Total 165 service centre manager job vacancies in kuala lumpur

COMPANY DESCRIPTION 

Asian Secrets Sdn Bhd is a multifaceted lifestyle concept store based in Malaysia, dedicated to showcasing the rich tapestry of Asian Culture and traditions. Founded on the philosophy of preserving heritage while embracing modern living, we bring back centuries' old artistic interior deco items and herbal remedies; a diverse assortment of eco-friendly products along with rare and precious fine food & beverages and indulgences.

Since our inception in 2005, Asian Secrets has been the beacon of authenticity and quality, serving as the proud umbrella brand for four distinguished entities: Fine Batik, where craftsmanship meets elegance; EcoWarna, where sustainability meets style; Rahsia Herbal, where nature's bounty meets wellness; and Exotica, where luxury meets indulgence. 

ROLE & RESPONSIBILITIES
OPTION A

• Attend to sales (walk-in customer & tour visit)
• Attend to seminar & follow up sales
• Assist management to build strong relationship with key customers
• Assist management to devise effective marketing strategies

OPTION B

• Hanlde & generate sales from 5 star hotels & tourism shops
• Assist management in identifying potential markets and distribution channels

REQUIREMENTS & QUALIFICATIONS

• Min 2 years working experience in marketing & sales
• Education: Diploma (preferably in marketing / business or equivalent)
• Language: English and/or Chinese
• Good Communication & interpersonal skill
• Pleasant personality
• Good sales track record
• Equipped with product knowledge & training
  
  

Perks & Benefits
 

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

• To provide advice, counsel and resolution on a broad range of employee’s issues, related policy integration and interpretation, work conditions and Labour Law compliance.
• To manage disciplinary issues and recommend appropriate disciplinary action including conducting domestic inquiry, draft show cause letter, and other related disciplinary letters/actions.
• To support resolution of employee relations issues and conducts investigation as necessary, not limiting to conduct a preliminary investigation, schedule the event, identify witnesses, collate information/data, identify panel members, prepare exhibits etc.
• To always keep abreast with the latest changes to Labour Law legislation by authorities as well as latest judicial precedents on IR dispute.
• Responsible for developing a clear framework for industrial relation policies and guidelines for the fair and effective management of employees.
• To maintain and constantly review the effectiveness of all relevant policies and procedures to ensure that they support delivery of quality.
• Responsible to manage Performance Improvement Plan (PIP), it’s policy and procedure.

Job Requirement : 

• Minimum 1 to 2 years in a similar capacity with specialization in IR matters.
• Tertiary education with HR background, law background will be an advantage.
• Have the basic knowledge of Employment Act 1955, Industrial Relations Act 1967.
• Experienced in conducting domestic inquiry and report writing, attending cases at court level is an added advantage.
• Good interpersonal skills, tactful with excellent interpersonal and communication skills, can handle multitasks and analyse beyond prima facie on issues.
• Proactive and detailed.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Position Overview:

We are seeking a dynamic and experienced Senior Sales Manager to lead our sales team. The ideal candidate will have a proven track record of driving sales growth, managing a team, and developing strategies to penetrate new markets. This individual will be responsible for achieving sales targets, fostering a high-performance sales culture, and implementing effective sales strategies.

Key Responsibilities:

· Develop and implement strategic sales plans to achieve company goals and objectives.

· Lead, mentor, and motivate the sales team to exceed targets and drive revenue growth.

· Identify and pursue new business opportunities, including new markets, partnerships, and distribution channels.

· Build and maintain strong relationships with key clients and stakeholders.

· Deal with malls and event organizers to identify and secure event opportunities.

· Analyze sales data and market trends to develop insights and make informed decisions.

· Manage of existing client and Looking for a new clients following with Licensor’s policies, procedures and guidelines and supporting licensees in fulfilling obligations and maximizing performance.

· Collaborate with other departments, such as marketing and product development, to support overall business objectives.

· Perform all sales planning & reporting functions inclusive of pipeline building, gap analysis, forecasting and re-forecasting as requried by management.

· Produce market/brand/category reports evaluating sales environment and prospects & projection related to existing or new businesses, evaluation of new opportunities and/or brand extensions.

· Reports directly to Director on all key initiatives, reporting requirements, compliance monitoring and other core functions as related to client management

· Submit weekly/monthly reports to the Director with regard to status and updates on its sales activities.

· Stay updated on industry developments and best practices to continuously improve sales strategies and tactics.

Job Requirements:

· Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

· Proven track record of success in sales, with at least 10 years of experience in a senior sales role.

· Strong leadership skills with the ability to inspire and motivate a team.

· Excellent communication and negotiation skills.

· Strategic thinker with the ability to develop and execute sales plans.

· Good interpersonal, coordination and reporting skills.

· Discipline, proactive, strong commitment, good integrity, good behavior, well organized, quick learner, good teamwork, take initiative good communication skill & open minded.

· Must be aggressive, analytical and problem solving skills.

· Able to work under pressure, sales target and deadline oriented.

· Attention to detail and ability to multi-tasks is an asset.

· Fluency in English both speaking and writing.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• Proven track record of success in sales, with at least 10 years of experience in a senior sales role.
• ⁠Strong leadership skills with the ability to inspire and motivate a team.
• ⁠Excellent communication and negotiation skills.
• ⁠Strategic thinker with the ability to develop and execute sales plans.
• ⁠Good interpersonal, coordination and reporting skills.
• Discipline, proactive, strong commitment, good integrity, good behavior, well organized, quick learner, good teamwork, take initiative good communication skill & open minded.
• Must be aggressive, analytical and problem solving skills.
• Able to work under pressure, sales target and deadline oriented.
• ⁠Attention to detail and ability to multi-tasks is an asset.
• ⁠Fluency in English both speaking and writing.

Interested please submit your application to hr@animation-int.com.my

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

COMPANY DESCRIPTION 

Asian Secrets Sdn Bhd is a multifaceted lifestyle concept store based in Malaysia, dedicated to showcasing the rich tapestry of Asian Culture and traditions. Founded on the philosophy of preserving heritage while embracing modern living, we bring back centuries' old artistic interior deco items and herbal remedies; a diverse assortment of eco-friendly products along with rare and precious fine food & beverages and indulgences.

Since our inception in 2005, Asian Secrets has been the beacon of authenticity and quality, serving as the proud umbrella brand for four distinguished entities: Fine Batik, where craftsmanship meets elegance; EcoWarna, where sustainability meets style; Rahsia Herbal, where nature's bounty meets wellness; and Exotica, where luxury meets indulgence. 

ROLE & RESPONSIBILITIES
OPTION A

• Attend to sales (walk-in customer & tour visit)
• Attend to seminar & follow up sales
• Assist management to build strong relationship with key customers
• Assist management to devise effective marketing strategies

OPTION B

• Hanlde & generate sales from 5 star hotels & tourism shops
• Assist management in identifying potential markets and distribution channels

REQUIREMENTS & QUALIFICATIONS

• Min 2 years working experience in marketing & sales
• Education: Diploma / Degree (preferably in marketing / business or equivalent)
• Language: English and/or Chinese
• Good Communication & interpersonal skill
• Pleasant personality
• Good sales track record
• Equipped with product knowledge & training
  
  

Perks & Benefits
 

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
• At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

DUTIES AND RESPONSIBILITIES :

⭕ Monitor, coach, motivate and guide sales team (individual and overall performance) towards achieving sales target.

⭕ Recruit, hire and train to ensure a performing sale teams.

⭕Assist in setting sales target and devising sales remuneration scheme for sales team.
Forecast sales for upcoming months and quarters.

⭕Collaborate with marketing team in planning, conducting and monitoring all marketing activities (i.e. customer networking, digital advertising, etc.)

⭕Regularly conduct market surveys (i.e. current motor vechicles market, competitors' information, latest regulation, etc.) and report to management.

WHO ARE WE LOOKING FOR：
SALES & MARKETING MANAGER (MOTOR VECHICLES & ELECTRICAL) :

⭕ At least Diploma in related field
⭕ Self-motivated, positive thinking and energetic with ability to strategize and execute plans.
⭕ Strong leadership with good teamwork spirit.
⭕ Ability to coach, mentor and motivate the sales team.
⭕ With good communication skills and able convey the message clearly and effectively.
⭕ Good knowledge in Microsoft Office Applications. (Power Point, Excel and Outlook).
 Preferably can communicate and well verse in Malay.

Perks & Benefits

• Commission and bonus
• Central location
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊，擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度，我們邀請您申請這個令人興奮的機會。

角色和職責：

• 與專案團隊合作進行行銷滲透活動，從行銷活動中產生銷售線索，並追蹤所有行銷銷售線索，以幫助實現培訓收入。
• 支援行銷團隊創建有效的滲透活動，並針對不同的客戶角色調整行銷訊息。
• 分析客戶的需求和體驗，並向專案團隊提供回饋，以提高專案對客戶的價值。
• 更新 CRM 中的聯絡人、潛在客戶和機會等客戶訊息，並將公司潛在客戶指派給客戶經理以進行後續操作。
• 全面、持續地了解產品、計劃和促銷策略，並向客戶傳達準確且相關的訊息。
• 支持外部合作夥伴為培訓計畫提供及時、準確的資訊。
• 管理培訓收入績效，提供活動成果的定期報告和更新，並就活動增強提供建議；分析、討論並獲取行銷團隊的回饋以進行改進。

要求：

• 最低文憑或學位（商業相關優先）
• 至少1年銷售或客戶服務相關行業工作經驗
• 以客戶為導向，具有強大的商業頭腦和銷售驅動力
• 高度分析、優秀的溝通和人際交往能力
• 強大的利害關係人參與能力
• 工作認真負責，有獨立工作能力

津貼和福利

• 佣金和獎金
• 定期團隊活動
• 醫療保險

職責：

- 尋求更多銷售

- 使用給定的電話簿直接聯絡人們來銷售產品。
- 使用腳本傳達有關產品功能、價格和所提供優勢的訊息。
- 保存通話和銷售記錄並記下有用的信息。
- 有團隊合作的態度

要求：

-渴望賺錢
- 具有電話行銷人員或類似銷售/客戶服務角色的經驗。
- 相關電腦程式的工作知識。
- 良好的溝通能力。
- 精通馬來語。
- 擅長與客戶談判和打交道。
- 要有耐心，能夠處理客戶的拒絕。

津貼和福利

• 佣金和獎金
• 中心位置
• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會

Responsibilities:

•  Acquisition of new customers and deeper penetration of existing customer.
• Work together with Industrial Sales Manager & GM to drive the revenue-generation of the company by consistently meeting sales targets.
• Build strong rapport with meeting customer to maintain a deep understanding of customer needs and monitor their preferences.
• Build solution-based partners to fulfil customer needs and create business growth value to company.
• Analyze sales data on sales results and develop plans to address performance gaps and pipeline of opportunities to cover quarterly target, ensuring accuracy reporting in Sales System.
• Develop sales strategies to acquire new customers.
• Promote our range of product, application, and technical solution.
   

Requirement & Qualification:

• At least 3-5 years experience in Industrial segment , AI industry, Warehouse & Logistic industry.
• Strategical thinking, strong in customer relationship management.
• Experienced in handling big accounts and developing new big account/potential with vast connection.
• MS office application and Sales System with good understanding or readiness to learn.
• Existing network to leverage is highly welcomed with better pay.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

公司介紹

Asian Secrets Sdn Bhd 是一家位於馬來西亞的多元化生活方式概念店，致力於展示豐富的亞洲文化和傳統。我們秉持著保護遺產同時擁抱現代生活的概念，帶回了數百年歷史的藝術室內裝飾物品和草藥；種類繁多的環保產品以及稀有珍貴的精美食品和飲料以及美食。

角色和職責
選項A

• 參加銷售（拜訪客戶和參觀）
• 參加研討會並跟進銷售
• 協助管理階層與主要客戶建立穩固的關係
• 協助管理階層制定有效的行銷策略

選項B

• Hanlde & 透過五星級飯店和旅遊商店產生銷售
• 協助管理層識別潛在市場和分銷管道

要求和資格

• 至少 2 年行銷與銷售工作經驗
• 教育背景：文憑（最好是行銷/商業或同等學歷）
• 語言：英語和/或中文
• 良好的溝通和人際交往能力
• 個性開朗
• 良好的銷售記錄
• 配備產品知識和培訓
  
  

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

職責：

• 獲取新客戶並更深層滲透現有客戶。
• 與工業銷售經理和總經理合作，透過持續實現銷售目標來推動公司創造收入。
• 與會見客戶建立牢固的關係，以深入了解客戶的需求並監控他們的偏好。
• 建立基於解決方案的合作夥伴，以滿足客戶需求並為公司創造業務成長價值。
• 分析銷售結果的銷售數據，制定計劃來解決績效差距和機會管道，以實現季度目標，確保銷售系統中報告的準確性。
• 制定銷售策略以獲取新客戶。
• 推廣我們的產品、應用和技術解決方案範圍。
  

要求及資格：

• 至少3-5年工業領域、人工智慧產業、倉儲物流產業經驗。
• 具備策略思維，擅長客戶關係管理。
• 在處理大客戶和開發新的大客戶/潛力方面擁有廣泛的聯繫經驗。
• MS Office 應用程式和銷售系統具有良好的理解或準備學習能力。
• 現有網路的槓桿作用受到高度歡迎，且報酬更高。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 個人發展機會

Roles and Responsibilities 

• Provide strategic advice on areas of risk management, controls and governance to clients according to the relevant Framework, Standards and Best Practices.
• Deliver value added services to clients and demonstrate strong business acumen
• Improve sale revenue.  
• Lead and manage project team members to ensure proper execution of work and meeting the objective of the assignment within specified time frame.
• Review the work of the subordinates. 
• Assume highest standard of performance by providing guidance and training to the team members.
• Develop, sustain good client relationship and continue seeking new business opportunities.
• Liaise with senior management on project progress and present to Board members on final results.
   

Requirements:

• Candidates with recognized University Degree in Accounting/Finance/ Business Management/ and Law or related professional background i.e. ACCA, ICAEW, CPA, CIMA and etc.
• Preferably with Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Risk Assessor qualifications. 
• Minimum 8 years of working experience in the related fields with at least 5 years of managerial level and those with prior working experience in the professional services firm will be added advantage.
• Good technical knowledge of the related Framework and Standards such as COSO, ERM and Malaysia Code of Corporate Governance. 
• Ability to speak and write well in English.
• Independent, resourceful and proven strong leadership that inspire and manage team members effectively. 
• Possess working experience in the field of compliance, specifically on Anti-Money Laundering and Terrorism monitoring.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities