Total 627 support analyst job vacancies in Pasir Gudang, Johor

Requirement:

·     Degree in Computer Science or Information Technology or related experience.

·     Practical knowledge and experience in MS Visual Studio and .Net development.

·     Minimum 2+ years related working experience. 

·     Strong communication and interpersonal skills.

·     Creative and logical thinking.

Responsibilities: 

      a) System development and support for the following areas :-
        - Intranet
        - company website
        - Visitor Management System (VMS)
        - e-Training System
        - HCL Notes applications and workflows
b)System Administrator for HCL Domino Server and MailMarshal.
c) Design and develop application programs.
d) Systems testing and identify and rectify programming faults.
e) Draft screen and report layouts; prepare and execute testing procedures.
g) Responsible for data integrity and security.
h) Conduct application training to end-users.

 i) Any other duties as instructed by superior from time to time.

Perks & Benefits

• Commission and bonus
• Flexible working hours
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

要求：

· 電腦科學或資訊科技學位或相關經驗。

· MS Visual Studio 和.Net 開發的實用知識和經驗。

· 至少2年以上相關工作經驗。

· 較強的溝通及人際溝通能力。

· 創造性和邏輯思維。

職責：

a) 系統開發和支援以下領域：-
- 內部網路
- 公司網站
- 訪客管理系統（VMS）
- 電子訓練系統
- HCL Notes 應用程式和工作流程
b) HCL Domino 伺服器和 MailMarshal 的系統管理員。
c) 設計和開發應用程式。
d) 系統測試並識別和修正程式錯誤。
e) 草稿螢幕和報告版面；準備並執行測試程序。
g) 負責資料的完整性和安全性。
h) 對最終使用者進行應用訓練。

i) 上級不時指示的任何其他職責。

津貼和福利

• 佣金和獎金
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Work Location: Johor Bahru

Industry: Oil and Gas

Job Responsibilities:

1. Build, manage and strengthen relationships between JPDC headquarters, State Government, and stakeholders (i.e., government agencies, local authorities, and investors).
2. Facilitate networking, partnerships and or collaborations between stakeholders.
3. Identify, develop, coordinate, and implement necessary actions required for problem solving.
4. Identify best practices, common standard and successful strategies and develop them into action plans.
5. Good liaison with authority bodies and keep abreast with the latest guidelines.
6. In-charge for PIPC Business Forum Secretariat
7. Responsible to establish and maintain relationship with relevant government agencies to gain cooperation and support as well as facilitate information and intelligence gathering.
8. To closely collaborate with investors and facilitate their investment progress.
9. To assist investors’ licensing/ permits application/ approvals processes.
10. To perform problem solving to issues arising from investment processes and investors’ reported issues
11. To ensure information and queries from investors and stakeholders been updated in BS database.
12. To ensure structure of response and documentation received for all queries received from investors and stakeholders.  

Benefits & Allowance

1. Insurance for staff & dependent
2. Dental & optical RM1,000/yearly reimbustment
3. Parking
4. Phone bill RM200/monthly (reimbustment)
5. Broadband RM100/monthly (reimbustment)
6. Phone device RM1500 every 2yrs (reimbustment)
7. Mileage claim
8. Subsistence- meal allowance (travel)
9. Winter clothing RM2500 every 3yrs
10 Fixed allowance (Car allowance RM1500; Travelling allowance RM500; EPF 16%)

工作地點：新山

產業：石油和天然氣

工作職責：

1. 建立、管理和加強 JPDC 總部、州政府和利害關係人（即政府機構、地方當局和投資者）之間的關係。
2. 促進利害關係人之間的網絡、夥伴關係和/或協作。
3. 確定、制定、協調和實施解決問題所需的必要行動。
4. 確定最佳實踐、共同標準和成功策略，並將其製定為行動計畫。
5. 與權威機構保持良好的聯繫，隨時了解最新的指導方針。
6. 負責PIPC商業論壇秘書處
7. 負責建立和維護與相關政府機構的關係，以獲得合作和支持，並促進資訊和情報收集。
8.與投資者密切合作，促進投資進度。
9. 協助投資人辦理許可/許可證申請/批准流程。
10、對投資過程中出現的問題和投資者反映的問題進行解決
11. 確保投資者和利害關係人的資訊和查詢在BS資料庫中得到更新。
12. 確保對投資者和利害關係人提出的所有詢問的答覆和文件的結構。

福利及津貼

1. 員工及家屬保險
2. 牙科及眼鏡 RM1,000/每年報銷
3. 停車
4. 電話費 RM200/月 (報銷)
5.寬頻RM100/月（報銷）
6. 電話設備每2年RM1500（報銷）
7. 里程索賠
8.生活費-餐補（旅費）
9. 冬季服飾每3年RM2500
10 固定津貼（汽車津貼 RM1500；交通津貼 RM500；EPF 16%）

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.

This position is part of a new support team formation for the new strategic program, named LOANSCAPE. It is multiyear program which targets to:

• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for clients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).

The solutions are built and supported in Paris and in Singapore.

Scope of Work

Manages user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date

Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Knowledge of corporate and investment banking products. Nice to have some structured finance product knowledge e.g. syndications.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Good knowledge of DevOps
• Excellent analytical skills
• Excellent oral and written communication with focus on user needs.
• Ability to multi task and manage stress while maintaining empathy for end users.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

• Provide required ERP system Migration support during Dynamics 365 implementation.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality and other Pre/post implementation support.
• Assist in providing training to end users for all new and modified functionality.
• Coordinate and support local/subsidiaries companies IT of ERP systems.
• Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
• Work with level 3 support teams to fulfil service requests and change requests.
• Document and track incidents, service requests, change requests and provide regular progress reports.
• Coordinate closely with support teams to test and deploy application defect fixes, enhancements, and patches to production environment in accordance with project methodologies.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
• Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.
• Provide pre-go-live and post-go-live end user support for Microsoft Dynamics ERP system.

Job Requirement

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 3 years’ experience working in IT industry, inclusive of 2+ years’ experience in application support and operations like sales, logistics and Finance
• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC).
• Development experience and good working knowledge in Microsoft SQL database
• Experienced across functional/technical aspects of Dynamics AX and its latest releases D365 Operations
• Experienced and proficient in one or more of the following technologies: Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD, etc is a plus.
• Hands on Data Migration from legacy system to D365 Operations.
• Ability to map and configure business requirements into D365 Operations
• Strong experience in X++/SSRS/AIF/DIXF/Azure server management
• Good knowledge of web services, SOAP, REST API services
• Strong analytical, interpersonal and collaboration skills.

Responsibilities:

• Responsible for conducting laboratory tests and analysis on oil and gas / chemical (OGC) samples using prescribe standard laboratory test method, techniques and instruments.
• Interpret and report test results accurately and timely based on test method. Maintain detailed records of all analysis performed.
• Complete all laboratory reports as applicable.
• Ensure compliance with safety protocols, quality control procedures, and regulatory guidelines.
• Understand and keep updated with all laboratory safety, reporting techniques and analysis methods.
• Perform all other duties and responsibilities as assigned.

Requirements:

• Diploma / Degree in Science / Chemistry or related field.
• Equivalent work experience in OGC industry or a laboratory environment.
• Ability to understand ASTM standards and procedures.
• Must be able to work with all chemicals, petrochemical, and petroleum products.
• Must be able to differentiate colors accurately by sight.
• Ability to work effectively under pressure, while directing numerous projects concurrently with different deadlines.
• Good interpersonal and communication skills with demonstrated ability to communicate effectively.
• High level of accuracy is required, with special attention to details.
• Able to multi-task.
• Must have positive attitude and good teamwork.
• Ability to adapt to Good Lab Practice.
• Have initiative to perform housekeeping before and after work.
• Position requires a dependable and reliable individual, whose daily presence adds to the success of the department.
• Required to work under a rotating 12 hours’ shift.

Additional Information:

• Training will be provided for suitable candidates without experience.
• Salary commensurate with experience & skills.

Qualified or interested candidates, please submit your updated resume in MS Word / PDF format to hr.singapore@amspecgroup.com

We regret to inform you that only shortlisted candidates will be notified.

Please include the following in your resume (if any):-

• Last drawn / current and expected salary.
• Reason(s) for leaving previous / current company.
• Education background.
• Work experience in point forms.

Job Duties

• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

To be part of the Prefessional Services Team as Business Analyst in implementing our e-Financial Services solutions. To participate in requirement gathering and analyst, and preparing documentation using UML to accurately capture the user requirements and analyse results.

Be expected to work with the development team in managing or expectation and in ensuring the solutions meet the user requirement, including preparaing test cases and analysing the rest results, and assisting the team in the SIT and UAT. As a secondly role, will be expected to assist the pre-sales activities to support the Financial Solution Practice Team.

Requirements:

· Minimum 3 years of demonstrated work experience in the IT industry

· Candidates with specific business experience and/or related experience in banking domain in the area of Credit Process, Collateral Management, Risk Management, Capital Markets and /or Basel II will be advantageous

· Experience in end-user support, including the prioritization and rationalization of new support issues, business requirements analysis, functional unit testing and facilitating user acceptance testing (UAT)

· Must have superior written, presentation and verbal communication skills, analytical and project management skills.

· Must possess a solid understanding of information technology and have the ability to conceptually relate technology to a business' needs.

· Competence in data modeling, rapid applications development, or process re-engineering is a plus.

· Must be able to work under a fast pace environment with tight deadlines.

· Has experience with large-scale projects, ongoing production support, software banking/financial applications.

Job Duties

• Support Digital Transformation Development and Delivery
• Support digital solutions to improve business operations. The contracted staff are to use the EA methodology to systematically develop the future business models and processes for the business stakeholders.
• Develop EA Standards and Framework
• Modelling Standards and Frameworks Review and Enhancement. Explore improvement opportunity on the current EA modelling standards, frameworks/methodologies (e.g. Integrated Methodology for Business Transformation (iMBT), DRM, Business Reference Model (BRM)). This is to keep the MINDEF OSIT EA up-to-date with the Industry technologies and capabilities.
• Proliferate EA and Build Up EA Competency
• EA Operations and Outreach
• Upkeep and enhance the EA repository content (architectural views, templates and scripts). Ensure project architectural views are properly stored. Capability to generate EA reports to support decision-making on architectural views related to business processes, information exchange and system design. Ensure EA templates and filters are developed to support project modelling. Capability to develop scripts to extracts data from EA repository.
• Provide regular training sessions on EA concepts and familiarization on the use of EA software modelling tool (ARIS). The outcome of this task is to improve overall understanding of EA concepts and modelling processes. The contracted staff are to support such training activities, including conducting the training (including hands on segment), setting up the required training facilities at Authority’s specified premises, preparing training content and issuing Certificate of Attendance to participants.
• Render advice, guidance, briefings and refresher training to the Authority nominated parties in EA, including the use of EA repository, EA artefacts, and creating/updating/searching/printing models.
• Change Management and Digital Communication
• Update the Intranet site to promulgate and distribute information related to EA and digital strategy on business transformation. The outcome of this task leads to better stakeholders’ awareness, understanding and support of digital initiatives.
• Support the Authority in change management activities to promulgate the use of EA in digital transformation for MINDEF/SAF. This includes designing communication packages, conducting briefings/workshops and documentations.

Skills & Requirements

• The candidate(s) should possess a Degree in Computer Science/ Engineering, Information Systems, Information Resource Management (or equivalent).
• Required Competencies
• a. Conversant in EA requirements and modelling standards.
• b. Familiar with EA Frameworks such as Department of Defence Architecture Framework (DoDAF) and/or The Open Group Architecture Framework (TOGAF).
• c. Possess some knowledge and technical skills on using EA tools, e.g. ARIS Business Architect and ARIS Publisher.
• d. Possess strong command of the English language (written and spoken), with excellent communication and presentation skills.
• e. Possess good interpersonal skills, highly organised and effective, and a good team player.
• f. Responsible, conscientious, resourceful, independent, responsive and pro-active.
• g. Proficient in Office productivity suites such as Microsoft Office and Excel.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Who Are We?

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.

Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.

HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

• Be responsible for the operations work related to Genshin Impact;
• Play an important role by providing product analysis to help in decision making as well as to ensure the long-term operations of the product with your data ability;
• Establish and improve data monitoring and analyzing systems;
• Conduct product analysis through utilization of data analysis and mathematical modeling, offering comprehensive support for product design, operational analysis, content effect evaluation, and player behavior analysis, thus ensuring the superior quality and effectiveness of game content.

What You Will Need:

• Loyal game players, basic understanding of the gaming industry, familiar with various video games, especially mobile ones;
• Extensive gameplay experience with Genshin Impact is a plus;
• Proficiency in SQL and data analysis tools including Excel, SPSS, Python or SAS;
• Familiar with common data mining model (for example, clustering, regression, decision tree);
• Sensitive to data, possess a strong learning ability, strong logical and analytical capabilities, and project execution skills, and able to communicate with designers and developers.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

Job Description:

We are seeking a skilled and proactive Data Analyst to join our team. In this role, you will play a crucial part in supporting our business development decisions through data analysis and insights. Your responsibilities will include monitoring key indicators, identifying potential issues, and collaborating with various business units to provide data analysis services.

Responsibilities:

• Understand the consumer finance business thoroughly and provide data analysis and insights to the team, aiding in decision-making for business development.
• Monitor and track key indicators of the consumer finance business consistently, analyzing any unusual fluctuations and identifying potential issues.
• Foster effective communication channels with business units and offer data analysis services.
• Contribute to the design and enhancement of risk control platforms, and actively participate in the establishment, deployment, and monitoring of credit models and anti-fraud rules.
• Engage in data mining and various modeling tasks, including feature extraction, integrated algorithms (e.g., GBDT, XGBoost), neural networks, and facilitate the implementation and application of data mining and modeling techniques in the consumer finance business.

Requirements:

• Bachelor's degree or higher in Mathematics, Physics, Statistics, Computer Science, or a related field in College of Science (COS).
• More than 1 year of experience in data analysis and the consumer finance industry, with a strong understanding of consumer finance risk control strategies.
• Solid foundation in mathematics and computer science, with a proactive attitude toward self-learning and research.
• Proficiency in data analysis, including strong analytical skills.
• Proficient in working with databases, such as MYSQL, Oracle, MongoDB, Hive, etc., including knowledge of database operations.
• Proficiency in at least one data analysis tool, such as SAS, R, SPSS, etc.
• Proficiency in one or several programming languages, such as Python.

Job Description:

• Manage and support IT Infrastructure including Windows Servers, Wireless APs & switches / MFP Printers / Desktops & Laptops
• Basic knowledge in configuration and managing Firewall, VPN, Wi-Fi Access Points etc
• Create and maintain technical documentation related to Windows Servers / IT appliances
• Perform periodic preventive and corrective maintenance, updates to software / hardware
• Maintain inventory of IT assets using IT tools
• Monitor backup & restoration of databases
• Knowledge in Active Directory, DNS, GPO, Office 365, SQL Server, Veeam etc
• Provide installation, configuration, maintenance and support to users including branch office users
• Working knowledge on virtualisation technologies mainly Hyper V, VMware.
• Knowledge in Hyper Converge and Nutanix would be bonus
• Provide remote IT support during major campaigns / peak periods
• Any other duties as assigned

Requirement:

• Diploma or Bachelor’s degree in computer science, information technology, systems engineering or a related field required
• Experience working with VoIP systems preferred
• 2 to 4 years of relevant experience
• Knowledge in Dell SAN Storage is desirable
• Ability to work as part of a team and establish working relationships with co-workers, staff and external contacts, and work effectively and professionally in a team environment
• Available to work period weekends and off-hours for on-site support requirements
• Available for rotational on call support