Total 5 tourism management job vacancies in Others category in selangor

Job Brief

We are looking for a proactive and highly ambitious Client Management Specialist/Executive (Key Account) who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed. Reporting to Head of Gateway, as Client Management Specialist/Executive, your responsibilities also include overseeing client accounts, executing campaign plans, maintaining reports, and monitoring solution strategies.

Key Responsibilities:

• Responsible to handle special given task such as affiliates, partnerships, new channels or other new value added to help overall clients business growth.
• Responsible to prepare an annual plan/ JBP with target setting in compliance to client’s business direction.
• With high demand planning skills including stocks purchase or replenishing plans.
  Assist to provide guidance and training to the Key Account Associates. Demand training from platforms if required.
• Core responsibilities include relationship building, manage supply chain including demand planning/ stock management, campaign promotion management and monitoring, run business analytics & suggest solutions, ensure operation performance is up to KPI set and prepare required reports/ post mortem/ billings.
• Maintain close relationships with clients and strategic partners. Ensure clients issues are addressed and fixed in a timely manner. Monthly meeting & daily communication with client and platform PIC is necessary.
• Establish marketing planning and execution by employing business analytics to recommend and execute marketing strategy for clients assigned to complement to client’s overall business planning.
• Coordinate with internal departments: operation team, listing team, content marketing team, customer service team to make sure key elements are provided to each team to ensure key function of these teams can be operated smoothly.
• Coordinate with Business Intelligence to plan new and restructured existing reports for business analysis.
• Prepare reports and conduct performance reviews with clients and the marketplace on weekly or monthly basis.
• Maintain master product list accuracy and process billings such as statement, claim invoices efficiently on a timely manner.
• Conduct stock take and reconcile inventory reports (if required).
• Strive to push new initiatives to improve all SOP and processes.

Requirements:

• Experience in account management, retail procurement or project management in the fields of e-commerce advertising will be an added advantage
• Experience with online marketing/ merchandising and or campaign planning is a plus
• Bachelor’s degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred
• Fluent and proficient in English language, Mandarin will be an added advantage
• Minimum 1-2 years experience in eCommerce Compulsory criteria in eCommerce knowledge.

Perks & Benefits

• Casual dress code
• Regular team activities
• Medical insurance
• Personal development opportunities

職位簡介

我們正在尋找一位積極主動且雄心勃勃的客戶管理專家/執行官（大客戶）來處理我們的客戶帳戶。您將與客戶建立並維持牢固的關係，成為所有關鍵客戶事務的主要聯絡人，預測客戶的需求，確保滿足客戶的目標，並幫助客戶取得成功。作為客戶管理專家/執行官，您向 Gateway 主管匯報，您的職責還包括監督客戶帳戶、執行活動計劃、維護報告和監控解決方案策略。

主要責任：

• 負責處理特殊的任務，例如附屬公司、合作夥伴、新通路或其他新的增值服務，以幫助客戶整體業務成長。
• 負責制定年度計畫/JBP，並根據客戶的業務方向設定目標。
• 具有高需求計劃技能，包括庫存購買或補充計劃。
  協助為大客戶同事提供指導和訓練。如果需要的話，請要求平台進行培訓。
• 核心職責包括建立關係、管理供應鏈（包括需求規劃/庫存管理、活動促銷管理和監控）、運行業務分析和建議解決方案、確保營運績效達到設定的KPI 並準備所需的報告/事後分析/賬單。
• 與客戶和策略夥伴保持密切的關係。確保客戶的問題得到及時處理和解決。每月例會以及與客戶和平台 PIC 的日常溝通是必要的。
• 透過利用業務分析為客戶推薦和執行行銷策略來建立行銷計劃和執行，以補充客戶的整體業務計劃。
• 與內部部門：營運團隊、上市團隊、內容行銷團隊、客戶服務團隊進行協調，確保為每個團隊提供關鍵要素，以確保這些團隊的關鍵功能順利運作。
• 與商業智慧協調，規劃新的和重組的現有報告以進行業務分析。
• 每週或每月與客戶和市場一起準備報告並進行績效評估。
• 保持主產品清單的準確性並及時有效地處理帳單，例如報表、索賠發票。
• 進行盤點並核對庫存報告（如果需要）。
• 努力推動新措施來改善所有 SOP 和流程。

要求：

• 具有電子商務廣告領域的客戶管理、零售採購或專案管理經驗將是額外優勢
• 有線上行銷/推銷和/或活動策劃經驗者優先
• 本科及以上學歷，電子商務/工商管理/行銷/金融專業優先
• 流利且精通英語，普通話將是一個額外的優勢
• 至少 1-2 年電子商務經驗 電子商務知識的強制性標準。

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 個人發展機會

Job purpose

• To support the overall business objectives of the Group by managing enterprise risks, including Environment, Social and Governance (“ESG”) risks.
• To ensure diligent management of enterprise risks throughout the Group.
• To inculcate risk awareness in the Group.
• To assist in implementing strategies, policies, and organizational structure for the management of risks.

Key Responsibilities

• Provide guidance and direction to the Risk Management Team.
• Keep abreast with emerging risks and report them to the Board Risk Committee.
• Regular communication with the Board of Directors.
• Acquire a general understanding of the processes of every department.
• Conduct quarterly risk assessment with the respective entities.
• Travelling often for risk workshops and discussions with departments.
• Prepare quarterly reports for presentation to the Risk Management Committee.
• Monitor Group-wide enterprise risks and assessing the effectiveness of controls.
• Improving the risk management procedures and measurement methodologies.
• Identify and incorporate ESG and Climate related risk and controls into the relevant departments.
• Undertake any other tasks as and when assigned by the Management.

Skills Required

•  Being friendly, patient, and easy going when approached by people (good interpersonal and communication skills).
• Ability to think critically and voice out concerns diplomatically.
• Self-driven & independent in handling task assigned.
• Being proactive, meticulous, good monitoring and follow up skills, good interpersonal and communication skills.
• Able to multitask to complete task assigned to meet deadlines.
• Completes ad-hoc task within deadline with minimal mistakes as and when assigned by the superior.
• Radiates confidence and leadership qualities in guiding the team.
• Initiates on ideas to improve the Risk Management function.

Qualifications

• Candidate must possess relevant qualification in Enterprise Risk Management and have work experience of minimum 5 years in the Risk Management related field.

Requirements include:

• Able to communicate fluently in English and Bahasa Malaysia.
• Excellent written communication and proficiency with technical reports at board standard. Advanced skills in Microsoft Office Suite.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership

工作目的

• 透過管理企業風險，包括環境、社會和治理（「ESG」）風險，支持集團的整體業務目標。
• 確保全集團企業風險的勤勉管理。
• 向集團灌輸風險意識。
• 協助實施風險管理的策略、政策和組織架構。

主要責任

• 為風險管理團隊提供指導和指導。
• 隨時了解新出現的風險並向董事會風險委員會報告。
• 與董事會定期溝通。
• 對每個部門的流程有一個整體的了解。
• 與各自實體進行季度風險評估。
• 經常出差參加風險研討會並與各部門討論。
• 準備季度報告提交給風險管理委員會。
• 監控集團範圍內的企業風險並評估控制措施的有效性。
• 改進風險管理程序和衡量方法。
• 識別 ESG 和氣候相關風險和控制並將其納入相關部門。
• 承擔管理層指派的任何其他任務。

所需技能

• 與人接觸時表現得友善、耐心、隨和（良好的人際互動和溝通技巧）。
• 能夠批判性思考並以外交方式表達擔憂。
• 自我驅動和獨立處理分配的任務。
• 積極主動、細緻，有良好的監控和跟進能力，良好的人際溝通和溝通能力。
• 能夠同時處理多項任務，在截止日期前完成分配的任務。
• 在上級分配的期限內完成臨時任務，盡量減少錯誤。
• 在指導團隊時散發出自信和領導能力。
• 提出改善風險管理職能的想法。

資格

• 候選人必須具備企業風險管理相關資格，並在風險管理相關領域擁有至少5年的工作經驗。

要求包括：

• 能夠流利地用英語和馬來語溝通。
• 具有出色的書面溝通能力，並熟練符合董事會標準的技術報告。 Microsoft Office 套件的進階技能。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會
• 健身會員資格

As Operations Support trainee you will strongly contribute for achievement of below tasks:

• Secure operations in the warehouse are executed to meet excellence in operations and collaboration with the External Service Provider (ESP) and other relevant stakeholders (Customs, Supply Operations, Retailers, etc.).
• Coordinate and optimize inbound and outbound planning execution tasks to secure goods delivery within the agreed parameters.
• Support development and implementing the warehouse's mapping strategy, including picking activity to optimize efficiency and continuously improve in-warehouse processes, in collaboration with service providers.
• Follow up on activities of the ESP in the warehouse unit to achieve expected results and initiate corrective actions with the goal of improving service standards at the lowest possible costs.
• Update, follow up and communicate KPI’s (inventory, quality, efficiency).
• Contribute to improving and optimizing the local ways of working.

As System Support trainee you will strongly contribute for achievement of below tasks:

• Work closely with the local team to improve logistics operations through our warehouse management systems.
• Monitor daily and weekly operations and identify potential risks or improvement needs.
• Provide reports related to the performance of the systems.
• Addresses issues to systems vendors.
• Take part in the regional Warehouse Management Systems meetings, propose change requests & performs the ROI analysis of new change requests on behalf of local unit.
• Ensure the WMS complies with relevant audit requirements.

During the first year, you will gain the knowledge and experience needed by working alongside our experts. You will also have a chance to join educations and field trips to learn in the reality of our business.