Total 1,368 technical support engineer job vacancies in Bangsar South, Kuala Lumpur

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

Requirement:

• Primary Language: Mandarin ( As require to liaise with Mandarin speaking clients and also Mandarin speaking colleagues from China Mainland)
• To work as a logistics assistant, a minimum of a Diploma holder combined with at least 1 year of administrative support experience in Operation Department.
• If do have working knowledge of software packages, especially in Microsoft Office applications (Word, Excel, and PowerPoint), SAP System and SQL accounting system will be added advantange

Job Descriptions:

• Administrative support to Operation Department for the logistics, shipping, or transportation work.
• Coordinate the daily operations of a warehouse facility. duties may include handling incoming shipments, documenting inventory, and resolving customer service issues.
• Job tasks such as shipping documentation and updates and any other logistics related clerical and administrative duties.
• Support with developing and preparing complex databases, reports, and/or presentation material
• Will handle partly of HR (Attendance, Leaves, Claims)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance

Responsibilities:

• To assist the Project Manager to monitor and supervise the construction works at the project site, to ensure it meets the requirements in term of cost, quality and time.
• To review construction drawings and carry out valued engineering.
• To co-ordinate with Authorities, Consultants and Sub-contractors.
• To prepare daily site reports and correspondence.
• To do site inspection to check on quality of works/progress of works/ defect inspection.
• To attend project site meeting to ensure project schedule is adhered to, problem and defects are attended to.

Requirements :

• Candidates must possess Degree/ Diploma in Building or Civil Engineering.
• Minimum 1-2 year working experience.
• Able to plan and lead sub-contractors on day-to day operation.
• Strong communication skills.
• Must be a team player, able to work hard and independently.

Perks & Benefits

• Commission and bonus
• Casual dress code

Job responsibilities:
1. Responsible for game projects infrastructure works, and responsible for the maintenance, update and upgrade of servers and related clients.
2. Responsible for the monitoring of the production environment health and prepare server risk and disaster prevention related work
3. Responsible for maintaining production's security and stability, and well prepare in data backup and recovery.
4. Responsible for cooperating with the development team to setup & maintain various development environments and troubleshoot related problems when needed
5. Responsible for server maintenance script writing, data migration, log analysis. 
6. Cooperate with developer to develop automated infrastructure relate operation work.

Job requirements:
1. Fluent in Mandarin (in order to liaise with Mandarin speaking associates)
2. A bachelor’s degree or higher and at least 3 years of relevant work experience.
3. Strong professional principles, a sense of responsibility, team spirit, and excellent communication skills.
4. Proficiency in using and maintaining mainstream Linux operating systems.
5. Familiarity with public cloud platforms such as Alibaba Cloud and AWS. 
6. Proficiency in using open-source DevOps tools such as Jenkins and SVN.
7. Experience in flexible deployment and configuration optimization of technologies commonly used by internet companies, including but not limited to ELK, Redis, Kafka, MySQL, Docker, Zabbix, Kafka, RabbitMQ, Prometheus, and other technical applications. 
8. Familiarity with Linux/Unix, the ability to write Shell/Python and other scripts, and experience in related server configuration and maintenance.
9. A clear plan for operation and maintenance monitoring, including setting alarm insurance levels, monitoring methods, alarm strategies, etc.
10. Proficiency in using scripting programming languages such as shell/PHP, with experience in automated infrastructure maintenance work preferred. 
11. Open to local Malaysians only.
12. Work onsite (Monday - Friday)

**Short notice candidates is prefer.

Benefits:
13th month's salary
Bonus + increments + promotion
Public Holidays Entitlement (follow all gazette for Federal Territory of Kuala Lumpur)
Annual Leave 14 days
Medical claim
Others benefit

Job Description

Security Engineer's role is to support the product team in performing product/solution installation, testing, documentation, and support.

Responsibility:

• Provide technical consulting, implementation, support and service delivery to our customers on Identity Access Management (IAM) and Single Sign-On (SSO) solutions.
• Perform system installation, implementation & upgrade services of IAM/SSO solutions.
• Involve in full cycle of project implementation activities - business requirement information gathering, prepare & finalize solution design, solution implementation & development, SIT/UAT, prepare system documentation & production cutover and system go live.
• Involve in post-implementation production support/ad hoc to ensure all the problems/issue solved within the target SLA.
• Monitor and analyze project risk and provide status update report to customer.
• Support pre-sales consulting activities; eg: product presentation, demo and POC.
• Conduct technical training to customers on IAM/SSO solution. 
   

Required Skills

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology, Science & Technology or equivalent.
• 1 to 3 years of experience in managing the development, implementation, practice and maintenance of IAM/SSO solutions.
• Hands-on experience with knowledge IAM/SSO solutions tools and platforms.
• Excellent written and communication skills.
• Excellent analytical and problem-solving skills.

Additional Notes

• Understanding of IT infrastructure components, including servers, networks, databases, and other relevant technologies.
• Knowledge of scripting languages (e.g., Bash, PowerShell, Python) and automation tools.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Summary: 
As an Electrical Engineer, you'll play a pivotal role in designing, developing, and maintaining electrical systems and components. This position combines project management, technical expertise, and problem-solving skills to ensure the successful implementation of electrical projects. 

Key Responsibilities: 

1. Design and Development:

• Develop electrical systems and components by studying project requirements and applying engineering principles.
• Design electrical schematics, layouts, and specifications using computer-aided design (AUTO CAD) software. 

2. Project Management:

• Manage and coordinate electrical projects from conception to completion, ensuring compliance with specifications and codes.
• Develop project timelines, budgets, and resource requirements. 

3. Testing and Troubleshooting:

• Conduct testing and verification of electrical systems to ensure performance and reliability.
• Identify and resolve technical issues through troubleshooting and root cause analysis. 

4. Compliance and Standards:

• Ensure compliance with national and international electrical codes, standards, and regulations.
• Stay updated on industry trends and incorporate the latest technologies into designs. 

5. Collaboration:

• Collaborate with multidisciplinary teams, including engineers, architects, and project managers.
• Communicate effectively with clients and stakeholders to understand project requirements. 

6. Documentation:

• Create and maintain comprehensive project documentation, including design specifications and technical manuals.
• Prepare and review engineering drawings, plans, and specifications. 

7. Cost Estimation:

• Prepare cost estimates for electrical projects, monitoring project costs and identifying cost-saving opportunities. 

8. Continuous Improvement:

• Identify opportunities for process improvements and innovation in electrical design and implementation.
• Participate in professional development activities to stay current with industry trends.

Qualifications:

• Bachelor's degree / Diploma / Certificate in Electrical Engineering or a related field.
• Professional Engineer (PE) license is desirable.
• Proven experience in electrical engineering, preferably in project management roles.
• Proficiency in computer-aided design (CAD) software and relevant engineering tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of electrical codes, standards, and regulations.

• Excellent Salary Compensation
• Work Life Balance
• Outstanding career growth & development opportunities

Key responsibilities:
Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems.
• Keep customer informed, set and follow through commitments.
• Keep precise case documentation and case ownership.
• Timely elevate and/or escalate to next level support when the case is too complex.
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support.

SMS

• Monitor the SMS server and ensure the smooth running of the programme.
• Troubleshoot and resolve SMS related issued when contacted by clients.
• Maintaining software applications, operating systems and regular maintenance.

Team Work

• Attend and contribute to team meetings in a positive manner.
• Share information with team members.
• Be comfortable in working with all stakeholders.
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.
• Perform other duties as required, including covering absences/leave where required.

Job Requirements:

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Requirment / Scope:

• Installation of electrical system/extra low voltage system (CCTV/ alarm) 
• Candidate must possess at least Primary/Secondary School/SPM/"O" Level in any field.
• Required language(s): English, Mandarin, Bahasa Malaysia
• No work experience required.
• On job training
• Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.
• Own transportation required

http://www.stssb.com/
Installation of electrical system/extra low voltage system (CCTV alarm)

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Job Description

• Prepare project design documents, drawings & budgetary proposals.
• Work in a team to produce coordinated acoustic design with all necessary mechanical, electrical and spatial designs. 
• Project co-ordination and management.
• Attend project meetings.
• Perform site inspections and project commissioning. 
• Overseas Travel for meeting attendance and/or project site visit

Requirements: 

• Possesses at least a Bachelor’s Degree in Engineering. Specialization in Acoustics, Noise & Vibration, Mechanical or Building Services is preferrable.
• At least 2 years experience in Architectural Acoustic, Mechanical Design or Building Services is preferrable. 
• Project  management and site experience with exposure in SE Asia projects is preferrable.
• Knowledge and proficiency in using MS Project, AutoCad, Autodesk will be an advantage.
• Fluency in English Language both spoken and written. 
• Willingness to travel in South East Asia and Asia Pacific regions as and when required.
• Strong initiative, customer-oriented, strong communication and interpersonal skills, able to meet tight schedule.
• Good writing skill and capable to produce professional design/ tender documents.
• Hard working and willing to learn.
• 5 days work.
• Candidates with working experience are encouraged to apply. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual & Smart dress code
• Medical insurance
• Personal leave

Job responsibilities:
1. Responsible for game development testing, and testing in strict accordance with product requirements.
2. Perform the collection, query, and sorting of bugs in game products, find the recurrence rules of bugs and accurately describe them in text.
3. Familiar with the function, performance and compatibility test of mobile client application (iOS/Android) and complete the test report.
4. Discover and initiate the solution of quality risks in game products. Manage, track and follow on resolution of game defect, and counter propose a reasonable suggestions of improvement for game products.
5. Assist in planning optimization and improvement of the system, and feedback the playability, ease of play and systemic problems of game products.

Job requirements:
1. Fluent in Mandarin (in order to liaise with Mandarin speaking associates)
2. More than 3 years working experience in game testing QAT.
3. Able to be independently responsible for game testing work is preferred, familiar with script automation testing is preferred.
4. Honest, self-disciplined, good communication and understanding skills, teamwork skills, strong logical and  detailed thought process.
5. Familiar with Mantis, Jira, BugFree and other test management tools.
6. Work proactive, enthusiastic, have a strong sense of responsibility, good at finding and solving problems.
7. Open to local Malaysians only.
8. Work onsite (Monday to Friday)

**Short notice candidates is prefer.

Benefits:
13th month's salary
Bonus + increments + promotion
Public Holidays Entitlement (follow all gazette for Federal Territory of Kuala Lumpur)
Annual Leave 14 days 
Medical claim 
Others benefit

要求/範圍：

• 安裝電氣系統/超低壓系統（閉路電視/警報器）
• 候選人必須至少擁有任何領域的小學/中學/SPM/“O”水準。
• 所需語言： 英語、國語、馬來語
• 無需工作經驗。
• 在職培訓
• 最好是 IT/電腦 - 網路/系統/資料庫管理或同等專業的入門專業。
• 需自備交通

http://www.stssb.com/
安裝電氣系統/超低壓系統（閉路電視警報）

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Key Responsibilities will include, but not limited to;

• Positive safety and work attitude is essential.
• Set and clearly communicate targets and expectations aligned with site and business objectives.
• Accountabilities for the role include all mine engineering, mine geology, survey and technical services.
• Maintain mine plans, including daily plans, weekly plans, monthly forecasts, yearly budget plans, and LOM plans.
• Routine operational reports will be required, including but not limited to daily, weekly, monthly, mine reconciliation reports, reserve block model/grade reports.
• Preparation of mine designs (pit designs, waste dump designs, access roads, stockpile designs, drainage designs. etc.) and blast designs using the Surpac software.
• Manage day to day relationship with and provide guidance to Mine Operations team.
• Day to day mining contractor management.
• Communication with geologists and other professionals and site management.
• Contractor claim review/validation/verification and management.
• Pit optimization using Whittle.
• Mine cost analysis and alternative project evaluations.

Key qualifications and experience required include the following;

• A tertiary qualification in Mine Engineering
• More than 5 years of mine operations experience in the resources industry
• Excellent communication, organisational and problem-solving skills.
• Strong understanding of Safety Management and a positive approach to implementing and execution of Management Systems.
• Knowledge of Surpac Software and the use of Whittle highly desirable.
• Competent user of Mircosoft Office Products especially Excel, Work and PowerPoint and Access database.

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

Key Responsibilities will include, but not limited to;

• Positive safety and work attitude is essential.
• Set and clearly communicate targets and expectations aligned with site and business objectives.
• Accountabilities for the role include all mine engineering, mine geology, survey and technical services.
• Maintain mine plans, including daily plans, weekly plans, monthly forecasts, yearly budget plans, and LOM plans.
• Routine operational reports will be required, including but not limited to daily, weekly, monthly, mine reconciliation reports, reserve block model/grade reports.
• Preparation of mine designs (pit designs, waste dump designs, access roads, stockpile designs, drainage designs. etc.) and blast designs using the Surpac software.
• Manage day to day relationship with and provide guidance to Mine Operations team.
• Day to day mining contractor management.
• Communication with geologists and other professionals and site management.
• Contractor claim review/validation/verification and management.
• Pit optimization using Whittle.
• Mine cost analysis and alternative project evaluations.

Key qualifications and experience required include the following;

• A tertiary qualification in Mine Engineering
• More than 5 years of mine operations experience in the resources industry
• Excellent communication, organisational and problem-solving skills.
• Strong understanding of Safety Management and a positive approach to implementing and execution of Management Systems.
• Knowledge of Surpac Software and the use of Whittle highly desirable.
• Competent user of Mircosoft Office Products especially Excel, Work and PowerPoint and Access database.

Perks & Benefits

• Employee equity
• Accomodation
• Transportation
• Casual dress code
• GHS / GTL insurance
• Meal allowance
• Panel clinic

The VOIP Engineer will assist in the design, implementation, and maintenance of Voice over Internet Protocol (VOIP) systems and networks. Will work closely with senior engineers to support VOIP infrastructure and ensure its reliability and performance. This role involves troubleshooting, configuring, and optimizing VOIP systems to meet business requirements. VOIP Engineer will also provide technical support to end-users and collaborate with cross-functional teams to deploy new VOIP solutions.

Key Responsibilities

• Assist in the deployment and maintenance of VOIP systems and networks.
• Configure VOIP hardware and software components, including phones, gateways, routers, and switches.
• Monitor VOIP network performance and troubleshoot issues to ensure optimal functionality.
• Provide technical support to end-users for VOIP-related problems and inquiries.
• Assist in the integration of VOIP systems with other communication technologies.

Operational Management

• Configure PBX server with Asterisk, ensuring smooth operation and optimal performance of VOIP systems.
• Utilize expertise in PBX to streamline operations and enhance functionality.
• Apply in-depth knowledge of Asterisk to troubleshoot and resolve issues promptly, minimizing downtime.
• Ensure network connectivity of all servers, workstations, telephony equipment, and other network appliances.
• Configure IP phones, GSM gateways, and PRI gateways to integrate seamlessly with VOIP infrastructure, enabling efficient communication.
• Implement procedures for backup and disaster recovery of VOIP systems, safeguarding against data loss and ensuring business continuity.
• Develop and maintain comprehensive documentation for VOIP configurations, procedures, and troubleshooting steps, facilitating knowledge transfer and training.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities