Total 472 tourism management job vacancies in HLT-Hong Leong Tower

Job Duties:

• Ensure consistent quality of food and beverages for all customers.

• Provide excellent customer service at the counter.

• Adhere to health, safety, and sanitation guidelines to maintain hygiene standards.

• Maintain cleanliness of preparation and counter areas.

• Handle cash transactions.

• Plan, recruit, and schedule monthly duty rosters for drink stall staff.

• Submit staff attendance and leave records to the office for payroll processing.

• Analyze the cost of goods sold and ensure staff meet monthly KPI sales targets.

• Review financial transactions such as budgets and payroll records.

• Manage service performance and employees during shifts in the absence of the Outlet Manager, including training, providing support during busy periods, addressing customer complaints, and maintaining positive relationships with the store to ensure maximum customer satisfaction.

• Act as the primary point of contact for customers, ensuring consistent and fair handling of customer complaints and adherence to company policies.

• Follow closing procedures in accordance with company policies and procedures to minimize financial risk.

• Foster two-way communication and cultivate an environment of ownership, motivation, and teamwork.

• Manage day-to-day food and beverage operations within budgetary guidelines and to the highest standards.

• Design exceptional menus, purchase goods, and implement necessary improvements.

• Conduct monthly inventory in the designated store.

• Perform other ad hoc duties assigned by the Manager.

Requirements:

• Minimum 2 years of experience working in a coffee shop environment.

• Willingness to work long hours and weekends.

• Up-to-date with food and beverage trends and best practices.

• Proficiency in various computer software programs (MS Office, restaurant management software, POS system).

• Experience in handling customers and resolving problems efficiently.

At SIT's Professional Officers Division (POD), we bring our rich industry experience and technical skills into the workplace to create a conducive environment where applied learning and innovation take place.

Reporting to the Team Lead of Resource Planning and Management (RPM), the incumbent will work with relevant stakeholders to analyze and understand the process workflows in the division before proposing solutions through technology and automation to improve operational productivity and efficiency. This includes looking at best practices and propose agile, robust and intuitive workflows that lead to better work outcomes.

Key Responsibilities

1. Assist in developing and implementing dashboards, reports and visualizations for tracking and monitoring of Division’s key performance indicators.
2. Facilitate/ conduct training and provide guidance to various process owners and end users in the usage of the implemented solutions.
3. Execute divisional events and activities that focus on sharing of automation best practices.
4. Participate in User Acceptance Testing for any system enhancement or upgrade arising from process improvement initiatives.
5. Undertake any other duties assigned by the Director or supervising officer to ensure efficient operation of the Division.

Job Requirements

1. Good University Degree, preferably in Business Administration/ Management or relevant field and experience, with around 3 years of work experience in a similar education or corporate environment.
2. Knowledge in Excel VBA to load and transform raw data is highly desirable.
3. Knowledge in data collection, data manipulation and using appropriate tools and techniques for visualization and analysis will also be an added advantage.
4. Working knowledge and experience in process automation tools such as Robotic Process Automation (RPA) would be advantageous.
5. Proficient and familiar with Microsoft Office tools.
6. Possess an open mind and be able to adapt to a fast-changing environment.
7. Have strong project management skills and attention to detail, and willing to take on responsibilities in a dynamic environment.
8. Able to manage projects, including creating project plans, tracking progress, and reporting on results.
9. Ability to effectively communicate with a wide range of individuals in a diverse community and possess the confidence to front different parties.
10. Ability to work as a team member among multiple stakeholders and exhibit leadership skills.

About the team you are joining

Reporting to the Director, Settlement Risk Management, the Head, Settlement Risk Management leads, develops and manages the Settlement Risk Management team in Singapore, responsible for the execution of the risk management activities related to Agencies, Airlines and Financial Security Providers in IATA Financial Settlement Systems. The position is responsible for assuring the secure operation and delivery of risk management services, in accordance to the global Standard Operating Procedures (SOPs) and the IATA Settlement Risk strategy and in line with the targets set by the organization and the industry, with strong internal controls, process integrity, continuous improvement and efficiency.

What your day would be like

• Responsible for the Agency and Financial Security Providers activities for companies based in Asia Pacific in addition to Airline Settlement Risk Management activities for companies in Asia Pacific and North Asia.
• Lead the Singapore-based Settlement Risk Management team to ensure all SOPs are executed in compliance and integrity adhering to IATA’s Financial Settlement Systems resolutions and regulations, global and local financial criteria and other risk assessment and mitigation policies and with the maximum operational process performance and efficiency in accordance to the established KPIs.
• Direct the annual financial reviews and risk assessment monitoring processes (e.g. SMAP, EDS, MIR, etc.), in compliance with IATA Resolutions and Standard Operating Procedures (SOP). Responsible for liaising with the external financial assessor(s) in relation to regional performance issues.
• Recommend and initiate suspension processes when a participant does not meet its obligations
  Responsible for appointing and managing strong Financial Security Providers, to underpin the risk exposure to airlines operating in BSPs and CASS.
  
  Responsible to lead the recovery of encashment of financial securities to maximize the recovery of industry losses.
• Lead and responsible for ensuring the proper review and development by Country Offices of local financial criteria for the markets in scope.
• Ensure the teams provide the best customer orientation, fast customer service Level 3 queries, in a 24/7 environment, and back-up the other teams in Madrid and Beijing.
• Ensure a rapid and effective communication to Members with regards to all IATA Passenger and Cargo risks, in coordination and alignment with communications standards agreed with the Agency Program Governance team and groups.
• Be present in global Governance forums and attend key customers on matters related to Agency/Airline Risk Management when required.
• Assist the Director, Settlement Risk Management, with the rest of the Heads in the managing and coordination of the area activities and initiatives including development of a robust Airline risk management strategy.
• Responsible for providing inputs to the Settlement Risk Strategy for the best effectiveness of Industry Risk targets, as well as inputs to the SOPs and tools to improve the processes and effectiveness.
• Lead and coach teams and individuals, developing their capabilities through effective talent management, recruitment and succession planning.

We would love to hear from you if

• You have a university Degree in a relevant discipline. MBA would be an asset.
• 10 years professional experience in the industry, or in the area of financial / credit risk management.
• Strong grasp of accounting principles and financial analysis.
• Experience in decision making and running complex and time-critical activities.
• Proven ability to effectively lead and manage large operational teams is a must, with a key focus on effectiveness and efficiency.
• Independent, energetic, conscientious and self-motivated working attitude.
• Good executive and communication skills to interact with senior management.
• Fluency in English; knowledge of other regional languages would be an asset.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Purpose

Candidate will join Executive Education at Lee Kuan Yew School of Public Policy in which the main mission is to empower leaders with the skills to thrive in a complex, fast changing world.

The Lee Kuan Yew School of Public Policy Executive Education consists of a highly trained, fast-moving, and client-oriented team dedicated to marry innovative policy practices with the latest theories and approaches in public policy and administration to deliver top educational experiences to our clients.

Candidate will play a pivotal role in providing support in ensuring smooth delivery of high quality executive education programmes and efficient daily business operations.

The ideal candidate will be proactive, dependable, with a passion for process improvement and capable of multitasking in a fast-paced environment.

Responsibilities

Finance

• Processing payments to vendors/suppliers/Faculty/Speakers
• Submitting request to create vendors/suppliers/Faculty/Speakers accounts in NUS system
• Generating billing document to customers/clients
• Preparing internal journal documents
• Preparing documents for filing of tax in the various regions of clients
• Submitting staff claims/ travel requests in NUS system

Procurement

• Submitting purchase request in NUS system
• Performing Goods Receipt in NUS system

Programme Logistics

• Preparing engagement letters and contracts to Faculty/Speakers
• Preparing programme evaluation report
• Upkeeping data entry to facilitate data analysis across all programmes
• Ensuring data integrity for the department

• Keeping records of payments made, completed requests, etc
• Supporting Programme Manager in programme preparation and delivery when required
• Performing stock take of programme supplies, office supplies, IT supplies, etc
• Supporting onboarding administration for new staff

Any other duties assigned.

Qualifications

- Minimum ‘O’ levels
- Basic knowledge in MS Word and Excel
- Has a good command of spoken and written English
- Detail oriented and a team player

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, maritime infrastructure, and new sustainable technologies. Founded in 1955, BW controls a fleet of over 450 vessels and other floating assets, including oil production, gas import terminals, and wind-farm installation. The Group's fleet of over 200 LNG and LPG ships constitutes the largest gas fleet in the world. In the renewables space, the Group has investments in solar, wind, batteries, biofuels and water treatment. BW has nine publicly listed affiliates on the Oslo and New York Stock Exchange. Our main operating centres are in Singapore, Copenhagen, Oslo, Houston, London, Manila, Mumbai and Rio de Janeiro.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

You will embark on a 2-year accelerated development programme with rotations across selected departments/ teams to gain broad-based exposure and insight into the business. You will undertake stretch assignments, challenging projects and spearhead new initiatives under the mentorship of assigned coaches. After each rotation, you will share your learnings and recommend improvements to business processes to your coaches.

You will have the opportunity to enhance your learning and develop a strategic and global mindset in our organisation.

QUALIFICATIONS

• Bachelor's Degree from a recognised university, specialising in Finance, Accountancy or related disciplines
• Global mindset with excellent communication and interpersonal skills
• Good analytical skills
• Able to work independently as well as in a team environment
• Enthusiastic, strong integrity, self-motivated and able to multi-task
• No prior working experience required
• Role will be based in Singapore for the duration of the 2-year programme. However, international mobility and willingness to travel is essential as you may take on international rotation or assignments to our overseas offices during the 2-year programme or upon completion of the programme.

OTHER INFORMATION

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

Please note that your application will be sent to and reviewed by the direct employer - BW Maritime

About your role

Technical Writing and Documentation

· Develop, write, and maintain user guides to facilitate user onboarding.

· Ensure all documentation is technically accurate and user-friendly, enhancing the overall user experience.

Video Tutorial Production

· Produce instructional videos that effectively demonstrate product features and operational procedures.

· Work closely with the product team to verify content accuracy and collaborate with media specialists to ensure high-quality video production.

Product Management Support

· Assist in product discovery processes utilizing market surveys, competitive analysis, and direct customer feedback.

· Support feature prioritization and collaborate with technical teams to steer product development.

- Track and report on product development tasks, preparing products for scalability in diverse markets, both locally and internationally.

Requirements:

· Solid foundational knowledge of software and product engineering principles. Exceptional communication skills, with a strong proficiency in technical writing and previous experience producing video tutorial content.

· Familiarity with project management tools such as Jira and Confluence; prior experience is a plus.

· Proven ability to work effectively within a team and coordinate with multiple stakeholders.

· Excellent written and oral communication skills.

Responsibilities:

1. Collaborate with cross-functional teams (i.e., A*STAR Research Institutes, A*STAR Biomedical Research Council (BMRC), A*STAR Science and Engineering Research Council (SERC) and Innovation & Enterprise (I&E), Corporate Group and HQ Procurement) to forecast demand and to identify, execute new and/or existing Demand Aggregation projects in Consumables and Services to achieve cost savings and efficiency.
2. Negotiate contracts, terms, and conditions with suppliers.
3. Managing a list of approved suppliers and perform as functional bridge amongst suppliers as well as internal stakeholders. Evaluate and select suppliers based on performance and quality.
4. Build and maintain strong relationships with key suppliers to ensure a stable supply chain.
5. Coordinating the administrative tasks (i.e., business review meetings, etc) with the suppliers.
6. Preparing and populating monthly reports.
7. Participating and assisting with ad-hoc projects.

Requirements:

1. Diploma in any relevant fields with 1 - 2 years relevant experience
2. Experience in biomedical or engineering consumables purchasing is advantages
3. Possess strategic thinking skills and attention to details.
4. Strong team collaboration skills.
5. Adaptability and ability to thrive in a fast-paced environment.
6. Strong analytical and problem-solving skills.
7. Excellent negotiation and communication skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Responsibilities:

1. Collaborate with cross-functional teams (i.e., A*STAR Research Institutes, A*STAR Biomedical Research Council (BMRC), A*STAR Science and Engineering Research Council (SERC) and Innovation & Enterprise (I&E), Corporate Group and HQ Procurement) to forecast demand and to identify, execute new and/or existing Demand Aggregation projects in Consumables and Services to achieve cost savings and efficiency.
2. Negotiate contracts, terms, and conditions with suppliers.
3. Managing a list of approved suppliers and perform as functional bridge amongst suppliers as well as internal stakeholders. Evaluate and select suppliers based on performance and quality.
4. Build and maintain strong relationships with key suppliers to ensure a stable supply chain.
5. Coordinating the administrative tasks (i.e., business review meetings, etc) with the suppliers.
6. Preparing and populating monthly reports.
7. Participating and assisting with ad-hoc projects.

Requirements:

1. Diploma in any relevant fields with at least 5 years of relevant experience
2. Experience in biomedical or engineering consumables purchasing is advantages
3. Possess strategic thinking skills and attention to details.
4. Strong team collaboration skills.
5. Adaptability and ability to thrive in a fast-paced environment.
6. Strong analytical and problem-solving skills.
7. Excellent negotiation and communication skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Be open to learn new things and enjoy the learning journey
• Drive daily operations and service of all areas of business
• Job rotation between various departments
• Participating in meetings, workshops, and events
• Compiling analysis and making presentations to other team members
• Completing fieldwork and providing evaluation analysis of the company’s services
• Gaining knowledge of management viewpoints, company policies, protocols, and processes
• Fulfilling any requirements and meeting goals set out at the start of the traineeship
• Observe experienced staffs to acquire knowledge of methods, procedures, and standards required for performance of departmental duties
• Provide support as needed in the various departments, including data-entry, presentation creation, strategic planning, client service matters as needed

Requirements

• Minimum Diploma and above
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Research Associate (Biorisk Management: Projects Development)

Job Description

The Asia Centre for Health Security (ACHS) at the National University of Singapore School of Public Health (NUS SPH) is seeking a Research Associate with experience to support Centre leadership in developing biorisk management projects, focused on biosafety and biosecurity in Asia and beyond.

The RA will work with the Lead to: a) develop a webinar series to raise awareness and understanding of accidental and deliberate biological threats; b) translate public health, scientific guidance or clinical guidance into practical and contextualized resource materials for implementation; c) organize biosecurity workshops and training content; d) write papers for a range of audiences including website content, peer-reviewed publications, or policy papers.

The RA will be expected to work independently under the supervision of Centre leadership, interact with other ACHS staff, and external organizations, speakers and fellows.

Requirement

Applicants are expected to have at least a Master’s degree from an established University, preferably in biotechnology, biology, life sciences, medicine or public health.

An ideal candidate would have the following qualities:
• Independent, reliable, well-organised, meticulous attention to detail, focused
• Demonstrate excellent English written and verbal communication skills
• Able to communicate scientific concepts clearly and concisely
• Entry Level candidates with relevant training or expertise are welcome to apply

The grade of appointment will be accorded based on qualifications and work experience.

Qualifications

Applicants are expected to have at least a Master’s degree from an established University, preferably in biotechnology, biology, life sciences, medicine or public health.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Responsibilities

• Manage the maintenance and daily operations of the DC facilities with the objective of achieving uninterrupted availability at all times and to ensure the fulfillment of our service commitment to customers.
• Support service delivery to ensure contracted service level agreements and key performance indicators are met or exceeded.
• Perform routine facilities activities including inventory control. Critical systems checks and functional testing. Able to respond and take action in response to facilities crisis management activities including: power outages, fire alarms, HVAC outages. Analyze data and identify trends with facility issues to determine root cause and take appropriate action.
• Respond to BMS/EMS alerts, investigate and feedback on any outstanding issues or events and respond to emergency situations and be on standby duty as required.
• Provide technical support to all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Assist in all site construction activities and installations, in coordination with external contractors to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
• Support for customer installations, in coordination with the design & construction as well as operations requirements to coordinate customer move-in and turn-on, and other service request & deliveries.
• Maintain compliance with local workplace safety & health (WHS) standards and local electrical and building codes.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Participate in the scheduling, coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.
• Support various accreditation, certification and compliance initiatives such as BCA-IDA Green Mark DC/QMS/ISMS/BCMS/PCIDSS/OSPAR, etc as may be required.

QUALIFICATIONS

• Preferably with minimum 1 year experience in Data Center Facilities Management & Operations environment and service delivery.
• ITE/Diploma in Electrical or Mechanical engineering or equivalent qualification
• 24x7 rotating shift duty
• Able to comprehend, analyse and interpret complex project documents, including AutoCAD, Visio and PDF documents
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Please note that your application will be sent to and reviewed by the direct employer - 1-Net Singapore Pte Ltd

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The NUS Business School's Management and Organisation Department is seeking a Pre-Doctoral Research Assistant to support our faculty members in a wide range of research studies. The successful candidate will play a crucial role in the recruitment of study participants, management of data collection, and preliminary data analyses. This position offers the opportunity to work closely with faculty on exploring potential data sources and utilizing advanced research methodologies. The role is designed to serve as a bridge into a PhD program, providing hands-on experience in all stages of research production.

Responsibilities

• Assist with the creation and execution of research studies, including the recruitment of participants and data management. This entails utilizing Qualtrics for the distribution of online surveys and other data collection tools as required.
• Explore potential data sources and conduct preliminary analyses to support research objectives.
• Coordinate with team members and faculty to ensure the smooth running of research projects.

Required Qualification

• Academic Background: Possess a Bachelor's or Master's degree in Psychology, Sociology, Computational Social Sciences, or a related discipline.
• Research Experience: Demonstrated experience in conducting research, with a preference for those who have actively participated in research projects.
• Technical Proficiency: Familiarity in using online platforms such as Qualtrics for online survey distribution and data collection.

Additional Desirable Attributes

• Computational Proficiency: Skills in computational methods, including data scraping and handling large datasets, are highly valued.
• Data Analysis Skills: Familiarity with basic data analysis techniques and software, with the ability to apply these skills to research data.

Additional Details About the Job

This position is an excellent opportunity for individuals looking to deepen their research experience and prepare for a PhD program at a business school in a supportive, dynamic environment. The chosen candidate will gain exposure to a variety of research methodologies and contribute to impactful studies in the field of business management and organisation.

To apply, please submit your

1. CV with listed reference contact;

2. Examples or summaries of past research outcomes (e.g., publication);

3. Reference letters; and

4. Short statement describing your motivation for the application.

The Role

This position will provide support for executing the arrears management process for a portfolio of properties, liaise with internal and external parties and collection agent in the course of work.

Job Responsibilities

• Liaise with tenants to follow up with arrears matters
• Prepare arrears report on a regular interval and present the recovery plan for delinquent cases.
• Ensure prompt follow-up in generating arrears reports and letters.
• Prepare and maintain proper records of reports and documents.
• Provide administrative support to the arrears management team.

Job Requirements

• Diploma with at least 2 years of relevant experiences in similar position of managing arrears; or 4 years of administrative experience.
• Proficient in MS Word, PowerPoint and Excel
• Meticulous, highly organized, able to work independently, good communication and interpersonal skills
• Knowledge working with SAP system will be an added advantage

Interested applicants, please submit your resume and a cover letter by clicking APPLY NOW.

(We regret that only shortlisted candidates will be notified. Mapletree Investments Pte Ltd shall not be responsible or liable to any recruitment firm or agency in connection with the receipt of any unsolicited information on any prospective candidate.)

Job Overview

• Secure a good competence level for UD International markets to deliver good ownership experience and customer satisfaction.
• Develop and deliver professional commercial, product and retail management courses for UD
• Trucks respective international markets.
• Collaborate closely with market management teams and relevant Competence Development function to analyse the competence development needs in commercial, product and sales roles in the area of UD International market and to secure the relevant solutions.
• Actively create/coach/drive & support markets with effective and high-quality implementation of all learning & development solutions.

Key Responsibilities

Align CD initiatives with business requirements:

• Secure fulfilment of UD IS specific curricula based on business needs and priorities.
• Identify the commercial/product training courses that are considered mandatory by UD IS based on strategic objectives and projects.
• Identify the bottom-up market specific mandatory courses with each market management team based on local priorities.
• Develop annual training plan and training budget (Commercial/product)
• Based on CD Process, be responsible for overall project management including analysis of needs, design and develop training content, pilot & implement on all commercial and product training.
• Support markets to develop clear actions plans and corrective actions that will close key competence gaps and ensure follow-through on agreed actions.
• Set training target, create evaluation structures to obtain required outcomes and Return on Investment.
• Provide reporting as and when needed to hierarchical management.
• Customise/adapt and coordinate translation of material as and when needed.
• Source for training/material development/translation vendor with full adherence of the purchasing process and compliance.
• Leverage internal existing learning offerings from UD IS, UD Japan, UD Academy and other BA/BU. Work in close collaboration with the internal counterpart to source the suitable learning offerings.
• Support trainer development through the implementation of the trainer certification program and 360 feedback (training execution observation and feedback).
• Support the training execution and MS administration on other trainings as and when required (IT, driver training).

lmplement commercial and product training as per training plan and market needs:

• Implement commercial development "train the trainer" program through a planned delivery schedule and with consistent content and delivery standard.
• Coordination on vehicle needed for commercial/product training execution, plan for investment budget for commercial and product training.
• Monitor and guide commercial product trainers in implementation of the commercial/product development programs in their own regions/markets.
• Provide specialist support to commercial/ product training programmes in markets for key customers.
• Input commercial competency demand into new product project.
• Develop new components that can be incorporated within commercial/product training portfolio based on internal or external requirements e.g., videos, literature, App's etc (in the form of E-learning, ILT, self-study), including the need of language translation.
• Look into the possibility of sales/commercial assessment for the market, plan and execute the respective program, encourage participation from UD IS markets.

Manage vehicle launch training projects:

• Work in close collaboration with the relevant CD functions and commercial project team to support markets with the development and execution of new launch training implementation plans in line with market specific launch dates and requirements.
• Monitor and report the e-learning and IT implementation status on a regular basis to project team, and other stakeholders. Monitor the achievement of the Market Release Criteria for every market and highlight risks and concerns timeously to management.
• Identify and secure vehicles, marketing materials etc. required for the training delivery. Coordinate the ordering, distribution and invoicing process with the markets, and ensure compliance with the relevant policies and procedures.

lmplementation of Learning Management System (LMS):

• Implement theoretical and practical assessment tools to measure the transfer of learning.
• Monitor the successful completion of assessments using the MS System (Navigator).
• Drive the implementation of LMS (Navigator) across the markets, encouraging the enrolment of user into UD LMS.
• Create training courses in course library and with frequent update.
• Support the registration of user on commercial training course conducted by UD IS.
• Manage job role creation, curricula, training pass and training evaluation for commercial training.
• User upkeep in UD LMS.

Minimum Qualifications

• Broad knowledge of the commercial vehicle industry (heavy duty, medium duty trucks)
• Good experience working with commercial teams in the automotive industry
• At least 5 years of proven commercial training experience.
• Experience in LMS systems, Course Design & E-Learning creation preferred
• Fully proficient in MS Office applications
• Passion for & knowledge of competence development management and coaching
• Excellent skills in English language, verbal and written
• Excellent communication skills and interpersonal skills
• Fully proficient in presentation skills
• Good understanding of the business and environment with ability to convey the business needs into actions
• Good at networking – internal and external with ability to work with all levels of people including internal and external stakeholders (vendors, importers)
• Integrity and ethics, in line with the UD core values
• Strategic thinking with holistic view
• Team building and development
• Result and action orientation to meet business targets
• Able to adapt quickly to different environments and audiences