Total 40 Senior Executive technical support engineer job vacancies in kuala lumpur

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

Requirement:

• Primary Language: Mandarin ( As require to liaise with Mandarin speaking clients and also Mandarin speaking colleagues from China Mainland)
• To work as a logistics assistant, a minimum of a Diploma holder combined with at least 1 year of administrative support experience in Operation Department.
• If do have working knowledge of software packages, especially in Microsoft Office applications (Word, Excel, and PowerPoint), SAP System and SQL accounting system will be added advantange

Job Descriptions:

• Administrative support to Operation Department for the logistics, shipping, or transportation work.
• Coordinate the daily operations of a warehouse facility. duties may include handling incoming shipments, documenting inventory, and resolving customer service issues.
• Job tasks such as shipping documentation and updates and any other logistics related clerical and administrative duties.
• Support with developing and preparing complex databases, reports, and/or presentation material
• Will handle partly of HR (Attendance, Leaves, Claims)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance

Responsibilities:

• To assist the Project Manager to monitor and supervise the construction works at the project site, to ensure it meets the requirements in term of cost, quality and time.
• To review construction drawings and carry out valued engineering.
• To co-ordinate with Authorities, Consultants and Sub-contractors.
• To prepare daily site reports and correspondence.
• To do site inspection to check on quality of works/progress of works/ defect inspection.
• To attend project site meeting to ensure project schedule is adhered to, problem and defects are attended to.

Requirements :

• Candidates must possess Degree/ Diploma in Building or Civil Engineering.
• Minimum 1-2 year working experience.
• Able to plan and lead sub-contractors on day-to day operation.
• Strong communication skills.
• Must be a team player, able to work hard and independently.

Perks & Benefits

• Commission and bonus
• Casual dress code

Key Responsibilities will include, but not limited to;

• Positive safety and work attitude is essential.
• Set and clearly communicate targets and expectations aligned with site and business objectives.
• Accountabilities for the role include all mine engineering, mine geology, survey and technical services.
• Maintain mine plans, including daily plans, weekly plans, monthly forecasts, yearly budget plans, and LOM plans.
• Routine operational reports will be required, including but not limited to daily, weekly, monthly, mine reconciliation reports, reserve block model/grade reports.
• Preparation of mine designs (pit designs, waste dump designs, access roads, stockpile designs, drainage designs. etc.) and blast designs using the Surpac software.
• Manage day to day relationship with and provide guidance to Mine Operations team.
• Day to day mining contractor management.
• Communication with geologists and other professionals and site management.
• Contractor claim review/validation/verification and management.
• Pit optimization using Whittle.
• Mine cost analysis and alternative project evaluations.

Key qualifications and experience required include the following;

• A tertiary qualification in Mine Engineering
• More than 5 years of mine operations experience in the resources industry
• Excellent communication, organisational and problem-solving skills.
• Strong understanding of Safety Management and a positive approach to implementing and execution of Management Systems.
• Knowledge of Surpac Software and the use of Whittle highly desirable.
• Competent user of Mircosoft Office Products especially Excel, Work and PowerPoint and Access database.

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

Key Responsibilities will include, but not limited to;

• Positive safety and work attitude is essential.
• Set and clearly communicate targets and expectations aligned with site and business objectives.
• Accountabilities for the role include all mine engineering, mine geology, survey and technical services.
• Maintain mine plans, including daily plans, weekly plans, monthly forecasts, yearly budget plans, and LOM plans.
• Routine operational reports will be required, including but not limited to daily, weekly, monthly, mine reconciliation reports, reserve block model/grade reports.
• Preparation of mine designs (pit designs, waste dump designs, access roads, stockpile designs, drainage designs. etc.) and blast designs using the Surpac software.
• Manage day to day relationship with and provide guidance to Mine Operations team.
• Day to day mining contractor management.
• Communication with geologists and other professionals and site management.
• Contractor claim review/validation/verification and management.
• Pit optimization using Whittle.
• Mine cost analysis and alternative project evaluations.

Key qualifications and experience required include the following;

• A tertiary qualification in Mine Engineering
• More than 5 years of mine operations experience in the resources industry
• Excellent communication, organisational and problem-solving skills.
• Strong understanding of Safety Management and a positive approach to implementing and execution of Management Systems.
• Knowledge of Surpac Software and the use of Whittle highly desirable.
• Competent user of Mircosoft Office Products especially Excel, Work and PowerPoint and Access database.

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

JOB RESPONSIBILITIES :

• To participate in planning, managing and implementing Electrical & ELV services for projects.
• To prepare Construction, Shop drawing & As built drawing for M&E System.
• To ensure works are done as per contract's specification.
• To assist pre-contract & tender division with tender support for Electrical & ELV services/project support.
• To coordinate, monitor and review construction work progress.
• To undertake all other duties and responsibilities as instructed.
• Inspection and reporting of installation works completed by Contractor.
• Ensuring all materials delivered to site conform with the approved specifications and Contract requirements.
• Identifying all outstanding work to be carried out timely to meet the timeline stipulated in the Contracts.
• Identifying potential problems and delay at site and report regularly to superiors on the progress of works.

JOB REQUIREMENTS :

• Candidate must possess at least Bachelor’s Degree or Professional Degree in Electrical Engineering or equivalent
• A minimum of 3-5 years working experience in related field is required
• Proficiency in MS Office, MS Project, AutoCAD
• Good in Bahasa Malaysia and English
• Good in Analysis, Design skills, Project Management and Procedures, Process Improvement, Technical Understanding, Documentation Skills, Safety Management and Supervision
• Required language(s): Mandarin, English, Bahasa Malaysia. Proficiency in Mandarin is preferred to interact with Mandarin-speaking stakeholder.
• Travel to the site is required as necessary and able to work outstation.

Perks & Benefits

• Medical Allowance
• Parking Subsidies
• EPF & Socso

職責：

• 協助專案經理監控和監督專案現場的施工工作，確保其在成本、品質和時間方面符合要求。
• 審查施工圖並進行有價值的工程。
• 與當局、顧問和分包商協調。
• 準備每日現場報告和信件。
• 進行現場檢查，檢查工程品質/工程進度/缺陷檢查。
• 參加專案現場會議，確保專案進度得到遵守，問題和缺陷得到解決。

要求 ：

• 候選人必須擁有建築或土木工程學位/文憑。
• 至少1-2年工作經驗。
• 能夠規劃和領導分包商的日常運作。
• 溝通能力強。
• 必須具有團隊合作精神，能夠努力工作並獨立工作。

津貼和福利

• 佣金和獎金
• 休閒著裝要求

工作職責 ：

• 參與專案的規劃、管理和實施電氣和弱電服務。
• 為機電系統準備施工圖、施工圖及竣工圖。
• 確保工程依照合約規範完成。
• 協助合約前和招標部門為電氣和 ELV 服務/專案支援提供招標支援。
• 協調、監督和審查施工進度。
• 依指示承擔所有其他職責和責任。
• 檢查並報告承包商完成的安裝工程。
• 確保交付到現場的所有材料符合核准的規格和合約要求。
• 確定所有需要及時完成的未完成工作，以滿足合約規定的時間表。
• 發現現場潛在問題和延誤，並定期向上級報告工作進度。

工作要求 ：

• 候選人必須至少擁有電機工程學士學位或專業學位或同等學歷
• 需要至少3-5年相關領域的工作經驗
• 熟練 MS Office、MS Project、AutoCAD
• 良好的馬來語和英語
• 擅長分析、設計技能、專案管理和程序、流程改進、技術理解、文件技能、安全管理和監督
• 所需語言：國語、英語、馬來語。精通國語者優先考慮與講普通話的利害關係人互動。
• 必要時需要前往現場並能夠在外地工作。

津貼和福利

• 醫療津貼
• 停車補助
• 公積金和社會保險

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

• Degree in Civil Engineering
• Must be registered with the Board of Engineers Malaysia as a Professional Engineer (P.E)
• Minimum of ten(10) years experience in roads/highways, flood mitigation and coastal/marine or any infrastructure supervision works
• Good knowledge of project/construction management softwares would be required
• Good written and verbal communication skills in Bahasa Malaysia and English

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for Senior and Junior Data Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business.

Key Responsibilities:

- Communication of business requirements across teams, implementing end-to-end designs by building batch or real-time data warehouse

- Data model designing, coding, and optimizing ETL jobs

- Responsible for building and maintaining business data products

Qualifications:

- Proficient in creating and maintaining end-to-end ETL pipelines while maintaining high reliability and security

- Familiar with at least one distributed computing engine (e.g. Hive, Spark, Flink)

- Familiar with data warehouse concept and have production experience in modeling design

- Good logical thinking and verbal expression abilities

- Proficiency in English, speaking Mandarin is highly desirable

- Experience with financial data is preferred

- Experience in the design of big data architecture (e.g. data governance, data compliance) is a plus

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for Senior QA Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business.

Key Responsibilities:

1. Understand functional and non-functional requirements of software product, design quality assurance and testing strategies for various different products.

2. Contribute to the planning and construction of a product system architecture, assess risks, resolve the design’s testability and address the system stability.

3. Innovate testing tools, testing technologies, testing platform, testing lifecycle of product R&D, improve the testing efficiency.

4. Involved in testing system setup, technology team planning, construction of testing technology platform.

5. Lead and design technology solution and architecture for system integration test, and push solution deployment and implementation.

6. Responsible for the system integration test in product deployment phase of the development lifecycle, ensure product go-live with high quality.

7. Research new technologies and new methods in testing domain, apply and promote them, improve industry influence.

8. Responsible for building and managing the team.

Qualifications:

1. Have more than 3 years QA and QC experience in internet and traditional industries, went through large scale software development lifecycle, have rich experience in software development.

2. Thorough knowledge of QA theory and methodology.

3. Have systematic mindset and experience in software quality assurance, able to prototype and deploy software quality control strategy for a complex system.

4. Strong analysis and design skills, capable to develop testing framework and integrate solutions; have experience with RESTful API test, performance test, automation test, security test, black box and white box testing.

5. Have experience with programming languages, coding experience and code review, GIT or SVN.

6. Strong logical thinking, willing to explore; taking the ownership, great team player.

7. Effectively communicate issues with stakeholders and propose solutions.

8. Maintain subject matter expertise for the systems under test and use that expertise to create, maintain and extend the test case library.

9. Candidate with strong interest or project experience in internet financial service and technology is preferred.

10. Experienced in team management.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Work visa sponsorship
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for Senior SRE Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business.

Key Responsibilities:

1. Responsible for building and managing Malaysian SRE team.

2. Collaborate with global teams to complete the daily ops and alarm handling.

3. Upgrade the technical risk prevention and control system, enhance the capabilities of the digital immune system to improve the availability and correctness of services.

Qualifications:

1. Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.

2. Successful experience in building technical teams.

3. Experience in system Design, System Architecture, Distributed Systems, Software Engineering, and Development.

4. Experience in technology risk domain, focusing on system stability for more than three years; Understand the factors and scenarios that generate technology risks, know how to manage and prevent these risks, and be able to design general technology risk solutions/systems/products, etc. through systematic abstraction.

5. Excellent communication skills and team management experience.

6. Speak Mandarin is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Work visa sponsorship
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities