Total 22 service operations manager job vacancies in Customer Service category in Puchong, Selangor

HIRING CUSTOMER SERVICE!!

MONDAY-FRIDAY 9AM-6PM
SATURDAY 9AM-1PM
SALARY RM2000-RM2500

• Allowance+EPF+SOCSO
• Annual Increment
• Annual Performance Bonus
• AGE 18-30
• TRANSPORT NEEDED
• NO working experience require , able to speak & write basic  Mandarin ,Bahasa Malaya, English.

Send your resume to cindy1925@live.cn or Whatsapps to 0123068653(Cindy）
Location: Jade hill, Kajang

Logistics & courier Express Company

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF+SOCSO

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

招募客服！！

週一至週五上午 9 點至下午 6 點
週六上午 9 點至下午 1 點
薪水 RM2000-RM2500

• 津貼+EPF+SOCSO
• 年增量
• 年度績效獎金
• 18-30歲
• 需要交通
• 無需工作經驗，能夠說和寫基本的華語、馬來亞語、英語。

將履歷寄至 cindy1925@live.cn 或 Whatsapps 至 0123068653(Cindy）
地點：加影玉山

物流快遞公司

津貼和福利

• 事假
• 個人發展機會
• 公積金+社險

Job Description ;

• Provide forwarding/ logistics solutions to customers and guide the customer on shipping, customs clearance and logistics matter.
• Update daily container movement planning.
• Plan and coordinate shipments to ensure timely delivery to final destination.
• Responsible for handling all shipping coordination including vessel booking, freight arrangement, shipping documents and other related document preparation.
• To coordinate with 3rd party logistics service providers and provide full logistic support to the sales division.
• To liaise with customers for any inquiry.
• Carry out any other tasks that assigned by superior from time to time.

Requirement ;

• Candidate must possess at least Professional Certificate, Diploma or equivalent.
• Required language(s): English & Mandarin
• At least 2 years of experience in the related field is required for this position.
• Good attitude
• Fresh graduates are encouraged to apply too, training provided.

Company Overview

We are a dynamic and reputable total logistics service provider specializing in global ocean freight, transportation and supply chain solutions across various industries. We take pride inproviding our clients with solutions and ideas to resolve their difficulties. We wish to invite suitable candidates to join us.

工作内容

1. 负责客户订单相关事宜
2. 维持良好的客户关係
3. ⁠负责处理客户债务对接

工作要求

• 较强的沟通协调能力
• 有一定的抗压能力
• 具有一定的销售经验与技巧
• 精通马来语、英语和华语的听、说、读、写

津貼和福利

• 彈性工作時間（面議）
• 事假
• 開放文化
• 個人發展機會

CUSTOMER SERVICE ASSISTANT

(Non Executive)

Salary Range:  RM1,800 and above (depending on experience)

Enjoy a 5-day week job and in PJ area

Responsibility

• To assist Customer Service Executive
• To prepare Tenders and Quotations and follow up with customers and prospects.
• To prepare all Sales Orders, Delivery Orders and Invoices to customers.
• To handle the E-perolehan system (Government and PPUM)
• To prepare Packing Lists and arrange for the transporter to be assigned for the deliveries to customers.
• To follow up on deliveries and ensure customers are satisfied.
• To solve customers’ issues, enquiries and complaints to the best of ability and in a professional manner.
• To churn out Weekly Activity Reports to the Finance & Accounts Manager and MD.
• To prepare weekly reports to the MD on quotations sent out.
• To key-in armboard stock.
• To help with packing of armboards as and when the need arises for urgent delivery.
• Any other ad hoc assignments as and when arising.

Requirements

• Fresh school leavers with SPM / STPM are welcome to apply
• Able to work independently with minimum supervision, pleasant personality and positive attitude
• Proficient with MS Excel, Word and Powerpoint.
• Knowledge to hand E-perolehan will be an added advantage
• To be a team player
• All races are encouraged to apply 

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities

客戶服務助理

（非執行）

薪資範圍：RM1,800 或以上（視經驗而定）

享受八打靈再也地區每週 5 天的工作

責任

• 協助客戶服務主管
• 準備標書和報價並跟進客戶和潛在客戶。
• 為客戶準備所有銷售訂單、交貨訂單和發票。
• 處理 E-perolehan 系統（政府和 PPUM）
• 準備裝箱單並安排運輸商向客戶送貨。
• 追蹤交貨情況並確保客戶滿意。
• 以最好的能力和專業的方式解決客戶的問題、詢問和投訴。
• 向財務與會計經理和總經理製作每週活動報告。
• 準備每週向總經理提交的報價報告。
• 鍵入臂板庫存。
• 在需要緊急交貨時幫助包裝臂板。
• 出現時的任何其他臨時任務。

要求

• 歡迎持有 SPM / STPM 的應屆畢業生申請
• 能夠在最少的監督下獨立工作，個性開朗，態度積極
• 精通 MS Excel、Word 和 Powerpoint。
• 掌握 E-perolehan 知識將是一個額外的優勢
• 成為團隊合作者
• 鼓勵所有種族申請

津貼和福利

• 中心位置
• 事假
• 個人發展機會

Job Scope

• Engage with customer and supplier or manufacture; size and design suitable water pump to suit customer requirements.
• Plan, source and develop new customers / supplies/ vendors.
• Built quality relationship with customers. 
• Familiar with terms of payment for different level of customers such as contractors, distributors, end users and others.
• Prepare quotation or tender for the water pump, spare parts, maintenance and etc.
• Visit water treatment plants and liaise with end user in providing product servicing.
• Responsible for preparation and conduct technical presentations, provide pre-sales technical assistance and product education to customers.
• Responsible for servicing and repairing job, visit customer site to define the problem and preparing quotation.
• Provide problem-solving for customers to solve pump problems and requirements. 
• Plan and organizing the section’s manpower for appropriate preventive maintenance and preparing monthly maintenance report.
• Organizing maintenance crews efficiently to solve mechanical problems promptly.
• Able to troubleshooting and able to do hands on for mechanical service.
• Prepare sales & service reports.
• Frequently travel to customer’s site for pre-job and planning.
• Offering after-sales support service.
• Any other duties assigned by the Sales Manager or authorized person.

Job Requirements:

• Candidates must possess Degree in Mechanical Engineering / Electromechanical Engineering / Electrical Engineering. 
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
• Excellent interpersonal skills, communication, negotiation and presentation skills.
• Excellent in problem solving and technical support. 
• Fast-learner, disciplined, independent and result-oriented
• Willing to make extensive travel, valid driving license and possess own transport.
• Fresh Graduates are encouraged to apply.
• Experience in any sales activity and engineering service would be an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities

工作範圍

• 與客戶和供應商或製造商合作；尺寸和設計合適的水泵以滿足客戶的要求。
• 規劃、尋找和開發新客戶/供應品/供應商。
• 與客戶建立優質關係。
• 熟悉不同等級客戶（如承包商、經銷商、最終用戶等）的付款條件。
• 準備水泵、備件、維護等的報價或投標。
• 參觀水處理廠並與最終用戶聯絡以提供產品服務。
• 負責準備和進行技術演示，為客戶提供售前技術援助和產品教育。
• 負責服務和維修工作，訪問客戶現場以確定問題並準備報價。
• 為客戶提供解決泵浦的問題和要求的解決方案。
• 規劃和組織該部門的人力進行適當的預防性維護並準備每月維護報告。
• 高效率組織維修人員，及時解決機械問題。
• 能夠排除故障並能夠親自進行機械維修。
• 準備銷售和服務報告。
• 經常前往客戶現場進行作業前和規劃。
• 提供售後服務。
• 銷售經理或授權人員指派的任何其他職責。

工作要求：

• 候選人必須擁有機械工程/機電工程/電機工程學位。
• 良好的電腦技能，熟悉以下軟體包、Microsoft Office 產品（Excel、Access、Word、PowerPoint）。
• 優秀的人際溝通能力、溝通、談判和表達能力。
• 擅長解決問題和技術支援。
• 學習能力強、遵守紀律、獨立且以結果為導向
• 願意經常出差，擁有有效的駕駛執照並擁有自己的交通工具。
• 鼓勵應屆畢業生申請。
• 具有任何銷售活動和工程服務經驗將是一個優勢。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 開放文化
• 個人發展機會

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax b. Maintenance service due

c. Repair costs d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service b. Customer Issues

c. Supervisor’s issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Seksyen U5 Shah Alam Branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing