Total 105 support analyst job vacancies in CJ1 Centre, Cyber 8, Cyberjaya, Selangor, Malaysia

Requirement / Qualification

• At least a Bachelor's Degree, Professional Degree, Master's Degree, Computer 
  Science/Information Technology or equivalent 
• At least 5 year(s) of working experience in the related field is required for this 
  position 
• Required skill(s): Communication, presentation and negotiation skills 
• Advantage skill: Knowledge or at least 1 year experience in system development. 
• Knowledge and experience in software development life cycle, analysing and 
  system designing 
• Leadership skills, when it comes to assisting the team leader and in terms of 
  coordination and management of team members 
• Certification in CPRE – FL or other equivalent is an added advantage 

Job Description

• Participate during the initial Information Gathering, Analysis & Project Initiation. 
• Get business & function requirements from user/ stakeholders for product, new 
  systems and for enhancements to existing systems 
• Analyse and propose solution that meet requirements 
• Ensure solutions meet business needs and requirements 
• Prepare specification documents which includes requirements process/integration solution.
• Able to describe in language, diagram (UML) and 
  sample screen for better understanding. (ex: URS, SRS, SDS, API Guideline) 
• Assist the team leader/management effectively communicating your insights. 
  and plans to team members and management 
• Support the team leader/management in delivering the project plan on-time 
• Mentor junior business analyst 
• Work closely with clients, technicians, and managerial staff 
• Provide on-going knowledge support and be involved in various stages of the 
  Software Development Life Cycle (SDLC) and scrum 
• To be able to have excellent communication and interpersonal skills 
• Carry out any other duties or responsibilities that may be assigned to you by 
  Management as deem fit

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

要求/資格

• 至少學士學位、專業學位、碩士學位、計算機
  科學/資訊科技或同等學歷
• 為此，需要至少 5 年相關領域的工作經驗
  位置
• 所需技能：溝通、簡報和談判技巧
• 優勢技能： 知識或至少 1 年系統開發經驗。
• 軟體開發生命週期、分析和開發的知識和經驗
  系統設計
• 領導技能，在協助團隊領導者和方面
  團隊成員的協調與管理
• 獲得 CPRE – FL 或其他同等認證是額外優勢

職位描述

• 參與最初的資訊收集、分析和專案啟動。
• 從使用者/利害關係人獲取產品、新產品的業務和功能需求
  系統以及現有系統的增強
• 分析並提出滿足要求的解決方案
• 確保解決方案符合業務需求和要求
• 準備規格文件，其中包括需求流程/整合解決方案。
• 能夠用語言、圖表（UML）和
  範例螢幕以便更好地理解。 （例如：URS、SRS、SDS、API 指南）
• 協助團隊領導/管理階層有效傳達您的見解。
  以及團隊成員和管理層的計劃
• 支持團隊領導/管理層按時交付專案計劃
• 導師初級業務分析師
• 與客戶、技術人員和管理人員密切合作
• 提供持續的知識支持並參與專案的各個階段
  軟體開發生命週期 (SDLC) 和 scrum
• 能夠擁有出色的溝通和人際交往能力
• 履行可能分配給您的任何其他職責或責任
  認為適當的管理

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作職責 ：

• 處理和回應客戶的詢問和聯絡
• 負責解決客戶支援問題
• 提出內部工作要求，以確保客戶的要求、詢問
  為了客戶滿意度，滿足產品和服務並跟進內部要求。
• 有效協助經理執行所有營運和
  與服務銷售支援領域和大客戶相關的管理任務。

能力要求：

• 候選人必須至少擁有技術或商業領域的文憑
• 團隊合作態度、高能量水平和積極主動的行為
• 良好的溝通和人際交往能力
• 以客戶和人為本
• 具備技術知識
• 多工處理能力
• 立即可用將是一個優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

我们的客户是一家拥有超过100,000专业人员的34亿美元公司，分布在51个国家，为649个全球客户提供服务，拥有一个多元化的团队。

工作摘要/概览：这个职位进行熟练的连贯、第一人称口译工作。工作在直接监督下进行和审核，使用明确定义的政策和程序。有限的机会可以行使独立判断和决策。职员将大多数问题提交给主管，通常处理所有非例行问题。

主要职责和责任：

• 提供意思对意思的口译。
• 按照培训、政策和程序遵循口译协议。
• 遵循与信息保密和口译伦理有关的所有政策和程序。
• 参加所有必需的培训。
• 根据不同客户的要求，持续改进词汇和专业领域知识。
• 按照政策保持机密性。
• 使用标准办公设备，如电话、电脑、复印机和传真机。
• 使用 MS Office 应用程序，如 Outlook、Word 和 Edge（或其他互联网浏览器）。
• 所有员工需要执行以下的基本职责：表现出可预测、可靠、及准时的出勤；遵循书面和口头指示，并按时完成指定任务；从指导、观察和错误中学习；独立工作或作为团队的一部分；与他人（包括同事、主管和客户）进行适当的互动；并在监督下工作，接受指导/反馈。

知识、技能和能力：

• 擅长适应快速变化的情况。
• 在紧急情况下能够冷静有效地做出反应。
• 对细节和准确性的高度关注。
• 有能力独立工作，并擅长在公司政策和程序的框架内行使主动性。
• 擅长及时向主管报告问题或事项
• 对保密工作的特别承诺
• 擅长建立和维护有效的工作关系
• 有能力熟练操作常见的办公设备，包括但不限于电脑、传真机、复印机和电话系统。

薪金与福利如下：

• 基本工资 每月 RM5,000 
• 交通津贴：每月 RM500 
• 夜班津贴：每月 RM 550 
• 住院医疗福利最高达 USD 80,000 (个人），适用于自己、配偶及子女（如有）。
• 门诊医疗福利最高达USD 美元（个人），适用于自己、配偶及子女（如有）。
• 视力福利最高达USD 120（个人），适用于自己、配偶及子女—仅限永久/转正雇员，完成1年后可申领。
• 牙科福利最高达USD 500（个人），适用于自己、配偶及子女—仅限永久/转正雇员，完成1年后可申领。
• 年假前两年为10天，完成2年后为12天（按比例计算）。
• 根据劳动法规定的病假—14天。
• 丧假—家庭成员（配偶、子女、父母）去世时为3个工作日。
• 产假—女性员工为连续98天。可在预计分娩日期后不早于30天或分娩后开始。
• 父亲假期—7天。

• Position: Application Support Engineer.
• Salary: RM 2500-3500.
• Work location: City center (5-day week),Kuala Lumpur.

Our client is an IT technology company, providing integrated solutions and services to predominantly insurance companies, banking and financial institutions in Malaysia and SEA region and North Asia and America. With clear growth strategies and a vibrant success culture, they are now looking to recruit additional skilled IT professional to provide 1st and 2nd line application support role.
Job Responsibilities
This position is working within the technical IT team,who are responsible for building and supporting in-house developed applications used by areas such as product control, P&L production, Reporting and Independent Price Verification among others. your role will be the first line of support for the product control business function.
Key Duties:
*Perform in-house application testing.
*Conduct specification study on customer' requirements.
*Trouble shoot and resolve technical issues related to applications.
*Ensure software bugs and probelms are resolved.
*Documentation of application software for training purposes.
*Perform investigation on software issues reported.
*Provide on-site and phone/email support to customers.
*Attend meeting with customers.
Candidate & skills required
This position will suit a graduate or entry-level candidate with exposure to a heavily regulated environment, ideally financial services.
Ideal candidate must possess a Diploma/degree qualification in Computer Science or IT engineering.
Possess working knowledge of SQL Database,uniVerse and basic network configuration skills.
Experience working in an IT support environment.
Knowledge in Non-life/General insurance business process is an advantage.
Excellent written and verbal communication skills.
Fresh IT graduates are also encouraged to apply.

APPLICATION TO THIS JOB
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：應用支援工程師。
• 薪資：RM2500-3500。
• 工作地點：吉隆坡市中心（每週工作5天）。

我們的客戶是一家IT技術公司，主要為馬來西亞和東南亞地區以及北亞和美洲的保險公司、銀行和金融機構提供綜合解決方案和服務。憑藉著明確的成長策略和充滿活力的成功文化，他們現在正在尋求招募更多熟練的 IT 專業人員來提供第一線和第二線應用程式支援角色。
工作職責
該職位在技術 IT 團隊內工作，負責建置和支援產品控制、損益表產生、報告和獨立價格驗證等領域使用的內部開發的應用程式。您的角色將是產品控制業務職能的第一線支援。
主要職責：
*執行內部應用程式測試。
*根據客戶的要求進行規格研究。
*排除並解決與應用程式相關的技術問題。
*確保軟體錯誤和問題得到解決。
*用於培訓目的的應用軟體文件。
*對報告的軟體問題進行調查。
*為客戶提供現場和電話/電子郵件支援。
*參加與客戶的會議。
候選人及所需技能
此職位適合接觸嚴格監管環境（最好是金融服務環境）的畢業生或入門候選人。
理想的候選人必須擁有電腦科學或 IT 工程的文憑/學位資格。
具備 SQL 資料庫、uniVerse 的工作知識和基本的網路配置技能。
具有在 IT 支援環境中工作的經驗。
了解非人壽/普通保險業務流程是一個優勢。
優秀的書面和口頭溝通能力。
也鼓勵應屆 IT 畢業生申請。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

There will never be a typical day at Experian, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing global landscape. Below you’ll find a snapshot of your day-to-day responsibilities.

As a QA Analyst, you will be responsible for examining, validating and testing customized solutions based on and around EDQ products in accordance to the requirements, specifications, established or defined quality and performance standards, within delivery timelines. The QA Analyst will be working closely with an Australian Consultancy Team. There will be also other analysts & developers in Experian Global Delivery Center Malaysia who will work alongside to support from both technical and cultural perspectives.

 

• Develop, maintain and execute test cases as accordance to business requirements.
• Involved in Functional Testing with the opportunity to expose in Automation Testing.
• Proactively identify test issues and potential process improvement areas, suggest options and recommend approaches.
• Take part in software design discussions, reviews and test strategy sessions.
• Track and manage defects to resolution.
• Perform various types of testing including:
  • White Box testing
  • Black Box testing
  • Functional Testing
  • Non – Functional Testing
• Good to have: Exposure to XUnit, Selenium, C#, Postman, Insomnia, SoapUI, JMeter

If you have experience in corporate infrastructure support, that’s the icing on the cake. Our support team is a critical part of our huge and dynamic ecosystem, and we are looking for the best people out there. Join us to experience the complete grasp on designing, installing and maintaining our very own communications!

The Job:

• Research and identify solutions related to the software and hardware’s issues.
• Diagnose and troubleshoot technical issues such as account setup, network configuration,  etc.
• Document technical knowledge in the form of notes and manuals.
• To administer and maintain the company's servers & IT infrastructure.
• Oversee and maintain the company's corporate services such as phone system, email, domain name etc.
• Perform troubleshooting, backup, archiving, and disaster recovery.
• Install and upgrade computer software and network equipment.
• Assist in Asset Management.

The Person:

• Possesses at least Diploma / Degree holder in Information Technology, Computer Science, Computer Studies or equivalent. 
• At least 1 year of working experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Have the ability to diagnose and troubleshoot basic technical issues.
• Possesses hands-on experience with Windows/Linux/Mac OS environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Positive, proactive and has a service-oriented attitude.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

- Design, develop, implement, and maintain reports, dashboards, visualizations, and analytics with key insight for the Global Operations Team across APAC

- Develop and manage BI solutions with a cloud SQL data warehouse/lake such as Big Query , Snowflake

- Provide automated and ad-hoc reports with Microsoft Visio, Project, SharePoint, Smart Sheet, Slack, and other data analysis, visualization & reporting tools

- Collaborate with business users across APAC to provide data insights using data.

- Analyze business processes and requirements to apply them to data analysis using SQL.

- Create and maintain documentation including requirements, design, and user manuals.

- Identify opportunities to improve processes and strategies with technology solutions.

- Strong SQL programming skills, including the use of SQL analytic functions and stored procedure development and maintenance

- Experience with the development of orchestrating data with Google Cloud Composer (Airflow) using Python

- Proficient knowledge of expanded analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)

- Leveraging data to help the business answer questions around further expansion, products, customer acquisition/retention/churn and any other business goals that can be addressed through data insights.

- Lead efforts in gathering and analyzing data from various sources to identify potential threats in the region (APAC). Utilize advanced analytical techniques to understand threat patterns and behaviors with regional stakeholder management experience.

- Urdu language (speak & write) is required by business. Main stakeholders and project team based in Pakistan and across APAC

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Descriptions:

• General
• Provide level 1 support (assistance through phone calls, remote sessions, email, and ticketing tools)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay (Mandarin and Chinese are a plus) language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

• [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

"Education is the most powerful weapon which you can use to change the world” – Nelson Mandela”

If you believe in education just as much as we do, you are a good match.

If you are also interested in photography and photo editing, you are a great match.

On top of that, if you exude positive vibes, perform creatively and possess a gungho spirit, hit us up already because you are the one!

The Job:

• Promote Pixlr (including helping clients to understand Pixlr for Education program.
• Provide creative support (including onboarding clients on Pixlr for Education program).
• Assist in day-to-day operational matters (including researching and analysing possible avenues to market Pixlr for Education program.
• Be the first point-of-contact/face of Pixlr for Education program.
• To assist in seeding relevant content across social media platforms in order to increase awareness.
• Manage and engage the stakeholders.

The Person:

• Possess functional skills: Microsoft Excel/Google Sheets (with formulas) and PowerPoint/Google Slides.
• Exude positive vibes, perform creatively, and possess an enthusiastic spirit.
• Be meticulous about any and everything (have a good eye for detail!)
• Demonstrate the I.P.I. qualities - Independent, Proactive, and Initiative.

• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.