GLOBAL PROJECT MANAGER - LEARNING MANAGEMENT SYSTEM (LMS)
1 month ago
PRIMARY RESPONSIBILITIESProject management responsibilities of this position include owning and cultivating internal relationships for assigned affili.....
PRIMARY RESPONSIBILITIES
- Project management responsibilities of this position include owning and cultivating internal relationships for assigned affiliates during implementation phase and throughout the ongoing relationship after implementation.
- To be the primary point of contact for affiliates during and after project implementations.
- Responsible for overseeing all affiliate implementations, coordinating and prioritizing conflicting priorities.
- To be the voice between affiliates, global team(s), support team(s) and vendor(s) regarding functional feature updates, scope changes and core feature changes.
- Prioritizes project tasks, timelines and project plans that are in conflict and communicates status to affiliates, central team and senior management as needed,
- Work with HD Team to ensure support SLA are met.
- Cultivate strong internal relationships with HD Team and outsource Vendor(s).
- Often works with affiliates from different parts of the world and may need to attend to calls beyond business hours.
- Occasionally be required to travel to on-site meetings or to provide training.
- Responsible for overseeing multiple affiliate technical business program initiative projects at one time.
- Responsible for proactively monitoring performance and developing program and improvement strategies.
- Fully responsible for scope management, change management, estimating impacts of scope change as well as managing project resources.
REPORTING LINE
Senior LMS Engagement Manager
SPECIFIC RESPONSIBILITIES
- Project Management: Responsible for providing Global Team Members and/or affiliates with updates to priorities, project schedules, project plans etc.
- High Success rate on project management deliveries, LMS new feature implementations and affiliate onboarding/migration.
- Maintain and improve affiliate satisfaction through strong working relationships, successful implementation initiatives and delivering value at all times.
- Presentation Skills: Provide on-line meetings and conference calls to orientate a affiliate, present new functionality, perform training, and collaborate with affiliates about concerns.
- Must be able to always evaluate impacts to the bigger picture and develop working solutions to issues as they arise.
- Responsible for ensuring Standard Operating Procedure (SOP) instructions are executed for all implementation activity.
- Consulting: Be able to lead “Current State and Future state” assessments around functionality and/or processes. This will include white boarding, utilizing MS Visio and determining business improvement areas.
- Teamwork: Work closely with Global Team Members, Internal Team Members, Vendors and/or other SGS divisions to ensure appropriate follow-up of identifying affiliate needs and follow-up activities.
- Documentation: Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to reporting manager and/or affiliates. Assist team in updating all affiliate and implementation deliverables as required with new functionality rollouts. Create new deliverables/best practices for services to enhance implementation engagements.
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