Total 44 Contract service operations manager job vacancies in Malaysia

To achieve the monthly and yearly sales target as assigned by the management.
To execute marketing activities as directed by CSU Unit Head/ management.
To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.

Job Requirement:

Bachelor's Degree in Business Administration or any related discipline.
Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
Computer literate and proficient in Microsoft Office.
Fluent in conversing in both English and Bahasa Melayu.
Able to start immediately is an added advantage.
5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
A strong team player with good etiquette.

Perks & Benefits

• Employee equity
• Open culture

Responsibilities:

• Draft and review contracts and agreements such as service agreement, collaboration or MOU and other related corporate agreement with clients and vendors to ensure adherence to statutory, regulatory and internal corporate policies. 
• Able to liaise with external lawyer of the ongoing legal proceedings such as negotiating settlements, defending against claims, pursuing claims on behalf of the company and contractual negotiation and provide necessary update to the company. 
• Specify internal governance policies and regularly monitor compliance.
• Research and evaluate different risk factors regarding business decisions and operations.
• Apply effective risk management techniques and offer proactive advise on possible legal issues.
• Communicate and negotiate with external parties (regulators, external counsel, public authority etc.), creating relations of trust.
• Draft and solidify agreements, contracts and other legal documents to ensure the company's full legal rights.
• Deal with complex matters with multiple stakeholders and forces.
• Manage litigation risk and update legal development affecting the company. 
• Liaise, manage and monitor external solicitors' performance including compilation of solicitors' monthly report for circulation to management and/or reporting to the respective committee or Board of Directors as the case maybe.  
• Maintain current knowledge of alterations in legislation.

Requirements:

• Proven experience as a legal counsel in business environment.
• Extensive knowledge and understanding of corporate law and procedures.
• Full understanding of the influences of the external environment of a corporation.
• Demonstrated ability to create legal defensive or proactive strategies.
• High degree of professional ethics and integrity.
• Good judgement and ability to analyse situations and information.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Law or J.D. degree.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal development opportunities
• Work five days a week 

Syarat Kelayakan Jawatan :-

1. Lelaki dan warganegara Malaysia.
2. Berumur tidak kurang daripada 30 tahun pada tarikh tutup iklan jawatan.
3. Mempunyai Ijazah Sarjana Muda atau Ijazah Sarjana dalam bidang Pengurusan Sumber Manusia, Pentadbiran Perniagaan atau Pengurusan yang diiktiraf oleh Kerajaan daripada institusi pengajian tinggi tempatan atau kelayakan yang diiktiraf setaraf dengannya.
4. Mempunyai Sijil Profesional Sumber Manusia adalah satu kelebihan.
5. Minimum lima (10) tahun pengalaman dalam bidang dan taraf yang sama.
6. Mempunyai kemahiran komputer yang baik, termasuk mengenal pakej perisian kewangan dan Microsoft Office 365.

Deskripsi Tugas Utama :-

Bertanggungjawab untuk membangun, melaksana dan mentadbir semua inisiatif dan aktiviti pengurusan dan pembangunan sumber manusia yang berkesan dan cekap untuk mencapai objektif perniagaan dan menjadikan syarikat sebagai majikan pilihan, berprestasi tinggi dan mencapai kepuasan bekerja, di dalam lingkungan pematuhan kepada polisi, peraturan dan Akta Pekerjaan 1955. 

Faedah-Faedah

• Elaun (Sara Hidup, Bil Telefon, dan lain-lain)
• Rawatan Perubatan, Optik dan Pergigian
• Insurans Berkelompok

Syarat Kelayakan Jawatan :-

1. Lelaki dan warganegara Malaysia.
2. Berumur tidak kurang daripada 30 tahun pada tarikh tutup iklan jawatan.
3. Mempunyai Ijazah Sarjana Muda atau Ijazah Sarjana dalam bidang Pengurusan Sumber Manusia, Pentadbiran Perniagaan atau Pengurusan yang diiktiraf oleh Kerajaan daripada institusi pengajian tinggi tempatan atau kelayakan yang diiktiraf setaraf dengannya.
4. Mempunyai Sijil Profesional Sumber Manusia adalah satu kelebihan.
5. Minimum lima (10) tahun pengalaman dalam bidang dan taraf yang sama.
6. Mempunyai kemahiran komputer yang baik, termasuk mengenal pakej perisian kewangan dan Microsoft Office 365.

Deskripsi Tugas Utama :-

Bertanggungjawab untuk membangun, melaksana dan mentadbir semua inisiatif dan aktiviti pengurusan dan pembangunan sumber manusia yang berkesan dan cekap untuk mencapai objektif perniagaan dan menjadikan syarikat sebagai majikan pilihan, berprestasi tinggi dan mencapai kepuasan bekerja, di dalam lingkungan pematuhan kepada polisi, peraturan dan Akta Pekerjaan 1955. 

Faedah-Faedah

• Elaun (Sara Hidup, Bil Telefon, dan lain-lain)
• Rawatan Perubatan, Optik dan Pergigian
• Insurans Berkelompok

You will report to the Director/General Manager and will be responsible for leading the team in the proper implementation and management of the office’s projects including:-

• Preparation of quantities and pricing for tender submission including calling for quotations from sub-contractors and suppliers;
• Preparation of progressive claims and verifying sub-contractors’ claims including visit to project sites as and when necessary;
• Preparation of progressive report, building materials purchasing and delivering schedules including liaising with purchasing department; 
• Possess at least a Advance Diploma in Quantity Survey or equivalent

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

職責：

• 起草和審查合約和協議，例如服務協議、合作或諒解備忘錄以及與客戶和供應商的其他相關公司協議，以確保遵守法律、法規和內部公司政策。
• 能夠與外部律師就正在進行的法律程序進行聯絡，例如和解談判、索賠辯護、代表公司提出索賠和合約談判，並向公司提供必要的最新資訊。
• 指定內部治理政策並定期監控合規情況。
• 研究和評估有關業務決策和營運的不同風險因素。
• 應用有效的風險管理技術並就可能的法律問題提供主動建議。
• 與外部各方（監管機構、外部顧問、公共機構等）溝通談判，建立信任關係。
• 起草並固化協議、合約等法律文件，確保公司的充分合法權益。
• 與多個利害關係人和力量一起處理複雜的事務。
• 管理訴訟風險並更新影響公司的法律發展。
• 聯絡、管理和監督外部律師的表現，包括編制律師月度報告以分發給管理層和/或視情況向各自的委員會或董事會報告。
• 保持對立法變更的最新了解。

要求：

• 擁有在商業環境中擔任法律顧問的豐富經驗。
• 對公司法和程序有豐富的知識和理解。
• 充分認識企業外在環境的影響。
• 具有製定法律防禦或主動策略的能力。
• 高度的職業道德和誠信。
• 良好的判斷力和分析情況和資訊的能力。
• 高超的溝通技巧。
• 至少擁有法學學士學位或法學博士學位。

津貼和福利

• 附近的公共交通
• 醫療保險
• 個人發展機會
• 每週工作五天

您將向總監/總經理匯報，並負責領導團隊正確實施和管理辦公室項目，包括：-

• 準備投標的數量和定價，包括向分包商和供應商徵求報價；
• 準備漸進式索賠並核實分包商的索賠，包括在必要時訪問專案現場；
• 準備進度報告、建築材料採購和交付時間表，包括與採購部門聯絡；
• 至少擁有工料測量高級文憑或同等學歷

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 事假

Job Responsibilities:

• To achieve the monthly and yearly sales target as assigned by the management.
• To execute marketing activities as directed by CSU Unit Head/ management.
• To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
• To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
   

Job Requirements: 

• Bachelor's Degree in Business Administration or any related discipline.
• Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.

• Personal leave
• Personal development opportunities

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

To sell/promote Credit Cards & Aeon Member Plus Card product.
To ensure all applications are in proper order prior to submission for approval.
To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
To ensure high standard of customer service in line with the quality and standards set by the company.
To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
To deliver high customer-oriented service level.

Requirements:

 Passionate and self-driven.
 Minimum SPM with 2 years sales experience.
 Fresh graduates are welcome to apply.
 Working experience in financial industry will be an advantage.
 Strong selling and negotiation skills.
 Have own transportation.
 Applicants should be Malaysian citizens or hold relevant residence status.
 Able to work on shift, public holiday and on weekends.
 Willing to travel and work independently under pressure.

Perks & Benefits

• Employee equity
• Open culture

• To perform full Credit assessment tasks for Easy Payment or Personal Financing in a professional manner
• To equip with credit policies, standards, and guideline for credit judgment
• To comply with company’s guidelines and procedures for all product credit schemes
• To ensure confidentiality, integrity & availability of all information assets those are protected.
• To work closely the team members to complete tasks within stipulated time.
• To perform and meet assigned key performance Index

Requirements:

• Bachelor's Degree, Professional Degree, Finance/Accountancy/Banking or equivalent.
• Minimum 1 years in Credit Assessment and/or credit evaluation experiences is required.
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.
• Strong in analytical/leadership skill and good interpersonal. 
  
  

Perks & Benefits

• Employee equity
• Personal leave

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
  Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Perks & Benefits

• Employee equity
• Personal leave