Overview
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Operations Assurance Manager.
As a Regional Operations Assurance Manager you will be responsible for the implementation and development of Global Assurance initiatives, engagement with Microsoft Security and Compliance Teams as well as roll out of ongoing operational readiness and support/monitor remediation actions as appropriate. The role will engage and support cross organizational standards and compliance teams, supporting Datacenter Management regionally to ensure that program adherence is properly implemented, tested, and ongoing readiness is achieved. Responsibilities in this area include a wide range of activities where coordination, collaboration, and program competency are critical to the success of the program. This opportunity will allow you to better understand hyperscale cloud infrastructure in a competitive cloud service provider market, experience navigating complex global, regional or industry specific compliance requirements, and develop strategies to satisfy newly emerging compliance requirements. The position has a flexible working opportunity within the region this role is supporting and is 100% work from home.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Operations Assurance Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Governance
- Use understanding of policies, laws, and regulations to make own judgments to meet business need. May interpret the information to protect Microsoft and customers and move the business forward.
- Identify and escalate non-conformance.
Consult/Advise/Educate
- Collaborate across teams to ensure communication and application of the same regulations and standards. Advise whether products, processes, programs, etc., are compliant.
- Interpret complex language and security requirements and translate that into meaningful and comprehensive communication to other teams.
- Review results, informal assessments, and monitor compliance for teams.
Assessments/Audits/Certifications
- Conduct routine and complex assessment/audit projects independently including assessing and reviewing documentation for an internal team at Microsoft; track and monitor results.
- Support ongoing readiness and Audit Preparation (All applicable audits within Region – SSAE-16, FISMA, FEDRAMP, etc.). Analyze this information to understand what stakeholders can do differently and collaborate with team to remediate gaps. Leverage customer feedback that has not been addressed to ensure its inclusion. Collaborate across the company on how processes and standards are implemented. Provide input for internal teams in preparation for upcoming external audits, or to ensure readiness in case of such audits.
Other
Qualifications
Required Qualifications:
- Bachelor's Degree in Science, Business, Engineering, or related field AND 4+ years’ experience in business, legal/regulatory, compliance, audit/consulting firmOR equivalent experience.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's Degree in Science, Business, Engineering, or related field AND 8+ years’ experience in business, legal/regulatory, compliance, audit/consulting firmOR Master's Degree in Science, Business, Engineering, or related field AND 6+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
OR Juris Doctor (JD) Degree AND 5+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
OR equivalent experience.
- Relevant Certification (e.g., International Organization for Standardization [ISO] Lead Auditor, International Association of Privacy Professionals [IAPP], Certified Public Accountant [CPA], Certified Information Privacy Professional [CIPP], Project Management Professional [PMP]).
- Ability and understanding of budgetary and financial processes.
- Experience working with local suppliers and local governmental agencies.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
