Total 8 waitress job vacancies in Bukit Jelutong, Selangor

Job Description

• Warmly welcome and greet our customers to the café / bistro
• Will learn to possess good product knowledge and be well-versed in all our menu items served in the café / bistro
• Confidently present the menu and propose / upsell different food & beverage choices to our customers
• Place orders through the point-of-sale (POS) system and help serve orders to the tables accurately
• Assist in clearing and resetting of tables according to hygiene standards and requirements
• Maintain a high standard of cleanliness for the service station
• Any other ad hoc duties as assigned by the management relating to the service and cleanliness of the café / bistro

Requirements:

• Capable of providing excellent customer service with a can-do attitude
• Possess excellent communication and interpersonal skills
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow team members as part of a team
• Able to work on weekends and public holidays (5-day roster)
• Part-Time positions are available as well ($12 to $15 an hour)
• Additional Allowance will be provided if weekly sales target is acheived

Job Brief:

Waiters or Waitresses are responsible for taking orders and serving food and beverages to guests. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Job Responsibilities:

1. Greet and escort customers to their tables.
2. Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
3. Prepare tables by setting up linens, silverware and glasses.
4. Inform customers about the day’s specials.
5. Offer menu recommendations upon request.
6. Up-sell additional products when appropriate.
7. Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
8. Check customers ID to ensure they meet minimum age requirements for consumption of alcoholic beverages.
9. Communicate order details to the Kitchen Staff.
10. Serve food and drink orders.
11. Check dishes and kitchenware for cleanliness and presentation and report any problems.
12. Arrange table settings and maintain a tidy dining area.
13. Deliver checks and collect bill payments.
14. Carry dirty plates, glasses and silverware to kitchen for cleaning.
15. ID specifications for reservations (e.g. parties).
16. Follow all relevant health department regulations.
17. Provide excellent customer service to guests.

Job Requirements:

• SPM holder
• Minimum 1 year in knowledge Food and Beverage basis
• Microsoft Office
• POS system
• Strong communications skills and excellent
• Team player and able to train and mentor team member
• Ability to create excellent working relationships with all levels within the hotel

• General Management
• Customer Services
• F & B
• General Work
• Taking orders from the customer
• Serve food and beverages to customer
• Responsible for clearing, collecting and returning food and beverage items to the proper area
• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Checking in on dining customers to enquire about food quality and service
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
• Monitoring the restaurant’s cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service
• Resolving customer complaints in a professional manner
• Able to handle work in a fast-paced environment
• 6 days work week including weekends and public holidays

Job Description: Waiter in Chinese Restaurant

We are looking for a versatile and customer-focused individual to fill the position of Waiter in our esteemed Chinese restaurant. As a bilingual English and Chinese speaker, you will serve as a crucial link in providing exceptional service to our guests, both in the dining area and with delivery orders. You must also be proficient in handling our POS system to ensure seamless transactions and efficient order processing.

Responsibilities:

1. Warmly welcome guests and guide them to their tables, offering menus and assistance as needed.
2. Provide detailed explanations of menu items, make recommendations, and accurately record guests' orders.
3. Ensure timely delivery of food and beverages to guests, both in the dining area and for delivery orders.
4. Handle cash and card transactions using the POS system, providing accurate receipts and processing payments efficiently.
5. Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders.
6. Manage delivery orders, including receiving, processing, and dispatching them to customers in a timely manner.
7. Address guest inquiries, concerns, and complaints courteously and professionally, escalating issues to management when necessary.
8. Maintain cleanliness and organization of the dining area, service stations, and delivery counter.
9. Collaborate closely with team members to optimize restaurant operations and uphold service standards.
10. Uphold food safety and hygiene standards at all times, ensuring compliance with health regulations.

Requirements:

1. Fluent in both English and Chinese to effectively communicate with guests and team members.
2. Previous experience in a restaurant setting, with knowledge of POS systems and order processing procedures.
3. Exceptional customer service skills with a friendly and approachable demeanor.
4. Ability to multitask and thrive in a fast-paced environment, handling both dining and delivery orders simultaneously.
5. Strong attention to detail and accuracy in processing orders and payments.
6. Availability to work flexible hours, including evenings, weekends, and holidays.
7. Physical stamina to stand for extended periods, lift/move heavy trays, and handle delivery packages.
8. Familiarity with Chinese cuisine and cultural norms is advantageous.
9. Positive attitude, adaptability, and willingness to learn and grow within the role.
10. Possession of a valid food handler's permit or willingness to obtain one upon hire.

If you possess the above qualifications and are eager to contribute to our team, please submit your resume and a cover letter highlighting your relevant experience and interest in the position. We look forward to reviewing your application and potentially welcoming you to our restaurant team.

JOB RESPONSIBILITIES:

• Customer service according to procedures and standards.
• Assisting and ensure a smooth daily service operations (opening and closing of outlet, taking orders,
• table setting, cleaning outlet etc.)
• To ensure that all pre-opening duties are completed on daily basis.
• Basic cashiering duties.
• To provide service according to procedures and standards established by the F&B department.
• To handle the beverages.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes,
• drink list, wine list and methods of preparation and preparation time.
• To recommend and promote all items on the menu or specials to guests.
• To take daily inventory including for bar and report any loss or damage.
• To handle guest complaints and feedbacks effectively and communicate to the immediate
• supervisor for follow up.
• To maintain a high standard of personal hygiene, appearance and deportment at all times.
• To clean up section area after service and maintain cleanliness of the area.
• Coordinate with the stewards, kitchen staff, bar staff to ensure smooth operation and guest
• satisfaction.
• Help other areas of the restaurant such as answering telephones and completing financial
• transactions.
• Maintains the table culture and restaurant ambience at all times.
• To perform other related duties as required by outlet manager.

Waiter / Waitress Job Description for Japanese Restaurant

Description

• Assisting in daily service operations (take orders, serves food, table settings, clear table, clean the outlet, etc.)
• Ensuring the cleanliness and hygiene are kept up to standards.
• Any other ad-hoc duties assigned by superiors.

Job Requirements:

• 5/6 Working Days
• Must work on Weekends
• Interest applicants, please drop your resume at Jason.tan@kaijou.com.sg

• help in handling day-to-day operations to deliver a good service for our guests consistently
• help in control the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction.
• handle regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• treat all guests according to standards.
• be sure of proper festive decorations and food are displayed in order.
• help food and drink recommendations to guests.
• help in carrying out administration duties include stock ordering, staff roster, billing, daily report and duty assignments
• settle personnel problems, hire new staff, and evaluate staff performance
• having a busy and fast-paced role with varied duties

Job Highlights

• Within 5-minutes walk from/to Orchard MRT & bus-stops nearby
• Competitive Salary
• Passionate and Good working Environment

Job Description

Job Responsibilities:

• Maintain a basic knowledge of food and drinks menu.
• Ensure that the mise-en place is completed prior to service and continually replenished.
• Provide excellent service on the dining experience to all guests.
• Responsible for the cleanliness of the restaurant, to assist in the clean presentation of the restaurant as a whole. All chairs and table arrangements are clean and in order.
• Assist fellow colleagues to prepare and set up in the restaurant for food service.
• Expected to offer suggestions and recommendation, such as wine/ sake pairing.
• Carrying out any other duties as assigned by the manager.

Job Requirements:

• Positive, Cheerful, Energetic, Fun, Punctual
• Good communication skills
• Able to work split shift including weekends and public holidays.
• Candidate must possess minimum Secondary level education
• Team player
• Excellent attention to details
• Possess a well groomed, professional appearance

Other Information

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Food & Beverage Services Management or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): interpersonal skills, communication skills, self motivation, time management, adaptability
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent.

Please submit your updated resume in MS Word format by using the APPLY NOW BUTTON. Our team will get back to you soon for a confidential discussion.Applicants who possess relevant experience for the above responsibilities are most welcome to apply.If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. Please include the following information in your resume:

• Education Background
• Work experiences in point forms
• Reason(s) for leaving
• Current and expected salary
• Date of availability / Notice Period

We wish you all the best in your career search.