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Job Description:
SECURITY CLEARANCE: Eligibility to gain UK SC and DV Security Clearance
TRAVEL REQUIRED: Occasional
LOCATION: Hybrid Working (Typically 3 days in the office and 2 days from home) Chippenham, Wiltshire, Portsmouth or Stevenage
TYPE: Full time
WHAT'S IN IT FOR YOU
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Secure Communications is part of Airbus Defence and Space; Europe’s leading defence company. We are a world leader in military satellite communication services, providing solutions that benefit from the company’s 40+ years of experience delivering and maintaining communication services for military and defence users.
This role is about winning new business, and designing and managing organisational change to deliver our solutions. Working within a team of technical subject matter experts you will be responsible for ensuring that our solutions are aligned to customer and business operational requirements.
Reporting directly to the Operations Solutions Team Leader you will be instrumental in creating a compelling customer offer. To that end, it is key that you understand the customer and business needs, strategies, concepts and operational capabilities.
You will also understand the business drivers and incentives, risks, win themes for the opportunity, and ensure these run through the solution as a golden thread. The ability to build and maintain relationships with our customer community is all important, building trust by doing what we say we will do; therefore, the role requires a balance of a positive and can-do attitude, an eye for technical detail and business acumen to identify risk and opportunity.
HOW YOU WILL CONTRIBUTE TO THE TEAM
Be the benefits realisation, operational readiness and service transition expert within bid and project delivery teams
Provide a change focussed, customer and business interface for the operational solution during the sales campaign and implementation of the solution once on contract
Produce the associated Work Package Descriptions and customer artefacts required of the bid solution
Clearly articulate the solution against the customer requirements, particularly with respect to Risk, Assumptions, Issues, Dependencies and Opportunities (RAIDO)
Produce specialisation related statements of work for sub-contractors that form part of the solution and review sub-contractors’ proposals
Manage the Change Control Board for the solution during the bid phase handing over to the Project Manager during implementation
ABOUT YOU
Demonstrable expertise in UK MOD and Governmental service requirements for the supply chain, delivering communications system projects and services
You will be able to assimilate customer CONOPS and URDs to ensure compliance from the solution, and to ensure that benefits of the solution are realised by the customer
You will be able to identify and articulate organisational change RAIDO matters in the solution
Understanding of Military Satellite Communication systems and operations
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
LI:MF1
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
AIRBUS Defence and Space LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Account and Service Management <JF-CS-CA>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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ROLE SUMMARY
We are seeking a highly motivated individual to join the Global Digital Operations team (within Pfizer’s Platform DevOps organization) as an Associate, Support Software Engineer.
The Platform DevOps org. is accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external Pfizer customers.
The Support and Operations organization works within an agile culture with a DevOps mindset of Continuous Improvement. It will be critical for the individual in this role to align to both the framework and the culture of the organization and seek to continuously optimize and automate processes within the “Shift-Left” model established by our team.
The Associate, Support Software Engineer will work closely with Customer Application Delivery teams to learn about and contribute to the product roadmaps, implement and coordinate releases of bug fixes, enforce and contribute to platform/development guidelines, and help remove technical delivery roadblocks. The role will collect and provide operational feedback to Global Support (L1/L2), Application & Platform Engineering teams, and Enterprise Architecture to drive continuous improvement initiatives, ensuring our solutions are supported with the highest level of customer satisfaction.
Additionally, the Associate, Support Software Engineer will be responsible for the continuous knowledge transfer processes between the web application development teams and the vendor support teams to ensure success and stability of customer facing applications.
ROLE RESPONSIBILITIES
With oversight this role will:
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
LI#PFE
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Official account of Jobstore.
ROLE SUMMARY
We are seeking a highly motivated individual to join the Global Digital Operations team (within Pfizer’s Platform DevOps organization) as a Sr. Associate, Support Software Engineer.
The Platform DevOps org. is accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external Pfizer customers.
The Support and Operations organization works within an agile culture with a DevOps mindset of Continuous Improvement. It will be critical for the individual in this role to align to both the framework and the culture of the organization and seek to continuously optimize and automate processes within the “Shift-Left” model established by our team.
The Sr. Associate, Support Software Engineer will work closely with Customer Application Delivery teams to learn about and contribute to the product roadmaps, implement and coordinate releases of bug fixes, enforce and contribute to platform/development guidelines, and help remove technical delivery roadblocks. The role will collect and provide operational feedback to Global Support (L1/L2), Application & Platform Engineering teams, and Enterprise Architecture to drive continuous improvement initiatives, ensuring our solutions are supported with the highest level of customer satisfaction.
Additionally, the Sr. Associate, Support Software Engineer will be responsible for the continuous knowledge transfer processes between the web application development teams and the vendor support teams to ensure success and stability of customer facing applications.
ROLE RESPONSIBILITIES
With some oversight this role will:
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
LI#PFE
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Official account of Jobstore.
We are seeking a highly motivated individual to join the Global Digital Operations (GDO) team as a Senior Associate at the position of Web Application Support Software Engineer.
GDO is part of the Platform DevOps (PDO) organization in Pfizer Digital. PDO is creating and maintaining the Pfizer Digital Platforms, which are used to build and operate all externally-facing Pfizer Applications (e.g. websites, mobile apps, complex systems, etc.). The purpose of these Platforms is to achieve increased efficiency and sustainability in the Delivery and Operations of the Pfizer Applications by using shared tech stack, streamlined processes and common best practices. GDO is responsible for providing the Support and Operations for the aforementioned Digital Platforms and Applications so as to ensure their flawless functioning and quick recovery. To this end, GDO establishes all the necessary resources and means to devise, set up and execute the appropriate preparedness and response measures and activities.
Among the various types of Platforms/Applications covered by GDO, this role focuses on the Support of Web Applications. During the Design/Development of a Web Application, the Support Software Engineer will closely collaborate with the Application’s Delivery Team, in order to acquire thorough technical knowledge of the Application, offer guidance for the optimal use of the Platforms’ ecosystem, remove any roadblocks, timely identify and remediate any Operations risks, confirm that the Support requirements are met, enrich the Support documentation, and prepare the onboarding to Support (GDO). Furthermore, the Web Application Support Software Engineer will implement fixes and coordinate the resolution of any Production issues (bugs/defects), implement/configure solutions for automated monitoring/testing of the Applications’ performance, collect any learnings updating the Support Knowledge Base, and liaise with the related teams (e.g. Platforms and Delivery Teams) to exchange feedback based on the daily experience.
GDO runs within a DevOps framework based on Agile principles. In addition, GDO fosters a Continuous Improvement culture: our team strives to maximise the quality of its services by optimising/automating its processes, taking Shift-Left initiatives, setting up synergies with the various Stakeholders and investing on operational efficiency, aiming at Application Support excellence and top Customer satisfaction. Hence, it will be critical for the success of this role to be aligned with the GDO mindset and demonstrate respective qualities and capabilities. Furthermore, the job holder needs to be exposed and get familiar with the broad Pfizer Digital ecosystem of technological solutions and services.
With some oversight this role will:
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
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Job title:
Service ArchitectJob Description:
Capita are recruiting a Service Architect to join us in our Professional Services team. The Service Architects provide IT Service Management, IT Service Design and IT Service Architecture consultancy services to clients (both internal to Capita and external) and to Capita TSS
What you will be doing
What we are looking for:
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
PermanentOfficial account of Jobstore.
Job Description Summary
Responsible for the architecture of applications. Defines application and technical component composition and interactions which address functional and non-functional requirements. Selects, defines and documents technology choices that best addresses requirements and constraints. Performs viability assessments to analyse and resolve architectural weaknesses. An application architect will need to interact effectively with business stakeholders, project managers, developers, and specialists to oversee the planning and implementation of applications.
Job Overview: As a ServiceNow Architect, you will be responsible for designing, developing, and maintaining ServiceNow solutions to meet the IT service management and business process automation needs of the organization. You will work closely with stakeholders to understand requirements and translate them into efficient and effective ServiceNow solutions.
ServiceNow Architects are key figures in enabling organizations to efficiently manage their IT services and automate business processes. They need a deep understanding of the ServiceNow platform, ITSM, and ITIL practices, as well as strong technical and communication skills to succeed in this role.
Key Responsibilities:
· ServiceNow Design: Design and architect ServiceNow solutions based on business requirements, best practices, and industry standards.
· Customization: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of the organization.
· Integration: Integrate ServiceNow with other systems and applications to ensure seamless data flow and process automation.
· Process Automation: Design and implement workflow automation, business rules, and orchestration to streamline and optimize business processes.
· Data Modeling: Develop data models, tables, and relationships within ServiceNow to support data consistency and reporting requirements.
· User Interface (UI): Create user-friendly and intuitive ServiceNow UIs for various applications and modules, ensuring a positive user experience.
· Security: Implement and manage security and access controls in ServiceNow, ensuring data privacy and compliance with security policies.
· Performance Optimization: Monitor and optimize the performance of the ServiceNow platform to ensure it meets user expectations.
· Documentation: Maintain thorough documentation of ServiceNow configurations, processes, and customizations.
· Training and Support: Provide training to end-users and support teams to ensure they can effectively use and manage ServiceNow.
· Upgrades and Maintenance: Stay up to date with ServiceNow updates and patches and manage the upgrade process.
Qualifications:
Preferred Qualifications:
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ClubWise is a market leader offering Club Management Software for the fitness industry. We deliver an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland, Australia, South Africa and North America.
ClubWise is a subsidiary of EverCommerce, the leading technology platform for integrated SaaS solutions. EverCommerce drives digital transformation across multiple industries in the service economy helping businesses accelerate growth, streamlining operation, and increasing retention.
The Team
The Customer Success team play a critical role in supporting our customers. We offer training, implementation and account management to ensure that our customers get the most out of our product.
If you are customer focused and a problem solver or have experience working in the fitness industry or software space, read on!
Summary of the Role
As a Customer Success Consultant:
Required Skills
Desirable Skills
Further details
Benefits
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.
We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!
Learn more about FARO here
We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.
We are seeking a Customer Care Specialist 1st Level Support (m/w/d), located in Portugal, Porto.
How you will make a difference @ FARO
This position requires
FARO offers
Inclusive
At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.
Join us. Become part of a dynamic organization that values quality, leadership, teamwork,
honesty and openness as a way of life in conducting our business.
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JOB SCOPE AND RESPONSIBILTIES
Requirements
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We are looking to speak to Software Support Analysts with experience in supporting or developing applications.
Responsibilities
Requirements
iKas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA License No.: 16S8086
EA Reg Personnel No.: R21101138
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Job Title: ICT Support Specialist
Name of Authority: Ministry of Education – Changkat Primary School
Location Address: 11 Simei St 3 Singapore 529896
Duration of Service: Contract Period: From July 1, 2024, to June 30, 2025 (1 year). Personnel to be deployed at the following hours: Mondays to Thursdays: 7.30am to 4.30pm, inclusive of ½ hr lunch break, Fridays: 7.30am to 4.00pm, inclusive of ½ hr lunch break. Service not required on Saturdays, Sundays, and gazette public holidays.
Scope of Services:
a) Assist in updating and maintaining the school website weekly, including notifications, announcements, and photo galleries.
b) Assist in managing Student Learning Space and ICON for Education student accounts (Password Reset, Unlock Accounts, Lesson, etc).
c) Research suitable teaching and learning apps in Google Play and Apple App Store and provide recommendations to the school’s ICT curriculum.
d) Assist in training students in various Coding platforms, such as Scratch, OSMO, and Micro:bits.
e) Assist the teacher-in-charge to conduct coding lessons (Micro:bits, Scratch, OSMO, etc.).
f) Support teachers in providing ICT baseline training for students.
g) Provide guidance to students on ICT or Multimedia competitions.
h) Assist in creating lesson plans, instructional guides, and training school staff in current and new ICT tools.
i) Collaborate with ICT Staff for recommendations and improvements on the school’s Project Work lessons.
j) Design and print graphical and aesthetic aspects of contents for the school’s publication (e.g., banners, posters, cards, and magazines).
k) Film and edit videos for school events and functions.
l) Produce videos for school needs such as event videos, interviews, presentation videos, tutorial videos, welcome videos, and animations, etc.
m) Assist in photographing school events and functions, including editing photos to meet the requirements and standards of the school.
n) Assist in other administrative and ad-hoc duties needed by the department or the school.
o) Candidates are also expected to abide by “School’s Expectations of Instructors” (Annex C).
Qualification, Skill & Experience of the Contractor’s Personnel:
The Personnel shall minimally have the following qualifications, skills, and experience:
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Role and Responsibilities
Le rôle du spécialiste des tests au sein du groupe d'ingénierie de détection des anomalies magnétiques (MAD) est de faire la vérification et la validation (V&V) de nos différents logiciels entourant notre senseur MAD-XR. Le spécialiste des tests travaillera dans certaines phases du cycle de développement logiciel, soit la définition des exigences, les tests systèmes ainsi que la documentation.
En collaboration avec les développeurs de logiciels, les architectes et les autres spécialistes V&V, le spécialiste des tests sera impliquer dans l’amélioration des processus afin d'obtenir des livrables logiciels de haute qualité pour nos clients.
*********************
The role of the test specialist within the magnetic anomaly detection (MAD) engineering group is to carry out the verification and validation (V&V) of our various software surrounding our MAD-XR sensor. The test specialist will work in certain phases of the software development cycle, namely the definition of requirements, system testing and documentation.
In collaboration with software developers, architects and other V&V specialists, the testing specialist will be involved in process improvement to obtain high quality software deliverables for our clients.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
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Job Title
Common accountabilities:
Specific accountabilities:
Problem & Incident Management.
Business Knowledge
Dev Management
Team Management
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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Job Description: Receptionist
Job Title: Receptionist
Location: Mee Toh School, 21 Edgedale Plains, Singapore 828867
Duration of Service Contract: July 1, 2024, to June 30, 2025
Working Hours:
Responsibilities:
Qualifications:
Official account of Jobstore.
ClubWise is a market leader offering Club Management Software for the fitness industry. We deliver an integrated solution for Customer Relationship Management, Payment Services (including Direct Debit collection), Marketing / Campaign Management, Referral Management and Retention Services in a single, cloud-based solution used by over 1000 gyms and health clubs in the UK, Ireland, Australia, South Africa and North America.
ClubWise is a subsidiary of EverCommerce, the leading technology platform for integrated SaaS solutions. EverCommerce drives digital transformation across multiple industries in the service economy helping businesses accelerate growth, streamlining operation, and increasing retention.
The Team
The Customer Success team play a critical role in supporting our customers. We offer training, implementation and account management to ensure that our customers get the most out of our product.
If you are customer focused and a problem solver or have experience working in the fitness industry or software space, read on!
Summary of the Role
As a Customer Success Consultant:
Required Skills
Desirable Skills
Further details
Benefits
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
Official account of Jobstore.
As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.
Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.
The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.
The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.
The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.
The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.
The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.