Total 4,631 quality assurance engineer job vacancies in Customer Service category in Malaysia

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

เกี่ยวกับเรา

บีจัก เป็นโบรกเกอร์ประกันรถยนต์ออนไลน์ มีสำนักงานใหญ่ที่ประเทศมาเลเซีย และสำนักงานย่อยในประเทศไทย ญี่ปุ่น และไต้หวัน เราเป็นโบรกเกอร์ประกัยภัยที่ใหญ่ที่สุดในมาเลเซีย และเอเชียตะวันออกเฉียงใต้ 

บีจัก ให้ความสำคัญกับการนำเทคโนโลยีใหม ทั้งด้าน Customer API, Data Analytic, AI และ Blockchain เพื่อให้ลูกค้าเข้าถึงการติดต่อ และซื้อประกันรถยนต์ได้อย่างมีประสิทธิภาพ 

บีจัก ประเทศไทย หรือในนามของ “ดีชัวร์” ได้เปิดให้บริการลูกค้าด้านประกันรถยนต์กับ 24 บริษัทประกันชั้นนำ พ.ร.บ. และภาษีรถยนต์ สามารถดูข้อมูลได้ที่ https://dsure.com/ 

• ทำงานร่วมกับทีมคอลเซ็นเตอร์ เพื่อตรวจสอบ การโทร แชท และอีเมลล์ เพื่อให้มั่นใจว่าได้ปฏิบัติตามมาตรฐานเเละคุณภาพของบริษัท
• สร้างมาตรฐานเเละกระบวนการวัดคุณภาพและข้อแนะนำสำหรับตัวแทนบริการลูกค้าของบริษัท
• ดำเนินการตรวจสอบและประเมินการจัดการลูกค้าของพนักงานอย่างสม่ำเสมอเพื่อค้นหาปัญหา รหือสิ่งที่ต้องปรับปรุง
• ให้ข้อเสนอแนะที่สร้างสรรค์ให้แก่ตัวแทนบริการลูกค้าเพื่อเสริมสร้างประสิทธิภาพและความพึงพอใจของลูกค้า
• ร่วมงานกับทีมฝึกอบรมเพื่อพัฒนาและปรับปรุงการฝึกอบรม
• วิเคราะห์ข้อมูลจากลูกค้าเพื่อระบุแนวโน้มและแนะนำการปรับปรุง
• มีส่วนร่วมในการกำหนดกลยุทธ์ด้านการประเมินคุณภาพในการบริการลูกค้า

คุณสมบัติผู้สมัคร

• วุฒิการศึกษาปริญญาตรีในสาขาที่เกี่ยวข้อง 
• ประสบการณ์เป็น QA ในทีมบริการลูกค้า
• มีทักษาการใช้งาน G Suite และ CRM 
• เข้าใจหลักการและแนวทางที่ดีในการให้บริการลูกค้า
• ความใส่ใจในรายละเอียดและทักษะในการวิเคราะห์ที่ยอดเยี่ยม
• ทักษะการสื่อสารและความสามารถในการร่วมงานกับผู้อื่น
• มีทัศนคติที่ดี และมีไหวพริบแก้ไขปัญหาเฉพาะหน้า 
• มีประสบการณ์ หรือเข้าใจการทำงานรูปแบบบริษัทสตาร์ตอัพ 

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a part of the Service Quality Management team, you will be responsible for the implementation and managing of the Board’s Customer Relationship Management System (CRMS) that is used by frontline and backend departments to handle correspondences with our customers. You will ensure successful deployment and integrations of the systems to improve the service quality and customer experience.

Your broad responsibilities include

• Serve as the primary liaison between business teams, overseeing project progress and gathering feedback.
• Collaborate with stakeholders to define clear business requirements and ensure smooth integration of systems.
• Participate in testing to ensure system readiness and alignment.
• Troubleshoot and resolve project blockers in collaboration with IT colleagues and vendors.
• Provide post-implementation support and ensure alignment.
• Harmonise business processes to accommodate changes from the new system.
• Support change management communications and training plans for internal users during the transition phase.
• Provide training on new digital capabilities to deliver accurate information to customers.
• Identify gaps in system and business needs for future enhancements.
• Review and streamline policies & processes based on emerging technologies and methodologies to keep abreast of market practices

What we are looking for

• Prior experience in project management or operations management, preferably in a customer service or digital transformation environment.
• Familiarity of managing and implementing enhancements to improve processes and increase productivity/efficiency would be advantageous.
• Knowledge of CRMS platforms such as Salesforce would be preferred.
• Good experience with testing methodologies and quality assurance processes.
• Good communication and stakeholder management skills.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to collaborate and communicate with stakeholders to ensure alignment and successful project outcomes.
• The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Planning and Organisational Support the Deputy Care Quality Support Manager with planning and organising the Trustwide CREWS assessment programme through effective and efficient administration processes. Plan and organise clinical area visit programmes, as required by the Executive Assistant to the Chief Nurse, and Care Quality Support Manager and her Deputy, liaising with stakeholders both internal and external to the organisation. Meetings Prepare agendas and collate relevant attachments, attend and complete action trackers for the following meeting(s): CQD Admin meeting (monthly) Support the Care Quality Senior Leadership Team with annual meeting planning, ad-hoc events, presentations and interviews, including room bookings, audio visual equipment, ordering of refreshments etc. Support the Care Quality Senior Leadership Team with management of meeting papers through the Admin Control System. Support the Care Quality Senior Leadership Team to ensure designated actions from meetings are completed in a timely manner. Financial responsibilities Deal with SBS ordering requests on behalf of the Care Quality Senior Leadership Team. Support the Care Quality Admin Team with ad-hoc administrative duties including ordering stationery, printing and laminating when requested, ensuring costs are kept to a minimum Training and Education Ensure mandatory training is kept up to date. To undergo training as necessary to meet the needs of new developments within the Care Quality Directorate. Support less experienced staff and lead by example. Participate in the annual Appraisal process with the Deputy Care Quality Support Manager. HR responsibilities To assist with inputting Appraisal and Sickness information on to ESR as required. Support the Care Quality Senior Leadership Team with ensuring annual leave requests for direct reports are added to the annual leave spreadsheet and line managers calendars and individual annual leave records maintained and kept up to date.

• 2 years Quality auditing experience in a call center environment
• Has a clear understanding of Call Center’s quality framework and methodology.
• Excellent interpersonal and communication skills.
• The job requires Multilingual skills –Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to communicate effectively with different stake holders.
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Coaching experience is a plus.
• Knowledge of digital advertising is a plus.
• Experience in performing Root Cause Analysis/drilldown is a plus.
• Open to all having the aforesaid skill sets to perform the job.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

High School Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Monitor activity in Consumer contact centres to measure quality levels and recommend updates to procedures or training. Produce quality-related reports and feedback to managers to ensure improved quality levels in the contact canters.

Entry level professional individual contributor role. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.

Job Description:

Performs daily quality audits of the call censer and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call canter representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed..

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing  

Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed.

What you bring:

• Education : 10+2

Graduate (Desirable)

In-depth knowledge of the company’s products, services and business operations

• Knowledge of quality concepts, terminology, and objectives

• Knowledge of MS Office, e.g., Word, Excel and Access required

• Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited

• Proficiency in the online tools required for the position being audited

• Excellent verbal and written communication skills

• Excellent customer service, problem solving, organizational, and multi-tasking skills

• Strong analytical skills and the ability to see trends and patterns in data

• Ability to work both independently and in a team environment

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

The Citi Private Bank Client Know Your Customer Quality Assurance Ops Specialists is an operations subject matter expertise on Know Your Customer (KYC), Anti-Money Laundering (AML), Account Opening & Documentation Review, responsible to support the client onboarding of Citi Private Bank clients. Deals with problems independently and has latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.

To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations.

Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.

Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management.

To prepare client risk assessments and various MIS reports for management reporting to facilitate relevant reviews and strengthening the control process.

To conduct ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date.

To coach the junior team members, provide guidance in exception handling. Acts as SME to senior stakeholders.

Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior customer service and resolution of customer issues, guided by service level agreements and efficiency/accuracy standards.

Performs day to day management of volume processing, including daily management of in-process, pending, and service related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements.

Establishes and maintains close working relationship with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.

Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.

Establishes risk management practice, ensures a strong and robust processing environment with effective controls.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Embarks on continuous on the job training for end to end product knowledge.

Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.

Qualifications:

• 3-6 years of experience in KYC/AML process, compliance, operations, risk & control functions
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
• Ability to manage multiple stakeholders across levels, businesses, and geographies
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
• Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
• Proficient in handling urgent and escalation cases and manage internal team expectations
• Proficient in Microsoft Office Applications
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient knowledge of English (written and spoken)

Education:

Bachelor’s/University degree or equivalent experience

Working Hours: Mon - Fri, Office Hours.

Liase with stakeholders on the customer surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

- To extract the leads and send it to the Team daily.

- Surveys received will be via P-Web, SMS,IVR etc.

- After the team downloads daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the net promoted score champion to follow up with the customers and to close any loops.

- To work as the main custodian managing net promoted score while overseeing the net promoted scorefunctions for our Mass market customers who are managed by our stakeholders.

- Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.

- To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.

Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

Our Client in the Training and Adult education industry is looking to hire an Assistant Manager - Service Quality.

Job Description:

1) Course Administration

• Prompt respond and follow-up on customers enquiries;
• Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
• Manage and coordinate class bookings to optimize the allocation of training resources;
• Training Management System and Website content update and maintenance
• Assist in producing relevant reports on regular basis to support training performance management; and
• Support Operations Unit on course delivery matters.

2) Support sales and marketing

• Support marketing outreach and sales promotion initiatives;
• Market scanning on latest training development and promotion;
• Support in organizing ASPRIs s seminars, events and career road shows.

3) Suppliers Management

• Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards.

4) Quality Management

• Maintain, track and monitor requirements under the training quality management system and audit requirements.

5) Others

• Supervise and coach junior staff on day-to-day administration and other training operations responsibilities.
• Periodically review administration processes and resource allocation to optimize efficiency and meet performance benchmarks.
• Assist in the implementation of Competency-based training programmes.

Job Requirements:

• Minimum O Level and above
• At least 5 years of relevant working experience in Adult Education, Human Resources, or Engineering.
• Demonstrate good knowledge of the WSQ (Workforce Skills Qualifications) Competency Framework and the Skills Connect system.
• Familiarity with the Ministry of Manpower (MOM) Accreditation Training Providers Scheme or other in-house training schemes will be a significant advantage.
• Must be able to work in evenings and weekends on rotational basis (Evenings - Average twice a month and Sundays in rotating shifts - Average once a month, claimable 1 day off)
• Be open to working extended hours when required and comfortable with a workspace located near a dormitory.
• Candidates with more experience and a track record of excellence may be considered for a senior position.

Other Information:

• Location: Jurong East area
• Work timing: Monday to Thurs - 830am - 530pm, Friday - 830am - 5pm
• Company bus pick up provided
• Variable Bonus and Incentive Bonus
• Singaporeans only

Candidates interested in the advertised position may apply online. We regret that only shortlisted candidates will be notified.

Regards

Zhi Yang

MTM Engage | EA License No.: 21C0385 | EA Registration No.: R21103667 (Lew Zhi Yang) | www.mtm-engage.com

If you have experience in corporate infrastructure support, that’s the icing on the cake. Our support team is a critical part of our huge and dynamic ecosystem, and we are looking for the best people out there. Join us to experience the complete grasp on designing, installing and maintaining our very own communications!

The Job:

• Research and identify solutions related to the software and hardware’s issues.
• Diagnose and troubleshoot technical issues such as account setup, network configuration,  etc.
• Document technical knowledge in the form of notes and manuals.
• To administer and maintain the company's servers & IT infrastructure.
• Oversee and maintain the company's corporate services such as phone system, email, domain name etc.
• Perform troubleshooting, backup, archiving, and disaster recovery.
• Install and upgrade computer software and network equipment.
• Assist in Asset Management.

The Person:

• Possesses at least Diploma / Degree holder in Information Technology, Computer Science, Computer Studies or equivalent. 
• At least 1 year of working experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Have the ability to diagnose and troubleshoot basic technical issues.
• Possesses hands-on experience with Windows/Linux/Mac OS environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Positive, proactive and has a service-oriented attitude.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be responsible to manage a team of service and callback technicians in day-to-day operations and the productivity of each technician.

Key Responsibilities

• Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators
• Responsible for the productivity of each technician
• Monitor of callback trend and implement actions to reduce callback
• Responsible to eliminate Rebel and critical units (if any)
• Ensure that technicians attend to callback promptly and within the stipulated response time
• Ensure that the equipment availability meets the required KPI
• Ensure that the equipment downtime is within the permitted repair time
• Ensure that the equipment are serviced according to the servicing schedule and strictly no missed servicing
• Attend site meetings, fault callback meeting and ensuring that the follow up works are completed timely
• Verification of existing inventory and preparation of purchase requisition and sales order via JDE system
• Extract callback data for monthly report analysis via Service Management System (SMS) system
• Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion
• Gather site findings and submit via field turn back (FTB) for defective components
• Record technician’s tools and equipment calibration expiry date on a monthly basis
• Prepare and issue PPE, tools and equipment to technicians as and when required
• Responsible for providing field and administration support to the service & operations teams

Requirement

• Degree/ Diploma in relevant Engineering Discipline
  Min. 3 years of working experience as Service Engineer
• Prior experience in lift and escalator industry is preferred
• Excellent stakeholders management and interpersonal skills
• Ability to multitask and work under pressure
• A leader and a team player, enjoy fast and dynamic multicultural work environment

About OTIS
Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career!

Responsibilities:

• Commissioning, maintenance and troubleshooting of equipment, machinery, and products.

• Provide technical support and effective solutions to customers’ concerns and requests.

• Communicating with clients and technicians to ensure that services are delivered effectively.

• Monitoring equipment and machinery performance and conduct safety checks.

• Complete documentations and findings on service activities to Managers.

• Ensure all work activities are carried out in compliance with the company safety standards.

• Support and to comply SOP guidelines and documentation.

Requirements:

• Diploma / Degree in Engineering field

• Minimum 2 years of relevant experience in similar role / MRO

• Knowledge & skill in mechanical and hydraulic

• Self-motivated and a growth mindset

• Proficient in MS Office and technical drawings

JOB DESCRIPTION

1. Provide technical support, troubleshooting and repair of car park equipment.
2. Diagnose and troubleshoot electronic boards, CCTV, network issues.
3. Perform preventive maintenance, replacement of parts at car park sites.
4. Termination of different types of electrical, communication cables.
5. Install, test and commission car park systems.
6. Documentation of service, maintenance and testing records.
7. Provide end-user training.
8. Any other tasks as assigned by superior.

JOB REQUIREMENT

1. ITE / Diploma / Degree in Electrical/Electronic or equivalent.
2. Class 3 driving license.
3. Background in car park system, CCTV, alarm system, access control system is a plus.
4. Minimum 3 years of working experience in networking, servicing and maintenance of car park systems.
5. Candidate with more years of experience will be considered for senior position.
6. Possess analytical, problem-solving with strong end to end troubleshooting skills and good inter-personal communication.
7. Good planning and time management skills to achieve job efficiency.
8. Mature, pro-active working attitude and team player.
9. Able to work independently with minimal supervision at different locations.
10. Able to work two rotating shifts and weekends.