Total 1,727 Manager quality assurance engineer job vacancies in Malaysia

The Job

• Responsible for ensuring that each part of the manufacturing process has been correctly completed.
• To supervising the production process to make sure that all products meet consistent standards.
• To develop and implementing quality control tests, inspecting products at various stages and writing reports documenting production issues.

 

Responsibilities

• Ensure the effectiveness of the overall QA, ISO functions (ISO 9001 & ISO 14001) and other certifications (UL & CE) throughout the company.
• Ensure the effectiveness of document, drawing and information control system throughout the company.
• Ensure the effectiveness of quality improvement plans formulated from the review of customer complaint, internal rejection, supplier rejection, Corrective Action.
• Request (CAR) and Management Review.
• Ensure that quality management system/environmental management system is being maintained and continually improved.
• Liaise with the relevant Heads of Department to review and resolve all quality & environmental management system related issues.
• Conduct related quality/technical training to ensure highest competency and capability of the personnel concerned so as to ensure compliance to customer’s requirements.
• Ensure that internal audits, external audits and management review are periodically being carried out as per planned schedule.
• Ensure the measuring equipment calibration exercise is being updated as per planned schedule.

The Candidate

• Minimum Degree in Engineering (of any discipline) or Quality Management.
• 5 years experience in a managerial level in Quality Assurance and/or Quality Control.
• Minimum 3 years experience as a Management Representative for ISO 9001 QMS and/or ISO 14001 EMS.
• Qualified Lead Assessor for ISO 9001:2015 and/or ISO 14001:2015.
• Expert user of Microsoft Word, Excel and Power Point.
• Excellent command in English and Bahasa Malaysia
• Competent in reading, understanding and interpreting technical drawings.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description;

• Designs and implements systems and equipment procedures used manufacturing facilities.
• Testing and monitoring equipment.
• Updating current system processes.
• Conducting risk assessments.
• Complete other tasks assigned by superior leaders (including China)

Requirement;

• College degree or above, science and engineering majors are preferred.
• With factory quality engineering or quality management, 2 Years of work experience.
• More than one year working experience in electronic products or auto parts or magnetic device manufacturing enterprises is preferred;
• Have good analysis and judgment ability, problem-solving ability, strong logical thinking ability, quick thinking, able to do things, good at communication, team spirit, able to bear pressure;
• Familiar ISO9001,learn IATF 16949 priority;
• Good English reading, writing and communication skills, Cantonese or Chinese is preferred;
• Candidates fluent in Mandarin is a must as role requires candidate to deal with Mandarin speaking customer.
• Diligent work attitude, strong sense of responsibility, and team spirit.
  
  

Benefits:

• Free parking
• Meal allowance
• Petrol allowance
• Attendance allowance
• Opportunities for promotion
• Professional development
• Overtime pay
• Yearly bonus

工作

• 負責確保製造過程的每個部分都正確完成。
• 監督生產過程，確保所有產品符合一致的標準。
• 制定和實施品質控制測試，檢查各個階段的產品並撰寫記錄生產問題的報告。

職責

• 確保整個公司整體品質保證、ISO 職能（ISO 9001 和 ISO 14001）以及其他認證（UL 和 CE）的有效性。
• 確保整個公司的文件、圖面和資訊控制系統的有效性。
• 確保透過審查客戶投訴、內部拒絕、供應商拒絕、糾正措施制定的品質改進計劃的有效性。
• 請求（CAR）和管理審查。
• 確保品質管理系統/環境管理系統得到維護並持續改進。
• 與相關部門主管聯絡，審查並解決所有品質和環境管理系統相關問題。
• 進行相關的品質/技術培訓，以確保相關人員具有最高的能力和能力，從而確保符合客戶的要求。
• 確保按照計畫時間表定期進行內部稽核、外部稽核和管理評審。
• 確保測量設備校準練習按照計畫時間表進行更新。

候選人

• 工程（任何學科）或品質管理的最低學位。
• 擁有 5 年品質保證和/或品質控制管理經驗。
• 至少 3 年作為 ISO 9001 QMS 和/或 ISO 14001 EMS 管理代表的經驗。
• ISO 9001:2015 和/或 ISO 14001:2015 的合格首席評估員。
• Microsoft Word、Excel 和 Power Point 的專家使用者。
• 精通英語和馬來語
• 能夠閱讀、理解和解釋技術圖。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Department: General Maintenance

Job Scope:

• Overseeing the maintenance and operation of electrical systems, equipment, and facilities to ensure optimal performance and safety.
• Conducting routine inspections, troubleshooting, and repairs of electrical components, circuits, and machinery.
• Managing preventive maintenance schedules and implementing corrective actions to minimize downtime and disruptions.
• Coordinating with internal teams and external contractors to execute maintenance activities according to established procedures and standards.
• Ensuring compliance with regulatory requirements, industry codes, and safety protocols related to electrical installations and operations.
• Providing technical guidance and support to maintenance technicians and other staff members as needed.
• Documenting maintenance activities, equipment records, and inspection reports for record-keeping and analysis purposes.
• Participating in emergency response procedures and addressing electrical-related emergencies promptly and effectively.
• Identifying opportunities for improvement in maintenance processes, equipment reliability, and cost efficiency.
• Collaborating with departmental leaders to develop and implement strategies for optimizing maintenance operations and achieving organizational goals.

 

Are you a skilled Engineer with expertise as a BO Chargeman? We are seeking a talented individual to join our General Maintenance team in this multifaceted role.

Requirements:

• Minimum Certificate in Electrical Chargeman BO-4 11KV
• Minimum 5 years of working experience in a related field

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal development opportunities

部門： 一般維護

工作範圍：

• 監督電氣系統、設備和設施的維護和運行，以確保最佳性能和安全。
• 對電氣元件、電路和機械進行日常檢查、故障排除和維修。
• 管理預防性維護計劃並實施糾正措施，以最大程度地減少停機時間和中斷。
• 與內部團隊和外部承包商協調，根據既定程序和標準執行維護活動。
• 確保遵守與電氣安裝和操作相關的監管要求、行業規範和安全協議。
• 根據需要為維護技術人員和其他工作人員提供技術指導和支援。
• 記錄維護活動、設備記錄和檢查報告，以供記錄保存和分析之用。
• 參與緊急應變程序，及時有效地處理與電力相關的緊急情況。
• 確定改善維護流程、設備可靠性和成本效率的機會。
• 與部門領導合作制定和實施優化維護作業和實現組織目標的策略。

您是一位擁有 BO Chargeman 專業知識的熟練工程師嗎？我們正在尋找一位有才華的人加入我們的一般維護團隊，擔任這一多方面的角色。

要求：

• 電氣充電工 BO-4 11KV 最低證書
• 至少 5 年相關領域的工作經驗

津貼和福利

• 員工股權
• 佣金和獎金
• 醫療保險
• 個人發展機會

Do you have proficiency in using content management systems?

Do you have excellent communication skills and ability to collaborate with diverse teams?

Consider the role of a Quality Assurance Manager at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

What is the role about?

We are seeking an experienced and detail-oriented QA Manager to lead our team responsible for creating and maintaining high-quality exam questions for a new high-profile service. As a QA Manager, you will play a critical role in ensuring the accuracy, validity, and reliability of our assessment content. Your expertise in quality assurance processes, attention to detail, and commitment to excellence will contribute to the success of our Reed Assessment services.

Just some of your day-to-day responsibilities will include

Content Review and Validation:

• Collaborate with subject matter experts (SMEs) to review and validate exam questions.
• Ensure alignment with learning objectives, curriculum standards, and assessment guidelines.
• Verify accuracy, clarity, and appropriateness of content.

Quality Control:

• Develop and implement quality control processes for question creation, editing, and revision.
• Conduct regular audits to identify and address any inconsistencies or errors.
• Monitor question performance metrics and take corrective actions as needed.

Process Improvement:

• Continuously improve question-writing processes to enhance efficiency and effectiveness.
• Identify bottlenecks, streamline workflows, and optimize content development cycles.
• Implement best practices for maintaining question banks.

Training and Guidance:

• Train question writers on quality standards, style guidelines, and best practices.
• Provide feedback and mentorship to improve question-writing skills.
• Foster a culture of quality consciousness within the team.

Collaboration:

• Work closely with curriculum designers, assessment specialists, and technology teams.
• Participate in cross-functional meetings to align content development strategies.
• Contribute to item bank expansion and diversification.

Risk Management:

• Identify potential risks related to question quality, validity, or security.
• Mitigate risks through rigorous testing, validation, and security protocols.
• Ensure compliance with industry standards and regulations.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.

To be successful in this role, we are looking for someone with

Essential Criteria:

• Bachelor’s degree in Education, English, or a related field
• Experience in educational content development, with a focus on exam questions.
• Strong understanding of assessment principles, item analysis, and psychometrics.
• Proficiency in using content management systems (CMS) and question authoring tools.
• Excellent communication skills and ability to collaborate with diverse teams.
• Detail-oriented, analytical, and committed to maintaining high standards.

Proud member of the Disability Confident employer scheme

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

• Monitoring and responsible for the overall Quality Assurance Process

• Liaise with QA Ops Manager regarding operation daily

• Review quality assurance policies and procedures

• Develop, recommend and monitor corrective and preventive actions

• Update internal policy & SOP based on new regulations from regulator

• Prepare reports to communicate outcomes of quality activities

• Identify and organize training needs to meet quality standards

• Coordinate collaborations with other departments.

• Conduct Internal and External calibration

• Monitoring and developing team performance and coaching team if needed

Company
This business is a global supplier of a range of technology covering communications equipment, audio visual equipment, test equipment and specialised calibration services.
The company adopts a rental model, and they are the largest rental company of these forms of equipment throughout the Asia Pacific region.
They are a key supplier to industrial, corporate and government markets throughout Aust, NZ, Malaysia and Singapore.
Employing over 200 staff and having offices in every major city across these locations, the business is well and truly identified as a market leader and trusted supplier to thousands of customers.
Position
The senior role of Quality Assurance Manager has now become available to work out of the Melbourne head office.
The role will see you taking over the complete management of all functions and deliverables under the banner of quality assurance throughout each business department.
You ... Click here to view more detail / apply for QUALITY ASSURANCE MANAGER

Who will you be working with?
Our client is a service provider catering to the complementary medicine, food, and over-the-counter pharmaceuticals industries. They prioritise putting the customer first, offering a unique approach to supply and service to streamline processes and expedite product delivery.
 
What are the benefits?


Full-time, permanent role
Established organisation experiencing growth
Company culture built on safety, quality and valuing one another  
Lead an experienced, eager team
Strong company culture
What will you be doing?
Reporting to the General Manager, this role is responsible the management of quality on site and leadership of the quality team to ensure products continue to meet regulatory standards, are safe and effective.  You will be responsible for product release, audits and compliance.


Maintain and update quality systems to meet regulatory standards
Facilitate cooperation between departments for system implementation
Manage approved documents systems
Conduct internal audits and implement corrective actions based
... Click here to view more detail / apply for Quality Assurance Manager

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. This vacancy will close at 23:59 on Wednesday 1st May 2024. Interviews are anticipated to be held on week commencing 13th May 2024 – subject to confirmation. For informal enquiries please contact – Name: Mark Whelan, Job Title: Regional Quality Assurance Manager Contact Details: mark.whelan@nhsbt.nhs.uk.

Responsibilities:

• Ensure that the Quality Performance of the warehouse operation conforms to and meets the requirements and expectations of Customers and provides and initiate directions and objectives to do so.
• Manages the monitoring, measurement, review and audit of internal processes and controls (Quality and Process Engineering) specifically applicable to / and designed for customers.
• Works with customer’s quality team and operation team and gets its cooperation in following the Quality mandates that will prevent errors in the processes.
• Connects with customers and conducts necessary and relevant meetings, updates, and discussions to address any Quality issues; and pursue continual improvement.
• Leads and manages a team of Quality and/or Process Engineers who are responsible for supporting the objectives and goals of both Customers and OMNI QAD.
• Assists OMNI SG Quality and Compliance Head/Manager for quality improvement matters.
• Reporting on the performance of the quality management system to the company's management for review and as a basis for improvement of the quality system.
• Liaison with external parties on matters relating to the ISO 9001, AS9120 & SS620: GDPMDS quality management system.
• Identify and record any problems relating to the product, process, and quality system.
• Initiate, recommend or provide solutions through Head of Division / Department.
• Verify the implementation of solutions.
• Evaluate and qualify potential raw materials supplier.
• Prepares and review the Quality Manual, the Quality Procedures Manual.
• Plans and schedules management review meeting as Management Representative (M.R.)
• Audits the implementation of the quality system.
• Initiates requests for and follows up on corrective and preventive actions.
• Ensure inspection, measuring and test equipment are calibrated.
• Ensure inspections and testing are performed in accordance to documented quality procedures.
• Ensure nonconforming products are handled in accordance to documented quality procedures.
• Co-ordinates document control activities.
• Ensure division / departments involved in the ISO 9001, AS9120 & SS620.

Qualifications and Requirements:

• Minimum 5 years’ experience in Quality Assurance or related Function.
• Minimum of 3 years’ experience in assistant managerial/managerial position.
• Capability in Supervising and/or Managing Quality related matters and groups/teams.
• Good communication skills (verbally and written) (ex. Report presentation and report creation)
• Data and objective driven with good analytical skills.
• Experience in dealing with or managing customer concerns and matters.
• Knowledge and/or experience in executing Quality Tools and alike.
• Knowledge in quality related industry standards and practices (e.g. ISO9001…)
• Excellent people and task management skills.
• Degree in Engineering or Quality or related field.

• Develop, maintain, and enhance the Quality Management System (QMS), Marine Class Approvals, and Regulatory Requirements (Part 145).
• Lead quality initiatives and foster a culture of quality within the company.
• Improve quality performance to meet divisional objectives.
• Conduct audits internally and externally as needed.
• Establish, implement, and coordinate audit and approval programs, reporting outcomes, and ensuring corrective actions are taken.
• Assist in root cause analysis and action plan creation.
• Conduct incident investigations and prepare reports.
• Train employees on QMS and related processes.
• Manage licensing and renewals at the Singapore site.
• Budget and control costs for QMS projects, audits, and certifications.
• Implement quality procedures in line with regulations and guidelines.
• Communicate quality procedures to relevant colleagues.
• Manage operational, technical, health, safety, and environmental audits.
• Participate in quality investigations and supplier improvement actions.
• Contribute to statistical analyses for improvement recommendations.
• Advise business leaders on compliance and quality development.
• Perform ad-hoc duties or projects as assigned.

Skills:

• Solve complex problems with high quantities of information.
• Build trust through honesty and integrity.
• Communicate effectively to different audiences.
• Prioritize work and focus on continuous improvement.
• Balance multiple stakeholder needs.
• Use compelling arguments to gain support.
• Interpret financial indicators for decision-making.
• Operate effectively in uncertain situations.
• Build partnerships for shared objectives.

Job Requirements:

• Degree in Engineering, Quality Assurance, or equivalent.
• 5+ years of managerial experience in marine, aviation, or related industries.
• ISO9001:2015 internal/lead auditor certification.
• Completion of the CAAS M10/L11/L12 Examination.
• Familiarity with CMM and special equipment listing.
• Experience liaising with OEMs.
• Lean, Kaizen, 5S certification or experience with quality tools.
• Knowledge of relevant standards and regulations.
• Experience in developing Quality Management Systems.
• Experience in Continuous Improvement and Lean methodologies.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.

Your new company
A successful manufacturing company who specialise in the design, supply, and installation of a wide range of prefabricated solutions, built in NI and shipped throughout the UK & Europe. Due to increased orders and new contracts they have a requirement to add to the quality team.

Your new role
We are seeking a highly skilled and detail-oriented Quality Assurance Manager to join the team. The successful candidate will be responsible for overseeing and implementing quality assurance processes to ensure the delivery of high-quality products or services. As a key player in our organization, the Quality Assurance Manager will lead efforts to establish, maintain, and continuously improve quality standards. You will oversee quality inspections, set quality kpi's, continuous improvement and design and implement quality strategies.
Mon -Thurs 8am - 5pm and Fri until 3pm

What you'll need to succeed
Ideally you will have a Bachelor's degree in a relevant field (e.g., Quality Assurance, Engineering, Life Sciences). Proven experience in quality assurance, with a track record of implementing and managing quality processes. Strong analytical and problem-solving skills, with attention to detail with experience in applying problem solving methodologies, e.g. 8D, 3C. Excellent communication and leadership skills. Familiarity with relevant quality standards and regulatory requirements. Experience with quality management systems and tools.
What you'll get in return
* Full in-house training and career development opportunities* Competitive pension scheme* Life assurance scheme* Health cash plan* Free annual health check during working hours* 30 days annual leave increasing in line with length of service.* Social events organised for all employees throughout the year via our Health and Wellbeing committee.* Secure, free onsite parking* Free Coffee, Hot Chocolate, Tea, and Fruit provided daily.* Friendly and supportive working environment in state-of-the-art facilities
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role:

A Quality Assurance Manager at HOPE Technik will play a crucial role in ensuring the highest standards of quality for robotics, automation, and special vehicle projects. This individual will be responsible for leading and developing the Quality team, implementing quality assurance policies, and continuously improving processes to meet and exceed industry standards.

Key Responsibilities:

1. Team Leadership and Development: Build, train, and lead a team of quality assurance specialists.
   Foster a culture of continuous improvement and learning within the team.
   Conduct performance reviews and facilitate professional development opportunities.
   
2. Quality Assurance Strategy and Implementation: Develop and implement quality assurance policies and procedures.
   Collaborate with engineering and project management teams to integrate quality assurance into all phases of the development lifecycle.
   Ensure quality objectives are met by setting, monitoring, and enforcing standards and protocols.
   
3. Project Support and Quality Control: Provide expert guidance and support in quality planning for new projects, particularly in robotics, automation, and special vehicles.
   Oversee the inspection and testing of products to ensure adherence to established quality standards.
   Directly manage critical issues with product quality, providing immediate corrective actions and long-term solutions.
   
4. Continuous Improvement: Regularly review and analyze quality data and feedback to identify trends and areas for improvement.
   Implement innovative solutions and quality improvement practices.
   Stay informed of the latest industry trends, technologies, and quality assurance methodologies.
   
5. Compliance and Documentation: Ensure all quality assurance activities comply with industry regulations and standards.
   Maintain comprehensive documentation of quality assurance activities, tests, and outcomes for accountability and continuous learning.
   
6. Stakeholder Engagement: Communicate effectively with all levels of the organization, including senior management, engineering teams, and project managers.
   Build relationships with suppliers and external partners to ensure quality standards are understood and met.
   

Qualifications:

• Bachelor's or master's degree in Engineering, Quality Management, or a related field.
• Proven experience in quality assurance, preferably in the fields of robotics, automation, or vehicle engineering.
• Strong leadership skills with experience building and managing teams.
• Excellent problem-solving, organizational, and communication skills.
• Knowledge of quality assurance methodologies, tools, and regulations.
• Certification in Quality Management (e.g., CQM, CQE) is a plus.