Total 417 service operations manager job vacancies in Kuala Lumpur

**Position: Operations Admin**

**Requirements:**
- Diploma in Business Administration, Business Management, or related field.
- Minimum 1 year of relevant work experience.
- Strong interpersonal skills with excellent communication abilities.
- Ability to work independently with minimal supervision.
- Detail-oriented, adaptable, and energetic.
- Proficient problem-solving skills.
- Fluency in Bahasa and English.

**Responsibilities:**
- Manage training related arrangement / application
- - Establish and maintain a proper filing system.
- Organize and maintain documentation.
- Utilize computer software to enhance office efficiency.
- Coordinate material submissions and ensure timely delivery.
- Assist with ad-hoc duties as assigned.

Perks & Benefits

• Employee equity
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

**職位：營運管理員**

**要求：**
- 工商管理、商業管理或相關領域的文憑。
- 至少 1 年相關工作經驗。
- 較強的人際溝通能力，具備優秀的溝通能力。
- 能夠在最少的監督下獨立工作。
- 注重細節，適應力強，精力充沛。
- 熟練的解決問題的能力。
- 精通印尼語和英語。

**職責：**
- 管理培訓相關安排/申請
- - 建立並維護適當的歸檔系統。
- 組織和維護文件。
- 利用電腦軟體提高辦公室效率。
- 協調材料提交並確保及時交付。
- 協助完成指定的臨時職責。

津貼和福利

• 員工股權
• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

Job Descriptions: 

• Lead and inspire team members by providing guidance, mentorship, and ongoing training to ensure alignment with company goals and objectives.
• Develop and implement comprehensive KOL marketing strategies aligned with overall brand objectives via multiple channels including Instagram, TikTok, and Xiao Hong Shu.
• Cultivate and maintain strong relationships with KOL and act as the primary liaison between the brand and KOLs, ensuring effective communication and collaboration.
• Oversee the end-to-end process of influencer marketing, from identifying suitable KOLs/Influencers to presenting creative briefs and reviewing performance.
• Coordinate the creation of content briefs, ensuring alignment with brand guidelines and KOL preferences.
• Monitor and analyse the performance of KOL marketing campaigns using relevant metrics and analytics tools.          
• Provide key recommendations to explore innovative ways of reaching customers and driving sales traffic. 

Job Requirements:

• Minimum 3 year of proven work experience in Brand Marketing, KOL/Influencer Specialist, or Digital Marketing.
• Proven experience in marketing acquisition, content promotion, and influencer marketing
• Preferred experience in promoting beauty brands or extensive knowledge of beauty and skincare products.
• Strong analytical skills and the ability to make data-driven decisions.
• Excellent communication and team management skills.
• Able to join as soon as possible. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Product benefits

Responsibilities:

• Define project goals and objectives.
• Monitor and analyze project effectiveness using qualitative and quantitative tools.
• Recommend and implement modifications to improve effectiveness and attain project milestones.
• Organise, coordinate and monitor activities of assigned projects to develop and implement procedures,processes and systems.
• Educate employees in methods to ensure project continuity and completeness.
• Create detailed task lists and work effort assessment.
• Arrange short and long-term resource allocation plans based on input from all key players and team members.
• Manage schedules and risk management plans and provide serious deviations warnings hindering project results.
• Identify changes in work scope in the project plan.
• Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• Evaluate and analyze with team risks and issues compromising project results and develop plans to mitigate them.
   

Requirements: 

• Proven work experience as a Project Planner or similar role.
• Familiarity in project management, from conception to delivery.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Outstanding organizational skills, including multitasking and time-management.
• Excellent client-facing and teamwork skills.
• Knowledgeable with risk management and quality assurance control.
• Good working knowledge of Microsoft Project and Microsoft Planner.
• Hands-on experience with project management tools.

Perks & Benefits

• EPF
• SOCSO
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Annual Leave
• Company Trip
• Paid Sick Leave
• Annual Dinner

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

Company Description

CIMed Healthcare Sdn Bhd is a caring and innovative medical device company located in WP. Kuala Lumpur. We specialize in providing cutting-edge technologies for HA-based and regenerative injection therapy, bridging the gap between conventional and surgical intervention. Our mission is to enrich life through innovation and relentlessly pursue breakthrough medical treatments in knee osteoarthritis, sport injuries, and cartilage regeneration. We are committed to meeting high-quality and safety expectations and deliver improved outcomes for patients.

Role Description

We are seeking a dynamic and experienced Brand Manager to join our team and lead the development and implementation of comprehensive brand strategies and marketing plans for our Joint Health & Regenerative Medicine portfolio. The ideal candidate will collaborate closely with cross-functional teams to ensure alignment and effective execution of brand strategies, while also leading the development of marketing materials and promotional campaigns targeted at healthcare professionals and consumers.

Key Responsibilities :

• Develop and implement brand strategies and marketing plans for Joint Health & Regenerative Medicine.
• Collaborate with cross-functional teams for effective execution of brand strategies.
• Lead development of marketing materials and campaigns for healthcare professionals and consumers.
• Plan marketing events aligned with strategies.
• Monitor KPIs to evaluate marketing effectiveness.
• Build relationships with key stakeholders.
• Manage training materials for product training.

Qualifications :

• Bachelor's degree in Life Sciences, Marketing or related field.
• 2-3 years of experience in brand management or marketing roles within the medical device or pharmaceutical industry would be an added advantage.
• Proven track record of developing and executing successful brand strategies and marketing campaigns in highly competitive markets.
• Excellent communication and presentation skills, with the ability to effectively engage and influence internal and external stakeholders.
• Strong leadership skills with the ability to lead cross-functional teams and drive collaboration.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

**Job Responsibilities:**

- Develop and execute effective investor relations and public relations strategies to enhance client value and boost visibility in the investment marketplace.
- Cultivate strong relationships with investors, market analysts, and media outlets.
- Prepare communication materials such as corporate presentations, fact sheets, and press releases.
- Conduct thorough research and competitive analysis on stock performance of competing companies.
- Present research findings and updates on analyst reports to clients.

**Requirements:**

- Bachelor's degree in Finance, Accounting, Economics, or a related field.
- Minimum 4 years of experience in investor relations or research for manager position; 2-3 years for senior associate/assistant manager position.
- Strong interpersonal skills to effectively engage with staff, stakeholders, and investors.
- Excellent written and verbal English communication skills, with proficiency in presenting.
- Proficiency in Microsoft Office applications (PowerPoint, Word, Excel, etc.).
- Willingness to travel as required.

If you're passionate about investor relations and possess the required qualifications and skills, we'd love to hear from you! Join our team and play a key role in shaping our client's success in the investment marketplace. Apply now!

Perks & Benefits

• Commission and bonus
• Central location
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities

• Achieve monthly set sales targets in E-Commerce Channel
• Manage day-to-day operational and tactical aspects of e-commerce which includes end-to-end testing and ensuring optimal user experience
• Responsible for developing a website that drives conversion and click rate
• Develop a deep understanding on customer journey to convert and retain customers
• Plan, execute and evaluate projects and launches
• Evaluate processes for efficiency opportunities and produce new initiatives for business needs
• Identify issues and recommend solutions for assigned programs/projects and policies and procedures
• Analyse online sales and site data to determine and understand customer engagement
• Monitors e-market place products, service offerings and pricing
• Provide weekly reports to management on business turnover
• Ensure compliance with all regulatory requirements relating to the Company, Website Laws, Commercial laws and other relevant laws in conjunction with the Company
• Work closely with Trade Marketing, Marketing and Sales Operations team to ensure sales and distribution are maximized to achieve
• Manage relationship with 3rd party agencies

Requirements:

• Degree in Business/ Marketing or equivalent
• Minimum 3 Year(s) of working experience in E-Commerce preferably in FMCG or colour cosmetics industry
• Experience managing e-commerce website or e-commerce launch
• Knowledge of e-commerce business models & how e-commerce, web, mobile, social, search and channels work together
• Possess knowledge in handling marketplace
• Possess excellent communication and interpersonal skills
• Possess strong data analysis skills, demonstrate analytical and multi-tasking capabilities
• Proven track record in digital project implementation

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

PURPOSE

• Apply visual presentation strategies that are in line with the current trends and
  specific brand aesthetics to promote various brands, attract shoppers and
  maximise sales.

ROLE & RESPONSIBILITIES

• Create and conceptualize visually appealing displays for windows and
  store interior.
• Work closely with the Operations, Marketing and Merchandising team to
  develop and execute merchandise presentation strategy.
• In-charge of VM props and material management which includes
  sourcing, ordering and inventory control.
• Lead, train and develop the team of Visual Merchandisers on-the-job.
• Maintain work schedules for VM team members and oversee their
  performance.
• Train and develop potential visual support team at outlets to maintain
  visual concepts and flex displays based on inventory.
• Responsible for the entire visual merchandising process for new retail
  stores including visual standards, fixture placement, floor setup, window
  display, fixture design and merchandising presentation concepts.
• Regularly assess and keep up-to-date with consumer and fashion trends
  in the prevailing market.
• Travel periodically outstation for store set-ups, opening and/or closures.

ESSENTIAL SKILLS

• Degree/diploma in visual communications/graphic design/interior
  design/retail management or a related field;
• Proven solid work experience as a visual merchandiser;
  Design expertise with comprehensive portfolio of relevant visual design
  work;
• Good fashion sense;
• Creative with keen eyes for aesthetic appeal;
• Experienced in using Adobe Creative Suite (Illustrator, Photoshop,
  InDesign) or other visual design tools;
• Strong leadership and interpersonal skills.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

JOB RESPONSIBILITIES: 

• Manage and work with a team in the account and admin department. 
• Work closely with external tax agents and auditors 
• Prepare financial statements, management reports, and other financial analyses to provide management with the information required to make informed business decisions. 
• To take charge of logistics and store 
• Prepare and present financial reports 

Perks & Benefits

• Regular team activities
• Company trips
• Medical insurance
• Open culture

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance

Looking for Career Advancement? We might have the solution to that! 

An award winning International BPO Company is hiring! Apply Now so you won’t miss out this great job opportunity!

Job Description:

• Handle customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products via chat support
• Exceeding customer expectation in terms of customer service & accurate information
• Knowing our products inside and out so that you can answer questions
• Working in a team to achieve the required KPI elements and SLA

Job Requirements:

• Minimum Diploma and above
• Minimum 1 year of experience in a call centre environment
• Strong command of English (verbal & written) skills
• Applicant must be willing to work on rotational shifts
• Able to start immediately

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities