Total 3,944 support analyst job vacancies in Kuchai Entrepreneurs Park

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Senior Application Support Analyst

As Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.

This position is part of stream, named TRADE FINANCE(TFI) . It is suit of application which targets to:

The Trade Finance IT team is in charge of developing, implementing and running the tools necessary for the International Trade business (Trade Finance and Commodity Finance) of CACIB and certain subsidiaries of the Crédit Agricole SA group (25 Group entities concerned).

Scope of Work

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner .Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement,
  communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor), ensures Daily support tasks including ; ensures sanity checks are performed (morning, evening) and on-calls duty, contributes to change requests, urgent data modifications and INTPRODs executions, escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in

Requirements :

• Singaporeans only
• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).
• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

About the role:

This position requires a minimum of 3+ years of experience in supporting or developing application.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA)

Your background:

• Possesses strong analytical, logical and problem solving skills
• Technical background around industry leading DevOps tooling.
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision
• Understand concepts of IT Production environment and deployment process/piplines.
• Good hands on experience in following technologies:

1. Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
2. Versioning control systems: Git , AzureDevOps|TFS and SVN
3. SQL scripting (SQL Server or Oracle are preferred)
4. JIRA platform experience

• Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Additional certification in ITIL, sybersecurity
• Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

• Strong communication (written, and verbal) in English is a must.
• Proactive style of working, organizational skills.
• Strong analytical and problem solving skills.
• Ability to multi-task and work independently with minimal supervision.
• Team player mindset.
• Understanding and respect of cultural diversity.

EA License Number : 11C4879

Role: Application Support Analyst

Roles and Responsibilities

The candidate will assists senior team members with support the maintenance and update of an existing application.

· Support new enhancement go-live transition

· Support monitoring of compliance to security measures

· Solve routine problems that occur within applications

· Liaising with vendor and users on issues log and status

· Analyze application usage reports

· Monitor application performance, application logs

· Propose recommendations to improve application performance

· Document the application’s technical architecture, issue resolutions and procedure

· Provide 24/7 primary application maintenance support

Requirements / Qualifications:

1. Candidate must possess at least a Bachelor's Degree or Professional Degree in Industrial and System Engineer/ Computer Science/Information Technology or equivalent.

2. At least 2-3 years of relevant hands-on experience in system operation support (Applicable for JG4)

3. Candidates should have strong analytical and able to work independently.

4. Proactive self-starter with an analytical and creative mind.

5. Result and customer oriented with multi-tasking capabilities.

6. ITIL v3/v4 certification and strong service-oriented experience / background

7. Knowledge and understanding of IT industry environment and business needs

The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Qualifications and Profile

Education A bachelor's degree or higher in computer science or a related field, combined with industry experience, will be advantageous.

This position requires a minimum of 1+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Knowledge around software development, cybersecurity, application support is a plus.

- Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Responsibilities:

• Analyze, investigate and manage daily application issues/incidents
• Perform application deployment, support post deployment and post maintenance verification activities.
• Administration of application configuration, user account, and support audits activity related to this.
• Perform query jobs, generate data statistics and reports
• Perform system/issue monitoring & tracking of resolution through incident management system
• Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
• Perform project documentation and document base-lining.

Requirements:

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• 2 - 5 years’ experience in IT Operation, application support and end user management
• Experience in Structured query language (SQL).
• Excellent analytical and problem-solving skills
• Good written & spoken communication skills and interpersonal skills
• Team player and work independently without supervision
• Involvement in night support activity (based on duty roster) is required

To apply, please visit www.gmprecruit.com and search for Job Reference: 22154

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Capula is a leading global hedge fund, headquartered in London. We are looking for an Application Support Analyst to join our Singapore team. The individual should have strong communication abilities and be looking to utilise their technical skills to support the trading and middle office applications.

Duties and Responsibilities:

This is a permanent role where we expect the successful candidate to learn and grow professionally over time. The successful candidate will use and develop their skills in Python, SQL, Sungard Front Arena and some C#.

Key duties and responsibilities:

• React and resolve issues, as the first line of defence.
• Detailed analysis of issues that need escalation.
• Be familiar with the financial products and business operations of Capula.
• Create and enhance monitoring dashboards using Grafana and metric driven alerting.
• Day to day management of a complex application suite, improving stability and performance over time.
• Overnight support as necessary as Capula systems are global in scope.
• Release management, working closely with the Development team.
• Improve processes, tools and procedures as needed.
• Basic scripting (generally in Python) to automate some manual procedures or information gathering via Application Programming Interface.
• Identifying trends/themes in application support to guide the team’s priorities towards resolutions with bigger returns on investment and/or reductions in operational risk.

Skills and Experience:

• At least a Bachelor’s degree (in any discipline). A quantitative degree is highly desirable.
• At least 5 years of relevant experience. Some experience dealing with the front office and ideally on buy-side would be advantageous.
• Fluency in Python is highly desirable.
• Knowledge of Linux, Bash, Powershell, Git, Grafana and/or Prometheus is highly desirable.
• Some understanding of Fixed Income financial products would be beneficial.
• Working knowledge of one or more of the following would be a plus: Sungard Front Arena, Excel, SQL, C# and/or Perl.
• Ability to work cohesively with senior managers and partners of the firm.
• Quick decision-making skills.
• Ability to work under pressure.
• Clear communication style.
• Fluency in spoken and written English.

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?

We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in Singapore. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Provide exceptional billing and invoicing support to LinkedIn customers and internal requesters leveraging email, chat support and occasionally, virtual calls.
• Work within a queue-support model, prioritizing and resolving time-sensitive issues with a high degree of precision and accountability.
• Ensure deliverables are met as per defined KPI performance targets such as case productivity, time in queue, customer satisfaction scores and quality of customer experience.
• Process amendments on customer accounts, contracts and invoices in a timely and accurate manner, in compliance with internal processes.
• Handle complex and urgent issues timely and sensitively, escalating issues with urgency as needed and collaborating with management to drive to resolution.
• Drive and coordinate issue resolution working with cross-functional partners such as accounts receivables, account management teams, tax, legal and other internal stakeholders in APAC and globally.
• Collaborate with global Billing Support teams across different regions and time zones.
• Demonstrate good analytical, problem-solving and communication skills.
• Perform additional duties as required

Qualifications

Basic Qualifications:

• 1+ years of experience in billing support or order management in a B2B environment
• 1+ years of experience in customer-facing roles
• Business fluency in English and at least one of the following languages: Japanese, Mandarin, or Korean

Preferred Qualifications:

• Business fluency in English and TWO of the following languages: Japanese, Mandarin, or Korean
• Experience in online customer service, communicating via email, chat and virtual calls
• Experience working in CRM: Oracle, Salesforce, Microsoft Dynamics
• Experience working in information technology companies and SaaS
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Order Management
• Customer Service
• Investigation
• Communication
• Time management

Responsibilities

• Analyze, investigate and manage daily application issues/incidents
• Perform query jobs, generate data statistics and reports
• Perform system/issue monitoring & tracking of resolution through incident management system
• Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
• Perform application deployment, support post deployment and post maintenance verification activities.
• Perform project documentation and document base-lining.
• Administration of application configuration, user account, and support audits activity related to this.

Requirements

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• 2 - 5 years’ experience in IT Operation, application support and end user management
• Excellent analytical and problem-solving skills
• Good written & spoken communication skills and interpersonal skills
• Experience in Structured query language (SQL).
• Involvement in night support activity (based on duty roster) is required
• Team player and work independently without supervision

To apply, please visit www.gmprecruit.com and search for Job Reference: 24227

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to provide global support for their mission critical banking systems

• Providing Application support to a few mission critical application
• Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues.
• Performing root cause analysis
• Ensuring timefly resolution especially for high severity incidents to business users
• Providing updates on problems / issues reported
• Ensuring processes are followed
• Working with level 3 support and development team for unresolved issues

Requirements :

• Minimum 5+ years of experience working in supporting mission critical high volume applications
• Strong troubleshooting, analytical and problem solving skills
• Experience working in banking industry is a must
• Able to work under pressure
• Good knowledge in ITIL
• Min 4 years of experience working with Windows
• Experinece in support .Net application is a plus
• Good expeience working with RDBMS
• Experience working with SQL Server, powershell
• Good communication skills

Interested candidates please email your latest resume to subagio@tangspac.com

We are hiring for an experienced, self-driven professional who will play a key role in managing the Institutional Equities distribution clientele network.

Job Responsibilities:

Work with Senior sales people to do the following:

· Cultivate strong relationships with institutional equity fund managers, banks, insurance companies, AIFs, PMS, and hedge funds.

· Day to day management of relationships with asset managers/ portfolio managers, buy-side analysts, hedge fund managers, pension funds, traders.

· Manage company and analyst marketing initiatives, including meetings, conference calls, and industry events.

· Facilitate key meetings between clients and relevant members of the company team

· Ensure effective dissemination of firm research and facilitate introductions between clients and company management teams.

· Conduct consultative sales meetings, emphasizing the value of the firm's offerings.

· Provide timely feedback to the team on client interactions, comments, and concerns.

· Maintain a keen focus on tracking Indian capital markets, whether in equity research or institutional equity sales

Skill & Qualification required:

· Undergraduate with 2 to 4 years’ experience in relationship management or analysis in Financial Services.

· Excellent communication skills, both verbal and written.

· To engage effectively with clients and internal teams.

· Mandatory exams will have to be cleared as per MAS guidelines related to capital markets.

About Caxton:

About Caxton Associates:

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments.

Responsibilities:

• You will work very closely with the Portfolio Manager on the day-to-day management of the Global Macro portfolio, primarily Rates and FX-focused.
• Help build analytical tools for trade screening and idea generation (mainly in Excel and Python)
• Generate and execute trade ideas across products (Interest Rates and FX – both linear and options)
• Keep abreast of macro developments and the market implications.

Requirements

• 1-5 years in Sales, Trading, Quants, or Structuring within Rates and FX, preferably in investment banking and/or buyside firm.
• Graduate from a Top-Tier university, preferably in Engineering, Mathematics, Computer Science, Quantitative Finance, Economics, or related fields.
• Solid experience in building analytical models using both Python and Excel.
• Strong communication and interpersonal skills and a self-starter.
• Strong collaborative skills with the ability to work effective in a team-oriented environment.
• A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
• Displays and operates at the highest degree of ethics and integrity.

Responsibilities:

· Provide technical support and maintenance of IT infrastructure.

· Monitor system performance, troubleshoot, and resolve IT issues.

· Implement system upgrades and enhancements.

Requirements:

· At least 6 years of experience in IT support and infrastructure maintenance.

· Good communication, project management, strong analytical, problem-solving skills.

SKILLS & QUALIFICATIONS

General Skills:

Extensive product knowledge across asset classes encompassing product & trade life cycle

(pricing and risk is good to have). (Regulatory like MIFID II, EMIR, CFTC exposure is a plus)

Experience working on vendor systems (eCommerce platforms, Murex, BTS, Apex, Sophis,

S2BX, Wealth systems)

Ability to work proactively, independently and displays strong initiative

Ability to accurately translate and document business needs into functional requirements and

produce quality documentation

Ability to drive multiple agenda and effectively manage priorities

Strong communication and presentation skills with an excellent standard of English (written

and spoken)

Technical Knowledge

Good understanding of the FO to BO trade flow of financial products, including Middle Office,

Operations and Finance activities

Experience working in big data solutions and data querying tools. Experience in (ES) elastic

search is a plus.

Strong understanding of key technology concepts, basics in SQL, NoSQL, functional

programming and architecture. Strong technical acumen is a big plus.

Experience implementing trade STP having multiple source platforms. FpML knowledge,

ISDA CDM standards is a plus.

Preferred Domain Knowledge

10+ years of relevant experience in full end to end financial markets project delivery life cycle

Other Preferred Skills

Strong interpersonal, problem solving and analytical skills

Multicultural awareness

Displays personal authority, integrity and ethics

At Optiver we operate without bureaucracy, without hierarchy and without egos. We are a trading firm that combines diverse skill sets, unique minds and the desire to be better. We’re passionate, driven and collaborative when it comes to tackling interesting problems. That’s where you come in.

Optiver is looking for an Commodities Analyst to join our growing Singapore office in the Commodities trading team.

WHO WE ARE

Optiver is global electronic market maker. We use our own capital, at our own risk, to trade on major financial markets around the world, 24 hours a day. We aim to always provide prices for a wide range of products including listed derivatives, equities, ETFs, bonds and foreign exchange. As such, we have no clients but provide liquidity services to the financial markets on which we trade. We do this by developing our own trading strategies and systems, using originally developed code and cutting-edge technology.

Optiver Asia Pacific represents one of three business units of the Optiver group (the others being Europe and the US). The Asia Pacific business unit includes the following locations: Sydney (regional headquarters); Hong Kong; Shanghai; Singapore and Taipei. The business in Singapore is newly created and deemed to be an integral part of the APAC strategy over the coming years with anticipation of significant growth.

WHAT YOU’LL DO

As a Fundamental Analyst, you’ll provide analysis in the commodity space. Your main responsibilities include:

• Conducting research for improving predictions in the commodities markets
• Using data to gather insights, improve decision making and performance
• Being a subject matter expert on your given market and asset class
• Driving continuous improvement
• Developing position-taking strategies on key markets leveraging fundamental analysis
• Making good risk reward trading decisions based on the fundamental information
• Collaborate with other trading members to improve other strategies from a fundamental perspective

WHO YOU ARE

To succeed in this role, you’ll need to have the below skills and experience:

• Minimum 4 years’ experience working in an analyst or trading role in Commodities
• Passion for trading and research and a strong desire to continuously improve
• Track record of research having a direct impact on profitable strategies
• Analytical and quantitative skills
• Strong communication skills and ability to work in a fast paced environment
• Collaborative attitude and continuous improvement mindset

WHAT YOU’LL GET

• The chance to work alongside diverse, intelligent, and driven peers in a rewarding environment
• Competitive remuneration, including an attractive bonus structure and additional leave entitlements
• Training, mentorship and personal development opportunities
• Gym membership plus weekly in-house chair massages
• Daily breakfast and lunch
• Regular social events including an annual company trip
• A work-from-home allowance and support
• Guided relocation, a competitive relocation package and visa sponsorship where necessary.

As an intentionally flat organisation, we believe that great ideas and impact can come from everyone. We are passionate about empowering individuals and creating diverse teams that thrive. Every person at Optiver should feel included, valued and respected, because we believe our best work is done together.

Optiver encourages Singaporean nationals and Permanent Residents to apply. Our commitment to diversity and inclusion is hardwired through every stage of our hiring process, we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.