Total 43 service centre manager job vacancies in Bangsar

• Plan and conduct Operation & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operation control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Compile and present audit findings and obtain the management response
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.
   

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, and other relevant field.
• Preferable the candidates who are well versed in ISO standard requirements such as ISO9001, ISO14001, ISO27001, ISO37001.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
  Exposure and experience in ISO Management System and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
  Good command of English with good report writing and communication skills.
  A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

 

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

 

Job Requirements :

• Candidate must possess at least a Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

 

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

 

Job Requirements :

• Candidate must possess at least a Diploma, Advanced/Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的文憑、高級/學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

4e Exchange, a globally leading financial derivatives trading platform in the financial services industry, is looking for an HR Manager to join their team. As an HR Manager at 4e Exchange, you will have the opportunity to oversee the HR function and make a significant impact on the organization's success and growth.

With a comprehensive range of financial trading services and products, 4e Exchange is dedicated to providing users with innovative solutions for fiat and digital asset trading. The company's team of industry experts and advanced technology ensures they remain at the forefront of the market.

Responsibilities

• Develop and implement HR strategies aligned with the organization's overall objectives.
• Provide leadership and guidance to the HR team, fostering a high-performance culture.
• Collaborate with senior management to understand business goals and translate them into HR initiatives.
• Develop and implement effective onboarding processes and programs.
• Lead workforce planning, talent development, and succession planning initiatives.
• Manage employee relations, addressing and resolving workplace issues.
• Develop and implement HR policies and procedures, ensuring compliance with legal requirements.
• Implement performance management systems to drive continuous improvement.
• Lead the development and execution of employee training and development programs.
• Oversee the design and administration of competitive compensation and benefits programs.
• Conduct regular market analysis to ensure the organization's compensation strategy is competitive.
• Ensure HR practices comply with relevant employment laws and regulations.
• Stay updated on changes in employment legislation and adjust policies and practices accordingly.
  

• Min. Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• 5-10 years experience in a senior HR leadership role in .com, IT Services, Financial etc. Industry.
• In-depth knowledge of HR principles, practices, and employment legislation.
• Proficient in Recruiting or Employee Relationship practice in Malaysia.
• Strong leadership and strategic thinking abilities.
• Excellent communication and interpersonal skills.

About the Role: 
We're looking for enthusiastic individuals to join our team and provide strategic ideas to help achieve our goals. You will have administrative duties in developing and implementing management strategies. This role will be reporting to the Lead, Account Management and will be based in Bangsar South.

Responsibilities:
Tasked with the care of a portfolio of restaurant partners, you will be expected to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities
• Maintain and grow the revenue of each account
• Be both data-sensitive and sales-minded
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards
• Work with internal support functions to ensure that every vendor that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market 

About the Role:

We are looking for a Strategic Account Manager to be based in Kuala Lumpur. This role will be reporting to the Lead, Strategic Account Management in the Commercial Department. The department generally is responsible for planning, strategizing, and implementing sustainable growth strategies through various campaigns, innovative and creative ideas for leading brands in the F&B landscape. 

Responsibilities:

Responsibilities include, but are not limited to:

Strategic Relationship Management

• Embody the philosophy that strong business partnerships are forged through strong interpersonal relationships.

• Represent foodpanda as an ambassador for our strategic partners, possessing holistic knowledge of the entire delivery business.

• Build yearly business plans incorporating the growth strategies of both foodpanda and our partners.

• Conduct data analysis, insights generation, reporting, operational and invoicing resolutions.

• Understand the issues faced by our strategic partners and execute scalable solutions

• Clearly communicate monthly/quarterly initiative to partners

• Ensure timely and successful delivery of foodpanda’s solutions in line with the partner’s needs and objectives.

Sales & Marketing

• Educate partners on the foodpanda marketing suite to grow on the foodpanda platform.

• Exponentially grow the commercial revenue of your partner portfolio through the selling of platform growth tools.

Operations

• Work with foodpanda’s Commercial and Operations teams to analyze partner operational metrics and pre-empt problem areas.

• Utilize data to identify opportunities for growth through operational best practices.

Collaboration: 

• Participate and lead the execution of high-impact projects in support of the larger foodpanda business.

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns

• Work with foodpanda’s Operations teams to analyze partner operational metrics, pre-empt problem areas & suggest/ deploy scalable solutions

About The Role:

We are looking for a talented Food Safety & Quality Manager who is able to support the expansive growth of our dark store business, pandamart. The role will directly influence the day-to-day decision making within our Food Safety & Quality Management across our Malaysia portfolio.

This role will be based in Bangsar South (countrywide-mobility required) and will report to the Head of Dmart in the QCommerce Department.

Responsibilities:

• Oversee the Food Safety & Quality Management (FSQM) with our supplier partners in terms of quality policies and standards
• Record, monitor and action on store operational performance against our food safety standards to improve key operational metrics including shrinkage and availability
• Help strengthen FSQM policies and enable across all stores within Malaysia’s portfolio
• Deliver training to suppliers, warehouse managers and senior leaders to create a strong knowledge centered on FSQM
• Perform monthly audits at our stores and distribution centers
• Monitor and own the customer-experience journey including actionable items on how to improve the incident rate
• Work closely with every store-level manager with data-driven insights on how to improve and align their operational SOPs

About the Role: 

We are looking for a Senior Manager, Supply Chain to be based in Bangsar South. This role will be reporting to Lead, Supply Chain in the QCommerce Department. The department generally is responsible for ensuring a strong supply chain is maintained for our Dark Stores which includes Demand/Supply Planning, Inventory Management, Expiry Management, DC Management, Supplier Management and not forgetting Cost Efficiency as well.

Responsibilities: 

Responsibilities include, but are not limited to:

• Manage contracted 3PL for warehousing & logistics and drive strong relationships with 3PL & continuous improvement of 3PL KPIs
• Manage store/supplier inquiries on inbound/outbound allowing smooth supply chain
• Ensure Inventory accuracy at stock holding at 3PL is at its optimum at all time
• Strategize long-term plans for Demand Planning managing inventory & accurate demand forecasting related categories
• Develop the demand forecast for the business unit, based on statistical forecast and sales & marketing activities (promotions, phase in/phase out, new launches, discontinuation). Challenge the forecast as needed
• Analyze and highlight business risks and opportunities to stakeholders and jointly propose appropriate mitigation plans
• Development/Improvement of current processes from Supplier - Distribution Center - Store to allow continuous improvement. To drive also a strong relationship with suppliers while driving continuous improvement of our KPIs to suppliers
• Look for cost savings opportunities at all times to ensure a healthy P&L, contributing to the improvement of costs
• Collaboratively working with the Supply Chain Lead at all times driving projects to completion on time in full whilst managing team members to ensure strong KPIs are achieved

People Development: 

• Grow talent in ensuring managed team members are strong in both external and internal management (Talent Growth)
• Proactively drive discussions with stakeholders & Supply Chain Lead on cost-saving initiatives (Stakeholder Management)
• Leading forecast discussions with suppliers to allow stable supply to Dark Stores (Strategic Planning)

About the Role:

We are looking for a Senior Account Manager covering the CPG and Services industries to be based in Bangsar South. This role will be reporting to the Head of Advertising & Partnerships. 

On this specific role the candidate will manage a portfolio of current partners that sit within the CPG (F&B, Beauty, Cosmetics, Electronics, Real Estate, Motor, etc) as well as the Services Industries (Education, Travel, Healthcare, Entertainment, etc.)

Responsibilities:

Responsibilities include, but are not limited to:

• Manage a portfolio of current partners and ensure the growth of their investment in foodpanda’s solutions using a consultative sales approach.
• Identify ways in which we can elevate partnerships and the revenue generated by each account, including expanding areas of collaboration via new products, solutions or initiatives.
• Move from ad-hoc campaigns to quarterly/yearly marketing sales plan with an investment commitment.
• Work closely together with the Campaign Management and Business Development teams and provide valuable insights on potential new partners and campaign optimization recommendations for upcoming campaigns.
• Coach and guide junior team members and be responsible for the planning, performance and revenue growth of these industries within the company.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Risk manager role will lead and oversees the execution of a successful Enterprise Risk Management (ERM) program, including management of outsourcing risks and business continuity risks for all regulated/licensed entities with the guidance of the Regulatory Compliance team.

Pre-Requisites :

• Bachelor’s degree in a relevant discipline
• Minimum 5 years relevant experience working in risk management, compliance, regulatory management, audit, assurance or related areas
• Prior experience and knowledge of the payments/e-commerce industry and the major trends affecting our stakeholders, including regulatory, market environment, competitive landscape, and technology
• Experience with the development and implementation of risk management frameworks (including Risk Appetite Metrics, Risk and Control Self-Assessments, Key Risk Indicators and Risk Scenario analysis)
• Experience in Business Continuity Management (BCM/BCP) will be and added advantange.
• Knowledge of business process reviews and internal control frameworks
• Excellent verbal and written communication skills.
• Any professional qualification related to risk, compliance, or internal controls is desirable

Are you game?

• Strategic projects: Drive strategic projects that can have an impact on foodpanda. This will mean you will help identify and contribute to the planning and execution of strategic special projects.
• Leadership meetings: Facilitating and managing cross-functional leadership meetings, re-thinking the metrics we use to define success, and managing agendas / pre-reads / action items post-meeting.
• Communications with the internal team: Develop and manage ongoing communications and follow-ups with the leadership team, customers, partners, and employees.
• Through partnership with the COO / CEO on matters of strategy, team effectiveness, and operations, acting as an extension of the COO when necessary.
• Talent and Culture: Partner with the operations and hiring team to help determine talent needs, assess current talent, and help in the goal-setting process setting.
• External evangelist for the company.