Total 47 tourism hospitality intership job vacancies in Customer Service category in Malaysia

Benefits:

• Basic up to $2500 - $3000
• 44 hours/5 Days work week

Job Scope:

• Welcome customers warmly and professionally.
• Ensure smooth running of day-to-day operations.
• Assist with administrative tasks via phone and email.
• Handle customer inquiries and complaints courteously.
• Interact with the guest as a brand ambassador.
• Make reservation for the VIP guests and confirm their reservation.
• Any ad hoc task as assigned by management.

Job Requirements:

• Entry level, training will be given
• Candidate with relevant experience in Customer Service/Hospitality is welcome to apply.
• Proficient in MS office.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010)

IT Support Specialist - Hospitality & Retail

About Us:

BYD by 1826 is at the forefront of delivering exceptional experiences in the hospitality and automotive retail industries, boasting a collection of premium restaurants and BYD showrooms. Our mission is to enhance operational efficiency and customer satisfaction through cutting-edge technology. We are seeking an IT Support Specialist who will ensure our technological infrastructure robustly supports and enhances our diverse operations.

Key Responsibilities:

• IT Support: Provide comprehensive IT support across our restaurants and car showrooms, addressing both onsite and offsite queries to ensure uninterrupted business operations.
• Software Management: Conduct maintenance of existing and new web-based applications used by the business, ensuring optimal operation, and swiftly addressing any issues that arise.
• Software Implementation: Lead the introduction and integration of new software solutions, guaranteeing smooth transitions and minimal operational disruptions.
• Application Testing & Bug Reporting: Work alongside our software development team to test applications, identify bugs, and document reproducible steps for quick resolution.
• Software Research & Proposal: Research and propose new software solutions that meet our evolving business needs, evaluating their potential impact and outlining implementation strategies.
• Documentation & Training: Create detailed documentation for all software deployments and conduct on-site training sessions for staff, empowering them to utilise new software effectively.
• Collaboration with External Parties: Communicate and work closely with contractors, third-party service providers, and vendors to ensure seamless service delivery and project execution.
• Travel Requirements: Be prepared to travel to various venues as needed, providing direct IT support, leading projects, and ensuring consistent IT service quality across all operations.
• On-Call Support: Be available on an on-call basis after hours to address urgent IT support needs from any of our outlets. Overtime pay will be provided if urgent support is required beyond the regular schedule, ensuring critical systems remain operational at all times.

Requirements:

• A Degree/Diploma in IT or an equivalent field, with at least 2 years of work experience in IT support, focusing on web applications and cloud technologies.
• Expertise in diagnosing and resolving hardware and network issues.
• Ability to evaluate software solutions and understand complex business needs.
• Strong communication skills, capable of breaking down technical information for non-technical audiences.
• Proactive and independent, capable of managing the IT needs of a multifaceted business.
• Experience collaborating with contractors and third-party service providers.

Job Description & Requirements

• Greet guest and assist in seating them within the establishment
• Introduction of our menus and products, with recommendations being made of requested
• Assist with service of both food and beverages, from delivery on initial orders to clearing of plates and glassware and refreshing of tables for the next group of guest arrivals.
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Take & process customers’ orders and generate their bills
• ​Report to work on time. Keep your personal appearance immaculate, e.g. well-groomed hair, clean uniform etc
• Resolving customer complaints regarding food quality, drinks and service and making sure the business complies with health and food safety regulations
• Provide answers to queries by customers regarding services and offers
• Assist to manage queue and/or reservations
• Support opening & closing of outlets including cleaning and washing soft serve machine, guest washroom, etc
• ​Ensure that safe distancing measures and hygiene standards are strictly adhered to
• Ad-hoc duties as assigned by the manager

Requirements:

• 2-3 years of relevant experience in the same capacity of work preferred
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Good interpersonal skills and able to interact with all levels, internally and externally, in a professional and responsive manner
• Good communication and people skills, customer service orientation
• Cheerful and attentive to cleanliness and safety
• Able to work under pressure in a fast-paced, yet fun environment
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Responsibilities:

· Performs and coordinates guest check in upon arrival and check out during departure.

· Daily maintenance of documentations and updating of property management system efficiently.

· Work closely with internal departments to ensure smooth-flowing of operations.

· Ensure that all guest complaints and inquiries are handled promptly and satisfactorily.

· Supervise a team of Guest Service Officers, ensuring work procedures in accordance to SOP.

· Perform other related tasks assigned by Duty Manager or Head of Department.

Requirements:

· Possess A Levels, O Levels or Diploma Hotel/ Tourism Management.

· Minimum 2 years’ experience in the similar capacity or in a supervisory position.

· Customer orientated and good communications skills.

· Proficient in Microsoft Office applications.

· Knowledge of Opera Property Management System would be an added advantage.

· Must be able to perform on 3 rotating shifts, weekends and public holidays.

· Singaporeans, Singapore PR and Malaysians are welcomed to apply.

The Receptionist cum Sales Administrator plays a pivotal role in providing administrative support to both the reception area and the sales department. This position requires a blend of excellent customer service skills, organizational abilities, and sales support expertise. The ideal candidate will be adept at managing various tasks simultaneously, ensuring smooth operations in both areas.

Responsibilities:

Reception Duties:

• Conduct daily check of meeting room, VIP room and the general area to ensure set up are according to the checklist for use/occupancy.
• Greet and welcome visitors with a courteous and professional demeanor.
• Answer incoming phone calls, take messages, and redirect calls to appropriate personnel.
• Maintain a clean and organized reception area.
• Monitor and maintain supplies inventory.
• Handle incoming and outgoing products, (Inventory Management).
• Manage appointment scheduling, event calendar bookings.
• Provide general administrative support, including data entry, filing, and correspondence.
• Managed social media platform. (Facebook, IG, Linkedin).

Sales Administration:

• Respond to customer inquiries via phone, email, or in-person, providing product information and assistance as needed.
• Coordinate with the sales team to ensure timely follow-up on leads and inquiries.
• Generate sales-related documents such as invoices, quotations, and purchase orders.
• Maintain accurate and up-to-date sales databases and records.
• Manage enquires via all the channel OSA online agency. (Training provided)
• Assist in events, and presentations as required.

Customer Service:

• Provide excellent customer service to both internal and external stakeholders.
• Address customer concerns and inquiries promptly and professionally.
• Ensure customer satisfaction by providing timely and accurate information and assistance.

Administrative Support:

• Assist with ad-hoc administrative tasks and projects as assigned by management.
• Collaborate with other departments to facilitate smooth communication and operations.
• Uphold company policies and procedures with regard to confidentiality, security, and customer service standards.

Qualifications:

• High school diploma or equivalent; additional qualifications in office administration or sales-related fields preferred. (Fresh graduate are encourage to apply)
• Proven experience in a receptionist or administrative role, with exposure to sales support activities.
• Strong communication skills, both verbal and written (English and Mandarin).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy in work.
• Customer-focused attitude with the ability to handle inquiries and resolve issues effectively.
• Team player with the ability to work collaboratively across departments.
• Adaptability and flexibility to manage changing priorities and deadlines
• Prior experience in sales support or customer service roles is an advantage.
• Experience in updating system, website and social media will be a plus.
• Able to start work immediately or within short notice

Salary: $2400 to $2800 per month (Negotiable)

Location: Tajong Pagar, International Plaza

Working Arrangement: Mondays to Friday: 8.30 am to 6:00 pm, Off on public holiday

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: jobs@recruitpedia.sg

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: jobs@recruitpedia.sg

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Attending to phone and walk-in customer inquiries at the Information Counter
• Assisting in the shopping mall promotional activities such as gift redemption, gift vouchers, events, membership, etc.
• Handling all other related administrative work as required

Requirements:

• Minimum GCE ‘N’ level
• Related experience preferably in the customer service industry
• Customer-oriented with excellent interpersonal and communication skills
• Computer literate
• Able to commit to weekends and public holidays
• Mature personality and able to work well under pressure

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: jobs@recruitpedia.sg

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

ROLE OVERVIEW

The Receptionist’s role is to ensure the front desk welcomes club members and members of the public in a positive and friendly manner, and executes all administrative tasks to the highest quality standards.

As a Mandala Club employee, the team member is a Brand Ambassador through and through, empowered to deliver an egalitarian world-class service in line with Mandala Vision. Missions. Values.

KEY OBJECTIVES & DELIVERABLES

● Run daily services as per the published sequence of service

● Execute opening and closing procedures

● Answer incoming calls and address members and non members’ queries

● Provide basic and accurate information in-person and via phone/email

● Command of Sevenroom management platforms at all stages of the reservation

● Adhere to Company practices and procedures while taking reservation

● Ensure all guests are seated in line with the Company standard

● Inform Duty Manager of any tables that are running late and may not make their return time

● Make Reservations Manager aware of any changes in times and numbers

● Ensure members/guests queries are answered in a professional and friendly manner

● Keep the reservations area clean at all times

● Report any customer complaints to the Manager on duty and the Reception Manager by following the published procedures

● Have full knowledge of all policies related to FnB menus delivery in order to answer any queries in a timely manner

● Perform all required CRM updates

● Support the S&E Team on delivering booked large scale events

Job Description:

• Work closely with the Residence Manager and provide courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests, and enquiries.
• Provide courteous and efficient service.
• Ensure that all telephone calls are handled promptly within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency, and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards and competent level of IT proficiency
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work morning, afternoon/evening, and weekends
• Able to deliver exceptional customer experiences all the time
• Is the Receptionist role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you???

Klarent Hospitality are recruiting for a receptionist

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Assist with and complete audits, as required.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

• Conduct daily walkthroughs of meeting room, VIP room and the general area to ensure set up are according to the checklist for use/occupancy.
• Maintain the reception area in an orderly fashion.
• Perform day-to-day administrative tasks, including printing, scanning, filing documents, and processing paperwork.
• Manage and update space booking using the event calendar.
• Answer incoming calls and update space booking status.
• Manage enquires via all the channel OSA online agency. (Training provided)
• Track and follow up on activities, including introducing the event space to walk-in clients.
• Assist for daily operation in the setup of venue space. (Eg. Check projector, audio system working. top-up of beverage inventory)
• Undertake other ad-hoc duties as required by the management.

Requirements:

• Diploma and above.
• Minimum 1 – 2 years of experience in this hospitality industry is preferred. Fresh graduate are encourage to apply.
• Highly motivated, with a positive mindset, good working attitude, strong customer service skills, and a sense of responsibility.
• Solution-focused with the ability to work independently and minimal supervision.
• Fluent in both English and Mandarin.
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Experience in updating system, website and social media will be a plus.
• Able to start work immediately or within short notice

Salary: $2400 to $2800 per month (Negotiable)

Location: Tajong Pagar, International Plaza

Working Arrangement: 5 Days work week, Monday - Friday 8.30am - 6pm Off on public holiday

Our client is in Retail / Hospitality / Hotel industry. They are looking for a Customer Service Manager to assist their team for the next phase of their business. They are located in East.

Duties:

• To respond to all kind of enquires
• Keep detailed records of all interactions and feedback within the system.
• Coordinate any necessary follow-up meetings
• Conduct follow-up calls/email with clients
• Assist guest to explore the surroundings
• Provide guests with the opportunity to enhance their experience
• Provide training to team members
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in relevant field of studies
• At least 4 to 6 years of related customer service / sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: jobs@recruitpedia.sg

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)