Date Posted:
2024-01-09
Country:
United Kingdom
Location:
Liftec Express Andover, Unit 27, Focus 303 Business Centre, Walworth Industrial Estate, Andover, Hampshire, SP10 5NY
Service Sales Manager
Attractive Salary & Commission Structure
London
Goals and Objectives:
To achieve customer retention and organic / new business growth through the maintenance of a robust account management approach within the targeted area. Focus is on proactive renegotiation of existing customer accounts plus the development of a mature new business development pipeline to support overall nett growth of the maintenance portfolio. The role will entail responsibility for selling identifying strategies to renegotiate loss making contracts and revise scope provision where applicable. This is a senior sales position where it is anticipated that the successful candidate will develop strong and long-lasting relationships across a mix of end users, property managers, facilities managers and industry specialist consultants.
Full ownership and responsibility for the achievement of portfolio retention and growth targets, managed via the Microsoft Dynamics CRM, in line with the applicable pricing tools and approvals matrices.
Responsibilities:
- Maintain and ensure 100% adherence and compliance to Liftec Express policy and procedures with respect to core absolutes: Safety, Ethics and Quality.
- Actively promote and implement, both internally and externally, Liftec Express’ safety and environmental policies.
- Implement cancellation prevention process and tracking within local area.
- Implement proactive renegotiation process and tracking within local area.
- Implement disputed debt reduction process and tracking within local area.
- Identify new client prospects and influencers through proactive business development, visit planning, lead identification and thorough qualification of all opportunities.
- Manage the bid planning and proposition process on all renewals, renegotiations and local recaptures. Liaise with local and wider company support networks.
- Develop individual sales strategy in conjunction with the Branch Director to drive portfolio and margin growth.
- Providing the sales lead on repair bids within the existing portfolio.
- Support in organisational modernisation growth objectives via the identification of leads for the Modernisation sales teams to follow up.
- Manage individual bid strategy with regard to product, price, and commercial viability.
The SSM will use CRM to manage, forecast, and track sales activity to achieve plans set. Ensure accurate CRM records and update the BM accordingly, in line with weekly/monthly sales fundamentals scheduling requirements.
The SSM will also provide input and support for the local implementation of key growth initiatives in line with UK dual brand go to market strategies- including dedicated recapture projects, proactive renegotiation, cancellation prevention, commercial visit planning, remote intervention and other key initiatives in support of company growth plans.
The SSM will also provide local market feedback to support in business analysis that will drive specific local market campaigns (feedback will assist in pricing and product strategy).
To support in customer complaint handling and close-out for the nominated accounts.
To participate in identified regional/company projects identified (examples include supporting sales training rollout programmes and CRM feature development).
Ensure adherence to all Company Policies and Procedures.
To be fully conversant and compliant with all Environmental Health and Safety procedures.
Complete quarterly ethics module as advised by BPO.
To fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, RAMS, ACE
Personal Qualities and Behaviours:
High energy, passionate about creating strategic growth opportunities that return long term profitability.
Ability to work cross functionally and to work across internal company geographies to leverage optimum customer solutions that are delivered with a high level of consistency, quality, and safety.
Experience — Of working in a fast-paced operational environment; Of working in a customer focused organisation; Of coaching and mentoring others
Special skills — High touch Key Account Management (ability to interact with credibility at board level)
Experienced user of Microsoft Suite including Dynamics CRM
Certifications and licenses — CSCS License holder (desirable)
Full UK driving license
Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.
Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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