Total 69 support analyst job vacancies in Malaysia

• Assists the Key user Solutions team with pricing and availability requests using SAP and planning software.
• Assists the Key user Solutions team in populating pricing and product information for tenders.
• Data mining of market intelligence websites to assist the National Manager with strategic planning.
• Data mining of the company CRM (Toolboxx) and working with the National Manager in setting up and maintaining performance reports for the Key User Team (weekly, monthly, and quarterly).
• Assists the National Manager in creating and maintaining financial and sales reports to update senior management and Power Tools Board members.
• Data entry into the company CRM (Toolboxx) – examples: sales, contact, activity data, mass account uploads, account maintenance.
• Conducts audits of company CRM to ensure minimum standards are being maintained.
• Utilise MS Teams to manage and monitor ongoing projects and tasks in line with the rest of the Key User Solutions team.
• Participates in weekly management meetings (Monday 10am AEDT) to review existing tasks and align on ongoing workload.
• Participates in monthly team meeting (Huddle – 1st Friday of every month @ 1pm AEDT)
• Participates in training sessions for Company CRM, reporting platforms, market intelligence websites and any other relevant company software and ecosystems.

About Automation Services @BOSCH

The Group is responsible for Automation Services incl. Workload Automation (UC4) and Release Automation (ARA).
We provide the highest standard in class automation and continuous deployment consulting & implementation on our highly available platforms with 24/7 support in all time zones.

Responsibilities:

• Development of Automation Job for SAP/Win/Linux/Cloud Platform 
• Build, configure, and maintain UC4 workflows and schedules to meet business requirements.
• Troubleshoot and resolve issues with UC4 workflows and schedules, including investigating and resolving job failures.
• Monitor and optimize UC4 workflows and schedules to ensure that they are running efficiently and effectively.
• Document UC4 workflows and schedules, including their dependencies, to ensure that they are well understood and can be maintained over time.
• Provide technical support to end-users of UC4 workflows and schedules, answering questions and providing guidance as needed.
• Continuously evaluate and improve UC4 workflows and schedules, identifying opportunities for automation and efficiency gains.

We are looking for a highly motivated and detail-oriented intern to join our dynamic Controlling department. The internship will last for a minimum of 6 months and will provide an exceptional opportunity to gain hands-on experience in the digital applications of Finance and Controlling.

Job Description

• • Collaborate with our team to create insightful reports using Power BI and Python
  • Collect and analyze data to identify trends, patterns, and insights that support decision-making processes
  • Participate in cross-functional projects, collaborating with different departments to provide data-driven solutions
  • Support to maintain and update data in our financial systems and data warehouse
  • Assist in other business ad-hoc tasks

Job Description

Your main responsibility would be:

• Import the content of specification in various formats (word, excel, pdf, matrix...) into Doors system, manage version, set attribute and layout as per request.
• Ensure consistency of attribute, layouts for all modules.
• Reflect changes of specification into system when having updates.
• Develop and manage project metrics.
• Be in charge of other activities such as system configuration management, baseline copy, tracking report...
• Translation of technical documents between Japanese and English.
• Prepare Software QG on One-Q tool.
• Follow up VTC rating

Your main responsibility would be:

• Import the content of specification in various formats (word, excel, pdf, matrix...) into Doors system, manage version, set attribute and layout as per request.
• Ensure consistency of attribute, layouts for all modules.
• Reflect changes of specification into system when having updates.
• Develop and manage project metrics.
• Be in charge of other activities such as system configuration management, baseline copy, tracking report...
• Translation of technical documents between Japanese and English.
• Prepare Software QG on One-Q tool.
• Follow up VTC rating

• Work and act as Functional SAP consultant within WM/EWM team

• Handling Support in Ticket Management system.

• Analyzing the issues coming through tickets and providing solution

• Prominent contribution in solution provision/decision & Good Interpersonal skills

• Monitoring solution group tickets

• Flexible to work on shifts

• Work in complex IT Systems

• Proactive approach in communication

Main Tasks:

• Conducting sales data collection and analysis
• Quoting and managing product pricing
• Supporting the sales team with business enquiries and administrative matters
• Analyzing data and drawing meaningful insights to improve sales and processes
• Conduct projects with different stakeholders to support and drive sales
• Assisting in preparation of presentation slides and other SAP-related sales support activities
• Creating analytics reports for KPI reporting (Monthly Customer Reports, Quality Reports)

May also include:

• Planning and hosting of marketing events
• Collaborating with 3rd party agencies for social media campaigns
• Designing and archiving marketing materials
• Coordinating with 3rd party vendors for various tasks
• Supporting functions of regional teams for problem solving
• Other administrative tasks on ad-hoc basis

• Cost controlling of the respective value stream and PDCL (Product Class)          - production cost center planning, budgeting, controlling and overhead reporting
• Responsible for customer quotation and intercompany transfer price calculation
• Responsible for product structure review for Current Forecast and Business Plan
• Support ratio/cost improvement project
• Continuous improvement in area of responsibility
• Responsible for Product analysis and reporting for management decision
• Investment assessment
• Responsible for lead product cost tracking and project result tracking
• User for SAP product costing module
• Support Free Trade Agreement application process
• Align and update on Central Directive for costing

• Production Planning Responsibilities :
  • Perform Rough Production Planning (RPP) for mid & long term up to 12-18 months
  • Review production capacity with manufacturing team
  • Level production according to Leveling guidelines
  • Conversion, release & schedule production orders according to levelling pattern
  • Reschedule planned orders based on possible production
  • Track and follow up production output, sub assembly progress & customer order fulfillment
  • Review leveling adherence and with manufacturing team
  • Drive production to achieve target output & produce the right mix of SKUs and sub assembly
  • Liaise with order planner for any unfulfilled orders
  • Dealing with urgent enquiries from customers
  • Review and update weekly plan/order fulfilment in allocation file
• Materials Planning Responsibilities :
  • Review & maintain MRP parameters (eg Lead time, ROP, Rounding values, Lot size, Planning time fence, Coverage profile, Safety stock, Min-max stock level etc) to ensure automatic planning is running smoothly to achieve optimized stock level
  • Run mini macro for material auto replenishment within warehouses
  • Reschedule SA/PO to supplier based on forecast changes
  • Close follow up & obtain delivery confirmation from suppliers. maintain a material supply visibility of minimum 2-3 months
  • Close follow up & tracking of materials replenishment status, expedite deliveries to support production & customer orders
  • Bottleneck & allocation management for parts in critical shortage.
  • Supplier delivery performance monitoring & improvement
  • Track, monitor & manage material phase-in/out and product EOL. Adjust planning according to product & material life cycle
  • Propose last time build to minimize scrap of excess materials before product phase out
  • Be change leader for product discontinuance CR and follow up until CR closure
  • Frequent review of supplier capacity
  • Inventory management & control according to TCT target. Analyze stock coverage, define & take proactive actions for stock reduction
  • Inventory scrap proposal for no movers & damage stock
  • Work closely with purchasing quality on part return & replacement due to technical issues.
  • Coordinate RTV process for logistics rejects (wrong part / quantity).
  • Air freight cost monitoring & control
• LPV Responsibilities :
  • Act as Logistics team member (LPV) for new launches & ALRs
  • Support samples & pilot runs
  • Attend new project and ALR meetings, contribute actively & work with cross functional team members to achieve timely SOP
  • Attend product launch meeting (PLT) with Launch Manager & update production/delivery status.
  • Analyze feasibility & restrictions to achieve ramp up plan.
  • Ensure materials availability & on time delivery to achieve ramp up plan (RUM)
  • Maintain MM & release pronovia timely & accurately to enable automatic planning.
  • Co-ordinate new material packaging lot size for kanban card preparation before SOP

Supporting Role :

• Attend Daily management and Leveling meeting
• Attend Daily Delivery Meeting
• Expedite material due to stock variance in the plant.
• BPS concept on supplier flexibilities
• Supplier relationship management(SRM) tools
• Issue ticket to raise PR  for miscellaneous expenses  
• Contribute ideas on PPT/add*One system or process improvement
• Ad hoc tasks as and when required/assigned

• Support Digitalization service (develop web form by Manual Master software, Power BI report dashboard, data preparation, Power Apps...)
• Support Business requirement, Technical document
• Other tasks will be assigned on demand

• Supports the Product Managers in successfully managing the product core segments and provide sales support in areas such as product launches, promotional campaigns, customer submissions/promotions, Point Of Sale, customer events and related activities
• Provides administrative support to the Marketing team– purchasing processes and business procedures (to include material creation, End of Life, Special Orders & price maintenance WorkOns), promotool, data updates (to B2B Portal, MPE and B-ECOS)
• Supports event organization and implementation including logistics, setup and giveaways
• Provides administrative support to the marketing team– purchasing processes and business procedures
• Reporting of stock management (including SOH & SIT)
• Control & maintenance of purchase order process for brand teams (Framework, Free Text and EPSA POs)
• Competitor research and preparation in format for use by the product management team (competitor landscapes pricing & specifications)
• Ensures all HSE procedures are followed and all incidents are reported accordingly

• Supports the Key Account Managers, Regional Sales Managers & Area Sales Managers in creating effective sales & marketing campaigns and customer submissions for the Bosch Trade Market (e.g. New Product Introduction process support for Key Accounts, Internal Presentations as per divisional requirements and KAM support via customer sales reporting and submission calendar creation)
• Reports for KAMs for Key Account Monthly figures and including Competitor Analysis / Catalogue summary of competitors and customers
• Provides administrative support to the KAM team– purchasing processes and business procedures including KA New Line Forms, PromoTool setup, WorkOns and New Account Setup
• Monthly sales reporting for National/Regional Sales & Key Accounts
• Website maintenance for Key Accounts
• Ownership of all marketing collateral from KAM activities from customers and competitors
• Ensure all HSE procedures are followed and all incidents are reported accordingly
• Support KAMs / RSMs with daily tasks

Your contribution to something big!

Financial, Statutory reporting & Tax

• Ensure smooth monthly closing and year-end closing, execute T-code for Controlling Module.
• Prepare HFM reporting and working papers.
• Ensure clean Balance Sheet account and justifiable to auditor.
• Liaison with external auditors on statutory audit and draft statutory financial statements.
• Implementation of new accounting standards when it is required
• Handle reporting requested by Central Bank (BNM) and MIDA.
• Handle company secretary related matters.
• Liaison with Group and insurance agent on insurance matters.
• Liaison with tax agent and prepare corporate tax computation.
• Handle transfer pricing related matters and Custom audit.

Management reporting & Costing

• Prepare management reporting.
• Upload standard cost, ensure accurate standard cost and inventory valuation.
• Profitability analysis for sales orders, products and business units.
• Prepare yearly cost center planning and cost allocation cycle.
• Calculate yearly overhead and activity rate.
• Prepare PDCA reports for logistic cost review and TCT review.
• Review SLA and charges.

Forecasting & Budgeting

• Assist in preparing forecast and annual budget.
• Prepare Cash Flow forecast
• Prepare cost forecast for Accounting team.

Internal Control & Operation

• Prepare internal audit reports and perform Detective Control, implement and execute correction actions.
• Assist in the physical inventory and lead the physical fixed assets count.
• Work closely with Sales order team in the billing related matters.
• Liaise with various stakeholders
• Support ad hoc requests and projects

• Assist project managers and project teams in project management related tasks such as budget tracking, risk reporting, preparing documents for project reviews, facilitating internal project meetings with distributed team members, following up open points, advising project managers in Bosch’s project management processes, and administrative tasks.
• Provide guidance to project managers on Bosch’s project management processes and assist in administrative tasks related to project management.
• Collaborate with other functional departments to ensure adherence to project management processes and engage with project management assistants in other countries to exchange lessons learned, best practices, and updates on processes and tools.
• Coordinate meetings, workshops, and training sessions related to project management activities and prepare or update project documentation, reports, presentations, and other materials if required.
• Track project progress, milestones, and deliverables using project management tools and software.
• Conduct quality assurance checks on project documentation to ensure accuracy, completeness, and compliance with organizational standards.

Job Description:

• Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
• Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subject-matter experts where escalation is needed
• Collaborate with Global Application Support Specialist, IT developers and other support teams
• Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
• Coordinate with other 1st level groups for consultation hours, best practices etc
• Preparation of status and KPI (monthly status report)
• Preparation of technical documentation and updating for Troubleshooting and 1st level
• Preparation of training materials, provide training sessions whenever required
• Supporting the onboarding of new team members
• Analysis and coordination or release management (new releases, features and enhancements)
• Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
• Creating and maintaining tracking files
• Maintenance of test data & test users, system cleaning activities
• Content creation and managing application related community and Knowledge Base
• Continuous process improvement, collaborations, and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
• Acquire and build-up knowledge of dependent applications or systems
• Support any Ad-hoc activities or new work-packages.
• Project Support (if necessary for any roll out activities)
• Supporting project managers in Lisbon for the further roll-out´s in the countries
• Preparation of pre-roll out activities including change and communication management

  Job Description:

• Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
• Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subject-matter experts where escalation is needed
• Collaborate with Global Application Support Specialist, IT developers and other support teams
• Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
• Coordinate with other 1st level groups for consultation hours, best practices etc
• Preparation of status and KPI (monthly status report)
• Preparation of technical documentation and updating for Troubleshooting and 1st level
• Preparation of training materials, provide training sessions whenever required
• Supporting the onboarding of new team members
• Analysis and coordination or release management (new releases, features and enhancements)
• Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
• Creating and maintaining tracking files
• Maintenance of test data & test users, system cleaning activities
• Content creation and managing application related community and Knowledge Base
• Continuous process improvement, collaborations, and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
• Acquire and build-up knowledge of dependent applications or systems
• Support any Ad-hoc activities or new work-packages.
• Project Support (if necessary for any roll out activities)
• Supporting project managers in Lisbon for the further roll-out´s in the countries
• Preparation of pre-roll out activities including change and communication management