Total 14 Customer Service job vacancies in Bangsar South

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

The Role
We are seeking an energetic ICT Support Officer to work within our busy IT team. In this role you will provide a broad range of Information Technology related services, ensuring activities support business objectives in line with the MACA core values an opportunity to work in a dynamic business that puts “People First”. This role is based in our modern head office in Welshpool with parking available.

Secure your future with WA’s number 1 Mining Contractor.
MACA is an integrated contracting services group specialising in mining, civil construction, infrastructure, and mineral processing. With over 3000 employees, MACA supports 15 mine sites in Western Australia across a range of commodities including gold, iron ore, nickel and lithium. We strive to be the best by investing in our people, understanding our clients' needs, and having a relentless focus on continuous improvement. Our social responsibility is what drives us, and we make an impact through contributions and support we give our communities.

Specific to this role you will:
• Provide first line support for all IT related Issues and problems
• Contribute and assist in procurement of IT hardware
• Deploy new hardware to users utilising company standards
• Maintain the IT Asset Register & IT Service desk
• Support all MACA Communications (Data and Voice) including design and deployment of value-adding technologies to the business
• Upkeep and support of Microsoft based Server environments including AD, SQL, Exchange/O365 Hybrid, SharePoint online and file and print services

What we will offer you:
• Very competitive salary from $85,000 to $92,000
• Career development
• Salary sacrificing options

There are many long-term opportunities available across our business, and more on the horizon. There is always room to grow and develop
into the professional you want to be with MACA

We offer all this and more, Because We Care.

If you want to come with us on our journey to growth, apply with us today at maca.net.au/careers.
We’re ready when you are.

MACA is an equal opportunity employer and strongly encourages all females and Aboriginal and Torres Strait Islander applicants.

Posted: 23/04/2024

Closing Date: 06/05/2024

Job Type: Permanent - Full Time

Location: Bunbury

Job Category: Community Services and Development

Job Description

As an integral part of our 2024-2028 Strategic Vision, the Service Manager at Step-Up Step-Down will contribute to Richmond Wellbeings vision of being a Leader in Transformative Services.  At Richmond Wellbeing we are committed to delivering safe, high-quality, best-practice mental health services that make a difference to peoples lives through our passionate, expert teams.
About the Role
As a Service Manager, you will lead a team to deliver exceptional services to residents at our Step-Up Step-Down (SUSD) residential site in partnership with WA Country Health Service and Cyrenian House.
You will ensure compliance with regulations, manage budgets, develop staff, and foster a culture of excellence and

... Click here to view more detail / apply for Service Manager

Interested
















Customer Sales & Service Coordinator (Industrial)


CANNING VALE




Competitive salary sales bonus scheme  
Non-customer facing role
Exceptional Benefits
A great opportunity now exists for an experienced Customer Service Coordinator to join our small and friendly team.  WHAT'S ON OFFER:

Attractive salary Bonus Scheme Benefits 
Sales Target bonuses and incentives 
Access to Caprals amazing employee benefits 
Work with an established team that is friendly and supportive!
Training and career progression provided.
Primary Responsibilities:

Entering sales orders
Answering telephone enquiries
Providing customer quotes, order status updates, lead times etc
Vetting orders
Applying credit processes
Providing technical and product support to customers.







... Click here to view more detail / apply for Customer Sales & Service Coordinator (Industrial)

Come join us at Perth's most digitally advanced Hospital, where you can bring your passion for helping people to make a direct and positive impact to your community. 
The Serco ICT Digital Team at Fiona Stanley Hospital  We are a dedicated team of over 100 IT professionals delivering comprehensive managed ICT & Digital services to the Fiona Stanley Hospital. We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support the digital solutions at Western Australia's largest and most digitally enabled public healthcare facility. In short, we take care of the technology so that health workers can focus on taking care of patients. 
At Serco, we put people first and value a healthy work-life balance. We offer flexible work arrangements, and we do work that has purpose and meaning. We have a strong culture of reward and recognition and are committed to providing ... Click here to view more detail / apply for Service Desk Analyst (IT) ? 6 Months

We are looking for a confident Night Support Worker with a passion for delivering outstanding care. You'll be working 42 hours a week working nights, making a positive difference to the lives of the people in our care at Cygnet Walkern Lodge. At Cygnet, our perks go way beyond pension schemes and excellent professional development. You'll also enjoy shopping, travel, and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individual's specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you Opportunities for further learning with our excellent apprenticeship scheme Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme Recruitment referrals You are Genuinely driven with a desire to make a real difference in people's lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Experience with working with Learning Disability, Mental Health, and Autism. Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role, you'll have the chance to make a real impact on patients, service users & their families.

To lead STHC Integrated Mental Health Service and work in support of CNTW in maintaining and developing the Community Mental Health Services for within Primary Care in South Tyneside, in delivering a service to adults and children with severe and enduring mental health problems. Provide senior strategic direction and operational leadership to STHC Integrated Mental Health Service with all relevant service partners. To provide day-to-day support to qualified staff and other workers within the Team, including their supervision.

Job Title: Band 6 Speech and Language Therapist
Location: Doncaster
Job Type: Part Time Full-time and Hybrid options available
Salary: Competitive, based on experience
Info: There will be an element of community working so a car driver is essential. Free parking is available throughout the site.

Job Description:
We are seeking a dedicated and experienced Speech and Language Therapist to join our dynamic team. The ideal candidate will have a passion for working with stroke patients, individuals with neurodegenerative conditions, and head injuries. As a key member of our team, you will utilize your expertise in alternative and augmentative communication (AAC) to enhance the quality of life for our patients.

Key Responsibilities:
- Conduct comprehensive assessments and develop tailored treatment plans for adults with acquired communication disorders, dysphagia, and related conditions.
- Utilize high-level expertise in the interpretation of cognitive neuropsychology, including the PALPA model, to inform assessment and treatment strategies.
- Work collaboratively within a multidisciplinary team to provide holistic care and make complex ethical decisions.
- Provide training and supervision to speech and language therapy students, as well as rehabilitation assistants or support staff.
- Demonstrate proficiency in the use of electronic communication aids and Microsoft Office software.
- Liaise effectively with other healthcare professionals to ensure coordinated care and optimal patient outcomes.

Requirements:
- Bachelor's or Master's degree in Speech and Language Therapy or related field.
- Current licensure or registration with relevant professional bodies.
- Minimum of [insert number] years of experience working with stroke patients, individuals with neurodegenerative conditions, and head injuries.
- Extensive experience in the assessment, treatment, and management of adults with acquired communication disorders and dysphagia.
- Strong IT skills, including proficiency in Microsoft Office software.
- Detailed knowledge of a range of electronic communication aids/systems.
- Proven ability to make complex ethical decisions within a multidisciplinary team setting.
- Excellent communication and interpersonal skills, with the ability to effectively interact with patients, families, and colleagues.

Benefits:
- Four weekly payroll runs
- £250 training allowance
- Excellent pay rates
- Exceptional referral bonuses
- Specialists mental health consultants offering single point of contact
- Frequent notifications for upcoming opportunities via text and email
- Ltd & PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
- FREE DBS disclosures provided via fast track online services
- FREE Occupational Health Check and Immunisations

Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard work!
- £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
- £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of two weeks in your new placement.
- Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

Closing date for CVs is Friday 3rd May - Please note - this is a Band 6 placement. Please do not ask for a higher banding as it will not be given.

Application:
To apply for this exciting opportunity reach out to me on 01772 208 961 or submit your CV and a cover letter detailing your relevant experience to Brett.smith@servicecare.org.uk

Customer Service Manager

Location - South Lanarkshire
Salary - £37k - £45k

My client is looking for an experienced Customer Service Manager to join their Global business to lead and grow the team as they take their customers through the best journey.

You will work as part of my client's senior leadership team, developing and growing current solutions to help build the team to the best of its ability!

If you have a minimum of 5 years within a contact centre managerial position then this opportunity is not to be missed!

For further information, please apply below and I will call you ASAP with more information…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are recruiting for an experienced Field Support Analyst for our client. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you will be working on:
You will provide 2nd line technical support to IT users in the field. You will diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.

Key responsibilities:

• Identify and carry out any immediate corrective action that can resolve or contain issues directly.
• Monitor the progress of incidents and keeps all interested parties informed.
• Resolve incidents, verifying the resolution and confirming with the customer.
• Work with 1st and 3rd line support groups to assist with resolution where necessary.
• Escalate and progress the severity of support issues as required.

You'll need experience with:

• Microsoft Windows 10 and 11 Desktop Operating Systems
• Microsoft Windows Server 2016 and later versions
• Microsoft Office 365 and other windows based applications.
• Web applications, PC, Laptop and Printer hardware, iPhones and iPads.
• Active Directory services.
• Mobile Device Management

What you'll get in return
You will be earning up to £240 a day inside IR35, on a 3-month initial contract (with the aim of transferring to a permanent role). This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
An established and successful business in Barnsley, looking for another customer service/claims handling person to join a team of 3.
Your new role
If you are looking for variety in a job then read on:- This role is a mix of administration and customer service, co-coordination of project managers, dealing with sometimes vulnerable customers, prioritisation, accurate data entry and much more. This is not a call centre, you will be working alongside insurance companies, contractors and policyholders, to arrange authorised work to be carried out on the land of domestic properties.

Duties:-

• Managing claims from cradle to grave
• Following strict procedures and delivering first-class customer service
• Building relationships with both internal and external stakeholders
• Promote honest feedback and actively improve procedures

This role will require experience in a fast-paced customer service environment. You will have a positive, can-do attitude and a genuine desire to develop your career.


What you'll need to succeed
Customer service and administration experience (ideally you will have used a customer relationship management system). You must have a keen eye for detail and work accurately at pace.


What you'll get in return
A great team environment, career development. Free parking, 28 days holidays (inc stats) rising after 3 years. Med Cash plan after 12 months plus life assurance.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role: Inpatient Pharmacy Receptionist

Location: Chelsea and Westminster Hospital - Chelsea

Rate: Band 2/3 depending on experience

Shift pattern: Monday to Friday 9am to 5.15pm

Start date: ASAP

Placement length: 3-6 months

Benefits when working with Medacs Healthcare:

• Access to Health Assured - our support service to help support your mental health and wellbeing and enable you to deliver outstanding care
• Competitive pay rates
• Dedicated Consultant Support and advice
• Support throughout the compliance process
• 24/7/365 service, we're available when you need us
• Holiday pay
• Pension scheme
• Fully supported online CDP training courses
• Lucrative referral scheme

We are currently representing our client in their search for a locum Pharmacy Receptionist to assist with cover during busy periods in Chelsea and Westminster Inpatient Pharmacy. This role is pivotal in ensuring the smooth functioning of the front desk operations and upholding the highest standards of customer service excellence.

Responsibilities:

• Greet patients and nurses in a friendly and professional manner.
• Answer and direct phone calls promptly and courteously.
• Handle inquiries
• Assist with administrative tasks such as data entry and filing
• Maintain cleanliness and tidiness of the reception area and common areas
• Coordinate with other staff members to ensure efficient office operations

Requirements:

• Previous experience in a receptionist or customer service role is preferred
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Professional demeanour and appearance

Please get in contact or send your CV to ahp.jobs@medacs.com to apply or to discuss further

Are you looking for regular ongoing work? You can earn over £500 per week for 40 hours work.


To apply for this role you must:
- Be willing to undertake a physically demanding position.
- have no issues working outdoors and in all types of weather.
- Be able to work as part of a team.

Previous experience in a similar role is advantageous but not essential.


This opportunity offers regular ongoing work.

Weekly Inductions Available

This role will start at 06.30 with approximate shift length of 8-10 hours.

Your working week will be Monday to Friday.


This role pays £12.67 per hour with overtime after 8 hours paid at time and a half.

Are you looking for regular ongoing work? You can earn over £500 per week for 40 hours work.


To apply for this role you must:
- Be willing to undertake a physically demanding position.
- have no issues working outdoors and in all types of weather.
- Be able to work as part of a team.

Previous experience in a similar role is advantageous but not essential.


This opportunity offers regular ongoing work.

Weekly Inductions Available

This role will start at 06.30 with approximate shift length of 8-10 hours.

Your working week will be Monday to Friday.


This role pays £12.67 per hour with overtime after 8 hours paid at time and a half.