Homerton Healthcare are seeking a confident and proactive Service Manager to oversee the day to day running of our Cancer Administration Service.

The Cancer Administration team at Homerton are a well respected team who are passionate about ensuring cancer patients are treated in a timely manner. We achieve this through effective booking and patient tracking processes. Our team also coordinate all cancer MDT meetings at the Trust.

We are excited about ongoing pathway improvements at Homerton such as the introduction of new straight to test pathways. There are opportunities for the Service Manager to be involved in several different improvement projects, working alongside the divisional teams.

The successful candidate will have previous experience of team management and working with clinicians. They will also be experienced in analysing and communicating data. Knowledge of the National Cancer Waiting Times Rules and Targets is also essential.

We welcome contact from potential applicants to discuss the role.



To support the provision and strategic development of cancer services at the Homerton Hospital in line with the NHS Long term Plan and Cancer Reform Strategy. To support the Trust achieving its cancer waiting times targets and National and Local Cancer Standards across all divisions.

To support the Cancer Team; ensuring that the work of the team and the delivery of cancer services are integrated into the business of the hospital.

To manage the day to day running of the Cancer Administration Team, including the Cancer Referrals Office and MDT Coordinator Team. Ensuring patients are booked and tracked in line with National Cancer Guidance.

To manage weekly, monthly and quarterly data submissions including but not limited to SACT, COSD and Cancer Waiting Times (CWT) data.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.




This advert closes on Thursday 28 Mar 2024

Proud member of the Disability Confident employer scheme

Provides general advice based on policies, procedures and legislation within authorised delegations. Well-developed organisation and time management skills with a demonstrated ability to manage work priorities and meet strict deadlines. Client DetailsReputable State Government Customer.Description Demonstrate the five ways of leading behaviours to deliver organisational outcomes for our customers, our people and communities for the Greater Good. Ensure that registration and licence products and services are performed in a timely and accurate manner by reviewing applications, DRIVES data, management information reports and related files in accordance with policy and procedures including applications for address suppression and vehicle dealing restrictions, manual refunds and driving instructor licences, and transactions relating to customer bad debt follow-up, fine default sanctions and CTP insurance mismatches. Ensure the integrity of RMS's driver and vehicle records by carefully assessing information received in relation to record amalgamation, suspected fraud and mobility parking authority misuse and maintain restrictions on DRIVES and prepare documentation to…

Click here to view more detail / apply for Customer Administration Officer

About Team Global ExpressTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.Why TGEWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.What we offerCompetitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.JOB DESCRIPTIONAbout Team Global ExpressTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing…

Click here to view more detail / apply for Administration / Customer Service Officer

The Team leader for Patient Administration is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.



The post holder will provide timely, efficient and effective Team leadership to the Private Care booking teams, ensuring that services are efficient, responsive, and deliver exceptional standards of customer experience to our users.

They will ensure that all operational performance KPI’s within the booking teams are achieved and drive forward improvements from learnings to ensure good service delivery and ways of working.

The post holder will directly line manage the Patient Navigators and booking admin roles.

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.

The post holder will provide timely, efficient and effective Team leadership to the Private Care booking teams, ensuring that services are efficient, responsive, and deliver exceptional standards of customer experience to our users.

They will ensure that all operational performance KPI’s within the booking teams are achieved and drive forward improvements from learnings to ensure good service delivery and ways of working.

The post holder will directly line manage the Patient Navigators and booking admin roles.


This advert closes on Thursday 28 Mar 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for a dynamic and motivated person to join the Moorfields Eye Hospital Workforce Support Team, part of the wider HR department.

Workforce Support Team offer a customer facing, first line advisory service for line managers and staff on a wide range of subjects, including terms and conditions of service, pay issues, and general enquiries. The role also covers regulatory issues such as visa expiries and liaising with our large overseas workforce to ensure the Trust is compliant.

Workforce Support Officer play an important part in ensuring staff pay is correct and managed in line with the payroll service providers schedule and needs to be an expert in managing changes on the system as required.

The role requires a great deal of attention to detail and accuracy in every aspect and successful candidates will need to offer a compassionate and caring attitude towards service users, often in difficult circumstances.

As a WSO, you will provide employees and managers across the Trust support and guidance on HR queries, as well as actioning transactional changes in ESR via the helpdesk.

You will also be responsible for monitoring, chasing and carrying out compliance checks for Fixed term contracts, Professional Registration, Right to Work and DBS.

You will build and maintain credible and productive relationships by working closely with specialist teams in the HR department, including; ER, e-Rostering, ESR Systems, L&D and Recruitment.

The Workforce Support Officer provides a high quality, efficient and responsive transactional and first line advisory service to Trust managers and staff.

Providing advice and support on a range of transactional and operational issues across all areas of the Trust for non-medical workforce issues.

The Workforce Services Officer is responsible for updating the Electronic Staff Record (ESR) for any approved changes to staff record and ensuring the correct authorization processes have been followed and is within the framework of the national terms and conditions for Agenda for Change.

Responding to staff queries about HR and HR systems via a helpdesk, phone calls and in person.

Actioning manager requests for changes to staff records in HR systems working to payroll deadlines.

Maintaining compliance for key compliance areas, DBS, Right to Work, Professional Registrations and Fixed Term Contract Expiries.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

To be the main point of contact for staff members and line managers to access the services of the HR and workforce directorate.

Develop a detailed knowledge of workforce Standard Operating Procedures (SOPs) and be able to direct queries to a successful and complete resolution, by providing information and advice on a wide range of topics and issues across the directorates functions.

To work to the Trust’s SOPs to resolve requests and when using Workforce Systems, taking care to implement key actions accurately and completely, aiming to meet operational target dates, deadlines and other priorities

To provide information and advice relating on application of the Standard Operating Procedures to other team members, work colleagues, managers and employees where this helps them deliver robust business outcomes.

To use language that is appropriate when providing advice and support – helping customers to understand the systems and processes they are working to, helping them to gain knowledge, understanding and confidence in day to day actions.

To use customer interactions as opportunities to identify, suggest and implement changes to continuously improve efficiency and customer service and ensure SOPs are updated with processes for new requests.

To respond helpfully and efficiently to queries via the Helpdesk, telephone and video conferencing within agreed Service Level Agreements (SLAs). Where appropriate, using standard letters or responses

To be aware of GDPR guidelines and in every aspect of data management, consider the requirements of confidentiality and data security for all personal information, ensuring all communications are handled appropriately within Trust policy and guidelines and highlighting and potential data breaches for the attention of senior management.

To use the experience of colleagues and partners, continue to develop an understanding of the whole operation environment (legislation, policy and processes) that impact data management and the business outcomes for the Trust, managers and employees.

To work collaboratively with team members to provide a consistent customer experience and excellent service that maintains high levels of customer satisfaction.


This advert closes on Sunday 17 Mar 2024

OUR PURPOSE IS ‘TO PROTECT’ WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Administration/Customer Support Officer 2x permanent full-time roles available (7.25 hr days) Office based roles in Singleton About the role: In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests. Your typical day will include: First point of contact for customers and or clients Manage incoming calls via a call queue Address any incoming emails Administer and coordinate the delivery of medical assessments Maintaining accurate information and file management Providing general administrative support About you: Your education, experience and skills include: HSC or TAFE equivalent Cert III in Business Administration (desirable) Previous administration experience in a medical practice or scheduling and appointment allocation (desirable)…

Click here to view more detail / apply for Administration/Customer Support Officer

Closes: 20 March 2024 Classification: Administrative Services Officer Class 3 Salary: $72,889 - $78,177 plus superannuation Position No: 50330 - 02GQ5 Directorate: Canberra Health Services Advertised (Gazettal date): 13 March 2024 Contact Officer: Leanne Muir on Leanne.Muir@act.gov.au or (02) 5124 3695 What can we offer you: City living without the traffic – click here to see why you should live in Canberra. Competitive pay rates and excellent working conditions within a tertiary hospital. Salary Packaging with many options that provide full fringe benefits tax concessions. Flexible working conditions. 11.5% Superannuation. Reimbursement of relocation expenses for interstate candidates (subject to review and approval). About the Role: The Occupational Medicine Unit (OMU) sits within the Division of Nursing, Midwifery and Patient Support Services and the OMU staff support the guiding principles associated with work health safety by protecting the workforce, patients, and the community. This support includes undertaking qualitative fit testing for health care workers and overseeing…

Click here to view more detail / apply for Administration Support Officer - Occupational Medicine Unit | Full-time Permanent

Overview:

The Workforce Management Manager is responsible for the strategic vision as well as tactical day to day operation of Contact Center Workforce activities for the primary bank Contact Centers as well as Enterprise direction and collaboration. They are responsible for the enablement of inbound and outbound Contact Center communication activities with M&T Bank customers. This role ensures effective workforce management strategy, process, and execution across the Contact Center, ensuring high quality services while meeting Service Level Agreements (SLA), improving call performance, increasing the use of resources and adaptation of technology to increase efficiency and achievement of metrics. The incumbent provides leadership and expertise on both short-term and long-term operations, budgeting, capacity planning, processes, and tool development to optimize the staffing strategy. This position is responsible for oversight of scheduling, as well as Command Center operations, including the recasts of daily projections on call volume demand, directing the scheduling of staff and training for appropriate skills-based routing based on historical and anticipated volume. The role also oversees the analysis of real time and historical contact center performance and identify opportunities to improve performance. The role oversees the identification and management of the communication of real time volume drivers and system outages that impact performance.

Location: This is a hybrid position out of Buffalo, NY, Bridgeport, CT or Millsboro, DE.

Primary Responsibilities:

• Interface regularly with Head of Enterprise Customer Contact and direct reports as well as other contact Department heads as a head of practice for Enterprise Workforce Management.
• Provide strategic direction and oversight to all Contact Center Workforce Management activities.
• Drive associated Scheduling and Command Center teams to ensure efficient staffing and achievement of all SLAs and other service-related metrics.
• Drive team that implements monitoring, analysis and reaction to real time contact volume both call and eventually chat support and associated service levels and staffing requirements.
• Trend real time call arrival patterns and adjust staffing accordingly.
• Establish a vision for Workforce Management System and build/maintain capabilities.
• Establish performance metrics and monitor workforce performance against established targets.
• Conduct regular analysis and audits of workforce data, identifying trends, gaps, and opportunities for improvement.
• Lead the development of workforce scheduling processes to ensure coverage and services levels. This includes but not limited to accurately maintaining current agent skill set inventory, agent group inventory, and schedule recruitment and training. identify real time call volume interruptions and system outages that impact Contact Center performance.
• Escalate Contact Center interruptions to appropriate business continuity leaders in a timely fashion.
• Create and maintain comprehensive reports and present actionable insights to senior management, highlighting areas for optimization.
• Ensure effective budget and risk management is in place, including the production of Contact Center budgets, accurate monthly monitoring, and year-end outcomes.
• Forecast and provide corporate direction for large scale one-time events such as large product launches or bank conversions.
• Provide leadership to the workforce management team, promoting a culture of accountability, collaboration, and new ideas.
• Coach and develop team members, ensuring their professional growth and skills enhancement.
• Foster a positive work environment that encourages teamwork and promotes a member centric approach.
• Manage schedule adherence reporting and banker feedback process. Perform additional duties as assigned.

Supervisory/Managerial Responsibilities:

Oversees a group of 5-10 directs and a group of 25-50 in total. Exercise customary managerial responsibilities. Responsible for the direction of multiple major Contact Center Departments. This position interacts with executive management.

Skills / Capabilities Required

Minimum eight years of experience scheduling and forecasting experience in a Contact Center environment with demonstrated experience with reporting/analytics responsibility or comparable business intelligence and modeling work required. Demonstrated proficiency in workforce management tools and software (e.g., workforce management systems, scheduling software, analytics tools, etc.). MS Excel, MS PowerPoint and/or MS Access skills required. Exceptional communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders. Demonstrated ability to work in a fast paced, dynamic environment and manage multiple priorities effectively. Detail oriented, with emphasis on accuracy. Capability to interact with Senior/Executive management.

Education and Experience Required:

Bachelor’s degree in a related field plus 7 years of relevant work experience or in lieu of degree, 11 years of relevant work experience in a call center or bank operations environment. Minimum two years of management experience required.

Education and Experience Preferred:

Genesys Cloud CX or Genesys WFM, Banking Industry Experience, Managing vendor partnerships, Budget setting/tracking experience.

9 years of relevant work experience or in lieu of degree, 13 years of relevant work experience in a call center or bank operations environment. Ten years of management experience required.

Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

An opportunity has arisen for the role of an Administration Assistant on our busy reception at Coleman House. The role will involve greeting our service users face to face and over the telephone system and providing administration support to the community team.


• Greeting service users face to face and over the telephone.
• Making room bookings for Coleman House.
• Confidently use electronic communication systems e.g. email and outlook in accordance with Trust policy.
• Be responsible for health and safety of yourself and visitors.
• Upkeep of the reception area, ensuring we are providing up to date information including restocking leaflets etc.
• Responsible for the collating of and distribution of all incoming post and the franking of outgoing post.
• Actively seek service user experience feedback.
• Ability to use Word to produce high quality documents / letters / reports.
• You will have a friendly and approachable manner and good attention to detail.
• You will be able to prioritise and organise work with the ability to meet deadlines.
• Use general office equipment eg photocopier, laminator, printer and franking machine.
• Be compliant with Trust mandatory training.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

The main responsibilities of this role are -
• Greeting service users face to face and over the telephone.
• Making room bookings for Coleman House.
• Confidently use electronic communication systems e.g. email and outlook in accordance with Trust policy.
• Be responsible for health and safety of yourself and visitors.
• Upkeep of the reception area, ensuring we are providing up to date information including restocking leaflets etc.
• Responsible for the collating of and distribution of all incoming post and the franking of outgoing post.
• Actively seek service user experience feedback.
• Ability to use Word to produce high quality documents / letters / reports.
• You will have a friendly and approachable manner and good attention to detail.
• You will be able to prioritise and organise work with the ability to meet deadlines.
• Use general office equipment eg photocopier, laminator, printer and franking machine.
• Be compliant with Trust mandatory training.

Please see job description for full details.


This advert closes on Wednesday 27 Mar 2024

Proud member of the Disability Confident employer scheme

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward.  We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care.  Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

0.8

Scheduled Bi-Weekly Hours

64

Work Shift

Day: 8 hours

Job Description

The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration.  The role supports operations by coordinating schedules for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Interviews patients either by telephone or in person to effectively schedule and register.  Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Obtains Authorizations if assigned.   Communicates patient out of pocket responsibilities for services provided to the patient using a "Patient Friendly" approach. May perform other duties as assigned.

Registration: Collects, verifies and updates patient demographic and guarantor information.  Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool. Collects   co-pays and patient's estimated out of pocket expense as appropriate.
  
Scheduling: Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor.  Ensures schedules are appropriate use of clinical resources. Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources.

Patient Satisfaction: This position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction. Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact. This process will also give the patient the appropriate instructions pertinent to their service, the financial liability as it relates to their scheduled service, and direction to the Hospital Service Department prior to their visit.

Qualifications

High School Diploma required, Associates degree preferred
Two (2) years medical office or medical insurance experience
Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone 
Excellent customer service skills 
High level of self-motivation and goal oriented with the ability to multitask
Team oriented
Positive, open-minded, and focused on continuous improvement 
Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy
Analytical and problem solving skills
Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously 
Able to type 25 words per minute
Scheduling or  hospital registration experience preferred
Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus.

Salary Range:

$34.74 - $43.06 USD Hourly

The Physical Requirements and Working Conditions of this job are available.  El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

Administration Officer | Campus | Haw Par Villa

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $2000 - $2500

Overview:

The Administration Officer is responsible to provide quality customer service to stakeholders, administration support to staff.

Job Duties:

• Dealing with enquiries from students and the general public via telephone, voicemail, fax, email and in person in a timely and professional manner
• Providing appropriate responses, services or referrals and reporting of enquiries to relevant staff where appropriate
• Provide accurate information and assistance to all stakeholders
• Assist with the processing of correspondence in a timely manner as required
• Contribute to the most effective and efficient management of resources by maintaining appropriate manual and computerised records and data bases i.e. electronic filing system
• Maintain stationery supplies and office inventory including ordering and reconciliation of accounts
• Manage freight, courier deliveries and reconciliation of accounts for these activities
• Collection and postage of mail
• Manage season parking for staff and reconciliation of accounts for these activities
• Organise office events and catering for office functions and meetings as required
• Be responsible for staff amenities i.e. Board Room, Pantry etc.
• Provide word processing and data entry support
• Assist with processing all student receipts
• Other General Duties as required

Job Requirements:

• With Diploma in Business Administration / relevant discipline
• With relevant customer service experience is added advantage
• Proficiency in Microsoft Office Suite skills i.e. Word, Excel, PowerPoint, Outlook

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

YSGOL AFON WEN - 3-16 SCHOOL
Reception / Administration Assistant
Salary: Grade 4 - £23,500 x 83.09%
Hours: 35 hours per week | Term-time only 39 weeks
Start Date: September 2024
NOR: 1200
We are very excited to advertise this key role in our structure. The Receptionist and Administrative Assistant will deliver an exceptional level of customer service, ensuring an efficient, friendly and courteous welcome to all visitors. They will answer telephone enquiries, deal with front desk queries, facilitate hospitality and any other duties that may reasonably be expected or assigned to include clerical, administrative, reprographics, and financial support to the school.
Our new ‘All Age School’ will open on the existing Hawthorn footprint in September 2024. The £28 million new build and renovation of existing buildings is already progressing, and this investment will provide an excellent 21st century learning facility for 1200 pupils, and our wider community. It is an exciting and important milestone in the changes to educational provision for all learners in the wider catchment of Hawthorn and we hope that you will want to be part of our journey.
Ysgol Afon Wen will ignite the spark in every child’s learning journey. We will immerse ourselves in three clear phases; to ensure all pupils - ‘Activate’, ‘Advance’ and ‘Achieve’ personal learning success and shine brightly throughout their time with us. It is our vision and commitment that all pupils will experience an outstanding, inclusive educational offer, irrelevant of age or ability by immersion in a truly All Age learning experience.
Ysgol Afon Wen is not the creation of a large primary and secondary school on one site, but the development of a truly inclusive 3-16 school, which will embrace the best of innovative and high impact practice.Please note to apply for this position you are required to complete the online application form on the Schools Recruitment Website. If you do not complete the online application, you will not be considered as having applied for the post.The closing date for this post is Thursday 21st March at 12 midnight.
PROTECTING CHILDREN AND ADULTS AT RISK IS A CORE RESPONSIBILITY FOR THE SCHOOL AND COUNCIL. IN ADDITION TO THIS SAFEGUARDING RESPONSIBILITY, THE SUCCESSFUL APPLICANT FOR THE ROLE WILL ALSO BE SUBJECT TO AN ENHANCED DISCLOSURE AND BARRING SERVICE CHECK.
Council and School values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender, including those with non-binary identities, religion or belief or pregnancy and maternity. We offer a number of staff networks for employees including the Allies Network, a Disability and Carers Network and Perthyn our LGBTQ+ Network.
An application submitted for this post in Welsh will not be treated less favorably than an application made in English.

**Admin Support Administrator**

**Tipton**

**£23,000-£25,000 D.O.E.**

**Monday-Friday day shifts**



Our client is a multi-disciplined, civil engineering and utility contractor operating nationally, providing a range of utility and civil engineering services including multi-utilities. Based in Tipton and established for more than 40 years, they are framework partners with several major utilities, driven by a commitment to maintaining and developing solid client relationships, and they continue to diversify and reinforce our reputation for delivering quality you can build on.

Our client want to work with people from every background, so they are passionate about building a diverse workforce that represents the clients they support. We therefore, welcome applications from everyone who meets the essential criteria for the role.

Admin support administrators are responsible for several functions in the organisation, but their main responsibilities will be:


* Dealing with incoming and outgoing correspondence
* Data entry, retrieval and database maintenance
* Filling and archiving
* Creating and managing documents, spreadsheets and presentations
* Compiling reports
* Photocopying, scanning and filing
* Scheduling meetings
* Problem Solving
* Invoice Signing off
* Assisting with damage invoicing

Skills Required and Experience:


* Confident and friendly telephone manner
* Ability to thrive under pressure
* Good organisation skills
* Attention to detail
* Key Relationships
* Confident with Microsoft Offiice - Excel, Word and Outlook
* Previous experience in administration is essential
* Experience in Fleet/Plant Hire sector would be an advantage.

We operate from several prime locations. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

#INDOPCMP23

Care Co-ordinator

• Team: Early intervention service
• Band: 6
• Location: London
• Work Pattern: Monday - Friday, 09:00 - 17:00
• Pay rate: £27-30 per hour
• Must be an RMN, SW or OT

Responsibilities;

• To manage a caseload of young clients between 17 and 35 who have experienced a first episode of any psychotic illness.
• To work closely with other members of multi-disciplinary team.
• To assess health and social care needs and negotiate care plans with service users and their carers, remaining objective when working with diagnostic uncertainty.
• To undertake risk assessments according to trust policy.
• To ensure delivery of care plans in partnership with multi-disciplinary colleagues and a range of health and social care agencies, within the CPA structure.

Please get in touch if you are interested in this role and have any questions, or would like to apply.