Total 14 support analyst job vacancies in Bayan Baru

職責

• 定義和設定模組的願景，確保與整體產品願景以及內部利害關係人（業務開發、行銷、客戶支援）和外部利害關係人（客戶、供應商、解決方案提供者）與整體解決方案和組織目標保持一致。
• 準備優化營運、提高效率並確保部門/部門內協調一致所需的相關文件、流程和程序。
• 與來自工程、設計、品質保證、支援、業務開發和財務的跨職能團隊聯絡，了解他們的觀點並確保模組成功。
• 與最終用戶、內部利害關係人、外部利害關係人和市場合作（深入了解市場趨勢、競爭對手產品和新興技術），以了解需求和痛點（如果有）。
• 將需求、已識別的缺陷和技術債務轉化為高級產品需求和/或使用者故事，並根據使用者價值、業務影響、可行性和與整體產品願景的一致性等因素確定優先順序。
• 透過與工程和 QA 團隊協調來確定發佈內容以及發佈時間。
• 與利害關係人合作執行 UAT，以符合最初的願景並滿足用戶需求。
• 與團隊合作，確保準備好適當的文檔，例如使用者手冊、幫助文章（常見問題）或內部培訓資源。
• 追蹤關鍵績效指標 (KPI) 並使用此指標從業務和用戶角度衡量 POS 系統上的功能在實現其目標方面是否成功。這可以採用參與度、業務成果和使用者滿意度指標的形式。
• 準備本部門內優化營運、提高效率並確保符合組織目標和標準所需的任何流程和程序。

要求和資格

• 計算機科學或任何相關領域的學士學位。
• 該職位需要至少 5 年類似職位的工作經驗。
• 優秀的分析和概念思考能力。
• 先進的技術技能。
• 出色的文檔編寫能力。
• 擁有建立詳細報告和進行簡報的經驗。
• 兌現承諾的成就記錄。
• 優秀的計劃、組織和時間管理能力。
• 熟悉並熟練使用JIRA、Trello、ClickUp等敏捷管理工具。
• 來自 Scrum 研究等機構的認證 Scrum Master。
• 具備技術敏銳度，對軟體開發流程、技術架構和系統整合有深入的了解。
• 能夠在設定產品方向和長期路線圖時可視化更大的圖景。
• 在優先事項不斷變化的動態環境中感到舒適。
• 能夠識別挑戰並制定有效的解決方案。
• 能夠透過談判平衡客戶的需求、工程團隊的能力和組織的目標。
• 擅長使用設計工具，尤其是 Figma 和 Adobe XD（可用性和客戶體驗）。
• 制定產品策略並協助產品負責人定義“客戶體驗”>“使用者體驗”>“使用者介面”，以滿足將使用該產品的廣大使用者（可用性和客戶體驗）。

• 附近的公共交通
• 休閒著裝要求
• 自由流通的食品儲藏室
• 定期體育和團隊活動
• 醫療保險
• 職涯發展機會
• 平衡工作與生活的彈性福利

Responsibilities

• Define and set the vision for the module, ensuring alignment to the overall product vision and between internal stakeholders (Business Development, Marketing, Customer Support) and external stakeholders (Clients, Vendor, Solution provider) with the overall solution and organization objectives.
• Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section /department.
• Liaise with cross-functional teams from Engineering, Design, QA, Support, Business Development, and Finance to understand their perspectives and ensure module success.
• Collaborate with end-users, internal stakeholders, external stakeholders, and markets (peeking into market trends, competitor product and emerging technologies) to understand the needs and pain points (if any).
• Transform needs, identified defects, and technical debts into high-level product requirements and/or user stories with prioritization based on factors such as user value, business impact, feasibility, and alignment to overall product vision.
• Determine what gets released and when it will be released by coordinating with Engineering and QA teams.
• Collaborate with stakeholders in performing UATs to align with initial vision and meet user needs.
• Work with teams to ensure appropriate documentation is ready such as User Manual, Help articles (FAQs) or internal training resources.
• Track key performance indicators (KPIs) and use this metric to measure success of a feature on the POS system in meeting its objectives from business and user perspectives. This can be in the form of Engagement, Business Outcome, and User satisfaction metrics.
• Prepare any process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.

Requirements & Qualification

• Bachelor’s degree in Computer Science or any related field.
• Minimum 5 years working experience in a similar role is required for this position.
• Exceptional analytical and conceptual thinking skills.
• Advanced technical skills.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• A record of accomplishment following through on commitments.
• Excellent planning, organizational, and time management skills.
• Familiar and adept with agile management tools such as JIRA, Trello, and ClickUp.
• Certified Scrum Master from institutions such as Scrum study.
• Possess technical acumen with sound understanding of software development processes, technical architecture, and system integration.
• Ability to visualize the bigger picture in setting product directions and long-term roadmaps.
• Comfortable in dynamic environments with shifting priorities.
• Ability to identify challenges and devise effective solutions.
• Ability to negotiate in balancing the needs of customers, the capabilities of the engineering team and the goals of the organization.
• Adept in using design tools especially Figma and Adobe XD (Usability and Customer Experience).
• Devise product strategy and assist Product Lead in defining Customer Experience > User Experience > User Interface to cater broad user that will be using the product (Usability and Customer Experience).

• Nearby public transport
• Casual dress code
• Free-flow pantry
• Regular sports & team activities
• Medical insurance
• Career development opportunities
• Flexi benefit for work-life balance

BROAD JOB FUNCTIONS

• Leading site services programs including Food & Beverage (F&B) , Transportation and Janitorial management
• managing relationships with vendors responsible for these outsourced services
• Maintains the program to ensure compliance with internal and external regulations such as fire, EHS, ISO, food safety regulations
• Support customer requirement and improve customer satisfaction

Regular

Cafeteria Operation and Management

• Oversees the operations of the cafeteria including ordering, inventory, meal planning, food preparation and services.
• Ensure compliance with internal and external regulations such as fire, EHS, ISO and food safety
• Monitors the preparation, serving and storage of food to ensure compliance with health standards
• Assures cleanliness of cafeteria and maintenance of equipment and food service supplies.
• Handle customer complaints and resolve issues related to food quality.
• Ensure all safety and environmental incidents are addressed & reported promptly
• Keep detailed administrative records regarding license, meal plans, costs and hours worked.
• Take inventory, order food and beverage supply and check the quality and quantity of orders received.
• Participates in the preparation and administration of assigned budget and monitors expenditures
• Handle receipts and claims with caterer.

Employee Transport Management

• Provide transport services to employees who commute to/from work and interplant.
• Plan and work with service provider to optimize the travel routes
• Manage contractor service levels and performance ensuring a safe transport service.
• Ensure compliance with internal and external regulations such as fire, EHS, ISO and road transport safety
• Handle customer complaints and resolve issues related to transportation.

Janitorial Management

• Oversight and supervision of the daily cleaning operations to meet level of quality standards.
• Establish and define cleaning protocols, KPI’s, routines to meet the set standards
• Routinely inspect properties and monitor work performance; quickly correct deficiencies.
• Collaborate and communicate with third-party cleaning vendor management and staff.
• Assist with screening, selecting and training new cleaning employees and contractors.
• Assess, assign and respond to work requests and special projects

Irregular

• Assist with the HR promotion or company initiatives
• Liaison with government departments ex. Labor, Immigration, MPPP

Come join the People Solutions team as the global Director, People Leader Support. In this role, you will lead a global team focused on building leader capability in foundational management practices through real-time coaching and specialized training. This role works in partnership with our business clients, Legal, Business & People Partners, Country Enablement and COE teams to understand capability gaps, design people-focused solutions and deliver at scale.

Responsibilities:

• Develop and build a team to deliver a global leader support hub model to support cyclical volume leader coaching/support for the following inquiries: attendance, performance, solution delivery, business cases for workforce reductions, leaves and accommodations, listening support, etc.
• Proactively implement programs in partnership with COEs focused on upskilling leaders prior to program launches and providing in the moment, real-time coaching on managing employees
• Develop a consistent framework for coaching, record keeping and tracking
• Develop and train team members to ensure high-quality leader coaching and support of cases
• Partner with internal stakeholders (Legal, Ethics & Compliance, Security & EHS) on a robust compliance strategy that ensures people leaders are provided statutory training on a regular cadence
• Using data, develop insights and themes to determine leader development needs and success metrics for regular updates to executive leaders
• Collaborate with the People Solutions ecosystem on broader organizational initiatives

• Application monitoring to ensure stable and optimal performance always.
• Have ability to understand and reasonably resolve basic and complex technical problems.
• Have ability to work under pressure, prioritize and manage multiple tasks.
• Good Team-player with strong Interpersonal, Organizational and Project management skills.
• Good analytical skills coupled with written, communication and problem-solving skills and an ability to work in multicultural environment.
• Understanding and analysis of complex customer requirements from business user and then develop the custom code to achieve the solutions.

• Application monitoring to ensure stable and optimal performance always.
• Have ability to understand and reasonably resolve basic and complex technical problems.
• Have ability to work under pressure, prioritize and manage multiple tasks.
• Good Team-player with strong Interpersonal, Organizational and Project management skills.
• Good analytical skills coupled with written, communication and problem-solving skills and an ability to work in multicultural environment.
• Understanding and analysis of complex customer requirements from business user and then develop the custom code to achieve the solutions.

We are looking for a dynamic and talented Power BI Developer to join our global team - AI, Data & Analytics Team. In this role, you will have the opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions that support business needs in global reporting. You will collaborate closely with Business Process Owners to analyze reporting requirements and transform them into visually appealing and insightful Power BI reports and analytics.

Responsibility

• Collaborate with business to understand their requirement, ensure alignment and successful implementation of Power BI solutions.
• Document and communicate the requirements with AIDA team members to identify the gaps and feasibility 
• Design, develop, and maintain reports by utilizing tools such as Power BI, SQL Server, Oracle, Power Query, etc.
• Manage Power BI Service components such as data gateway, data sources, refresh schedule, data flow, etc.
• Investigate and troubleshoot issues raised by business users
• Answer inquiries from AIDA team members and business users as necessary
• Stay up-to-date on the latest Power BI features, changes, and best practices

• Cost controlling of the respective value stream and PDCL (Product Class)          - production cost center planning, budgeting, controlling and overhead reporting
• Responsible for customer quotation and intercompany transfer price calculation
• Responsible for product structure review for Current Forecast and Business Plan
• Support ratio/cost improvement project
• Continuous improvement in area of responsibility
• Responsible for Product analysis and reporting for management decision
• Investment assessment
• Responsible for lead product cost tracking and project result tracking
• User for SAP product costing module
• Support Free Trade Agreement application process
• Align and update on Central Directive for costing

• Production Planning Responsibilities :
  • Perform Rough Production Planning (RPP) for mid & long term up to 12-18 months
  • Review production capacity with manufacturing team
  • Level production according to Leveling guidelines
  • Conversion, release & schedule production orders according to levelling pattern
  • Reschedule planned orders based on possible production
  • Track and follow up production output, sub assembly progress & customer order fulfillment
  • Review leveling adherence and with manufacturing team
  • Drive production to achieve target output & produce the right mix of SKUs and sub assembly
  • Liaise with order planner for any unfulfilled orders
  • Dealing with urgent enquiries from customers
  • Review and update weekly plan/order fulfilment in allocation file
• Materials Planning Responsibilities :
  • Review & maintain MRP parameters (eg Lead time, ROP, Rounding values, Lot size, Planning time fence, Coverage profile, Safety stock, Min-max stock level etc) to ensure automatic planning is running smoothly to achieve optimized stock level
  • Run mini macro for material auto replenishment within warehouses
  • Reschedule SA/PO to supplier based on forecast changes
  • Close follow up & obtain delivery confirmation from suppliers. maintain a material supply visibility of minimum 2-3 months
  • Close follow up & tracking of materials replenishment status, expedite deliveries to support production & customer orders
  • Bottleneck & allocation management for parts in critical shortage.
  • Supplier delivery performance monitoring & improvement
  • Track, monitor & manage material phase-in/out and product EOL. Adjust planning according to product & material life cycle
  • Propose last time build to minimize scrap of excess materials before product phase out
  • Be change leader for product discontinuance CR and follow up until CR closure
  • Frequent review of supplier capacity
  • Inventory management & control according to TCT target. Analyze stock coverage, define & take proactive actions for stock reduction
  • Inventory scrap proposal for no movers & damage stock
  • Work closely with purchasing quality on part return & replacement due to technical issues.
  • Coordinate RTV process for logistics rejects (wrong part / quantity).
  • Air freight cost monitoring & control
• LPV Responsibilities :
  • Act as Logistics team member (LPV) for new launches & ALRs
  • Support samples & pilot runs
  • Attend new project and ALR meetings, contribute actively & work with cross functional team members to achieve timely SOP
  • Attend product launch meeting (PLT) with Launch Manager & update production/delivery status.
  • Analyze feasibility & restrictions to achieve ramp up plan.
  • Ensure materials availability & on time delivery to achieve ramp up plan (RUM)
  • Maintain MM & release pronovia timely & accurately to enable automatic planning.
  • Co-ordinate new material packaging lot size for kanban card preparation before SOP

Supporting Role :

• Attend Daily management and Leveling meeting
• Attend Daily Delivery Meeting
• Expedite material due to stock variance in the plant.
• BPS concept on supplier flexibilities
• Supplier relationship management(SRM) tools
• Issue ticket to raise PR  for miscellaneous expenses  
• Contribute ideas on PPT/add*One system or process improvement
• Ad hoc tasks as and when required/assigned

• Manage/ update demand forecast
• Partner with sales, customer service team and factory planning and optimize product availabilities
• Support expedite requests from customer service team and provide product delivery schedule
• Manage and monitor inventory level and allocate inventory
• Product shipment support including coordinating urgent shipment arrangement with logistics team, confirming shipment / billing status
• Assist customer service team with order cancellation and push out request, check WIP status
• Support RMA related functions including coordination with factory planning and returning products to factory
• Support ad-hoc requests such as checking date code, support material creation, production locations, country of origin

Job Summary:

This role will work in the Global Sales - Business Management team to provide on-going support of business forecasting, analysis and reporting.  This candidate will focus on extracting data and make meaningful and value-add reporting.   This position requires effective communications skills; internal and external, written and verbal. Advance ability to pull, analyze, create, and format data for review and further analysis.

Responsibilities:

•  Compiling, analyzing, and reporting data (sales, supply chain related, billings, backlog, etc.)
•  Analyzing and reporting and providing actionable insights on data
•  Manage and track special reporting projects; ensure data integrity
•  Provide ad-hoc reporting/data, plus analytical support for management.
•  Support various sales ops related ad hoc and integration projects

This role will work in the Global Sales - Business Management team to provide on-going support of business forecasting, analysis and reporting.  This candidate will focus on extracting data and make meaningful and value-add reporting.   This position requires effective communications skills; internal and external, written and verbal. Advance ability to pull, analyze, create, and format data for review and further analysis.

Responsibilities:

• Compiling, analyzing, and reporting data (sales, supply chain related, billings, backlog, etc.)
•  Analyzing and reporting and providing actionable insights on data
•  Manage and track special reporting projects; ensure data integrity
•  Provide ad-hoc reporting/data, plus analytical support for management.
•  Support various sales ops related ad hoc and integration projects

• Responsible for planning and executing SAP Implementation / Development / Support activities in SAP Finance and Controlling (FI-CO).
• Well understand on the business process and work with business owner to gather new business requirements, provide system solutions and deliver quality solutions on schedule
• Strong configuration hands-on experience in Finance and Controlling.
• Integration of the FI-CO module with other SAP modules and with external applications.
• Ability to create Functional Specification Document and Business Process Procedure (BPP) for the solutions provided.

Job Summary
1.1 Business Partner for technical and support function departments; responsible for analyzing and monitoring current, future, and strategic cost initiatives.
1.2 Specific activities may include cost initiatives, forecasting, internal reporting, variance analysis, modeling and other discretionary projects as directed by management.
1.3 Responsible for Plant KPI and HFM reporting 1.4 Working as a member of the controlling team, this position primarily performs day-to-day finance related activities designed to analyze and monitor the company’s cost initiatives and drive for results.

Job Scope
2.1 Controlling Business Partner for various technical and support functions – monitor and highlight significant deviations, opportunities and risks, checking for reasonableness, ensure corrective measures are specified and track that the measures are implemented for:
2.1.1 Review business partner overhead costs and headcount, responsible for cost tracking
2.1.2 Responsible for Return on Investment (ROI) calculations and checking inputs for reasonableness and collecting evidence for documentation for business partner investment needs
2.1.3 Responsible for analyzing business partner’s overhead and headcount forecasts for Annual Business Plan and quarterly forecast.
2.2 Responsible to consolidate key figures and report them for Plant KPI and HFM submissions for monthly business reporting & current forecast reporting.
2.3 Inter-company Sales Transfer Price maintenance and communication.
2.4 Environmental Key Figures tracking and reporting in plant.
2.5 Develop financial analysis tools to assist in management decisions.
2.6 Undertake improvement activities/projects in the department.
2.7 Reporting of all Plant KPIs in Power BI Plant KPI Dashboard to Value Stream, Management and Business Unit boards: timely update of data.
2.8 Ad-hoc support related to finance and controlling topics.