery Manager does at HP:

• Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to continuously improve the HP/Partner operational ecosystem supporting key Asia Pacific Japan (APJ) accounts.
• Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.
• Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction on key Asia Pacific Japan (APJ) accounts.
• Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.
• Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.

Individuals who do well in this role at HP, usually possess:

• Ability to work in a diverse team, and with a diverse range of people.
• Deep understanding of Services/Contractual business, direct back ground preferred.
• Bachelor's Degree in Business Management or relevant fields.
• Min 8 years Service Delivery and/or Operations Management experience (or relevant equivalent).
• Min 2 years experience in Project/Program Management preferred (or relevant equivalent).
• Growth mindset, creative thinking & Quick to embrace change.
• Excellent Stakeholders Management skills.
• Good understanding of financials/costing/pricing methodologies in the services industry.
• Good understanding of Risk Management methodologies in the Customer Support environment.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Contact Centre Manager - HP Online Store (APAC Region)

Description -

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:

What a Contact Centre Manager does at HP:

• Devise and Implement Call Centre V2.0 to make us Future Ready Proof

• Understand business needs and translate those needs into people skills and strategies.

• Responsible for executing the customer strategy.

• Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs

• Standardizes & continuously improves processes, methodologies and execution practices to ensure stability and consistent growth of the program.

• Ensure the service provided meets or exceeds expectations in the KPIs

• Deliver weekly, monthly and quarterly reviews to the management and to clients.

• Interface between stakeholders and internal team

• Ability to analyze the competitive environment of the customer and raise of market share.

Direction and Strategy:

• Determines the best use of team resources to meet revenue quota and goals.

• Account Management & RAD

• Establishes clear guidance for account coverage, contact, frequency and call strategies.

• Establishes clear and measurable goals for team members.

Stakeholders Relationship:

• Create a positive experience for clients by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer. In addition, assumes responsibility for providing value to the partner with each qualified opportunity.  

• Ensures that an account transition process is in place and that process is well executed by all members of the team.

Successful Processes:

• Ensures that different teams collaborate on end-to-end engagement and there is clarity in process and respective roles.

• Works to see that customers and Partners are satisfied with the communications they receive from the team regarding opportunity details.

• Ensures that customer support issues are escalated and responded to appropriately.

Effective, predictable business:

• Delivers strong growth for Customer by exceeding defined targets for revenue growth and CPRD.

• Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.

• Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.

• Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.  

• Ensures adherence to corporate standard tools and processes.

Individuals who do well in this role at HP, usually possess:

• University or bachelor’s degree; Advanced degree or MBA preferred.

• Prior selling experience includes multiple, diverse set of selling responsibilities.

• Viewed as expert in given field by company and customer; is a mentor of selling strategy, including designing strategy.

• Typically, 12+ years of experience as referenced above.

• 5 years commercial management experience.

• Highly experienced in product specialty (computers, printers, servers, storage).

• Experience in related industry.

• Prior Call Centre Management Experience is a MUST (Preferably in Selling IT and Related Products)

• Have excellent time management skills and presentation skills. Is the go to expert for the technology or solution being presented.

• Strong high-level customer management relationship building, especially working with executives in lines of business, and sometime board level.

• High level of negotiation skills at high level customer management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Nature and aim of the position

Currency Select, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.

Reporting to the Manager Applications Support in Sydney, the role’s focus will be to support, monitor and maintain the efficiency and availability of our software applications.  In this role, you will work closely with external software vendors, our Infrastructure, and internal development team and our IT operations teams.

To succeed, you should possess extensive experience in providing application support in a fast-paced environment and have a proactive approach to application support to manage required tasks.

Main Duties and Responsibilities

• Providing software application support as directed by Manager Applications Support.

• Perform analyses of software application functionality and suggest improvements.
• Ensure effective front end and back end functionality of applications.
• Consult with software vendors, software development teams, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish root causes for application errors and escalate serious concerns to management.
• Keep records of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.
• Providing technical support to clients and internal users in other departments.
• Assisting with systems integrations.
• Maintain and update technical documents and procedures.
• Assist in preparing maintenance plans and upgrade schedules for applications.

Key Collaboration

• IT Infrastructure Team
• Platform and Product Development Team
• IT Operations
• Finance Team
• External Software Vendors

Key Competencies

• Minimum 5-year of Application Support experience
• 3-year of working experience ideally within a payments processing business
• Working experience with Linux Operating Systems and Oracle Database
• Working knowledge of payment clearing and settlement processes

Preferable Skills and Competencies

• Demonstrable experience as an Application Support Engineer.
• Prior experience in providing application support for ACI Acquirer Module, ACI

Interchange Module & Control-M application is highly desirable.

• Ability to manage code migration, document configuration changes, and monitor application performance.
• C programming skills and background
• Linux shell scripting experience
• Advanced SQL scripting
• Data modelling skills
• Competency to provide broader support across internal departments.
• Exceptional analytical and trouble-shooting skills.
• Working experience in payment processing business is highly preferred.
• Strong organizational skills with ability to prioritize workload.
• Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.
• Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.
• Excellent in English (written and spoken), other languages are desirable.

Education and Background Qualifications

• The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with at least 5 years of experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track-record in providing support for critical enterprise application.

Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Manager to join our team. As a NOC Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring the smooth operation and maintenance of our network infrastructure.

Your primary responsibilities will include monitoring network performance, managing incidents, coordinating with internal teams and external vendors, and leading a team of network engineers and technicians. You will work closely with cross-functional teams to ensure the highest level of availability, reliability, and security for our clients' network infrastructure.

Responsibilities

• Responsible for the execution and monitoring of work during the project implementation phase, driving the resolution of customer and other key stakeholders' needs and issues, and ensuring ultimate delivery success and customer satisfaction;
• Identify delivery risks, effectively coordinate internal teams and external partners, continuously optimize delivery processes, improve issue handling mechanisms, and continuously reduce delivery risks and costs;
• Collect and provide feedback on customer needs and issues during product use, collaborate with internal product research and development teams to analyze and resolve issues;
• Write various documents during the project delivery implementation phase

• Bachelor's degree or above in computer, electronics, communications, automation, engineering management, or related fields
• Over 8 years of experience in the internet or software industry and corresponding IT technical capabilities, over 5 years of project management and delivery experience, familiar with project management knowledge, and ability to independently complete project management work
• Strong organizational, execution, and communication skills, able to effectively follow up and control project progress, quality, cost, risks, safety, and other key points
• Good team spirit and collaboration skills. Strong team management and resource coordination abilities, with strong execution and stress resistance
• Experience in integrated or software project delivery management and AI, GPU, and other project delivery experience is preferred
• Willingness to travel for medium to long-term based on project needs
• Proficiency in English

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup

At Teleport, we’re on a mission to innovate in the traditional cargo and delivery industry. To enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Southeast Asia. To simply work, like magic. Therefore it’s critical to ensure our content is relevant, engaging and attracts audiences ranging from major e-commerce players, individuals who want parcels delivered to industry players, and potential investors. We are looking for an intern who is enthusiastic and resilient.

ALLOWANCE: RM1000/monthly

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Serve as primary support to day-to-day shipment related activities for both customer success team and customers
• Work hand-in-hand with customer success teams to retain new and existing customers with unparalleled customer experience
• Manage order uploading with accurate information and required documents for internal and external parties usage
• Provide timely notification and follow up on shipment status to internal and external parties
• Ability to work efficiently on spreadsheets to provide customer success team with administrative and data support

• Proficiency in G Suite (Gmail & Google Sheets) or Microsoft Office (Excel)
• Meticulous to data and administrative details in order to minimize errors.
• Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
• Ability to manage multiple internal and external parties
• Shift work including nights and weekends depending on flight and customer’s schedule

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

SALARY RANGE : MYR 2160 - MYR 3240

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Serve as primary support to day-to-day shipment related activities for both customer success team and customers
• Work hand-in-hand with customer success teams to retain new and existing customers with unparalleled customer experience
• Manage order uploading with accurate information and required documents for internal and external parties usage
• Provide timely notification and follow up on shipment status to internal and external parties
• Ability to work efficiently on spreadsheets to provide customer success team with administrative and data support

• Proficiency in G Suite (Gmail & Google Sheets) or Microsoft Office (Excel)
• Meticulous to data and administrative details in order to minimize errors.
• Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
• Ability to manage multiple internal and external parties
• Shift work including nights and weekends depending on flight and customer’s schedule

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem- solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.