Total 16 sales support specialist job vacancies in Bangsar Utama

Key responsibilities:
Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems.
• Keep customer informed, set and follow through commitments.
• Keep precise case documentation and case ownership.
• Timely elevate and/or escalate to next level support when the case is too complex.
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support.

SMS

• Monitor the SMS server and ensure the smooth running of the programme.
• Troubleshoot and resolve SMS related issued when contacted by clients.
• Maintaining software applications, operating systems and regular maintenance.

Team Work

• Attend and contribute to team meetings in a positive manner.
• Share information with team members.
• Be comfortable in working with all stakeholders.
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.
• Perform other duties as required, including covering absences/leave where required.

Job Requirements:

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

主要責任：
每日任務

• 及時回覆客戶的詢問。記錄案例、提供資訊並排除故障以解決客戶問題。
• 讓客戶了解情況、制定並履行承諾。
• 保留準確的案件文件和案件所有權。
• 當案件過於複雜時，及時提升和/或升級到下一級支援。
• 在客戶端測試和部署新版本。
• 提出可最大限度降低支援成本的產品改進建議。

簡訊

• 監控簡訊伺服器，確保程式順利運作。
• 故障排除並解決客戶聯繫時出現的簡訊相關問題。
• 維護軟體應用程式、作業系統和定期維護。

團隊合作

• 以積極的方式參加團隊會議並做出貢獻。
• 與團隊成員分享資訊。
• 與所有利害關係人輕鬆合作。
• 與其他團隊成員合作，應用新的想法、實踐和工具來提高團隊的效率。
• 根據需要履行其他職責，包括在需要時彌補缺勤/休假。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities:

• • Create and curate a diverse range of digital materials, such as engaging graphics, inventive layouts, and immersive visual elements, for various marketing channels.
  • Lead the development of digital marketing strategies, emphasizing SEO, SEM, email marketing, and social media advertising, while integrating creative content creation.
  • Utilize analytics tools to actively monitor and interpret the digital marketing landscape, providing actionable insights for continuous improvement.
  • Collaborate closely with our marketing experts to brainstorm and execute marketing campaigns that resonate with our diverse clientele.
  • Stay updated on the latest trends in digital marketing and design, incorporating cutting-edge techniques to enhance and distinguish our brand's digital presence.
  • Take charge of our social media presence by crafting content that not only connects with our audience but also initiates conversations and fosters community building.

Requirements:

• • Proven a minimum of 3 years working experience as marketing coordinator / executive or similar role.
  • Demonstrated proficiency in graphic design and digital marketing, specifically within the insurance or financial services sector.
  • Expertise in design software, particularly Adobe Creative Suite, with a strong emphasis on Adobe Illustrator and Adobe Photoshop (90% proficiency), alongside a comprehensive understanding of various digital marketing tools.
  • A rich source of creative ideas and problem-solving skills, adept at overcoming challenges with innovative solutions.
  • Outstanding organizational abilities to manage multiple projects concurrently, meeting deadlines without compromising quality or creative vision.
  • Excellent communication skills that go beyond conventional boundaries, enabling clear, inspiring, and effective dialogue.
  • Good knowledge of strategic planning principles and marketing best practices.
  • Proficient with social media and web analytics (e.g. WebTrends).
  • Outstanding communication and people skills.
  • Creativity and commercial awareness.
  • Possess at least a Bachelor's Degree in Graphic Design, Marketing, Communications or any relevant discipline.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal development opportunities

Job Description

• To provide operational support and serve as key contact point / liaison between HQ and Region /branches
• Monitoring Regions & Branches performances and identifying new area for business expansion
• Branches generate profits with controlled expenses
• Reports preparation for Management meeting

Requirements:

• Establish a strong relationship & effective communication with Regional Business Team
• Analysing key performance indicators using business analytic tools such as Business Intelligence, Tableau etc
• Ensure all key deliverables are delivered on time and meeting the stakeholders expectations

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• As a Training Executive for Regional offices and Branches. 
• Responsible for improving the skills level and productivity through provided to Regional Business Group Staff.
• Responsible for the effective development, coordination and presentation of training and development programs, including the evaluation.
• To coordinate Training Programs in tandem with HRG Training and to supplement programs that run concurrently with HRG. 
• To organize and implement Training according to the requirements of the Division. 
• Any other ad-hoc duties as assigned. 

Requirement

• Applicant must possess at least a bachelor’s degree, Post Graduate Diploma or Professional Degree in Human Resource or any related field. 
• Possess 1-3 years of experience in handling training matters.
• Good interpersonal communication skills at all levels in the organization.
• High degree of multi-tasking and time management capability. 
• Attention to detail and adaptability skills. 
• Microsoft Excel, Words and Power Point. 
• A dynamic individual who is highly motivated and a good team player. 

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Contract 6 mths (renewable)

Public transport reachable (Kerinchi)

Monday - Friday; 830am -530pm

Job Responsibilities:

• Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services)
• Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote our company as a quality supplier
• Negotiate price and volume discounts in accordance to our policy and liaise with support staff to ensure customer retention and continued business.
• Identify and gain new business through a sustained program of cold calling and follow up on referrals/leads
• Problem solving: Customer complaints, responding and satisfying client sales and post sales requirements

Job Requirements:

• Candidate must possess at least a Degree in Sales & Marketing, or any relevant fields
• Minimum 2 years of relevant experience and above
• Preferred skill(s): Call Center background, Customer Service, CRM module in logistics fields, sales and account management experience
• Possess excellent verbal and written communication skills in English
• Strong interpersonal skills
• Result driven and works well with KPI
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Willing to work at Bangsar South
• Serious candidates please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Job Description:

• To provide strategic support in the area of employee recognition, communication, HR intranet site, management of employee surveys and employee welfare programs that reinforce business strategy, improve satisfaction balanced with organization investment.
• Accountable for all internal communications that related to employee engagement and that would include high demonstration of creativity.
• Strong writing skills as he/ she will be accountable to prepare internal written communication.
• Develop and coordinate multimedia packages (e.g. letters, brochures, video, point-of-purchase displays) for employee engagement event & activities.
• Manage all internal engagement activities for all targeted digital platforms.
• Planning and execute on end to end process of yearly internal Engagement activity.
• Liaise with external vendors and agencies (e.g. printers, event organizers, graphic designers, vendor to ensure that their work meets the organization's requirements, deadlines and budget
• Research, write, design and edit internal HR process collateral that is effective and appropriate for the target employees.
• Prepares reports of data results, presenting and explaining findings to Senior Management Team.
• Ensures compliance with data privacy regulations and best practices.
• Assist with conducting audits to ensure that jobs are properly classified and comply.
• Aggregation of data, maintaining HR data quality, and the analysis of data.
• Analyze employees’ answers to internal & external surveys.
• To support own manager to prepare and analysis reports for the department.

Job Requirements:

• At least a Bachelor's Degree in any relevant field, preferably HR management, Psychology
• 4-5 years' relevant experience, HR / employee engagement and program
• Preferably experience in logistics / transportation industry or multinational companies
• Must be experienced in Microsoft Office programs, preferably in Microsoft Power BI as well
• Strong written English communication skills
• Attention to Details, Analyzing Statistical Information, bases decisions on facts and figure
• Generates new ideas, Innovative, enjoys being creative, thinks of original solutions
• Enjoy Interacting with People and must be able persuades others of the value of an approach or idea

What we can offer:

Opportunities to work with a MNC and key player in logistics industry
Strong career support in a international environment
Multifarious benefit program

Please apply with your updated resume

Resume box: lifework.sun@gmail.com

Only shortlisted cdd shall be notified

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

合約 6 個月（可續約）

公共交通可達（Kerinchi）

週一至週五；上午 830 點 - 下午 530 點

工作職責：

• 帳戶管理，管理現有客戶組合，定期撥打電話並確保新業務（服務企業客戶、建立關係、交叉銷售/追加銷售產品和服務）
• 了解客戶的目標、購買標準和決策流程，並建立長期的業務關係，以便利用這種關係帶來的收入，並將我們公司提升為優質供應商
• 根據我們的政策協商價格和數量折扣，並與支援人員聯絡，以確保客戶保留和持續業務。
• 透過持續的推銷電話計劃和跟進推薦/潛在客戶來識別並獲得新業務
• 解決問題：客戶投訴、回應並滿足客戶銷售及售後要求

工作要求：

• 候選人必須至少擁有銷售和行銷或任何相關領域的學位
• 至少2年及以上相關經驗
• 首選技能：呼叫中心背景、客戶服務、物流領域CRM模組、銷售和客戶管理經驗
• 擁有優秀的英語口頭和書面溝通能力
• 較強的人際溝通能力
• 以結果為導向，與 KPI 配合良好
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 願意在孟沙南工作
• 認真的候選人請攜帶您的全面簡歷進行申請

履歷箱：lifework.sun@gmail.com

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

職位描述：

• 在員工認可、溝通、人力資源內部網路、員工調查管理和員工福利計畫等領域提供策略支持，以加強業務策略、提高滿意度與組織投資的平衡。
• 負責與員工敬業度相關的所有內部溝通，其中包括高度展示創造力。
• 較強的寫作能力，因為他/她將負責準備內部書面溝通。
• 開發和協調員工參與活動的多媒體包（例如信件、小冊子、影片、購買點展示）。
• 管理所有目標數位平台的所有內部參與活動。
• 規劃和執行年度內部參與活動的端到端流程。
• 與外部供應商和機構（例如印刷商、活動組織者、圖形設計師、供應商）聯絡，以確保他們的工作符合組織的要求、截止日期和預算
• 研究、撰寫、設計和編輯有效且適合目標員工的內部人力資源流程資料。
• 準備數據結果報告，向高階管理團隊展示和解釋調查結果。
• 確保遵守資料隱私法規和最佳實務。
• 協助進行審核，以確保工作正確分類並符合規定。
• 資料聚合、維護人力資源資料品質以及資料分析。
• 分析員工對內部和外部調查的回答。
• 支持自己的經理為部門準備和分析報告。

工作要求：

• 至少擁有任何相關領域的學士學位，最好是人力資源管理、心理學
• 4-5 年相關經驗、人力資源/員工敬業度與計劃
• 優先考慮有物流/運輸業或跨國公司工作經驗
• 必須具備 Microsoft Office 程式經驗，最好也具備 Microsoft Power BI 經驗
• 較強的英語書面溝通能力
• 注重細節，分析統計信息，根據事實和數據做出決策
• 產生新想法、創新、喜歡創意、思考原創解決方案
• 享受與人互動，並且必須能夠說服他人某種方法或想法的價值

我們可以提供什麼：

與跨國公司和物流行業主要參與者合作的機會
國際環境中強大的職業支持
豐富多彩的福利計劃

請使用您更新後的履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍的 CDD

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 個人發展機會

About the Role:
This role will be reporting to the Manager, IT, and will be based in Bangsar South.

Responsibilities:

• Ensure our internal users have their IT issues resolved
• Logging and processing all technical requests based on the complaints/tickets received from the users
• Installing and configuring computer hardware, software, basic network troubleshooting, printers, door access, and CCTV
• Planning and undertaking scheduled maintenance upgrades with HQ
• Setting up accounts for staff, ensuring that all platforms used by the company installed
• Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.
• Investigating, diagnosing, and solving computer software and hardware
• Managing the company’s IT asset
• Administration, planning, and installation of Windows-based systems and some Mac/Linux machines
• On and Off-boarding of users across multiple systems and platforms
• Monitoring network status and reporting to the manager on a weekly basis
• Working within our ticket system to ensure fast turnaround times for all helpdesk queries
• Onsite and remote support for international users.
• Maintain and outperform SLAs and CSAT scores
• Manage office builds and miscellaneous physical extensions of the foodpanda business

About The Role:

We are looking for highly motivated individuals with a good level of operational competency to manage performance monitoring & compliance of foodpanda’s marketplace business. The individual must be able to multitask and be an advocate for both internal & external stakeholders while upholding a high degree of operational excellence and being able to drive improvements using data.

This role will be based in Bangsar South and will report to the Senior Manager, Shops Performance in the QCommerce Department.

Responsibilities:
Performance Monitoring and Analysis:

1. Continuously monitor key performance indicators (KPIs) related to operations, such as fail rate, offline rate, partial order rate, zombies etc.
2. Analyze data and generate reports to identify trends, patterns, and areas for improvement.
3. Provide insights and recommendations based on data analysis to optimize performance.

Process Optimization:

1. Collaborate with the Account Management team to identify inefficiencies in the processes and suggest improvements.
2. Develop and implement process enhancements to streamline operations, reduce costs, and enhance the customer experience.

Vendor Performance Management:

1. Work closely with the Account Management & Operations team to monitor and improve vendor performance.
2. Provide training and coaching to vendor teams as needed to enhance their efficiency and performance.

Customer Feedback Analysis:

1. Analyze customer feedback and ratings to identify areas of improvement in the delivery process.
2. Implement strategies to address customer concerns and enhance overall satisfaction.

Cross-functional Collaboration:

1. Collaborate with various teams, including on-boarding, regional, content & logistics to ensure alignment on operational goals and strategies.
2. Participate in cross-functional projects to drive improvements in the overall customer experience.

Documentation and Reporting:

1. Maintain detailed records of operational performance data and improvements.
2. Generate regular reports for management to track progress and outcomes.

About the Role:

We are looking for a  Specialist, Vendor Operations to be based in Bangsar South. This role will be reporting to the Lead, Commercial Projects. The department generally is responsible for vendor program strategy, projects, and  implementation.

Responsibilities include, but are not limited to:

• Grow performance metrics of long tail accounts including operations, commercial performance, internal tools, systems, and any other special projects.
• Improve vendor performance by preparing and leading strategic projects.
• Launch moonshots with insights and recommendations into vendor behavior to ensure higher efficacy of initiatives and future roadmap development.
• Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform.
• Accurate and timely reporting and resolution of issue resolution and key operational results.
• Give detailed attention, oversee and drive program strategy, project delegation, and program implementation.

People Development (for People Managers)  & Collaboration (for Individual Contributor):

• Brainstorm during ideation sprints to resolve project challenges.
• Ability to work autonomously.
• Continuous curiosity in connecting the dots tackling the bigger picture.

Key Competencies

• Quantitative mindset & proven analytic capabilities. Should be able to collect, organize, analyze a significant amount of information accurately.
• Self-Leadership through being proactive and independent.
• Highly motivated and excellent team player.
• Excellent problem-solving skills and capable of executing and following through on projects.
• Fast learner who is adaptable to various project initiatives.